Experian Omdömen 4 251

Svar från Experian

4 timmar sedan

Hello,

Thank you for sharing your positive experience. I'm really pleased to hear that our team made you feel supported with friendly and reassuring service.

Thanks,
Dawid

Svar från Experian

6 timmar sedan

Hello, Hadi. We're glad that you found the app helpful, and appreciate you taking the time to share this with us. Thanks, Neil.

Svar från Experian

4 timmar sedan

Hello Katharine,

Thanks for leaving a positive review! I'm delighted to hear that our service gives you peace of mind - this is exactly what we aim for.

Thanks,
Dawid

Svar från Experian

5 timmar sedan

Hello, Gordyoh. I'm sorry to hear that you didn't find your report clear. We have a number of guides to credit scores and reports on our website, or if you get in touch via the the app or our website we'll be able to help with any questions you have. Thanks, Neil.

Svar från Experian

5 timmar sedan

Hello Pete,

Thank you for your kind feedback. I'm sorry to hear about the issues you are having with your bank but I'm glad to hear our team have been helpful and are actively supporting you while the issue is being resolved.

We're always happy to help if you ever need any further assistance.

Thanks,
Dawid

Svar från Experian

6 timmar sedan

Hello, Natalie.

I’m really sorry to hear that you have incorrect information on your credit report and I understand how upsetting it must have been to see this impact your credit score.

When something appears on your report, it’s owned and managed by the company that created the account. Because of that, Experian can’t change or remove the entry unless the lender confirms it’s incorrect.

In the meantime, you can add a short Notice of Correction to explain what happened. Lenders will see this note when they review your report, and it allows you to give important context in your own words.

Thank you for taking the time to share your experience.

Thanks,

Stefan.

Svar från Experian

4 timmar sedan

Hello, Jill.

I am truly sorry to hear that this situation has left you feeling unhappy. Having an issue remain unresolved, especially when misleading information on your credit file has affected something as important as a mortgage application, would be incredibly stressful. I understand why this feels so serious and why you would expect clearer support and progress.

When something appears on your report, it’s owned and managed by the company that created the account. Because of that, Experian can’t change or remove the entry unless the lender confirms it’s incorrect. I appreciate how frustrating that must be.

When issues like this are not resolved as expected, it can feel as though the impact on your life has not been fully recognised, and I am sorry that has been your experience.

Thanks, Stefan.

Svar från Experian

5 timmar sedan

Hello, Marianne. Thanks for your fantastic feedback, we're really glad we were able to help and have passed your kind comments onto Christopher. Thanks, Neil.

Svar från Experian

En dag sedan

Hi Karen.

I’m really sorry to read this. That’s clearly not the experience we want anyone to have, and I completely understand how frustrating that must have been.

I’ve looked into your account and can see that we’re currently investigating an issue for you. One of our team will be in contact as soon as there’s an outcome. I really appreciate your patience while this is being looked into, and I’m sorry that the service hasn’t met your expectations on this occasion.

Thanks,
Stefan.

Svar från Experian

En dag sedan

Hello, Francesca.
It is lovely to hear that you were happy with the support you received. Having an issue resolved within the timeframe you were given can make a big difference, and I am pleased the service met your expectations and left you feeling confident.
Thanks, Stefan.

Svar från Experian

En dag sedan

Hello, Maryam. Thanks so much for your great review. We're really glad that you are enjoying the peace of mind that our service provides. Thanks, Neil.

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En dag sedan

Hello, Paul.
I am pleased to hear your question was answered clearly and that everything went smoothly from start to finish. When things are handled simply and without any issues, it makes the experience far more reassuring, so I am glad this worked well for you.
Thanks, Stefan.

Svar från Experian

En dag sedan

Hello, John.
It is good to hear that the staff you spoke with were kind and helpful. I appreciate you sharing your wider concerns as well, as it is clear this has left you feeling uncomfortable about how credit scoring works.
Experian Boost is entirely optional and is designed to include certain regular payments if you choose to connect them. It does not penalise you for cancelling everyday subscriptions like streaming services. If a connected account changes or is removed, Boost simply reassesses with the remaining information. It is not intended to force behaviour or reduce scores as a form of compliance.
Your core credit record and score are always based on credit accounts reported by lenders, not lifestyle choices. Boost can be turned off at any time, and your main credit history remains unchanged.
I understand why the way this was presented may have felt worrying, and I appreciate you taking the time to raise it.
Thanks, Stefan.

Svar från Experian

En dag sedan

Hello, Jason.
It is great to hear you were impressed with the information provided and that it helped you easily identify loan options that matched your credit range. Having clear details and relevant opportunities in one place can really help when making financial decisions, so I am glad the app worked well for you.
Thanks, Stefan.

Svar från Experian

En dag sedan

Hello, Olly.
It is great to hear you have had such a positive experience and felt the service deserved five stars. Feedback like this really shows what works well for you, and I am glad it has met your expectations.
Thanks, Stefan.