I've recently tried to contact Equifax online, regarding information missing from my credit report. They instantly tell you to phone them. I don't have the time to be listening to bots on the phone fo... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Tried to get ID verification - nightmare!. I submitted a few documents as required - Passport, Driving Licence, Bills. They rejected the documents on the basis that my date of birth on those documents... Se mer
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The call handler was very polite and calm and explained everything well. This was my first time speaking to Equifax. I only signed up to find out why an application had been declined . They advised m... Se mer
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Took free trial offer to look for car finance details. Found a few errors in the report but went round and round in circles trying to find out how to raise a query. You click on error which goes to FA... Se mer
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Företagsinformation
Om Equifax
Skrivet av företaget
Our Equifax Credit Report & Score has been built to be more usable, accessible and accurate than ever, featuring a credit score which is out of 1000 points. Our enhanced Equifax Credit Report also includes a range of Identity Protection Features as well as access to our highly experienced call centre Support Team.
Having access to your credit report will show you areas in your financial life that can affect your credit score. We explain how the Equifax Credit Report & Score works and how you can use it to help manage your financial information.
*Your first 30 days are free then it’s £14.95 per month. You can cancel at any time.
If you would like to discuss a query, raise a data dispute or make a complaint, you can do so by visiting our Online Help. This facility is free to use and you do not need to be an Equifax customer. Online Help also has lots of FAQ's which may answer your questions.
Contact
Visit Online Help for information.
Kontaktuppgifter
Storbritannien
- www.equifax.co.uk
3,4
Medel
5 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Information was limited and items…
Information was limited and items should be removed after 7 years and they haven’t been
15 april 2026
Svar från Equifax
Hi there,
Thank you for taking the time to leave us some comments.These are important to us and we appreciate them.
It looks like you believe some of the information on your report to be incorrect. This information is supplied to us by your provider and we can help you correct the information by using the data dispute process. As we don't own the data, we'll manage the dispute with the data supplier on your behalf. Once the dispute has been raised, the company has 21 days to respond to it. While this is happening, we'll add a note to your Equifax Credit Report so that any organisations looking at it are aware that the information is under dispute. If you prefer, you can get in touch with the company directly and ask for changes to be made at the earliest opportunity. If you are successful, you can ask the company to ensure records are updated at Equifax and any other Credit Reference Agencies as soon as possible.
Please feel free to get in touch with us using our Online Help page, we are keen to assist in any way we can.
Kind regards,
The Equifax Team
Nightmare trying to get ID verification.
Tried to get ID verification - nightmare!. I submitted a few documents as required - Passport, Driving Licence, Bills. They rejected the documents on the basis that my date of birth on those documents according to them is incorrect!! But it is the only one I’ve got! I tried three times …no way out of that one is there.
15 april 2026
Omdöme utan inbjudan
Svar från Equifax
Hi there,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Car Finance Agreements
Finding the info I needed very quickly with full details supplied.
6 april 2026
Svar från Equifax
Hi Noelle,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Svar från Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Ease of access and detailed report…
Ease of access and detailed report that helps you remember what you owe and what you can afford.
5 april 2026
Svar från Equifax
Hi Kingsley,
We appreciate you taking the time to leave your feedback, thank you.
I'm happy you found our app easy to use.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Svar från Equifax
Hi Nicola,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Support......what support?
Linked to my previous review for support - 260311-6119232
You have to sign-up to a separate "Support" account to get any help - after trying through that, someone said.....yep account all good to go now (after I again uploaded all necessary information). But guess what.....nope. Still no account access. Then got told "Oh it's a tech issue our end....sorting it.....will get back to you....." - nothing. Nada. I again reached out TWO WEEKS later........now locked out of "Support" account too and still can't get into main account.
Seriously - I am not sure why I'm bothering at this point. If a company like this can't even get their systems sorted........should they even be having access to so much data......
Don't give me a number to ring.........you have mine...so ring it. OR guess what?? You could actually email me!!
13 april 2026
Omdöme utan inbjudan
Svar från Equifax
Hi there,
Thanks for taking the time to leave your feedback.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Useless website and app
Useless website, impossible to get around the technical hangups. Logging in takes me directly to the frozen card verification page (the card has been verified numerous times on the bank's side). There is no way to bypass this frozen page, as even logging in via the app will redirect you to the same frozen page. There is also no way of canceling the trial or subscription. Nobody to contact either as I never received a confirmation email after signing up.
Edit 13/4/26: Now the website says my identity could not be verified (after it prevented me from completing the form). Instead of allowing me to start over, it has now locked me out. There's no email to contact, and I'm not about to call any phone number and be messed about pressing numbers and waiting half an hour on queue.
13 april 2026
Omdöme utan inbjudan
Svar från Equifax
Hi there,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Svar från Equifax
Hi Khan,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
EQUIFAX Is A Cowboy CRA.
EQUIFAX needs to change it's name EQUILAX, on account of the rubbish coming-out with regard to my excellent Credit Status. This is yet another cowboy Credit Reference Agency, along with it's stooge: CLEARSCORE. They are unable to mark their own homework as seen in Ref: 260320-6148080. Their staff are unable to speak and understand English on the phone. They are incompetent, illiterate, and without Management, and need to be closed-down soonest. They also need to be ignored by Consumers, and Lenders, who should be referring to a proper CRA: ESPERIAN. If the above cowboy really is "Regulated" by the FCA, then that too is not a Regulator, but merely a Dreamer of their FCA Consumer Duty, which has no Plan for Implementation = FCA Not Fit For Purpose !
As for the Financial Ombudsman, don't waste your time with this Trade Union for the Financial Sector, they too need to be closed-down !
10 april 2026
Omdöme utan inbjudan
Svar från Equifax
Hi there,
Thanks for taking the time to leave your feedback.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Svar från Equifax
Hi Angel,
Thanks for taking the time to leave your feedback.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
I would like to know how to cancel this…
I would like to know how to cancel this account and cannot find an area to do this
2 april 2026
Svar från Equifax
Hi Ann,
Thanks for taking the time to leave your feedback.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Svar från Equifax
Hi Nicola,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Doesn’t work pay 5 years nothing…
Doesn’t work pay 5 years nothing happened I quit
10 april 2026
Omdöme utan inbjudan
Svar från Equifax
Hi there,
Thank you for detailing your feedback.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
They have very easy to use website and…
They have very easy to use website and app. I had a small issue popped up on my report which Equifax team helped me sort out.
16 juli 2025
Svar från Equifax
Hi Osama,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Unable to correct my information
Im really struggling with the inability of Equifax to correct my information. Why are you not able to follow simple and clear instructions. I requested you remove an account that you added just this week for an identity fraud account that was corrected 4 months ago. Instead you added a dispute even though the company can do absolutely nothing with it because they’ve already removed it. I asked you to remove the dispute and the account. Instead you’ve removed my correction with my password on it!! Leaving me exposed to further attempts on my identity. You left the account still on my record and readded the dispute, leaving my password notice of correction removed. Even I can see the difference between a dispute, an account, and a correction.
9 april 2026
Omdöme utan inbjudan
Svar från Equifax
Hi there,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Useful Credit File insights
Equifax gives you full, detailed, and comprehensive insights into your credit file
1 april 2026
Svar från Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I'm happy we've been able to give you a comprehensive insight into your credit report.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Easy to use at all times
1 april 2026
Svar från Equifax
Hi John,
We appreciate you taking the time to leave your feedback, thank you.
I'm happy you found our service easy to use.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Best beaurau
Equifax is one of the best bearau in uk to make your history health on a good track
6 april 2026
Svar från Equifax
Hi Aza,
Thanks so much for taking the time to leave us a rating and for your kind feedback. Your comments are much appreciated.
I hope we continue always to meet your expectations in future. If you have any further questions, feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
Svar från Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.