zincsports Omdömen 

Unsafe product and terrible experience

I rarely leave reviews, but this has been such a frustrating experience that I feel I have to warn others.

Firstly, the delivery was a nightmare(Not Zinc's fault) — Yodel couldn’t locate my office (despite it being the biggest building in the area), and it took two weeks of failed deliveries before I had to redirect the order to my home.

When the scooter finally arrived, the first one had electric light issues and scooter had to be replaced. Second scooter: the bracket holding the steering wheel came loose and fell off — another replacement sent. Now, the latest problem: my son turned the handlebars, but the scooter didn’t turn. The height adjustment part completely disintegrated, making the scooter unsafe and unusable.

I’m now waiting for customer support for the fourth time, and have requested a full refund. There seems to be something fundamentally wrong with this product — the Zinc Brillz Light Up Big Wheeled Folding Scooter is simply not safe.

I bought a scooter about 2 years ago and the front bolt came off. This was totally normal wear and tear. I contacted support and they sent me out the missing parts completely free of charge with fast postage.

Scooter itself is a great scooter and the team support is even better.

Brilliant customer service from start to finish of enquiry. No complaints whatsoever. Thank you! Stella

Great customer service from Zinc Scooters! They went above and beyond to help me get a part for my daughter's scooter, which she absolutely loves. The team was knowledgeable, friendly, and efficient in getting the part sorted for us. My daughter is thrilled to have her scooter back in action, and we appreciate the excellent service we received from Zinc Scooters. Highly recommend! 🎉👍

I bought a Zinc scooter for my son about 6 months ago, and the back wheel cracked over time. I decided to contact customer service, and they replied within an hour, offering to send me a new wheel free of charge. It arrived the very next day! In my opinion, that’s excellent customer service. Thank you, guys!

Worst site to buy. Worst delivery and worst customer service

Had my son’s 3 wheel scooter for years - heavy use. One of the bolts came out from the bottom rendering the scooter useless as the front right wheel couldn’t stay upright. I tried various other bolts and screws but none fit, so I dropped a note to customer services just to ask what the spec of the bolt was so I could find another one somewhere. Within twenty mins I had an email asking for my address saying they’d send me a new bolt free of charge. No questions asked. I’ve now got a tracking number for a new part and raised the query less than an hour ago. Best customer service I’ve probably ever had!

I caused myself some issues with my scooter which were dealt with rapidly and professionally. Cheers guys

I ordered 2 new inner tubes when they came put them in the wheel and they went flat straight away sent them back on the 27th August 2025 and still no refund AVOID AT ALL COSTS.Been in touch saying that there were holes in the innertubes and because I said it was the valves I'm not getting refunded for the faulty goods they sent me.

The zinc sticker fell off my 4 year old daughters scooter and she noticed straight away and was quite sad about it! I contacted customer services and they responded straight away and posted out a replacement swiftly. Thank you!

Avoid this company like the plague. They don't comply with consumer credit rights. Wish I could have tried before I bought. They want everything back in it's original packaging if not they said they would send it back. No empathy and passive aggressive in their responses

I had such a positive experience with the customer service team. They were friendly, patient, and very understanding. My son somehow managed to lose a part, and they kindly sent me a replacement free of charge, which I really didn’t expect. Everything was handled quickly and professionally, and it made the whole experience stress-free. Excellent service that I would definitely recommend!

I have previously purchased from zinc in past with great experiencem Quick delivery. Excellent customer support received after original item arrived damaged. Would definitely buy again in future!

Got in touch as soon as I fell on scooter and the accelerater broke and fault got in touch and even though warranty doesn’t cover accidental damage they are happy to send replacement throttle brilliant really helpfill

I am very confused about all these bad reviews/scores but I can confirm I bought my son a Zinc scooter through Argos in February and it’s been brilliant, quality is great, service in terms of buying was great. The product seems to be very high standard. The brake pedal did break off but I suspect this was more combined issue with excessive use as it’s used daily and has been since February. Anyway, emailed warranty team about it and seen there was no stock of new break pedals so was between rock and hard place but given how new etc they offered a replacement/refund within 24 hours of my email and was no issue completing this. Cannot fault anything really, great product too (is the normal Zinc scooter for kids unsure exact name)

Bought a hover board for our granddaughter last Christmas it worked for a day or so then wouldn’t charge Zinc customer service is the worst i have ever come across just excuse after excuse to why it’s happened and asking for me to film it and send them proof of purchase (i bought it on their website) very disappointed don’t trust them

Great customer service!

⭐☆☆☆☆ Utterly Disappointed – Avoid if You Value Your Sanity
Ordered a children’s scooter and specifically requested it to be delivered to an INPOST locker for self-collection. A few days later I received an email confirming it was ready for pickup. Great—except the locker was empty.
After wasting my time and energy checking multiple times, I contacted YODEL for an explanation. Four days later, they casually informed me the package had been returned to the company. No notification. No apology. Just silence.
Now it’s been over a week, and the company keeps repeating the same line—“we’re waiting for the order to be returned before resolving your issue.” They’ve provided zero updates, no timeline, and no solution.
This has been an absolute nightmare of poor communication, careless logistics, and customer neglect. If you enjoy chasing phantom packages and getting ignored, this is the company for you.

Bought a zinc velocity plus escooter over a year ago now due to wear and tear the rear tyre is cracked and worn
Ok so firstly i take scooter to a engineer who specializes in repairing escooters he tells me due to the dimensions of the escooter that he doesnt have tyres that can fit in limited space and advises me to purchase a tyre from zinc themselves
Firstly out of stock for over a month eventually i purchase a tyre from zinc
Then i take tyre to my engineer who is unable to fit as in his words the tyre is of poor quality and unpliable hes fitted many tyres before on other makes of escooter and never come across anything as dificult to use.
Contacted zinc for assistance they just say they manufactorer tyre blah blah blah give instructions to fit which my engineer has also tried even tried using a specialist machine.
Result im left without a escooter whilst my engineer struggles to fix it.
I get the impression zinc are a small company without the specialist custoner support in place clearly not run very well at all and my advice AVOID buying from them in my opinion they are ameteurs