Abri Omdömen 

1 703
•
TrustScore 4.5 av 5

4,6

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I find Abri a very good Housing Association, their Staff are kind ,compassionate, and always helpful with any situation. They deal things very effectively, and get jobs done quickly. I have the up mos... Se mer

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Betygsatt 5 av 5 stjärnor

I reside in an abri property and would like to commend dave and Gordon for being excellent trade men putting on new taps to make my mums life easier as she has dementia.They were efficient polite frie... Se mer

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Betygsatt 5 av 5 stjärnor

Since 2006 i am tenant and move in 2016 , due fire accident. Now do more 10 years , 2026 and I am very lucky with Apri- socialhousing where I am supported for whatever concerns, problems, iss... Se mer

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Betygsatt 2 av 5 stjärnor

Truly shocking service for leasehold property owners. I have being trying to get repairs done since July 2024. The job was started in early 2025 and has not been completed (it is September 2026). Th... Se mer

Företagsinformation

  1. Bostadsförening
  2. Fastighetsunderhåll

Om Abri

Skrivet av företaget

Abri is a large housing provider who own and manage more than 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

  • We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient

  • We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most

  • We’re investing in our communities, to address local issues and create opportunities for everyone

  • If you want to raise a repair, make a payment, send us a message and much more, you can do so by logging on to the portal.

    Log on to the portal:

    Visit MyAbri


    Kontaktuppgifter

    4,6

    Utmärkt

    TrustScore 4.5 av 5

    2 tn omdömen

    5 stjärnor
    4 stjärnor
    3 stjärnor
    2 stjärnor
    1 stjärna

    Ingen aktuell inbjudningshistorik

    Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

    Har besvarat 94 % av sina negativa omdömen

    Svarar vanligtvis inom 1 vecka

    Så använder företaget Trustpilot

    Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

    4,6

    Alla omdömen

    (1 703)

    352 omdömen under de senaste 12 månaderna

    Skriv ett omdöme
    Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

    Betygsatt 5 av 5 stjärnor

    great support

    We had a water pipe that went wrong and flooded our kitchen on a Sunday. Problem was reported and we had Paul who attended within 2 hours. Paul was great, sympathetic and knowledgable and had it fixed in no time. Abri then called first thing Monday to check how everything was and arranged for a dehumidifier to be delivered and setup by lunch time.

    28 juni 2026
    Omdöme utan inbjudan
    Logotyp för Abri

    Svar från Abri

    Hi Kieron,

    Thanks for leaving a review. I'm sorry that you had a leak, but I'm glad we were able to get someone out to you quickly who was able to fix it.

    If you need anything else please do get in touch.

    Kind regards,
    Emily

    Betygsatt 5 av 5 stjärnor

    Callum was an absolute pleasure to talk…

    Callum was an absolute pleasure to talk to, he was polite, friendly and helpful individual. His knowledge of the company helped me sort out my issue and get the help I needed faster. He is a credit to Abri, thank you ⭐️⭐️⭐️⭐️⭐️

    12 juni 2026
    Omdöme utan inbjudan
    Logotyp för Abri

    Svar från Abri

    Hi,

    Thank you for such a lovely review about Callum! It's great to hear he was about to help you get your issue sorted.

    I have passed your feedback onto his manager.

    Kind regards,
    Emily

    Betygsatt 5 av 5 stjärnor

    Great customer service from Kira!

    Cannot thank Kira enough!She were were very helpful and considerate and a great asset to Abri’s team!
    Well done!

    15 juli 2026
    Omdöme utan inbjudan
    Logotyp för Abri

    Svar från Abri

    Hi Dave,

    Thanks so much for leaving a review, it's great to hear Kira was able to help you with your query.

    I have passed your feedback on to her manager.

    Kind regards,
    Emily

    Betygsatt 5 av 5 stjärnor

    Abri heating engineer Nicky

    Abri heating engineer Nicky came she was friendly and polite she explained everything to me did the job no mess and she was very efficient.Thankyou very much Nicky and Abri .

    3 juli 2026
    Omdöme utan inbjudan
    Logotyp för Abri

    Svar från Abri

    Hi Pat,

    Thanks for sending some feedback over, we really appreciate it!

    It's great to hear you were happy with the repair completed by Nicky, I've sent your review over to her manager.

    Thanks,
    Emily

    Betygsatt 5 av 5 stjärnor

    Great Representative of Abri

    I had a recurring issue that kept being patched up. Jordon came and actually replaced the part that was causing the issue. He was firstly apologetic that I had to make another appointment as someone was already out a few weeks prior, but he said he would do what was needed to fix the issue. He was friendly and actually communicated with me. Made me feel at ease as I know it can be strange for single women to have a male in their home. He worked quickly, efficiently and tidily. Definitely a good representative of Abri.

    30 juni 2026
    Omdöme utan inbjudan
    Logotyp för Abri

    Svar från Abri

    Hi Emma,

    Thanks for getting in touch and leaving a review.

    It's great to hear that you were happy with both the service provided by Jordan and how at ese he put you. I have passed this on to his manager.

    Kind regards,
    Emily

    Betygsatt 5 av 5 stjärnor

    Thanks to Lucian

    Thanks to Lucian, who came out to fix my shower and fitted a new one and taps. Very pleased with it and nice friendly guy. Efficient to. Thanks

    2 juli 2026
    Omdöme utan inbjudan
    Logotyp för Abri

    Svar från Abri

    Hi Neil,

    Thanks for taking the time to leave a review for Lucian, it's great to hear you were happy with the shower and taps he fitted. I've passed the feedback on to his manager.

    Kind regards,
    Emily

    Betygsatt 5 av 5 stjärnor

    Very respectful to me and my property

    Very respectful to me and my property, work was done to high standard

    1 juli 2026
    Omdöme utan inbjudan
    Logotyp för Abri

    Svar från Abri

    Hi Vanessa,

    Thanks for taking the time to leave us a review, we really appreciate it!

    It's great to hear you're happy with the work recently completed at your home, if you need anything else from us please do get in touch.

    Kind regards,
    Emily

    Betygsatt 5 av 5 stjärnor

    After telling John my gas pipe had…

    After telling John my gas pipe had broken brackets he reported it. John then come back week later fitted new fixings. Then checked everything was working and no leaks.

    19 juni 2026
    Omdöme utan inbjudan
    Logotyp för Abri

    Svar från Abri

    Hi Robert,

    Thanks for taking the time to leave us a review.

    It's great to hear that you were happy with the job completed by John.

    Kind regards,
    Emily

    Betygsatt 1 av 5 stjärnor

    Unprofessional and poorly trained

    Unprofessional and poorly trained, vans left for days on end badly parked and blocking driveways

    10 juli 2026
    Omdöme utan inbjudan
    Logotyp för Abri

    Svar från Abri

    Hi Andy,

    Thanks for getting in touch. I'm sorry to hear that you have had a negative experience with some Abri vans. We do have a specific team that can look into this but we need a little more information so we can pass this to them.

    If you're able to call our Customer Contact Centre on 0300 123 1567 or alternatively email us on hello@abri.co.uk with the van or vans registration numbers we will then be able to look into this further.

    Kind regards,
    Emily

    Betygsatt 5 av 5 stjärnor

    Wow s

    Wow, its best from the best. Can imagine they ask what colour wall i want. I never been choosing colour for my home. Always lived caravan or boats.
    Now i have real home, my place with my 2 cats. Im so like house, easy communication with Abri Management. Its 5* from me. I love your house you give for me. Thank you so much. Im more happy here.

    20 februari 2026
    Omdöme utan inbjudan
    Logotyp för Abri

    Svar från Abri

    Hi Rosies,

    It's so great to hear that you and your cats are happy in your home! Thanks for leaving us a review, we really appreciate it.

    Kind regards,
    Emily

    Betygsatt 5 av 5 stjärnor

    Electrical work

    Just a review and thank you for a very professional job.
    After a water leak which affected the electrics, I had Matthew sent round to address the issues.
    He was pleasant, friendly, knowledgeable and did the work efficiently and tidily, brilliant job done..many thanks

    15 juni 2026
    Omdöme utan inbjudan
    Logotyp för Abri

    Svar från Abri

    Hi Dominic,

    It's great to hear you were so pleased with the work completed by Matthew, I have passed your feedback onto his manager.

    Thanks for taking the time to a review.

    Kind regards,
    Emily

    Betygsatt 5 av 5 stjärnor

    Spoke with Fiona as my bathroom tap was…

    Spoke with Fiona as my bathroom tap was not working no water was coming out she phoned me with a cancellation and the job got done very quickly. Turn down it was a sticking valve in the taps so the taps needed changing. Fiona's friendly organised and professional at all times. Very happy thank you

    29 juni 2026
    Omdöme utan inbjudan
    Logotyp för Abri

    Svar från Abri

    Hi Diana,

    Thanks for taking the time to leave a review for Fiona, I have passed this to her manager.

    Kind regards,
    Emily

    Betygsatt 4 av 5 stjärnor

    Helpful staff

    The member of staff from customer services was friendly and helpful also very professional

    10 juni 2026
    Omdöme utan inbjudan
    Logotyp för Abri

    Svar från Abri

    Hi David,

    Thanks for taking the time to leave us a review, we really appreciate it. The Contact Centre Team work really hard to provide support to our customers so it's great to hear you were happy with them.

    Kind regards,
    Emily

    Betygsatt 1 av 5 stjärnor

    Terrible service

    I’m not someone who normally leaves reviews, but after seeing Abri promote themselves on LinkedIn and other platforms as being committed to their tenants, I felt compelled to share my experience.

    Sadly, my experience has been the complete opposite. The complaints service has been extremely disappointing, with poor communication, no follow ups , just delays, and a lack of meaningful action

    Judging by my experience, the tenancy agreement seems to be optional when it comes to breaches by other residents in communal areas. If you’re affected, don’t expect them to be dealt with promptly or effectively.

    I have been left feeling ignored and undervalued. Giving one star feels generous

    9 juli 2026
    Omdöme utan inbjudan
    Logotyp för Abri

    Svar från Abri

    Hi Peace,

    Thanks for taking the time to leave us a review. I'm sorry to hear you have not been happy with the service you have received, and we would like to try and resolve this for you.

    Are you able to give us a call on 0300 123 1567 so we can look into your complaints and how they are progressing. We can also look into the issues you are experiencing with regards to communal areas. Alternatively you can email us on hello@abri.co.uk.

    Kind regards,
    Emily

    Betygsatt 5 av 5 stjärnor

    Most helpful

    Andrew answered my call.
    Andrew was most helpful and was able to give me sound advice to my query.
    I cannot praise him enough for the professional and friendly way in which he assisted me, he is a credit to your team.

    26 juni 2026
    Omdöme utan inbjudan
    Logotyp för Abri

    Svar från Abri

    Hi Martin,

    Thank you for your lovely review! It's great to hear that you were happy with the support that Andrew gave you, I have passed your feedback over to his manager.

    Kind regards,
    Emily

    Betygsatt 5 av 5 stjärnor

    Joshua was quick and straight to it…

    Joshua was quick and straight to it didnt take long and made my sons day one fixed window great team member and was there on time even when I wasn’t waited for me and wasn’t a problem well done abri housing one happy customer !!!!!

    11 juni 2026
    Omdöme utan inbjudan
    Logotyp för Abri

    Svar från Abri

    Hi,

    Thanks for taking the time to leave us a review. It's great to hear you were happy with the repair and service provided by Joshua. I shall make sure your feedback is passed to his team manager.

    Kind regards,
    Emily

    Betygsatt 5 av 5 stjärnor

    Great communication

    Great communication, had the problem sorted for me as soon as possible. Andrew was an absolute lovely guy.

    1 juli 2026
    Omdöme utan inbjudan
    Logotyp för Abri

    Svar från Abri

    Hi Georgia,

    Thanks for leaving us a review, we really appreciate it! It's great to hear that you were happy with the service provided by Andrew, I shall make sure your feedback is passed to his manager.

    Kind regards,
    Emily

    Betygsatt 5 av 5 stjärnor

    Jason came to look at a tap that had…

    Jason came to look at a tap that had been leaking for a while as it wasnt something i could repair, he saw the problem straightaway and showed me what he had to do, he replaced the broken part , also checked the tap to see if it was ok, he was very quick, very tidy and left no mess. Thank you Jason!

    25 juni 2026
    Omdöme utan inbjudan
    Logotyp för Abri

    Svar från Abri

    Hi Helen,

    Thanks for taking the time to leave us a review, we really appreciate it! It's great to hear that you were happy with the tap repair completed by Jason, I've passed your feedback onto his manager.

    Kind regards,
    Emily

    Betygsatt 5 av 5 stjärnor

    A faulty part was found on my boiler…

    A faulty part was found on my boiler during the gas inspection. The tradesman Peter who came to replace it was really friendly and pleasant, he was also conscious not to wear shoes on the carpet and left everything clean and tidy. Highly recommend him!!

    23 juni 2026
    Omdöme utan inbjudan
    Logotyp för Abri

    Svar från Abri

    Hi,

    It's great to hear you were happy with the service provided by Peter, I will make sure your feedback is passed to his manager.

    Thanks for taking the time to leave a review.

    Kind regards,
    Emily

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