Incredibly quick service - couldn’t have been more impressed with the turn around and clothes smell amazingly fresh. My one criticism is the delivery driver arrived early, before the delivery sl... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I used to use Zipjet for a while before it got acquired by laundrapp. They increased their prices, then their delivery fee, then removed it but included a minimum spend. The delivery was missed tw... Se mer
DONT INSERT YOUR CREDIT CARD DETAILS. I used this app back in 2019 may and I left uk more than half a year ago. Today I got deducted 500£ from my credit card from their store. Initially I was very hap... Se mer
Been using Zipjet for years and move to Laundryapp has made it even better. Great to get those difficult to do items cleaned.
Företagsinformation
Informationen kommer från olika externa källor
We provide FREE pickup and delivery. All you need to do is schedule convenient pickup and delivery times on our app and we’ll take care of the rest! Your clothes will be washed and/or dry cleaned at our top-notch facilities before being returned to you within 24 hours.
Kontaktuppgifter
Unit 2 - York House, Avonmore Place, W14 8RW, London, Storbritannien
- +44 203 6087405
- info@zipjet.co.uk
- zipjet.co.uk
3,5
Medel
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Discount was not applied
Discount was not applied, nobody knows why, they are "really sorry".
3 december 2018
Omdöme utan inbjudan
Svar från Zipjet
Hello Kasia,
Thank you for your feedback.
I'm sorry to see that you weren't happy with your Zipjet experience. Our record does show that no voucher code was added to the account during the order process so the credits were not applied. It is a possibility that the voucher code might have been placed in a different space in the app.
Nevertheless, we completely understand that you have intended to use the voucher code, so we are more than happy to provide you with a similar discount which we can manually add to the order if you so choose.
We want to let you know that our dedicated customer care team will be more than happy to help, should you need any assistance.
Kind regards,
Sam from the ZIpjet Team
Order number- GB-E-40366
Order number- GB-E-40366
Recommended. Customer services are excellent at answering your issues. I will use them again.
3 december 2018
Omdöme utan inbjudan
Svar från Zipjet
Hello Simon,
Thank you so much for your amazing feedback!
We are happy to be of service and we are hoping to serve you again in the future.
Kind regards,
Sam from the Zipjet Team
Absolutely terrible the driver never came
Absolutely terrible the driver never came
I will not use the service again
30 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Hello Tomasso,
Thank you for your feedback.
I'm sorry to see that you weren't happy with your Zipjet experience. What happened was indeed unacceptable and we are sorry that this has happened.
We want to let you know that this is not a common occurrence with our service so we will surely investigate what exactly happened so that we can prevent this in the future.
Again, I am sorry for the inconvenience, and we are hoping that you can give us a chance.
Kind regards,
Sam from the Zipjet Team
Bad quality of work
Bad quality of work, completely disorganised delivery and collection.. would not recommend this firm although the customer service people were very helpful.
30 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Hello Caroline,
Thank you for your feedback!
I'm sorry to see that you weren't happy with your Zipjet experience. Our goal is to make life more convenient for our customers and we will make sure that improvements are made.
issues might indeed arise sometimes, but we always make sure that any cases are handled as soon as possible and to your satisfaction.
Thank you so much for the feedback as this allows us to grow in the right direction.
Kind regards,
Sam from the Zipjet Team
Seamless transaction
Seamless transaction. Picked up and delivered exactly on time. No issues at all
29 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Hello Pete,
Thank you so much for your amazing feedback!
We are certainly looking forward to serving you again in the future.
Kind regards,
Sam from the Zipjet Team
Really bad experience
Really bad experience, the support team is useless when there is an issue. Also they might loose your shirts and refuse to fully refund you. Check terms and conditions before taking the risk.
28 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Dear Amine,
I am sorry to hear that you feel this way regarding the service.
Upon investigating this case, it has come to our attention that you have 28 accounts under this name, all with introductory and promotional voucher codes. We also found many other accounts linked via the same address.
Due to this, I was unable to find the case you mention.
Best,
Sophie From the Zipjet Team
Did the job
I would use the service again due to the great cost and the huge convenience of pick-up and drop-off.
My coat wasn't up to a huge standard of cleaning, but for £6 (discount for first time user) and a fast easy reliable service I couldn't complain.
It did the job.
Thanks ZipJet
27 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Dear Floella,
Thank you for your feedback, we truly appreciate it!
We hope we can show you an even better clean next time!
best,
Sophie From the Zipjet Team
Fast and easy to use!
27 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Dear George,
Thank you for the five stars and your great feedback!
Best,
Sophie From the Zipjet Team
The service was fine......but I was…
The service was fine......but I was charged 22£ + service charge but the slip attached to the clothes said total charges 10£
The response now is that is the pure cleaning fees......14 £ as VAT and service charge over 10£ cleaning fees that is way too high.....good to know so that I would go elsewhere for drycleaning
26 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Dear Guarav,
Thank you for your feedback.
I am sorry to hear that the cleaning price was left on your order. This price does not include VAT and does not take into account the collection and delivery, and convenience of the service.
Please let me know if you have any further questions.
Best,
Sophie From the Zipjet Team
Amazing service from start to finish
Amazing service from start to finish. Excellent email and text communication. Arrived and delivered on time. Product returned beautifully clean. Highly recommended!
26 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Dear Marissa,
Wow, thank you for this feedback!
We appreciate your kind words and hope we can continue to impress you!
Best,
Sophie From the Zipjet Team
Excellent service
26 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Hello Miriam,
Thank you so much for your amazing feedback!
It was our pleasure to serve you and you have surely made our day.
Kind regards,
Sam from the Zipjet Team
Quick and easy
26 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Dear Ivan,
Thank you for the feedback!
This is great to hear.
Best,
Sophie From the Zipjet Team
Pick up never happened....
Received an email with "Your driver was unable to reach you" while I was at my place and with my phone in hand...So I had to book again and there was a delay this time for the pick up.
25 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Hello Rafael,
I'm sorry to see that you weren't happy with your Zipjet experience. We want to let you know that this is not a common occurrence, and we will make sure that this is investigated.
Again, we are sorry for the inconvenience.
Kind regards,
Sam from the Zipjet Team
unacceptable experience and order cancelled
unacceptable experience and order cancelled with no reason
25 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Hello Alberto,
Thank you for your feedback.
I'm sorry to see that you weren't happy with your Zipjet experience. It is a possibility that the order was cancelled due to a technical issue on our end. We are so sorry about this and you have our word that this will not happen again.
Furthermore, our record shows that you still have a £15 credit on your account, so please feel free to place a new order either through the app, or the website.
Kind regards,
Sam from the Zipjet Team
Great service
Short convenient windows for pick up and drop off. Able to order at short notice. Removed any hassle.
Order: GB-B-61404
24 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Hello Kitty,
Thank you so much for your awesome feedback!
We are more than happy to take care of your laundry needs. Our goal is to make your life convenient and hassle-free.
Kind regards,
Sam from the Zipjet Team
The pick up was good however the driver…
The pick up was good however the driver didn’t arrive with a bag to put the items in and it was raining outside so he had to go and come back again.
On the delivery of the items I was handed what appeared to be my two items however when I closed the door and checked there was only 1. When I called they said they’d look into it and I didn’t hear back but after 10 mins the door bell rang he had forgotten to tie the two items together.
24 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Hello Rachel,
Thank you for your feedback.
I'm sorry to see that you weren't happy with your Zipjet experience. This is certainly unacceptable and you have our word that our driver will be given feedback.
We want to let you know that this is not a common occurrence and we will always take action as soon as the issue is reported.
Kind regards,
Sam from the Zipjet Team
Excellent service with on time delivery…
Excellent service with on time delivery at a good price. Definitely using again.
24 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Hello Craig,
Thank you so much for the 5 stars!
Your satisfaction is our goal and it was a pleasure serving you.
Kind regards,
Sam from the Zipjet Team
Recommended
First time using a laundry service in London and it went very smoothly. The service sent someone to pick up my laundry but I missed the scheduled time so got the date rearranged for the next day instead. Fast communication and the laundry I got back was packaged up nicely as well. Will definitely use this service again!
24 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Hello Dena,
Thank you so much for your amazing feedback!
We are glad that you are satisfied with our service. We are more than happy to take care of your laundry needs.
You have certainly made our day!
Kind regards,
Sam from the Zipjet Team
Great pickup and friendly service!
24 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Hello Miguel,
Thank you so much for your 5 Stars!
We are committed to providing you with the best service that we can muster. We looking forward to serving you again in the future.
Kind regards,
Sam from the Zipjet Team
Really loved the service
Really loved the service, will definitely use again!
23 november 2018
Omdöme utan inbjudan
Svar från Zipjet
Hello Lana,
Thank you so much for your feedback!
I am so glad that you are satisfied with the service. You have surely made our day.
We are looking forward to serving you again in the future!
Kind regards,
Sam from the Zipjet Team
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