Incredibly quick service - couldn’t have been more impressed with the turn around and clothes smell amazingly fresh. My one criticism is the delivery driver arrived early, before the delivery sl... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I used to use Zipjet for a while before it got acquired by laundrapp. They increased their prices, then their delivery fee, then removed it but included a minimum spend. The delivery was missed tw... Se mer
DONT INSERT YOUR CREDIT CARD DETAILS. I used this app back in 2019 may and I left uk more than half a year ago. Today I got deducted 500£ from my credit card from their store. Initially I was very hap... Se mer
Been using Zipjet for years and move to Laundryapp has made it even better. Great to get those difficult to do items cleaned.
Företagsinformation
Informationen kommer från olika externa källor
We provide FREE pickup and delivery. All you need to do is schedule convenient pickup and delivery times on our app and we’ll take care of the rest! Your clothes will be washed and/or dry cleaned at our top-notch facilities before being returned to you within 24 hours.
Kontaktuppgifter
Unit 2 - York House, Avonmore Place, W14 8RW, London, Storbritannien
- +44 203 6087405
- info@zipjet.co.uk
- zipjet.co.uk
3,5
Medel
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic company
Fantastic company. Very good customer service, I had a last minute change and had to collect my order from their depot. They accommodated my request and were very helpful. Used on a couple of occasions and the driver is always friendly and arrives within the time scheduled. Thank you!!
23 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Dear Charlotte,
Thank you for this amazing review.
We are always happy to accommodate our customers and are glad this really helped you out!
Best,
Sophie From the Zipjet Team
Svar från Zipjet
Dear Uros,
Wow, thank you for this great 5 star review!
We hope we will continue to impress you!
Best,
Sophie From the Zipjet Team
Simple & stress free
23 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Dear Emily,
Thank you for this review!
We are so happy to hear this was a stress free process for you!
Best.
Sophie From the Zipjet Team
Great service
23 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Dear David,
Thank you for the five stars!
We hope we continue to impress you.
Best,
Sophie From the Zipjet Team
The only improvement to the folded…
The only improvement to the folded shirts would be as some competitors do putting something around the shirt neck to preserve the shape of the next. Other than that the service was very good and I also apprecciated a lot the feedback about the fact that in one shirt a button was missing.
22 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Dear Andrea,
Thank you for your insightful feedback!
We appreciate your suggestion, and I will be sure to pass this onto our facility team.
We hope you will continue to enjoy using the services.
Best,
Sophie From the Zipjet Team
Im glad to have used this service
Im glad to have used this service. Great results and great prices
22 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Dear Tanita,
Thank you for your lovely feedback and for the amazing 5 stars!
We hope we can continue to impress you.
Best,
Sophie From the Zipjet Team
Great service and on time.
22 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Dear Oana,
Thank you so much for this 5 star review!
We hope you will continue to enjoy using the services.
Best,
Sophie From the Zipjet Team
Lost clothes
Made an order once, they lost my clothes, delivered them with 3 days delay and only gave a small discount as a compensation.
Thank you ZipJet for your reply, but for complete transparency I received an email saying the driver could not reach me on delivery day while I was patiently waiting at home and did not receive any call. I contacted ZipJet and another delivery slot was booked where the driver did not show up again. Then I contacted ZipJet again who told me the clothes were lost for the moment « we are still trying to track the items », they would tell me more when they would have find them. Finally I received the clothes 3 days later.
I received a discount of 20£ on an order of 46£ + VAT, not 29£...
22 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Dear Marine,
Thank you for your feedback.
I am sorry to hear of your experience. I have had a look into this, and can see that we did not lose your items, but they were not sent to our hub on time ready for the driver to collect, which did cause a delay. We are so sorry for this.I am also extremely disappointed to hear this was not communicated effectively, and apologise for that.
I can also see that we did discount the order by £29.99 including the service fee.
We appreciate the three stars, and hope that we can try to impress you next time!
Best,
Sophie From the Zipjet Team
The driver couldn't find my house
The driver couldn't find my house so nobody came to pick up my laudry.
Also the customer service said they were going to reschedule the pick up but I haven't heard back from them.
I was highly disappointed.
21 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Dear Giulia,
I am sorry to hear of your experience.
I have had a look into this and can see from the notes on the order that some road closures were making this difficult for our driver to get to you. We contacted you and asked when an alternative suitable to to reschedule would be, but unfortunately received no response.
Our system then cancelled the collection by the end of the day as it had not been rescheduled.
You are more than welcome to go ahead and place a new order if you so choose, and we will ensure we get to you this time!
Best,
Sophie From the Zipjet Team
Was not picked up and instead…
Was not picked up and instead rescheduled at least twice. Was then delivered late and it all delivered at once. We also received the wrong persons laundry. Just about everything that could go wrong did. The laundry was however, clean and folded nicely when it was returned
20 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Dear Allison,
I have had a look into your order and can see this was really not a good experience!
We are so sorry for this, and can assure you this does not happen often!
We would love another chance to impress you in the future.
Best,
Sophie From the Zipjet Team
Logistics wise just great BUT...
Logistics wise just Great, ‘ all noted with thanks’. customer service lady was really helpful. the note has taken into account, the driver arrived earlier as we asked.
however, the quality itself....poor;(
as a result:
2 shirts burnt!!! extremely overironed. burnished collars and some other bits.
2 shirt lost the authentic colour. not as intense and vibrant colour as it used to be, this is literally 2nd laundry, the shirts are brand new. used to have a black stripes shirt which now turned it to dark grey stripes shirt.
as well as, might be usefull to add some starch otherwise, it does not look like something that just came out from the laundry
20 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Dear Dilnoza,
Thank you for your feedback.
I am very sorry to hear how some of your items have been returned!
Please can you send us some photos directly to support@zipjet.co.uk and we will look into this for you.
Best,
Sophie From the Zipjet Team
Easy to book and a great response to a…
Easy to book and a great response to a late cancellation when I was unwell - much appreciated.
19 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Dear Karina,
Thank you for the five star review and positive feedback regarding the booking and cancellation processes.
We hope you are feeling better, and will be happy to help with your laundry needs next time you need some assistance!
Best,
Sophie From the Zipjet Team
I love how easy Zipjet make dry…
I love how easy Zipjet make dry cleaning for me. Thank you for a great service, every time!
18 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Dear Sebastian,
Thank you for this great review!
We will always be happy to help!
Best,
Sophie From the Zipjet Team
God service
God service, great guy who collected and delivered. Bit expensive
17 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Hello Charlotte,
Thank you so much for the 4 stars!
We are really glad that you are satisfied with the service. Our prices are very competitive in the market, and we always make sure that our bundled rates and special discounts are on hand to help our customers save money.
We are looking forward to serving you again in the future!
Kind regards,
Sam from the Zipjet Team
Great service and good value for money.
17 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Hello Oliver,
Thank you so much for your amazing feedback!
Your satisfaction is our goal. You have certainly made our day.
Kind regards,
Sam from the Zipjet Team
Really good.
17 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Hello Alex,
Thank you so much for the 5 stars!
Your satisfaction means a lot to us, and we are looking forward to serving you again in the future.
Kind regards,
Sam from the Zipjet Team
Svar från Zipjet
Hello Dominique,
Thank you so much for your amazing feedback!
It is our pleasure to serve you and we are looking forward to serving you again in the near future.
Kind regards,
Sam from the Zipjet Team
No complaints at all ... first experience was faultless :)
15 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Hello Jake,
Thank you so much for your amazing feedback!
It is our pleasure to take care of your laundry needs, and we are looking forward to serving you again in the future!
Kind regards,
Sam
5 Stars ⭐️
Efficient, easy and expertly cleaned, I won’t be using any service other than Zipjet for all future dry cleaning!
15 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Dear Kate,
Thank you for this wonderful review!
We we make sure we continue to provide the service you need!
Best,
Sophie From the Zipjet Team
Svar från Zipjet
Dear William,
Thank you for this five star review!
Best,
Sophie From the Zipjet Team
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