Zipjet Omdömen 

1 365
•
TrustScore 3.5 av 5

3,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

Incredibly quick service - couldn’t have been more impressed with the turn around and clothes smell amazingly fresh. My one criticism is the delivery driver arrived early, before the delivery sl... Se mer

Betygsatt 3 av 5 stjärnor

I used to use Zipjet for a while before it got acquired by laundrapp. They increased their prices, then their delivery fee, then removed it but included a minimum spend. The delivery was missed tw... Se mer

Betygsatt 1 av 5 stjärnor

DONT INSERT YOUR CREDIT CARD DETAILS. I used this app back in 2019 may and I left uk more than half a year ago. Today I got deducted 500£ from my credit card from their store. Initially I was very hap... Se mer

Betygsatt 5 av 5 stjärnor

Been using Zipjet for years and move to Laundryapp has made it even better. Great to get those difficult to do items cleaned.

Företagsinformation

  1. Kemtvätt

Informationen kommer från olika externa källor

We provide FREE pickup and delivery. All you need to do is schedule convenient pickup and delivery times on our app and we’ll take care of the rest! Your clothes will be washed and/or dry cleaned at our top-notch facilities before being returned to you within 24 hours.


Kontaktuppgifter

3,5

Medel

TrustScore 3.5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,5

Alla omdömen

(1 365)

0 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

Incredibly quick service though left with neighbour

Incredibly quick service - couldn’t have been more impressed with the turn around and clothes smell amazingly fresh.

My one criticism is the delivery driver arrived early, before the delivery slot and left with the neighbour without confirming if this was okay or not, rather than waiting for the delivery slot.

Will 100% use again - hopefully they will be able to iron general laundry soon

15 mars 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Poor Quality Dry Cleaning - Do not use their services

Recent order saw dry cleaning returned smelling like it had been hanging in a restaurant for days, so not ideal when you are expecting clean clothes and bed linen. There has been a complete deterioration in service since this company has changed hands. They used to be super reliable and competitively priced but now drivers turn up late if at all (a previous order was problematic) and the customer service experience is hit and miss.
Thankfully on this occasion a full refund was provided but sadly I won’t be using their services again.

7 mars 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

DONT USE THIS APP

DONT INSERT YOUR CREDIT CARD DETAILS. I used this app back in 2019 may and I left uk more than half a year ago. Today I got deducted 500£ from my credit card from their store. Initially I was very happy about the experience but this is a scam. I am going to file a case for unlawful money deduction. This is not a laundry service. It’s MONEY LAUNDERING SERVICE.

2 mars 2020
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Worse since the buy-out

I used to use Zipjet for a while before it got acquired by laundrapp. They increased their prices, then their delivery fee, then removed it but included a minimum spend.
The delivery was missed twice, and last time it was late without notice, from a guy not even muttering a “hello”.
I’m on the verge to stop using the service altogether. I can’t trust a service with such random deliveries and price model.
The minimum spend is way too high, I need to send 15 shirts for each cleaning!

5 februari 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

£1200 worth of clothing ruined as this…

£1200 worth of clothing ruined as this incompetent company machine washed 8 items of dry clean only clothing. I had to threaten legal action in order to be compensated for my loss and after 6 months and countless emails, I received just a fraction of the value of the items destroyed. Many of the items I had only worn once or twice. They also delivered me a bag of someone else’s sheets and towels instead of my own clothes. They arrived early when I was at work, they arrived late. The customer service team told me on 4 separate occasions I would be compensated and funds were not remitted. Something is going seriously wrong with the leadership in this organisation. Support your local dry cleaner and save yourself a headache.

28 januari 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Deplorable

Deplorable - ils ont perdu un sac de linge au kilos et plus d’un mois après nous n’avons toujours pas de nouvelles. En revanche surprise ils ont déjà débité mon compte de l’intégralité de la sommes .... a éviter

21 januari 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Prompt and efficient service

25 december 2019
Omdöme utan inbjudan
Logotyp för Zipjet

Svar från Zipjet

Dear Shama,

Thank you for the five stars!
We are super happy to hear that you have enjoyed using our service.

Best,

Sophie From the Zipjet (now known as Laundrapp) team

Betygsatt 1 av 5 stjärnor

SCANDALEUX

Un scandale cette application ! Ils m'ont perdu 2 jeans d'une valeur assez importante et me proposent 15 euros de réduction sur la prochaine commande en dédommagement lol. Je déconseille fortement d'utiliser ce service de pressing. Ils sont d'une incompétence rare et ne sont pas du tout fiables.

17 december 2019
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Easy to use app

Easy to use app, reliable service and you can track your order with regular updates as well... awesomeness...

8 december 2019
Omdöme utan inbjudan
Logotyp för Zipjet

Svar från Zipjet

Dear Duane,

Thank you for your amazing feedback!

Best,

Sophie from the Zipjet (now known as Laundrapp) team

Betygsatt 4 av 5 stjärnor

Top Notch

Great app for those of us without any Dry Cleaners nearby

4 december 2019
Omdöme utan inbjudan
Logotyp för Zipjet

Svar från Zipjet

Dear Edmund,

We are super happy to be able to help out our customers who do not have a local Dry Cleaners, and are glad to hear you have been able to make use of our service!

Best,

Sophie From the Zipjet (now known as Laundrapp) team

Betygsatt 1 av 5 stjärnor

Absolute Joke-Avoid

Absolute Joke! Do not Use, Awful service. So firstly they arrived 3 hours late for collection. I was understanding due to a major incident that took place in the City last Friday. But then i've booked the 9-5 Special offer which was 2 Piece (Trouser and a Blazer) and 5 shirts for £20. I was then charged £27.50 because the Trouser and Blazer wasn't a matching pair! This wasn't made very clear at the time of booking but then later found out in the FA questions that it had to be a matching pair. This to me sounds an excuse to whack on an extra charge on the order. And then my order was suppose to arrive yesterday, but i had a message saying the attempted delivery failed when i was in all day. I'm still waiting for someone to email me or call me as to what has gone wrong and when i will get my clothes back!

3 december 2019
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Terribly messy and completely sloppy

Terribly messy and completely sloppy, they charge more than their listed price and make you waste hours of your time in complaints. Items are not cleaned at all. Poor service. Never again!!! I would not recommend this company to anybody.

21 november 2019
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Very good service

Very good service! They pick up and drop off your cloths. Staff is very professional.
The only thing that could be better is to be on-time as sometimes they have delays (minor delays).

21 november 2019
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

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