I'm a huge fan of Zone 3 as they sponsor lots of sporting events down here in the south, particularly triathlons by Challenging Events. I purchased their Advance 2 wetsuit and after 3 years it... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My lovely friends had given me £350 gift card to buy towards a decent wetsuit. However these vouchers were in £50 x 7 for some system issues l couldn't use them all in one go and my Discount code wa... Se mer
I had a sizing issue with the Agile women’s wetsuit (I have wide shoulders!). Despite being just outside the returns window and not having used it, Zone3 allowed me to return the wetsuit for a full re... Se mer
Fantastic customer service. There was an issue with a wetsuit and I was able to easily report it. It was picked up and sorted straight away with a replacement sent quickly. Thank you so much 😊
Företagsinformation
Skrivet av företaget
We create world-class products that embody our dedication to the swimming & triathlon community. Products that enhance performance, comfort and self confidence and enable you to to achieve your best and reach your goals. We share the same passion for swimming outdoors, whether your goal is to improve your health and well-being, or race at the highest levels and achieve new goals. We are inspired by that feeling of achievement and our mission is to be part of your journey and experience this together.
Kontaktuppgifter
1 Tannery House, Tannery Lane, GU23 7EF, Send, Storbritannien
- customerservice@zone3.com
- zone3.com
4,6
Utmärkt
567 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Would shop at zone3 again
Very quick delivery. The wetsuit looked great but I had to return it as size didn't match.
Return was easy and straightforward. Customer service was very helpful.
14 maj 2025
Omdöme utan inbjudan
Svar från ZONE3
Thank you very much for your kind words.
While we're sorry to hear that the wetsuit didn't fit, we're pleased our team was able to assist and that the process went smoothly for you.
If there's anything else we can help with, please don't hesitate to get back in touch.
Kind regards,
ZONE3
Awesome customer service
On a recent order, I was charged a very high fee for "duties". ($87 on a $50 product) We all know our nit wit president is causing absolute chaos for retailers. I sent a very polite email just asking if they could break it down for me. The VERY KINDLY refunded the whole amount citing that the product was already in the US when I ordered. We know these stupid tariffs may force retailers to charge higher prices gong forward - but I really really appreciated their help this time. We love Zone 3 products and hope we will be able to continue to purchase them going forward. Thank you Zone 3 for your amazing customer service!!!!
12 maj 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you for taking the time to leave such a positive review—your kind words truly mean a lot to us.
While we’re sorry to hear you encountered an issue, we’re really pleased that our customer service team was able to resolve it swiftly for you.
We're always happy to help, so please don’t hesitate to get in touch if there’s anything else you need.
Warm regards,
The ZONE3 Team
Great Customer Service
After a systems glitch delayed my order I contacted customer services. I received a prompt response, and action was taken swiftly to solve the problem. Great service, kept informed and remain a happy customer. Along with great products…..I will be a returning customer.
6 maj 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you so much for taking the time to leave a review.
We’re sorry to hear about the initial issue with your order, but we’re really pleased that our team could resolve it quickly for you. It’s great to hear you’re happy with both the service and our products—and we truly appreciate your continued support.
If you ever need anything in the future, please don’t hesitate to reach out.
Best wishes,
The ZONE3 Team
Deeply disappointed – Faulty wetsuit and no refund despite warranty
I never leave Trustpilot reviews, but I feel compelled to after my experience with Zone3.
I purchased a wetsuit in September 2024 which developed a significant tear around the neck area within just a few months, despite very careful use. The product is still well within its 12-month warranty, and the damage appears to be a common issue - several members of my outdoor swimming club have experienced the same neck fault with Zone3 suits.
Despite this, the company has refused to offer a refund, stating that their system "doesn’t allow it" after a certain period - even though the item is faulty, a replacement is unavailable, and UK consumer law clearly entitles me to a refund under these circumstances.
I've now been left chasing responses, repeating myself, and feeling incredibly frustrated. I work in e-commerce, and I find it shocking that a company would hide behind internal systems rather than honour their legal obligations or treat customers with respect.
I had hoped to resolve this amicably, but the lack of accountability and poor customer service has left me with no confidence in the brand. I won’t be buying from Zone3 again.
UPDATE: Although I’m still disappointed by having to chase to get this resolved, I’m glad that Zone3 have now agreed to issue a manual refund and the matter is finally being sorted. I appreciate the outcome, even if the process to get there was unnecessarily difficult.
28 september 2024
Omdöme utan inbjudan
Svar från ZONE3
Thank you for taking the time to share your experience — we’re genuinely sorry to hear how disappointed you’ve been, and we fully understand your frustration.
We always aim to provide high-quality products and support, so it's very concerning to hear that your wetsuit developed a fault and that you’ve not felt supported through the warranty process. While our standard system does not allow refunds after a certain timeframe, we absolutely do not use that as an excuse to avoid our responsibilities and an alternative solution was offered (Gift Card).
We’re sorry this hasn’t been a smoother process. Our team has already been in touch to offer an alternative solution and we’re waiting on your preferred payment details so we can complete this for you.
We are also passing on your feedback regarding the suit fault to our product team, as we take recurring issues like this seriously and want to ensure they’re properly addressed in future designs.
Once again, we apologise for the inconvenience and the delay, and we hope to restore some confidence in our service by resolving this as quickly as possible.
A shining light in customer service
Zone 3 are doing everything the consumer wants from an online retailer. Customer service is exceptional, fast, hassle free, no quibble returns & exchanges. They make the process really easy & risk free. Wet suits look great too.
6 maj 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you for taking the time to leave such a positive review.
We’re delighted to hear about your great experience and that you’re pleased with both our products and the service you received. If you ever need any further assistance, we’re always here to help — please don’t hesitate to get in touch.
Kind regards,
The ZONE3 Team
Very helpful support
Very fast response and very helpful support from Adam. Now I'm really looking forward to my ordered items.
2 maj 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you for your kind review.
We're delighted to hear that Adam was able to assist you so promptly. We hope you enjoy your order, and please don’t hesitate to reach out if you need any further support.
Best wishes,
The ZONE3 Team
I bought a couple of items in the past…
I bought a couple of items in the past and had a sizing issue, Adam from CS solved my issue very quickly and without hassle. I’m happy to continue ordering my triathlon gear from them as it’s really high quality and the service is great. Thanks !
2 maj 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you for taking the time to leave such a positive review — your feedback truly means a great deal to us.
We're delighted to hear about your positive experience with our customer service team and that we were able to resolve the sizing issue to your satisfaction.
If there's anything more we can assist you with, please don't hesitate to reach out.
Kind regards,
The ZONE3 Team
Svar från ZONE3
Good afternoon,
Thank you for your kind words! We're glad to hear you found our advice helpful and appreciated our responsiveness. If you ever need anything else, we're here to help!
Kind regards,
The ZONE3 Team
Bonjour,
Merci pour vos aimables paroles ! Nous sommes ravis que nos conseils vous aient été utiles et que vous ayez apprécié notre réactivité. Si vous avez besoin d'aide, nous sommes là pour vous aider !
Cordialement,
L'équipe ZONE3
Very fast and helpful answers
Very fast and helpful answers. I can really recommend the customer service.
1 maj 2025
Omdöme utan inbjudan
Svar från ZONE3
Good morning,
Thank you very much for your kind feedback! We're delighted to hear that you had such a positive experience with our customer service team. Your recommendation truly means a great deal to us. Should you need any further assistance, please don’t hesitate to reach out—we're always happy to help.
Kind regards,
The ZONE3 Team
Good advice from Adam and look forward…
Good advice from Adam and look forward to recieving my wetsuit in the post. If I hadn't asked for his advice I would have bought the wrong suit in the wrong size...
1 maj 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you for your kind message.
We're delighted to hear about your positive experience with our customer service team. Your feedback means a lot, and we’ll make sure to pass it along to them. If there’s anything else we can help you with, please don’t hesitate to reach out.
Kind regards,
The ZONE3 Team
Top klantenservice!
Was op zoek naar de nodige spullen om comfortabel in koud water te kunnen zwemmen. Raakte alleen in de war van de verschillende maattabellen op alle websites en zat hier en daar tussen maten in.
Daarom contact op genomen met Zone3 klantenservice. En Adam was super behulpzaam. Reageerde meestal binnen een of twee uur. Veel gediscusseerd over de juiste maten en wat te kiezen qua handschoenen, wanten, sokken, vest, short en omkleedjas. Uiteindelijk de order geplaatst, en spullen waren in een paar dagen keurig geleverd. Ook fijn dat ze een hub hebben op het Europeese vaste land; dat scheelt gedoe met importbelasting. Vest toch wat te groot en de changing robe wat te klein. Weer een prettig contact gehad met Adam, wat foto's gedeeld en hij heeft vervolgens voor mij de exchange geregeld.
Dan de spullen zelf. De Thermo-Tech sokken en handschoenen heb ik de dag na ontvangst getest en zijn echt super. Watertemperatuur was ongeveer 13 graden Celsius. Waar ik bij mij huidige handschoenen na 1 km koude vingers begon te krijgen (Raynaud), waren de Zone3 handschoenen na 2 km nog steeds comfortabel. Ook de schoenen waren prima. Beiden nauw gesloten maar comfortabel en heel veel grip. Ze gaan wat lastiger aan en uit dan sommige andere merken, maar deze zijn daarintegen dus echt warm. Had ook de Thermo-Tech wanten gekocht, en die zijn echt absurd. Mijn handen bleven gewoon droog! Behalve dan van het zweten, dus die bewaar ik even voor als het echt heel koud is.
De broek was precies de juiste maat, maar moet ik nog in het water proberen. De temperaturen gaan langzaam wel die kant op. Kan dan meteen met het vest als ik de vervanging binnen heb.
Lang verhaal kort. Super tevreden met de klantenservice! En de maattabellen op de Zone3 website kloppen. Maar mocht je toch twijfelen, gewoon even mailen.
30 april 2025
Omdöme utan inbjudan
Svar från ZONE3
Goedemorgen,
Hartelijk dank voor uw vriendelijke woorden. We zijn blij te horen dat u tevreden bent met zowel de producten als de service. Uw feedback betekent echt veel voor ons.
We zijn er trots op dat we een uitzonderlijke klantervaring bieden en we zullen uw opmerkingen zeker met Adam delen. Ze zullen zijn dag zeker goed maken!
Mocht u nog ergens anders mee kunnen helpen, neem dan gerust contact met ons op. We staan altijd voor u klaar.
Met vriendelijke groet,
Het ZONE3-team
Good morning,
Thank you so much for your kind words — we’re delighted to hear that you’re happy with both the products and the service you received. Your feedback truly means a lot to us.
We take great pride in delivering an exceptional customer experience, and we’ll be sure to share your comments with Adam — they’ll definitely make his day!
If there’s anything else we can help with, please don’t hesitate to reach out. We’re always here to support you.
Kind regards,
The ZONE3 Team
Efficient customer service
Although I had a problem with the product -I had a really horrible allergic reaction, I cannot fault the customer service and the desire to understand and resolve the matter as efficiently and pleasantly as possible. It hasn't put me off using or recommending Zone 3
23 april 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you for taking the time to leave a review. We’re truly sorry to hear that you experienced an allergic reaction when using our products. However, we're glad to know that your interaction with our customer service team was a positive one.
Please be assured that we take your feedback seriously, and we’re committed to addressing any concerns you may have. If there’s anything more we can do to support you, please don’t hesitate to reach out — we're here to help.
Kind regards,
The ZONE3 Team
Adam was absolutely amazing really…
Adam was absolutely amazing really helped me and very knowledgeable, and gave me so much time. Perfect customer service and I’m very grateful.
28 mars 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you for taking the time to leave such a positive review.
We’re thrilled to hear about your positive interaction with the team. Your kind words really mean a lot to us and we’ll be sure to pass this feedback on to Adam.
Please don’t hesitate to get back in touch if we can be of any further assistance.
Kind regards,
The ZONE3 Team
Great support and quick response.
Great support and quick response.
22 april 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you for your positive review, it really does mean a lot.
We’re always here to help, so please don’t hesitate to get in touch if you require any further assistance.
Warm regards,
The ZONE3 Team
Great products and Excellent customer…
Great products and Excellent customer service! I forgot to include an item when I ordered and checked out online. Sent them an email to hold my shipment, and Sam helped me out immediately. I ordered the item and they covered the shipping costs.
14 april 2025
Omdöme utan inbjudan
Svar från ZONE3
Good morning,
Thank you for your positive review.
We’re thrilled to hear that Sam was able to assist you with amending your order—he’s a valued member of the team, and we’ll be sure to pass your feedback on to him.
If you need any further assistance, please don’t hesitate to get in touch. We’re always happy to help.
Kind regards,
The ZONE3 Team
Just great customer care and responsiveness
Over the past couple of days I have been in contact with Zone3, the first time asking for help and guidance about a wetsuit, and the second time regarding clarification about my subsequent order ( I had mis-typed my own email address!)
Both times the response from Kelsie was rapid, friendly, polite, very helpful and spot on in terms of what I was seeking.
Kelsie ensured my first experiences of dealing with Zone3 has been easy, straightforward and just plain nice!! Thank you.
15 april 2025
Omdöme utan inbjudan
Svar från ZONE3
Good morning,
Thank you for your positive review.
We’re really pleased to hear that Kelsie was able to assist you so promptly with your enquiries—we’ll be sure to pass your kind feedback along to her.
If you need anything else, please don’t hesitate to get in touch. We’re always here to help.
Kind regards,
ZONE3
Great range of Wetsuits for all sizes.
Very pleased with the Advanced ladies wetsuit. They come in various sizes but if buying from a Stockist (such as Cotswolds Outdoor) check the sizing on the Z3 website - these are the correct ones. Customer services post sale is also excellent and they are take things seriously. Well done.
15 april 2025
Omdöme utan inbjudan
Svar från ZONE3
Good morning,
Thank you for your kind words and positive review.
If you require any further assistance, please don’t hesitate to get back in touch – we’re here to help!
Kind regards,
The ZONE3 Team
Really helpful service and support
Really helpful service and support. I am a spinal injured swimmer with a mishapened body. Excellent ideas and inputs on the best size and the best wetsuit for my unique needs. Thank you
10 april 2025
Omdöme utan inbjudan
Svar från ZONE3
Good morning,
Thank you so much for your kind review. We're really pleased to hear that you had a positive experience with our Customer Services Team—feedback like this truly means a lot to us.
If there's ever anything else we can help with, please don't hesitate to get in touch. We're always here to support you.
Kind regards,
The ZONE3 Team
ZONE3 Neoprene Neopren gerissen
Hallo, habe eine ZONE3 Neoprene Buoyancy Auftriebshose bei Tradeinn im letzten Jahr gekauft. Passform gut.
Jetzt nach der Winterpause festgestellt, das die Neoprenbeschichtung an mehreren Stellen im Bereich der Nähte eingerissen ist. Eine Reklamatioen bei Tradeinn wurde nach Rücksprache mit dem Hersteller abgelehnt und mir ein Reparatur mit Neoprenkleber angeraten.
Ich habe einen 20 Jahre alten Surfanzug und auch einen 4 Jahre alten Shorty, die ich genauso handhabe, beide sind immer noch einwandfrei ohne Schäden. ich würde mir die Schwimmhose nicht wieder kaufen.
Hier die Nachricht von Tradeinn: da dies Material extrem reissanfällig ist, muss es mit äusserster Sorgfalt gehandhabt werden, weshalb auch KEINE GEWÄHRLEISTUNG oder GARANTIE bei ÜBERDEHNUNG UND EINREISSEN besteht. (Sie können die Anweisungen zur korrekten Handhabung des von Ihnen gekauften Artikels auf der Produktwebsite nachlesen, indem Sie dort auf `Handbuch´ klicken.) Wir können Ihrem Antrag zur Rücksendung daher nicht stattgeben sondern Ihnen nur empfehlen, den Schaden mit Neoprenkleber (`neoprene glue´) zu reparieren, womit hervorragende Ergebnisse erzielt werden. Vielen Dank für Ihr Verständnis.
Aktuallisierung:
heute, 28.04.2025, habe ich direkt von Zone3 eine neue Badehose kostenlos zugesandt bekommen. Top Service! Danke.
Diesen Service hätte ich allerdings auch von Tradeinn erwartet. jetzt kann das Training wieder weitergehen!!
8 april 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you for taking the time to share your feedback. We're sorry to hear about the issues you've encountered with your buoyancy shorts purchased through TradeInn.
We’d like to look into this further and would appreciate it if you could reach out to our customer service team at customerservice@zone3.com, including photos of the damage as well as any correspondence you've had with TradeInn. This will help us better understand the situation and advise on the next steps.
We apologise for any inconvenience this may have caused and appreciate your understanding.
Kind regards,
The ZONE3 Team
Guten Tag,
Vielen Dank für Ihr Feedback. Wir bedauern die Probleme mit Ihren über TradeInn gekauften Tariershorts.
Wir würden uns freuen, wenn Sie sich unter customerservice@zone3.com an unseren Kundenservice wenden und uns Fotos des Schadens sowie Ihre gesamte Korrespondenz mit TradeInn zusenden würden. So können wir die Situation besser verstehen und Sie über die nächsten Schritte beraten.
Wir entschuldigen uns für die entstandenen Unannehmlichkeiten und danken für Ihr Verständnis.
Mit freundlichen Grüßen,
Ihr ZONE3-Team
Update:
Thank you for reaching out to our Customer Services Team and providing photos of the damage.
We believe this matter is now under control and resolved but if we can be of any further assistance, please don't hesitate to get back in touch.
Kind regards,
ZONE3
Vielen Dank, dass Sie sich an unseren Kundenservice gewandt und Fotos des Schadens bereitgestellt haben.
Wir gehen davon aus, dass die Angelegenheit nun geklärt ist. Sollten wir Ihnen dennoch weiterhelfen können, melden Sie sich bitte bei uns.
Mit freundlichen Grüßen
ZONE3
Amazing customer service 👍
I bought a wetsuite and a hoodie but unfortunately I didn't quite get the wetsuite size right! I was unable to do an exchange in the returns portal for reasons that became clear after I emailed the hello Zone3 customer service and the help and assistance I received from Adam was unbeleiveably good. He was extremely helpful, and efficient, he explained everything and ensured I was able to get the larger size wetusit, I needed. Great communication and he was so helpful even being able to see when I had taken my item to the post office to be returned. I am very grateful to Adam, top employee, give him a pay rise Zone3.
Aside of my sizing issues, the original delivery was delivered within 48 hours and good packaging. Very happy with the ease of ordering, returns and advice given.
Thank you all.
11 april 2025
Omdöme utan inbjudan
Svar från ZONE3
Hi David,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our Customer Services Team — we'll be sure to pass your lovely feedback on to Adam.
We hope everything goes smoothly with your size exchange, but if you need anything else or have any questions, please don't hesitate to reach out. We're always happy to help.
Kind regards,
The ZONE3 Team
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