yuzefi.com Omdömen 

Vielen Dank für die freundliche Behandlung Und schneller Lieferung

I am all about supporting female owned small businesses, but I was so disappointed with my experience with Yuzefi. I live in the US and placed an order for the fortune cookie handbag. On their website, they preach about quality craftmanship, but the bag I received had so many issues with the craftmanship. Even after sending multiple emails with pictures that clearly shows how poorly the bad was made, Yuzefi didn't take any accountability. I was happy to make the return and get my refund, but they wouldn't even cover the return shipping cost even though I am only trying to return the bag due to the quality of the bag. If you are considering buying any bag from Yuzefi, trust me and don't waste your money and time on Yuzefi. The lack of accountability from Yuzefi will be their downfall.

The bag is gorgeous but they never gave me the 10% discount for my first purchase that they had declared

I have been trying to contact you for two weeks to return my order but have received no reply. I have tried email, instagram and cannot find a phone number for your company. Please contact me.

Замовляй сумку в Україну. Доставка досить швидка і додому, все було просто і легко, єдине що треба врахувати - це податок який треба буде сплатити, якщо замовлення перевищує 150€.
Якість сумки класна, я задоволена. Буду замовляти ще.

Absolutely love the bag & delivery was fast. My new bag for daily use

I ordered the clutch bag. The item is SO much better looking in reality, it is a perfect size bag, is not a small bag at all. It has become my go to bag! Love it! Great look and quality.

Terrible experience with customer service. Attempted to return item for a refund and it got caught in customs for 1 month. Was in contact with customer service all the way through. When my return finally made it out of customs, they rejected the return, I totally flushed $80 down the toilet in return postage. And as -and I quote - a“gesture of good will” they offered me a €170 return label, to be deducted from the refund amount! You just can’t make this stuff up! Trying to resell it because I can’t stand the sight of it. Never again! Do not buy from their website, try your standard resellers like Farfetch instead.

Worst customer service I’ve ever encountered, ordered a bag a few days later they email to offer a different colour or tell me to wait until back in stock in a week, happy to wait, I don’t hear for over a week and follow up, no response.. Reach out on Insta they are slightly more helpful but go back and forth for weeks saying the customer service team has been in “constant communication” with me lol. The bag is beautiful and I want to support to brand but never buying direct from them again

Beautifully crafted handbag with superb pebbled leather—quality exceeded my expectations. It arrived in under 7 days from the EU to Australia and sits so comfortably on the shoulder.

Unfortunately, I noticed a pen-like mark on one strap and reached out to customer service for advice on how to remove it. It’s been 9 business days with no reply, which is disappointing.

Still love the bag, just wish the support was as premium as the product.

Gorgeous gorgeous bag came fast and well packaged
Will buy again

I made my order 24 of April 2025 in YUZEFI. The company promised to deliver the order within 5-7 days. Today 23 of May 2025, I don't have my bagged the company doesn't want to return my money. It was the worst experience in my life.

Poor quality and not as seen on website. Leather is horribly stiff, unwieldy. Shape isn’t as seen. Oddly you can only return in ALL the original packaging… who keeps that? And with hugely complex shipping taxes. Anyway, more fool me for (a) not reading these reviews and (b) buying sight unseen - lesson learned.

Schlimmster Kundendienst. Habe meine Bestellung 5!!!! mal storniert. Erhalte keine Antwort.

This is hands down the worst customer service I‘ve ever had! I‘m now seriously worried about getting my money back! First they sent me a faulty bag (stained all over) and it took weeks to get a replacement. Then, the second bag was faulty again (the flap doesn‘t close) and after again days of me desperately emailing them, they offered my 50% discount on the third new bag. After me accepting their offer and again several days, they told me that the offer was on the faulty bag which you cannot use as it doesn‘t close!!!

Now I‘m waiting for the refund, but they just don‘t answer!!! This company is just a scam, never order any products directly from them!!

If I could give a negative review I would. It's annoying that they make you pay the return fees (tracking and customs fees/duties) as it's quite expensive (I've paid £140 so far), but even worse that when I tried to do this with DHL and DHL said they cannot do it, Yuzefi is refusing to do anything else. I am now stuck with a £600 pound bag that is POOR QUALITY, the inability to return it, and having spent £140 in fees trying to.

STAY AWAY FROM THIS COMPANY

I ordered a handbag - large Mochi - on October 10 as a birthday gift. I received the order via DHL in a huge box on October 14. In the box, however, I found a small dustbag with a small Pretzel bag, instead of the one I ordered, despite the order document being correct.
I emailed their customer service, who initiated a return.
Nonetheless, they did not want to send me the correct bag before they received the wrong one, despite me sending them a proof of having sent the other bag.
DHL asks for tax fees to be paid to them, as they pay them for the client. I did that for the first order. Yuzefi customer service promised to pay the second one, which was received and sent to them on October 22. On October 30 I received a reminder from DHL, which I resent to the customer service. On October 31, they promised to deal with the issue. It is December 6 now and I have received another reminder from DHL.
Not only was there a lack of any further gesture to acknowledge their mistake, they have not paid the tax charge, which should have been done weeks ago.
The bag quality, though, is fantastic and I am very happy with it. I wish their customer service was as good.

I bought a bag from this brand through a platform. I was pretty excited as this was my first more expensive purchase, which, however, turned into a real disappointment. The bag came only with a dust bag, no box or anything more luxurious as one would expect from a brand at this range. Further, the leather was nothing special - in fact, I found the item completely overpriced in comparison with the quality offered. Reading the other reviews here, I wouldn't dare purchase again from them, despite the chic design.

Don’t recommend to buy anything here. Its impossible to get refund from the company if you are not satisfied with your item
I have returned the bag for a month ago and still didn’t get a refund. The customer service just asked me to wait

Worst experience ever. Returns from non EU countries are not possible. There is no return label and they are asking for duties and taxes to be payed by the customer in advance, which is only possible if you are a business and have a B2B account.Asked several times for a return label and costs to be deducted from my refund or any other viable return option, and I rarely received a reply and it seems like customer care either doesn’t read or doesn’t understand my emails…So unprofessional and possibly not legal either. I will end up waisting 240 CHF for a top that doesn‘t fit…