Zero Deposit Omdömen 

I called concerning a claims dispute I was having with my landlord and the agent, Will, patiently listened to me, explained the process and even sent the breakdown of costs which my landlord refused to send to me. I was able to gain clarity and make an informed decision.

Easy to use, quick to understand and customer service communication was great

I am very happy with all dixons team specially ellen berry she’s so pretty …

Very fast efficient service

Good service

It was easy and convenient to set up. I had less stress regarding my move.

i was owed 1 week's rent by a departing tenant but Zero Deposit wouldn't pay out because i don't keep rental statements.
i had clearly proven that he had stayed at the property for 1 week after the end of the contact; i.e. his last monthly payment only covered him to the 22nd of February but he didn't vacate until 28th. they kept asking me for a rental statement even though i told them when they first asked me that i don't keep rental statements for any of my properties. it was irrelevant anyway because i wasn't chasing historical arrears! so i gave up but have told Peter Alan that i will only accept cash bonds in the future.
this is a shocking company to deal with if you need to make a claim. the only side that benefits are the tenants.
i gave clear evidence that the tenant had not paid for the extra week: the contract date and his last payment clearly demonstrated that he had not paid for the extra week he stayed at the property after the end of his contract. it is a case of an insurance compay avoiding making a payment. if i had taken a cash bond he would not have received the balance of his bond. he knew he owed so why would he not pay it. LANDLORDS BE WARNED. THIS SCHEME IS YET ANOTHER THING THAT BENEFITS TENANTS NOT LANDLORDS BUT IF WE STOP USING THEM THEY WON'T HAVE A BUSINESS. I ONLY EVER MAKE GENUINE CLAIMS.

Agent Quentin it so kind explain me the option zero deposit .With this option i save money .
Thank you Quentin. The best.

As a landlord, I was worried about getting unpaid rent back when my tenant left. It was just over a month's rent, so was covered within the insurance. The agent I spoke to was friendly and helpful and my claim was processed and paid out quickly. Great service if what you are owed is within the payout bracket.

My experience with Zero Deposit has been extremely disappointing.

After my tenancy claim was submitted, Zero Deposit initially assessed the claim at a reasonable figure. The tenant disputed this, and the matter eventually proceeded to TDS adjudication, where the final award was vastly reduced. While I accept that independent adjudication can produce different outcomes, the process itself was frustratingly slow and poorly communicated.

The biggest issue was payment. Following adjudication, I spent weeks chasing payment through the letting agent who acted as my intermediary. When I eventually contacted Zero Deposit directly (07/07/2026), I was informed that the payment had actually been approved weeks earlier (21/05/2026) but had not been made because of an automated internal system error. Their system had incorrectly flagged the claim as already paid, despite no payment having been issued. The only reason this came to light was because I chased it myself.

There was no proactive communication, no attempt to identify the error, and no urgency in correcting it. Had I not contacted them, I have little confidence the mistake would have been discovered when it was.

Throughout the claim there were repeated delays, missed timescales and a lack of meaningful updates. I repeatedly had to chase to establish what stage the claim had reached.

For a company whose service is built around providing a faster alternative to a traditional tenancy deposit, this experience fell well below expectations. Administrative errors, lengthy delays and poor communication undermined confidence in the entire process.

I cannot recommend the service based on my experience.

Paige was very helpful looking into this complicated situation for me and very promptly resolved it. Really appreciate it, top customer service!

Great service and much appreciated to give free time to deposit money ,Keep going on

Paige was incredibly helpful and polite, she looked into my query thoroughly and took the time to find out exactly what was going on and provided me with an accurate update. Thank you Paige

Service was great and the payment processing was very easy it was quite a good experience

Zero deposit helped me to save money to buy furniture.

I found the claims process to be fair, transparent and professional. Throughout the assessment, I was given the opportunity to submit my evidence, and it was clear that the assessor carefully considered the information provided by both parties before reaching a decision. I particularly appreciated that the assessment focused on the available evidence and clearly explained the reasons behind the outcome, which gave me confidence that the process was objective and impartial. Communication was clear throughout, and I felt that my case was handled with care and professionalism. Overall, I had a positive experience and would encourage Zero Deposit to continue maintaining this fair and evidence-based approach to resolving claims.

Fast effective efficient and a good service highly recommended.
Thank you

Easy and very professional