The beautiful bag arrived quickly; however, I realized that I ordered the wrong bag. (It was on sale) When I requested an exchange for the correct bag, which cost more than the one I ordered, my reque... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My second order from Yuzefi and I couldn’t be happier. As the previous one, everything was very quick, only issue I had was the UPS courier leaving the package at a collection point although I was hom... Se mer
The bag is one of a kind! Beautiful artistry and the structured silhouette makes it stand out as a statement piece. Quality product and that too by a designer who puts ethics and humanity first! Happy... Se mer
I bought a bag from this brand through a platform. I was pretty excited as this was my first more expensive purchase, which, however, turned into a real disappointment. The bag came only with a dust b... Se mer
Företagsinformation
Skrivet av företaget
Female owned, luxury lifestyle brand, based in London. Handcrafted in Spain with sustainable materials.
Kontaktuppgifter
Storbritannien
- yuzefi.com
3,4
Medel
64 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
THE WORST SERVICE EVER
THE WORST SERVICE EVER
Firstly, i bought a bag from the website and did not get notice the price is excluded from tax. When the item arrived in Australia i received information i have to pay the tax around $300. Which I’m not happy then I requested for refund. The customer service has been very slow response, then i re-email to asked how much will it deducted the cost to ship it back to them bcs. They never give me clear a information from the beginning. Then, the few days after i received an email saying the money has been refunded. And it was deducted $300 from what i paid. This was from November 2023, until now (end of Jan) i paid in total $1200 and I HAVE NOT RECEIVED MY MONEY BACK!! I have wrote so many emails, and they just ignored my emails! This is ridiculous!!!! What a scam!! I will never ever recommend this brand. This whole experience is the worst in my life. I even never received the bag, never touch it. It was held in custom and ship it back straight away to them $1200 is so much!!! the money never come through to my account!!!!!
1 november 2023
Omdöme utan inbjudan
Yuzefi hates any negative comments about their products.
I have bought many bags of Yuzefi. And one of them is large mochi bag. I have written an honest review about this bag on one of their paid ads on instagram, and how it actually doesnt stay open and is quite uncomfortable when worn. When another user ask for more info, I have explained it in another comment. Funny enough, Yuzefi cannot take any constructive criticism, not only they removed my comment, but also continued to remove my other comments.
Is this how you run your business? If you cannot take any bad reviews, stop being in this business. Not everybody has to be happy with your product.
11 februari 2023
Omdöme utan inbjudan
Costs you a fortune to return their items
If you don't live in the EU, don't bother ordering from Yuzefi. I ordered a dress that did not fit that cost $400, and they expect me to pay over $100 to return to them.
Their customer service response time is slow, and what they will tell you is that their website states that it's your responsibility to pay to send it back. It doesn't state it clearly. It's so abnormal to have to pay this much to return something, let alone pay anything at all.
Horrendous customer service and experience.
5 januari 2022
Omdöme utan inbjudan
Poor leather quality
I regret about purchase. I bought loaf bag and used twice due to covid. The leather damage soon despite to used carefully! I have bags in same price range used during years without problem!
Contacted custom service for claim quality &return. The service mean they use Italian leather high quality, also when I asked to show certificate for it they refused. Awful customer experience. Very disappointed for the one pretend to be "brand" bags
16 mars 2021
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.