I was pleased that my parking fine was rescinded. But the response implied that I was at fault for inputting the vehicle registration incorrectly, whereas I had made the payment over the... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am disabled and put my blue badge on display - parked correctly in a bay but didn't read the small print. On private land, blue badges are NOT (apparently ) valid. ENSURE YOU REGISTER ONLINE... Se mer
Parked at Cannons Park TFL in disabled bay but unable to register as machine not working. Tried the payby phone to no avail as you cannot register the disabled bays. A few weeks later we recieved a fi... Se mer
Företaget har svarat
They were extremely understanding and reasonable in what was entirely my mistake. I’m very grateful as I was genuinely worried where I’d find the money for the fine. Excellent customer service
Företaget har svarat
Företagsinformation
Skrivet av företaget
ZZPS specialises in the collection and management of unregulated accounts with award-winning levels of customer service.
Kontaktuppgifter
400 Dashwood Lang Road, Bourne Business Park, KT15 2NX, Addlestone, Storbritannien
- 01932918916
- customerservices@zzps.co.uk
- zzps.co.uk
3,0
Medel
776 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great customer service
My dad had an issue with multiple parking tickets issued using his disabled badge. We highly recommend Leila she was great at resolving the issue in a timely manner. I had also called for an update on the appeals and it was acknowledged that responses had been reviewed. Thank you
25 mars 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Erika,
Thank you for taking the time to share your experience. We’re pleased to hear that Leila was able to assist in resolving the matter promptly and that you were kept informed throughout the appeals process.
We’ll be sure to pass on your kind comments to her—she’ll be delighted to know her support made a positive difference.
Thank you again.
Many thanks,
ZZPS Limited
Absolutely scamming company robbing…
Absolutely scamming company robbing people without reason.
They don’t want to provide any invoice after payment.
28 februari 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Ilian,
Thank you for reaching out to us again.
As advised on your Google review, we have reviewed the progression of your charge.
Following receipt of your appeal, your case was fully reviewed by our appeals team where it was concluded that the charge had been issued correctly as you were in use of private land which requires prior authorisation; this was advised within your appeal response.
We would not issue an invoice for a payment of a Parking Charge, however, a payment confirmation message was sent to you via email on 25 March 2026. If you have not received this, please advise and we will re-issue it for you.
We hope this settles the matter for you.
Many thanks,
ZZPS Limited
No one available on WhatsApp
No one available on WhatsApp. . No one available on chat. A company where you can't actually speak ti anyone.
23 mars 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Amy,
We're sorry to see that you're experiencing issues in contacting us; can you please confirm your reference number and outline what you would like to discuss so that we can provide the relevant assistance?
We look forward to hearing from you.
Many thanks,
ZZPS Limited
Appeal
Due to an urgent situation with visiting a hospital train was used for quick journey. Everything I thought was in place with parking. However apparently it was not so
I appealed and thankfully was more than satisfied with the understanding of the company, and would never have broken rules.
21 februari 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Christine,
Thank you for taking the time to share your experience. We’re sorry to hear about the circumstances surrounding your visit and hope everything is okay.
We’re pleased that your appeal was reviewed with understanding and that you were satisfied with the outcome. We always aim to consider each case fairly and appreciate your comments.
If you’re able to provide your reference number, we would be happy to pass your feedback on to the agent who assisted you.
Thank you again for your kind words.
Many thanks,
ZZPS Limited
Absolutely amazing service Emma is…
Absolutely amazing service Emma is truly been amazing and responded very quickly and helped me couldnt ask for a better experience or service
12 mars 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Nikki,
Thank you for your kind feedback. We’re delighted to hear that you had such a positive experience and that Emma was able to assist you promptly and effectively.
We’ll be sure to pass on your comments to her—she’ll be pleased to know her support made such a difference.
Thank you again for taking the time to share your experience.
Many thanks,
ZZPS Limited
Good communication is essential
Unfortunately the company's biggest challenge is communicating with their outside contacts. I had a disputed claim in October 2025 and followed their appeal process, which was easy to use but obviously required exchanges of facts/data, whilst I finally got my appeal granted it took until February 2026, having email contacts with at least 5 people, none of whom ever responded within 2 weeks, and it all became very taxing and repetitive. A suggestion for improvement could be that one person is made responsible for each appeal scenario from start until final decision. But as I said the proof of my innocence was finally proven and acknowledged so many thanks
3 oktober 2025
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Allan,
Thank you for reaching out to us.
We appreciate your feedback and will take this on board; we are always looking at ways to improve our services for our customers, so thank you.
We will pass this feedback on to our appeals department.
Many thanks,
ZZPS Limited
Wrong Numberplate entered and very…
Wrong Numberplate entered and very pragmatic resolution offered - thanks
11 mars 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Felicity,
Thank you for reaching out to us and sharing your experience.
We have located your account and gladly share your feedback with the agent who assisted you.
Many thanks,
ZZPS Limited
Many Thanks to Luke
Many Thanks to Luke, he was kind and caring, and helped me to close the account on pending charges. The matter was dealt with very quickly. Very pleased with your help and the outcome.
10 mars 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Gemini,
Thank you for taking the time to share your feedback. We’re very pleased to hear that Luke was able to assist you in resolving the matter and closing the account with the pending charges. Providing a supportive and efficient service is very important to us, and it’s great to know that your experience reflected this.
We appreciate your kind comments and will be sure to pass your feedback on to Luke.
Many thanks,
ZZPS Limited
My updated experience with ZZPS
I appealed to UKPC it was the 22 December the traffic was at a standstill as I suffer from spinal stanosis the pain was getting unbearable and the only parking space that comes available after at least 20 -25 mins wasa drop off point.As a blue badge holder and badge holders had parked for years.There was any reasonable signs saying that the car park was now run by UKCP.I didn't know my emails were not going through as there email box was full only after receiving a letter from zzps new my appeal hadn't been accepted.I have spoken to zzps I had my badge displayed which they denied asked for there evidence of who was driving and the blue badge not displayed was to go on their website.I Did & badge was clearly displayed also told them about the hight of & the size of the signs writing was not readable.Now trying to get back in touch have blocked my phone this is how unscrewtable & unsympathetic this company is! Thanks for getting back to me my reference number is 3113053561335. I also asked the landowners management to appeal witch they did by sending my latest report from my Haematologist as I have lymphoma, as he has seen my deterioration since last visit.The MRI & CT scan was showing my two options on my spine had not worked he also suggested I see my doctor as he also noticed my depression has worsend .I told UKPC I was speaking to someone from UKPC who said he had no information of my ref number my name or registration so he said no action would proceed.Just getting over the stress and then recieved a letter from zzps.My wife phoned and told yourselves after seeing your letter I was very distraught adding to my depression. If you need a copy of the letter from my Haematologist if you send me a email address I will do so.
9 mars 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello George,
Thank you for reaching out to us.
We're sorry to hear you have experienced issues communicating with UKPC and with us.
If you could update your review with your reference number, we can take a look at your case and provide some feedback.
Many thanks,
ZZPS Limited
---
UPDATE TO RESPONSE
Hello George,
Thank you for updating your review to include your reference number; we have now identified your case and reviewed the process your Parking Charge has followed.
We can see our customer service agents have discussed this matter with you over the phone and advised following your appeal, a response was sent the same day by UKPC which was sent to the email address provided within your appeal, ge*********58@gmail.com. The area you were parked in was a 15-minute maximum stay in a drop-off zone, and signage is in place to advise this.
We are sorry to hear of your circumstances and would like to signpost the agencies that can provide support and advice on the reverse of our letters and on our website.
Please contact a member of our Customer Services Department on 01932 918916 to discuss repayment of this Parking Charge either in full or with an agreed payment plan.
Your case has been placed on a 7 day hold to allow you time to do this; if no contact is received within this timeframe, the hold will automatically expire and your case will continue to progress as advised in our letters.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
Appeal was accepted
2 mars 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Anita,
Thank you for taking the time to leave a review. We’re pleased to hear that your appeal was accepted and that the matter has been resolved.
If possible, please could you provide a reference number so we can identify the case and ensure the agent who assisted you receives your feedback.
Many thanks,
ZZPS Limited
Huge Shout out to John Brown!
Huge shout out to John Brown for his patience, and detective skills in sorting out my issues with two fines - we were able to resolve matters and his kindness and clear thinking and clarity about what had happened was amazing - I am very grateful! He also gave me further information to avoid a future issue! S Hyde
27 februari 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Suzanne,
Thank you for taking the time to share your feedback. We’re pleased to hear that John was able to assist you in resolving the issues with the two charges. His patience and thorough approach are qualities we value highly, and it’s great to know his clear explanation and guidance helped bring the matter to a positive resolution.
We appreciate your kind words and will be sure to pass your feedback on.
Many thanks,
ZZPS Limited
First class response
First class response to my appeal and I am delighted with the outcome.
Thank you Kelly Shannon.
28 januari 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Talbot,
Thank you for reaching out to us and sharing your feedback; we are pleased to hear you're delighted with the outcome!
We will pass this feedback on to Shannon.
Many thanks,
ZZPS Limited
Was contacted about a parking issue / positive result
Was contacted about a parking issue. I had made a genuine mistake and made a representation which was dealt with fairly and appropriately. The parking ticket was revoked successfully and I learned my initial mistake so won't repeat it. Thank you for fair handling of my representation.
26 februari 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Joan,
Thank you for your feedback. We’re pleased the matter was resolved following your representation, and we appreciate you engaging with the process.
We’re glad we could assist and would appreciate you updating your review to include your reference number so that we can pass this feedback on to the agent who assisted you.
Many thanks,
ZZPS Limited
This company is a scam
This company is a scam. They just penalised people for their gains. I asked them to provide me a proof of me getting inside the facility or my car parked in there but they didn’t provide any proof of me entering or parking there but they imposed the fines. The cameras they installed in this location takes the pics even if someone is taking a U turn in the street. They don’t have any proof that my car ever entered in this location but still they want me to pay. I won’t pay a penny if they want to go to court I am happy to go to the court as I have proof that I was not there for the time period they are saying I was there. I am a delivery driver and I have the proof the the time stated in the ticket I was delivering for Deliveroo . They should be ashamed of scamming people….
12 december 2025
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Muhammad,
Thank you for reaching out to us.
We have located your charges and can see that no evidence was provided with your appeal(s), and therefore, based on the information you provided, we were unable to accept your appeal(s).
If you have evidence that you were not in use of the site on the date/time of the contravention(s), please forward this to customerservices@zzps.co.uk. Please ensure you include your reference numbers and/or your vehicle registration so that we can identify your account. Please note, we cannot guarantee this will result in the charges being cancelled; however, we will certainly review the evidence and provide the outcome via email.
We have placed your cases on hold for 14 days to allow you time to do this.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
Error in reg number
The young man, Luke, was very understanding that although I had paid the correct parking fee I had incorrectly entered my registration number by one character. He kindly agreed to cancel the parking fine acknowledging that this was clearly a simple error on my part.
Thank you
8 februari 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Christine,
Thank you very much for reaching out to us and sharing your experience.
We're so pleased to hear that Luke was able to assist you and provide a high level of customer service; we will be sure to pass this feedback on to him.
Many thanks,
ZZPS Limited
I contested a charge which i had paid.
I contested a charge which i had evidence of having paid. The outcome was that i had entered an incorrect reg.no. so totally my error. The agent, whose name i missed, cancelled it immediately no questions asked which i am very thankful for.
Top man.
17 februari 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Royston,
Thank you for sharing your experience with us; we have located your account and can confirm it was Luke you spoke with.
We are pleased to hear Luke was able to assist you and will pass your positive feedback on to him.
Many thanks,
ZZPS Limited
The worse customer services in the UK
The worse customer services in the UK - they are just Robots speaking off a script with no desire to understand or resolve issues.
Full of bullies and zero professionalism -
16 februari 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Mrs Smith,
We’re disappointed to see your feedback. While our team follow structured guidelines when discussing accounts, we always aim to communicate respectfully and professionally.
If you believe your matter was not handled appropriately, please contact us with your reference number so we can investigate further.
Many thanks,
ZZPS Limited
Received a Parking Charge in the post…
Received a Parking Charge in the post for a visit to local sports club, which wasn't a social visit, it was to enquire and book a wake for Father in Law's passing. (I appreciate the parking system wasn't aware of the reason for my visit) - I contact the Sports club who assured me sorting the Charge wasn't a problem, advised me to appeal and the company would contact her and she would confirm our visit. I received an email on Christmas eve asking for evidence of the visit to the sport club, I sent a photo of the receipt (deposit £100) and a letter from the Manager of the club. On 16th Jan received another email stating no receipt had been sent. I replied on 18th Jan explaining the evidence was within the email sent on 24th Dec. I had also rang on 12 Jan to be told my appeal on hold. - I telephoned again today, to be told that Admin will get back to me in 28days. I asked to speak to Admin or Manager, + the line went quiet, not cut off, just silence. I rang off another phone and spoke to someone else, who kindly said he would speak to Admin. Then after 5 mins, came back and said Admin said the receipt is there and the ticket will be cancelled. I know the receipt is there I sent it on 24/12/25. And after the stress of 6 weeks, it just takes a competent person to look properly at an email to see the receipt. And to add insult to injury. Look at the flippant language use in the email to me.
: - Good morning,
Thank you for your email and patience on this matter, all comments have been noted according.
We have reviewed this matter and can confirm the Parking Charge has been issued correctly. The vehicle was not registered within the pub and therefore the Terms and Conditions were breached.
However, as you have evidenced custom on the day on site, we have closed the Parking Charge and accepted the appeal. Please ensure you register your full and accurate vehicle registration mark (VRM) going forward as future Parking Charges for the same reason may not be cancelled.
We are glad that we have been able to assist you in resolving this matter!
- Conclusion = Admin who can't read an email - Not a great start for an Admin company.
12 februari 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Jackie,
Thank you for your detailed feedback. We’re sorry to hear about the frustration and stress caused while this matter was under review, particularly given the sensitive reason for your visit.
We acknowledge that you supplied the requested evidence in December and apologise for the delay in properly identifying this. This clearly should have been resolved at an earlier stage.
While we’re pleased the charge has now been cancelled, we understand that the experience fell short of expectations. Your comments regarding communication and service standards will be reviewed with the relevant team.
Many thanks,
ZZPS Limited
I provided some further information…
I provided some further information regarding a parking fine I received that I believe to have been unfair, it was reviewed and they upheld my claim and cancelled the fine. thank you
11 februari 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Jody,
Thank you for your review. We’re pleased we were able to review the additional information you provided and resolve the matter for you.
We appreciate you taking the time to share your experience and would be grateful if you could update your review to include your reference number so that we can share your positive feedback with the agent who assisted you.
Many thanks,
ZZPS Limited
This outfit are a complete joke
This outfit are a complete joke. They carry about as much weight as Old Mother Riley and have no actual legal powers. Treat them with the contempt they deserve.
10 februari 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Martin,
We’re sorry to read your comments. We appreciate that receiving correspondence regarding an outstanding matter can be frustrating.
We would like to clarify that we operate within the appropriate legal and regulatory framework at all times. If you would like to discuss your case further, please contact us directly with your reference number, and we will be happy to assist.
Many thanks,
ZZPS Limited
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