I was pleased that my parking fine was rescinded. But the response implied that I was at fault for inputting the vehicle registration incorrectly, whereas I had made the payment over the... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am disabled and put my blue badge on display - parked correctly in a bay but didn't read the small print. On private land, blue badges are NOT (apparently ) valid. ENSURE YOU REGISTER ONLINE... Se mer
Parked at Cannons Park TFL in disabled bay but unable to register as machine not working. Tried the payby phone to no avail as you cannot register the disabled bays. A few weeks later we recieved a fi... Se mer
Företaget har svarat
They were extremely understanding and reasonable in what was entirely my mistake. I’m very grateful as I was genuinely worried where I’d find the money for the fine. Excellent customer service
Företaget har svarat
Företagsinformation
Skrivet av företaget
ZZPS specialises in the collection and management of unregulated accounts with award-winning levels of customer service.
Kontaktuppgifter
400 Dashwood Lang Road, Bourne Business Park, KT15 2NX, Addlestone, Storbritannien
- 01932918916
- customerservices@zzps.co.uk
- zzps.co.uk
3,0
Medel
776 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från ZZPS Limited
Hello Richard,
We’re sorry to hear that you feel this way. That’s certainly not the experience we aim to provide.
If you would be willing to contact us directly or update your review with further details, we would welcome the opportunity to review your case and address any concerns.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
Email and what’s app communication is…
Email and what’s app communication is out of action
The chat option is slow and provides no assistance
6 februari 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Nicola,
We're sorry to hear you experienced issues with our WhatsApp and emails.
If you could give us a call on 01932 918916 one of our agents would be glad to assist you over the phone.
Many thanks,
ZZPS Limited
Evidence considered and parking charge rescinded
I wouldn’t usually leave a positive review for a parking charge enforcement company. However, in this instance I forgot to record my car registration number at the venue I was visiting but on providing evidence of a purchase at the said venue a pragmatic approach was taken and the charge rescinded
5 februari 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Paul,
Thank you for leaving your kind feedback on your experience with our company.
We have located your account and will share your feedback with the agent who assisted you - thank you!
Many thanks,
ZZPS Limited
ZZPS applied a £1.95 'HANDLING FEE' to…
ZZPS applied a £1.95 'HANDLING FEE' to the card when payment was made.
5 februari 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Mark,
Thank you for reaching out to us.
We're sorry to see that our handling fee has resulted in you leaving us a 1* review; we do provide advance notification if this fee is applicable on the reverse of our letters, on our website, and in any email/verbal communication.
If you could update your review to include your reference number we can take a look and see if this was missing from any of the correspondence we sent you.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
Great experience with the company
Great experience with the company. Credits to Chris Law for handling the call brilliantly!!
5 februari 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Abdi,
Thank you for reaching out and sharing your experience.
We're so pleased to hear that Chris was able to assist you and handled the call well - we will be sure to pass this feedback on to him.
Many thanks,
ZZPS Limited
Clearer signage needed
I am pleased with the final outcome of the parking ticket. However, I do feel that it should be clearer and more simplistic to park as a disabled user. Myself and my husband checked the signage for timings and neither of us saw anything about registering. We were not looking for this information as we did not know it was something that would be needed. My husband has only recently got his disabled badge and was unaware that we may have to register at some places. This really should be information that is given when you are given the badge and should also be very prominent on the signs next to the disabled bays.
20 december 2025
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Emma,
Thank you for sharing your feedback.
We are pleased to hear you are happy with the final outcome of your appeal.
We have reviewed the images we hold of the site you were in use of and can confirm that on multiple signs around the site, it states "Blue Badge holders park free of charge but must first register for a free parking permit via the online portal..." followed by the link.
As this is private land, the details for this particular site would not be included in the guide provided with the blue badge, as it would advise referring to the signage on site due to varying Terms and Conditions for each Car Park Operator.
Thank you again for sharing your experience and if you require any assistance while parking/registering the blue badge in future, please refer to the signage for contact information.
Many thanks,
ZZPS Limited
Chris Law was patient and diligent and…
Chris Law was patient and diligent and handled my case wait empathy. First class!
2 februari 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Richard,
Thank you for your feedback.
We’re pleased to hear that Chris was patient and diligent and handled your case with empathy.
We really appreciate you taking the time to share your experience.
Many thanks,
ZZPS Limited
I spoke to Alex who was extremley…
I spoke to Alex who was extremley helpful and supportive.
Alex provided excellent customer service and was very understanding.
Alex assisted me with setting up a suitable and convenient payment plan that i could easily afford.
Thank you,
Mohammed
28 januari 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Mohammed,
Thank you for your kind feedback. We’re pleased to hear that Alex was extremely helpful and supportive, and that he provided excellent customer service throughout.
It’s great to know he was able to help set up a suitable and affordable payment plan for you. We’ll be sure to pass on your thanks to Alex.
Many thanks,
ZZPS Limited
Disabled, they allowed my appeal
I had a year long pass to park at the station, alas I wasn’t aware of it running out before I went to visit friends for the day. Being disabled, train travelling is complicated: disabled persons railcard, getting the tickets and arranging wheelchair assistance- I thought I had the parking sorted, but alas my permit had expired so I got a ticket. I appealed then discovered my permit had expired, however they asked for front and rear views of my blue badge, and very fairly and kindly allowed my appeal. This was very considerate of them
29 november 2025
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Caroline,
Thank you for reaching out to us and sharing your experience.
We appreciate your feedback and will share this with the agent who assisted you.
Many thanks,
ZZPS Limited
Absolute con artists
Absolute con artists. Saying we were sent a parking notice early December but first contact we had was 5th Jan. Apparently have no obligation to send a recorded letter. This is a scam.
Now adding ref after contact from ZZPS
TFL4467660 (In wife's name Alison Ryan) After so many threatening letters my and my wife's mental health and stress taking a turn for the worse she decided to pay the £170 for a parking charge that should be free with a blue badge. We have now had a letter saying they will waive this charge. Typical, after my wife paying it. Will wait to see if they have any decency and refund the money.
26 januari 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Terry,
Thank you for reaching out to us.
Can you please amend your review to include your reference number so that we can look into this for you?
We look forward to hearing from you.
Many thanks,
ZZPS Limited
Parking fine appeal
I appealed a parking fine as I had evidence that I had paid the correct fee for parking. My appeal was upheld - the fine had been issued because of a one digit keying error- so in that sense I was satisfied.
It did however take a long time ( over 3 weeks ) for the appeal outcome to reach me. There was no indication on the appeal submission page about how long it would take to review the appeal. This would have been helpful.
I did contact customer services three times by email but there is no automatic receipt or response message on their email with a response timescale. This seems unusual - an automated response message would be a useful addition. I then contacted the company by telephone which was a more successful contact method with the call answered and my query dealt with within a few minutes.
19 januari 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Sueki,
Thank you for reaching out to us.
We appreciate your feedback and will take this into consideration moving forward; would you be able to share your reference number by updating your review, please? This will allow us to fully investigate your case and apply the appropriate measures to improve our customers' journey.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
Thank you for kind consideration in…
Thank you for kind consideration in closing these 2 tickets. I will make sure if when visiting the Doctors with my grandson for further appointments I will make sure the car is registered at their reception. Kindest regards Mr Watt.
20 januari 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Mr Watt,
Thank you for taking the time to reach out to us and share your experience.
We appreciate your kind feedback and will be sure to pass this on to the agents who assisted you.
Many thanks,
ZZPS Limited
I was stuck in day surgery having skin…
I was stuck in day surgery having skin cancer removed when a delay meant my ticket had expired by 15 mins by the time I was out of surgery. As a first offence I thought I might appeal & after a few emails I got an email saying they understood some situations cannot be avoided & cancelled my PCN...I have noticed the hospital have now changed their parking policy to pay on way out..This company were very fair to me and I am very grateful to them.
19 september 2025
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello T Stevens,
Thank you for taking the time to share your experience.
We're grateful for your positive feedback and would like to be able to share this with any agents who assisted you; could you please update your review to include a reference number?
Many thanks,
ZZPS Limited
Terrible experience using the pay by…
Terrible experience using the pay by phone app which is registered with my car registration number. I received a summons stating I used the incorrect registration number which is not true.
A picture shows my car entering Moor Park car park with my car registration which is the same as on my app so why the summons?
11 december 2025
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Angela,
We're sorry to hear you experienced issues when using the Pay by Phone app; perhaps this would be an issue you could raise with Pay by Phone directly, as we are not linked with this company/the service it offers.
If you could amend your review to include a reference number from your letter, we can take a look at your case to see what has happened so far.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
In correct registration
I mistakenly typed a zero rather than an o when entering my registration, they quickly found my payment and cancelled my charge
16 januari 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Rebecca,
Thank you for taking the time to share your experience.
We would like to be able to share your feedback with any agents who assisted you; could you please update your review to include a reference number?
Many thanks,
ZZPS Limited
My appeal has been dealt with patience…
My appeal has been dealt with patience and kindness. It has been resolved thankfully and information and support given. I was very grateful for Luke’s help, he gave clear and considered support.
15 januari 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Martin,
Thank you for taking the time to share your experience.
We're pleased to hear that Luke was able to assist you in this way and will pass your feedback on to him.
Many thanks,
ZZPS Limited
All discussion blocked to avoid helping
I have been sent a demand for a parking fine when I was not responsible for the car and did not park. Every attempt to contact ZZPS has been blocked. It is unbelievably frustrating and unjust.
13 januari 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Matthew,
Thank you for reaching out to us, and we're sorry to hear of your experience so far.
So that we can look into this for you, can you please update your review to include a reference number? We have been unable to locate a case on our system for you.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
Excellent service provided by the call…
Excellent service provided by the call handler Luke, very polite, fully understood what had happened and arranged for the fine to be cancelled.
12 januari 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Vinny,
Thank you for taking the time to reach out to us and leave us this review.
We appreciate your positive feedback and will pass this on to Luke.
Many thanks,
ZZPS Limited
Emma was super helpful and…
Emma was super helpful and professional. It took a while to come back to my appeal, but appreciate it was over the holiday season. Good communication in email and clear responses.
11 januari 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello James,
Thank you for sharing your experience with us.
We really appreciate your kind feedback and would like to be able to share your feedback with the agents who assisted you, as well as Emma; if you could update your review to include your reference number, that would be really helpful.
Many thanks,
ZZPS Limited
It has taken awhile to hear back from…
It has taken awhile to hear back from them but I'm so pleased without come and you having understanding and getting rid of the charge this one time. I'm new to disabled badge and i thought I'd done what was needed and i was also rushed to get to an appointment for my daugther.
Thanks again for your time, understanding and support!!!
Thankfully i fount my evidence.
Happy new year!
No charge for me, thankfully, I'll ensure I'll look into terms cons first (signed too).
9 januari 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Stacey,
Thank you for taking the time to leave us your review and for sharing your experience.
We appreciate your kind feedback and will pass this on to the agents who assisted you with your appeal.
Many thanks,
ZZPS Limited
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