Bloody useless. Was hanging on and on and ended up being disconnected. This company don’t give a shit and just want as much money as they can extort from you. All for being 38 mins late back to my car... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The company is very considerate. I did not realised that I had to register my car on the premises being monitered by your compay. I appealed against their decision and they kindly accepted my appeal.... Se mer
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Reference 159531748 Having made a mistake with my husband's blue badge we contacted the team at ZZPS by email. They could not have been more helpful, explaining how we needed to re-register the blue... Se mer
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We parked in a disabled bay in the car park at Finchley Central, displayed the blue badge, and registered the licence plate correctly. We were issued with a fine, with no explanation beyond saying yo... Se mer
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Företagsinformation
Skrivet av företaget
ZZPS specialises in the collection and management of unregulated accounts with award-winning levels of customer service.
Kontaktuppgifter
400 Dashwood Lang Road, Bourne Business Park, KT15 2NX, Addlestone, Storbritannien
- 01932918916
- customerservices@zzps.co.uk
- zzps.co.uk
3,0
Medel
769 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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Great Jake - worrying recorded message
I was very put off by the recorded message telling me I was consenting to data permissions without any indication of what those permissions were - hence the reduced from 5 stars, however once I got through to a person - Jake, it was a pleasure dealing with him, he handled my frustration in a calm and charming manner, recognising that whilst I was frustrated and confused, I was not cross with him personally allowing him to deal with my worries effectively before going on to complete the rest of the transaction in an efficient and friendly manner. 5+ stars for Jake and 2 stars for the recorded message averaging the 4 star rating.
16 september 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Ruth,
Thank you for taking the time to share such detailed feedback. We’re sorry to hear that the recorded message left you feeling unclear about the data permissions, and we appreciate you raising this with us.
We’re particularly pleased to hear about your experience with Jake. It’s wonderful to know that he remained calm, friendly and understanding, and was able to address your concerns effectively before helping you complete the rest of the process. We’ll be sure to pass your kind comments on to Jake, as we know feedback like this is greatly appreciated by our team.
Many thanks,
ZZPS Limited
Very helpful and explained everything…
Very helpful and explained everything to me. We had put an appeal in and the automatic appeal date had run out unfortunately this activated a debt letter then being sent. Things are now sorted out thank you.
11 september 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Pauline,
Thank you for taking the time to share your experience.
We’re pleased to hear that our team was able to explain the situation clearly and provide helpful assistance in resolving matters for you.
We appreciate your feedback and are glad that everything is now sorted.
Thank you for your kind review.
Many thanks,
ZZPS Limited
Svar från ZZPS Limited
Hello,
Thank you for taking the time to share your feedback!
We would appreciate the opportunity to share your feedback with any agent/s who assisted you with the process. Could you amend your review to include a reference number?
We look forward to hearing from you.
Many thanks,
ZZPS Limited
We recently received 2 parking fines…
We recently received 2 parking fines after our grandsons PA had parked in a bay without registering the vehicle just displaying his blue badge understandably I was extremely concerned I would have to pay these but during emails with the company the error was recognised and the company very kindly accepted my appeal, they sent me a link to register our vehicle to prevent any further charges for which I am very grateful thank you
18 juli 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Debbie,
Thank you so much for your lovely feedback. We’re delighted to hear that we were able to assist you and that your appeal was accepted following your correspondence with our team.
We appreciate that receiving two Parking Charges would understandably have been concerning, so we’re pleased that the matter was resolved for you and that we could provide information to help prevent any similar issues in the future.
Thank you again for taking the time to share your experience and for your kind words. They are greatly appreciated by the team at ZZPS.
Many thanks,
ZZPS Limited
We've been waiting 11 weeks for a…
We've been waiting 11 weeks for a response to an appeal. We have sent evidence that we paid for parking but have heard nothing. They have told me today after being on the phone for an hour that if I want the appeal sorting today then I should just pay the fine or just keep waiting for a response.
Edit - Case reference is 158539817. I am sick of being told the account is on hold and to keep waiting. I have also explained that it is a lease vehicle and we are now incurring charges from the hire company for this parking fine.
7 september 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Sarah,
To allow us to look into this further, please amend your review to include a reference number; once provided, we will be able to conduct an investigation into the process your account has taken and provide you with our findings.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
--
UPDATED RESPONSE
Hello Sarah,
Thank you for providing your reference number.
We can see from the account that a response has since been sent advising on the current standing of the case along with a request for the driver's details.
We can appreciate that waiting for a response can be frustrating; however, the matter is in hand, and our Customer Service Account Managers will continue to correspond via email to resolve the matter with you.
Many thanks,
ZZPS Limited
They were very fair in their handling…
They were very fair in their handling of the matter and clearly explained the process.
7 september 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Christopher,
Thank you for your kind feedback. We’re really pleased to hear that you found our approach fair and that the process was clearly explained to you.
Providing clear and helpful information is important to us, so it’s great to know this was your experience. Thank you for taking the time to share your feedback — it’s very much appreciated and we will be sure to share this with the team.
Many thanks,
ZZPS Limited
professional courteous and considerate…
professional courteous and considerate Resolved quickly and efficiently.
4 september 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Des,
Thank you for your kind feedback. We’re delighted to hear that you found our team professional, courteous and considerate, and that your query was resolved quickly and efficiently.
We really appreciate you taking the time to share your experience, and we’ll be sure to pass your feedback on to the team.
Many thanks,
ZZPS Limited
Terrible company
Terrible company. They fine me claiming I hadn’t paid to park, thankfully I had taken a screenshot of the machine acknowledging my blue badge and no fee was required. I had parked in a blue badge bay, with my badge and registered it at the machine. They have since told me the fine was issued correctly but as it’s the first time they’ll cancel it. I have parked there since and done exactly the same (and had parked prior to the fine too following exactly the same steps and again no fine) so why was a fine issued at all? Always take photos of paying on car park machines
22 juli 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Ayesha,
Thank you for taking the time to share your experience. We’re pleased that, following your appeal, the Parking Charge was cancelled on this occasion.
We appreciate that you were frustrated to receive the Parking Charge, particularly as you had registered your Blue Badge at the time and subsequently experienced no issue when parking there again. However, ZZPS is not responsible for the operation of the car park or its payment/registration equipment, and we are therefore unable to comment on why the system may have operated differently on separate occasions.
We’re glad that the information you provided was considered and that, as a gesture of goodwill on this occasion, the Parking Charge was cancelled.
Thank you also for sharing your advice about keeping a record of parking transactions or machine confirmations. We hope your future visits are trouble-free.
Many thanks,
ZZPS Limited
So Helpful and Constructive
Reference 159531748
Having made a mistake with my husband's blue badge we contacted the team at ZZPS by email. They could not have been more helpful, explaining how we needed to re-register the blue badge and what to do thereafter. In what turned out to be a couple of emails and a telephone conversation, all staff we communicated with were kind and constructive, resolving our problem promptly.
4 augusti 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Lesley,
Thank you for your lovely feedback. We’re delighted to hear that our team were able to assist you and provide clear guidance on how to re-register the Blue Badge and resolve the matter promptly.
It’s particularly pleasing to hear that everyone you spoke with was kind and constructive. So that we can share your comments with the team (as feedback like this is a wonderful recognition of the care and support they provide), please can you update your review to include your reference number?
Thank you again.
Many thanks,
ZZPS Limited
Following a genuine mistake with my…
Following a genuine mistake with my Blue Badge and receiving a penalty notice, I appealed and was successful. I really appreciated the appeal being upheld. Many thanks Bob
31 augusti 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Bob,
Thank you for taking the time to share your experience. We’re pleased to hear that your appeal was successfully upheld and that you were happy with the outcome.
We understand that genuine mistakes can happen, and we’re glad we were able to resolve the matter for you.
Thank you again for your kind feedback — it’s very much appreciated.
Many thanks,
ZZPS Limited
Very poor signage
I have waited over 5 weeks for this to be resolved waiting over a month before i received the parking fine after the event. The fine has been cancelled however my notes have not been taken into consideration.
There are no barriers located at the exits, there is no pay machine within the disabled parking area making it difficult for people with mobility issues. A blue badge is required to be displayed at all times when parking in a disabled space however the badge needs to be removed from the vehicle in order to scan at the machine. On this occasion I either had to re-enter the hospital or walk up a steep incline away from the disabled parking area in order to scan my badge. The signage is not very clear at all with no posters whatsoever in any hospital department advising of the procedures when parking with a blue badge
26 juni 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Jacqueline,
Thank you for taking the time to reach out to us.
We would like to fully address your concerns; however, we are having trouble locating your case.
If you could update your review to include a reference, we can then look into this further for you.
Many thanks,
ZZPS Limited
This is a parking company which steals…
This is a parking company which steals from the public by making confusing signs so ordinary working people can be fined by 300%. No ethics in looking at reason why people have been fined, just you broken parking contract by entering into the car park.
I was Amazon Flex driver who only earned £34 for a 2 hour shift and delivering a package to a resident, paid £170.
I appealed and lost as the information provided that I was in and out of the car park was less than 5 minutes was not provided by your company.
Have no leniency or compassion and pick on contracts to make a pounds off working people.
24 augusti 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Hello Omar,
Thank you for sharing your feedback. We have now reviewed the account and the history of your case.
Our records show that an appeal was submitted and subsequently rejected, following which a further appeal was made to POPLA. That appeal was also unsuccessful. Following the POPLA outcome, the original £100 Parking Charge remained outstanding and payment was not received within the 28-day period provided. The account therefore progressed in accordance with the applicable recovery process.
We can appreciate that the resulting balance may have been frustrating, however, the additional fees and charges applied were not arbitrary and were applied in accordance with the applicable Single Sector Code of Practice. The potential fees and charges associated with the Parking Charge and its recovery are also detailed within the signage at the relevant site.
As ZZPS acts on behalf of its clients in relation to the recovery of Parking Charges, we are not responsible for the management or operation of the car park, including the signage. We can, however, confirm that the account history shows that the appropriate appeal and independent appeals processes were available and were exhausted before the account progressed further.
We’re sorry that you remain dissatisfied with the outcome, but we hope this provides some clarity regarding how the balance arose and the process followed in your case.
Many thanks,
ZZPS Limited
I was so scared after making a blunder…
I was so scared after making a mistake of not placing blue badge on the dash board .I completely forgot it due to my mental health problem.secondly my child has got health issues she was not ready to go for the appointment.hardly took her there. After receiving ticket I did appeal. I was not hoping it will be considered .but thanks to the company they accepted my appeal .and sent me an email. Really great .means kind hearted people working .well done. Thanks.
21 augusti 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Good afternoon
Thank you for taking the time to leave your review.
We are pleased to hear that you found our handling of your appeal to be informative. We understand that receiving correspondence regarding a Parking Charge can be concerning, and we aim to ensure that all representations are considered carefully and fairly based on the information available.
Your feedback is greatly appreciated and will be shared with the team.
Many thanks,
ZZPS Limited
I spoke to Mr John Brown regarding a…
I spoke to Mr John Brown regarding a parking fine, he could see a payment had been made albeit using the wrong reference, He was very informative in what I would need to do if this happened again. He was very understanding and closed the parking charge.
18 augusti 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Good afternoon
Thank you for taking the time to leave your review.
We are pleased to hear that you found our handling of your appeal to be informative. We understand that receiving correspondence regarding a Parking Charge can be concerning, and we aim to ensure that all representations are considered carefully and fairly based on the information available.
Your feedback is greatly appreciated and will be shared with the team.
Many thanks,
ZZPS Limited
In the interest of transparency
In the interest of transparency, here is the list of days I had to wait before I got responses to my messages: 40, 75, 39, 47, 16, 24, 9. I am still waiting on a reply to my recent email. For me, these wait times wouldn't fly in any other business context, but to each their own.
I appreciate ZZPS work on behalf of SABA, so frustrations around the fines themselves are unfair. I have had to provide proof of payment four separate times within the same conversation, as the ZZPS-side owner keeps changing.
I would say, though, that generally, they are polite, though I'm never quite sure whether I'm speaking to a real person or not.
Within this period, I was sent an email containing fine information and personal details belonging to someone who wasn't myself, including video files of them sharing their own computer screen and everything therein. Mistakes happen, but it does raise some major worries about their handling of my own data, and the level of rigour around GDPR compliance.
16 augusti 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Good afternoon
We are disappointed to receive your 1-star review, although we can appreciate your frustration with the length of time these matters have taken to work towards a resolution.
We can assure you, all email responses you have received have been from a member of our team- we are all real people.
Our system shows you have two outstanding emails awaiting response, and a member of our team will action these within the next seven days.
All correspondence will be reviewed to ensure there has been no GDPR issues.
Kind regards
ZZPS Limited
Gratitude
Thank you for understanding my situation and helped me through this process. Your support is appreciated.
13 augusti 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Good afternoon
Thank you for taking the time to leave your review.
We are pleased to hear that you found our handling of your appeal to be understanding. We understand that receiving correspondence regarding a Parking Charge can be concerning, and we aim to ensure that all representations are considered carefully and fairly based on the information available.
Your feedback is greatly appreciated and will be shared with the team.
Many thanks,
ZZPS Limited
I'm thinking of taking legal action…
I'm thinking of taking legal action against this company. I paid my parking fee via text message when I was there and made a keying error which is quite common. They have been hounding me since then asking me to go into the parking app for the complete receipt. I never used a parking app. I sent screenshots of my payment and now they are saying that I didn't pay within five minutes of being there. First I've heard. Now taking legal advice because I am just not paying for something that I don't owe and plus with them changing the story of why I need to pay just makes them sounds dodgy.
13 augusti 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Good afternoon
We are unable to review the matter in full as we cannot locate the account on our system. If you require further assistance, please email customerservices@zzps.co.uk or contact our office on 01932 918916.
We are keen to work with you to resolve this matter.
Kind regards
ZZPS Limited
Terrible
Terrible! Wouldnt answer on chat to representitive. He died and death certificate etc sent to the Principals.
12 augusti 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Good afternoon
We are sorry you experienced issues with being able to contact our team.
We are unable to review the matter in full as we cannot locate the account on our system. If you require further assistance, please email customerservices@zzps.co.uk.
Kind regards
ZZPS Limited
We parked in a disabled bay
We parked in a disabled bay in the car park at Finchley Central, displayed the blue badge, and registered the licence plate correctly. We were issued with a fine, with no explanation beyond saying you are supposed to register your licence plate, which we had done. We appealed. The appeal was allowed, together with an admonishment that we are obliged to park in a disabled space. Given that this is exactly what we did, this makes no sense at all.
10 augusti 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Good afternoon
Please be advised, our company does not issue Parking Charges, we are a notice processing company and can only review appeals with the information we have been provided with.
Your review states the charge was cancelled so we are pleased our team could resolve this matter for you and are disappointed this has resulted in you leaving a 1-star review.
If responding on here, please can you include a reference number as we have been unable to locate your account on our system.
Many thanks,
ZZPS Limited
I am so impressed by the empathetic treatment I received in handling this case. My misunderstanding led to this charge being levied, but you dealt with it compassionately, which I truly appreciate.
I am so impressed by the empathetic treatment I received in this matter
10 augusti 2026
Omdöme utan inbjudan
Svar från ZZPS Limited
Good afternoon
Thank you for taking the time to leave your review.
We are pleased to hear that you found our handling of your appeal to be efficient. We understand that receiving correspondence regarding a Parking Charge can be concerning, and we aim to ensure that all representations are considered carefully and fairly based on the information available.
Your feedback is greatly appreciated and will be shared with the team.
Many thanks,
ZZPS Limited
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