ZZPS Limited Omdömen 

Thank you for understanding my situation and helped me through this process. Your support is appreciated.

I'm thinking of taking legal action against this company. I paid my parking fee via text message when I was there and made a keying error which is quite common. They have been hounding me since then asking me to go into the parking app for the complete receipt. I never used a parking app. I sent screenshots of my payment and now they are saying that I didn't pay within five minutes of being there. First I've heard. Now taking legal advice because I am just not paying for something that I don't owe and plus with them changing the story of why I need to pay just makes them sounds dodgy.

Terrible! Wouldnt answer on chat to representitive. He died and death certificate etc sent to the Principals.

We parked in a disabled bay in the car park at Finchley Central, displayed the blue badge, and registered the licence plate correctly. We were issued with a fine, with no explanation beyond saying you are supposed to register your licence plate, which we had done. We appealed. The appeal was allowed, together with an admonishment that we are obliged to park in a disabled space. Given that this is exactly what we did, this makes no sense at all.

I am so impressed by the empathetic treatment I received in this matter

Staff were extremely helpful in all aspects and dealt with the enquiry with utmost professionalism. Special mention to Xazier who was very pleasant and informative. He communicated exceptionally and was very helpful in dealing with the matter at hand.

I am a tetraplegic in an electric wheelchair with blue badge. I had a community hospital appointment and was driven there by my carer in my adapted vehicle. My carer registered my car on arrival.
I received a letter stating that I had been fined for non registration. I appealed with a supporting letter from the hospital receptionist who witnessed our registration as she had to show us where to register and I also sent a copy of my appointment letter.
One month later, I have just received an email to say they didn't accept the registration and that we should be charged the fine!
They did go on to say that as I had sent proof of appointment, on this one occasion, they would waiver the fine but not in future. I watched my carer use the registration machine but they didn't even consider that it could have malfunctioned. The receptionist said this did happen on occasions!

Excellent and efficient service. Good to talk to a human being! Thank you for removing all the stress from the situation.

I much appreciated your support in resolving this situation
I am also grateful for the education on how to use my disabled badge in registration my visit and the pardon granted as a first time offender. Thanks
.

Blame ducking amateurs.
Their equipment wasn't working, which prevented me from logging in, but they nevertheless issued a PCN.
After several emails explaining the situation, they graciously cancelled the charge, as if they were doing me a favour.
I wonder what's the collective noun for a .........??

We found the company considerate, professional and honest and appreciated the outcome of the appeal. Our parking fine was closed after explaining that we hadn’t realised my blue badge, which was on display, had to be registered and only used in a few allocated parking bays. We will certainly know for future use of the carpark.

Appealed a faulty Pcn as the machines were out of order on the day of attending the hospital, got no help from the staff theirselves at the hospital and no help from the people who issued the Pcn and even tho the ticket was cancelled it was still worded as if it was my fault parking wasn’t paid for but if the machines weren’t working and the staff was useless how else would you like us to submit parking? Just very long winded process and wonder how many people they have scammed by making the process hard to deal with so they just pay for the ticket to save the stress.

My daughter in law had sustained a very nasty deep and difficult to treat cut, and called me up in tears asking if my wife and I could go over to her as she was in such a state. My son couldn't attend as he was halfway across the country working. In the meantime, our Daughter in Law (DL), had managed to get a lift off a neighbour, to the local hospital in Skegness. We were on the road to be with her, but we lived 60 miles away, and we had never been to this hospital at all, so we weren't aware of the parking rules.
We finally got there, parked in a disabled bay, and displayed my blue badge. Then right by the entrance there was a sign telling us of the rules. So-far as Blue Badge parking, it stated to go to the reception and register my car and badge, then in a completely pointless exercise, to go to a ticket machine, and get a free ticket to display in the car. Now admittedly, I screwed up, as I registered my car and badge, with the lone receptionist because I believe the tablet wasn't working that is normally in use, and because of the urgency of the situation, I had a senior moment, and forgot to go back to the ticket machine and get this free ticket to display. So after registering my blue badge I returned to my car, put it on the dash in haste, then went in to the hospital to find my wife, and support my (DL).

2 Hours later, we all emerged from the hospital, my (DL) all stitched up and in a support. We got to the car, and I had been ticketed, great! Reason? Because I hadn't got my free ticket from the machine. How ridiculous. By this time, there was no receptionist, it was a weekend and no receptionist would be there until Monday. So I went back to where my (DL) had been treated for advice. I was told that it wouldn't be a problem, and I was given the name of a particular receptionist who would talk to ZZPS and get the PCN quashed. So I call on the Monday, as instructed, but this person was not on that day and I was told to call back on Tuesday, which I did. I explained the issue, and the person I had explained it to told me, I would have to take it up with the company myself. So I said that I had been advised to speak to a particular person, and they would deal with it. She then said, 'I am that person, and you need to contact them yourself, I have no say over cancelling PCN's. Now I know for a fact, that there is always somebody available either in a company or organisation who has the ability to quash tickets, but oh well, I wasn't going to argue the toss. So I fill out the appeal. Give a more condensed, but detailed and accurate account of what you now know.
So then, it was in the lap of the God's.
Time went by, in fact, to be honest, I'd forgotten all about it.
Then today, I thought I had received a Phishing Email, going by the header.
I opened it more for curiosity. I obviously won't bore you with the full details, but, it had some interesting inclusions:
First of all, it reads, 'Good Morning'. They have my full details, why address me in such a discourteous fashion? It tells me that the PCN has been issued correctly. Well, they would, wouldn't they? They're investigating themselves.
It then tells me that I'm only allowed to park in a Disabled bay 'IF', I register my car, on the tablet, within reception. As this was not done on the day, the conditions have been breached.

Well, the conditions hadn't been breached, I couldn't put them on the tablet, as it was faulty. So, I followed the instructions of the receptionist, and gave her the relevant details, which she wrote down and told me would be processed on the Monday.
Not only that, but I included those details on the appeal. This demonstrates that not only have they got no regard for manners, but they don't even read the appeals fully or correctly.

What is mentioned next, I will put word for word:

However, as you have now evidenced a valid blue badge and this is the first occasion, we have closed the account and accepted the appeal.

If your tablet isn't working again, and the receptionist takes the details and does what she says she will, then there won't be a next time, will there?

Please ensure going forward you register your vehicle and adhere to the terms and conditions on this site, as any further PCN's issued for this reason may be upheld.
Blah, blah, blah...

Now, I did my bit. I suggest that you ask the receptionist, that took my details to look for it, as I certainly left them. Check CCTV. I would say, don't bother me, the onus is for you to prove that I haven't. It's not for me to prove that I have.

The email ends with a direct link to leave this review, thank you, for making it so easy and simple, and the words:

We would love to hear your feedback online. If you have a spare minute, please leave a review for the service you have received.

Kind regards
John Brown

Well, John Brow. Thank you for making it so easy, I really appreciate it😉.

I have got a parking fine which car does not move battery was broken down 👎 not happy can't move it RAC breakdown company to come to me

Dreadful experience, not only were they were chasing me for a fine that had already been paid the agent I spoke to was rude and unhelpful and had no interest in helping me resolve the matter.

AVOID THIS COMPANY AT ALL COST

45mns later time out quote as still waiting for account to be located!!!

Cant fault the appeal process even though was my mistake as i had not realised blue badge had expired on there site so i had not re updated they have acceptes the appeal this once.

Ref: 158617837

Appealed a parking charge for a site operated by SABA parking, clearly evidenced my appointment at the site and that the registration device at the reception was not working on the day of my visit. (It clearly had not been working the entire week as another person asked the receptionist if it was still not working)

They unwillingly accepted the appeal and waived the fee but acted like they did me a favour and warned me that future breaches of terms and conditions and failure to register the VRM would not be accepted. What if their registration devices are not working again?! Surely the entirety of people visiting that parking site that entire week are going through this completely unnecessary process. Fix your infrastructure before pointing blame at people for flouting the terms and conditions of your parking site.

Hi,
A parking company who actively listened to my appeal and acted fairly in my opinion. Very professional and prompt service. Pointed out correctly to adhere to the terms & conditions when parking in future.

Kind regards,
Paresh.