Your.Rentals is my most important partner in sales. I can rely on very quick and effective support as well. Bem is always at disposal and provide invaluable assistance with any kind of booking is... Se mer
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Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
I previously wrote a review on issues i had with Your.Rentals a couple of days ago. I have had heir support team working tirelessly to assist with Payoneer to resolve the payout issues. I am now... Se mer
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I had a problem with a booking that I thought overlapped another 1. Dates were blocked on my calender so shouldn't have been able to book. My mistake was for 2027 not 2026. However. The pricing I'd on... Se mer
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FĂŒr das Geld der Ferienwohnung in Thessaloniki war der Aufenthalt gut. Sie hatte alles, was man brauchte. Auf der Terrasse gab es Ungeziefer, aber damit muss man in sĂŒdlichen LĂ€ndern eben rechnen. Die... Se mer
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Företagsinformation
Informationen kommer frÄn olika externa kÀllor
Simple vacation rental software: bookings, payouts, channel manager, and listing in easy guided steps, synch your vacation rental calendars in one account.
Kontaktuppgifter
Vesterbrogade 149, 5., 1620, Copenhagen, Danmark
- support@your.rentals
- your.rentals
3,7
Medel
628 omdömen
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
SÄ anvÀnder företaget Trustpilot
Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
Deben mejorar la comunicaciĂłn no hayâŠ
Deben mejorar la comunicación no hay forma que yo me pueda comunicar para que me ayuden, no he tenido reservas en todo el año les escribo y no me contestan
9 december 2024
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Gracias por tu comentario. Lamentamos que hayas tenido dificultades para comunicarte con nosotros. Nuestro equipo de soporte estĂĄ aquĂ para ayudarte, y nos aseguraremos de revisar tu caso lo antes posible. Por favor, ponte en contacto con nosotros nuevamente para que podamos asistirte con tus inquietudes.
El equipo de Your.Rentals
ProfessionalitĂ
SerietĂ e professionalitĂ oltre che alla disponibilitĂ Dell assitenza
13 september 2024
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Thank you for your feedback.
Great channel manager easy to use
Great channel manager easy to use. We can be on many channels and have everything centralised in Your Rentals. It helped us to grow our business. Customer service always available. I can recommend, 5 stars!
8 februari 2024
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Thanks for your feedback.
The system works and the team is supportive
I have had a great experience with Your.Rentals thus far. Challenges are there as with any other system but the team works together with you to resolve them.
18 december 2024
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Thanks for your feedback.
Fue publicar mi ĂĄtico y a los tres dĂasâŠ
Fue publicar mi ĂĄtico y a los tres dĂas ya me lo habĂan reservado.
13 december 2024
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Thanks for your feedback.
So far so good
So far so good. Exchanging with them was quick and easy. I'll see how they perform later own but, so far, good!
5 december 2024
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Thanks for your feedback.
not recommended
The way they cost cancellations is not accepted. Support to the client is none.
The fee they cost the guests are high very high.
3 december 2024
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Dear Jose,
Thank you for sharing your feedback. We're sorry to hear about your concerns. Our cancellation and fee policies are designed to ensure fairness and transparency for both hosts and guests (we do not charge any fees to the guest - Some channels as Airbnb do).
We understand this might not always align with everyone's expectations, and we value your input as we continuously improve.
Regarding support, weâre committed to providing excellent assistance and would like to address any unresolved issues. Please contact us directly at support@your.rentals so we can help.
Thank you for helping us grow.
Best regards,
Your.Rentals Support Team
Incompétence et escroquerie
Réservation de l'appartement à Rome "Sleep with the angels" annulée 5h seulement avant d'emménager (imaginez-vous, avec vos enfants, mis à la porte 5h avant votre arrivée....CA NE SE FAIT PAS !!!!) ; heureusement, Booking a été excellent pour me dépanner.
AprÚs leur annulation à la derniÚre minute, Your.rentals m'a remboursé la réservation (encore heureux !) mais a refusé de me rembourser la City tax de 96 euros qu'ils avaient encaissé préalablement via la plateforme Vikey et LE GESTIONNAIRE VERS LEQUEL ILS M'AVAIENT ORIENTE (ils écrivent d'ailleurs sur leur document "Cette propriété est gérée par Your.Rentals pour le compte du
propriétaire ou du gestionnaire", ce sont donc bien eux les responsables qui, en plus, cherchent à se dédouaner de leurs responsabiltés).
Ces gens sont soit malhonnĂȘtes, soit incompĂ©tents : dans tous les cas, EVITEZ-LES !
23 oktober 2024
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Merci pour votre retour. Nous sommes désolés d'apprendre votre déception et comprenons votre frustration face à cette situation. En tant que plateforme facilitant les réservations pour les gestionnaires de propriétés, Your.Rentals n'a pas collecté la taxe de séjour mentionnée. Nous avons agi rapidement pour rembourser intégralement votre réservation aprÚs l'annulation tardive, et nous vous avons également fourni le reçu de remboursement pour clarification.
Il semble que le paiement de la taxe de séjour ait été effectué directement au gestionnaire de la propriété, et nous n'en avions pas connaissance ni implication dans cette transaction. Nous vous encourageons à contacter directement le gestionnaire pour résoudre ce point.
Nous apprécions votre compréhension et restons à votre disposition pour toute question ou assistance complémentaire. Merci de nous avoir alertés sur cet incident.
Nos han ayudado a cancelar una reservaâŠ
Nos han ayudado a cancelar una reserva que no podĂa atender , ya que la propiedad se vendio , muchas gracias
14 november 2024
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Gracias por tu comentario. Nos alegra saber que pudimos ayudarte a resolver la situaciĂłn de manera rĂĄpida y efectiva. En Your.Rentals, siempre estamos aquĂ para apoyar a nuestros usuarios cuando surgen imprevistos. Si necesitas ayuda adicional en el futuro, no dudes en contactarnos. ÂĄGracias por confiar en nosotros!
AVOID LIKE THE PLAGUE
When we checked in, we were shocked. The photos are a fraud. Completely dirty, cigarettes and ash trays found. Urine in the toilet/on the toilet seat. No equipment, not even a plate. Everything dirty. Crumbs and hairs found in the bed, which was unmade. Absolutely inhabitable. After complaining, being on the phone for numerous hours and endless emails sent, this company can âensure it was cleanedâ.
Disgusting customer service, no refund available. THIS IS A FRAUDULENT COMPANY. Be careful
11 november 2024
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Thank you for your feedback Jennifer. We are truly sorry to hear about your disappointing experience. At Your.Rentals, we provide software that allows property owners and managers to list their properties on various booking platforms, but we are not directly responsible for the management or upkeep of the properties themselves.
We strongly encourage hosts to maintain high standards and provide accurate listings to ensure a positive experience for guests. Weâve forwarded your concerns to the property manager, urging them to address the issues youâve raised and take immediate action to prevent similar situations in the future.
The issue was then raised with Airbnb and resolved with a free cancellation and full refund for you.
If you need further assistance or would like to share more details, please contact our support team. We are committed to supporting you in resolving this matter. Thank you for bringing it to our attention.
Complete clarification of our request
5 november 2024
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Thank you for your feedback! Weâre glad to hear that you received clear and comprehensive assistance with your request. At Your.Rentals, we strive to provide accurate and helpful support to all our users. If thereâs anything else we can help you with, please donât hesitate to reach out!
I would like to thank Lidia and Bem forâŠ
I would like to thank Lidia and Bem for there swift help in resolving a matter for us. They were both professional and easy to deal with. I am looking forward to continuing a good working relationship. Thank you team,
Phansa
4 november 2024
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Thank you for your kind words! Weâre delighted to hear that Lidia and Bem provided you with prompt and professional assistance. Weâre proud of our team and their commitment to supporting our users. We look forward to continuing our partnership and are always here to help whenever you need us. Thank you for choosing Your.Rentals!
Slechte service
Informatie klopt totaal niet met de werkelijkheid op locatie waardoor onze vakantie totaal in het water is gelopen omdat er totaal geen enkele oplossing geboden wordt vanuit hun. Ons appartement bleek in een nudisten camp te liggen en dat stond niet op de website ( leuk met kinderen) als we dit van te voren hadden geweten hadden we nooit maar dan ook nooit geboekt via hun. Echt heel slecht!!!!
29 oktober 2024
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Dear Marjeke, thank you for sharing your feedback. Weâre truly sorry to hear that your experience did not meet your expectations. As Your.Rentals, our platform helps property managers list and manage their accommodations, but each propertyâs description and information are provided directly by the host or property manager.
We understand how crucial it is for information to be accurate and up-to-date to ensure guests have a smooth and enjoyable stay. We will reach out to the property manager on your behalf to ensure this issue is addressed and to help improve the accuracy of the listing.
Thank you again for bringing this to our attention, and we sincerely apologize for any inconvenience caused during your stay.
The team of your rentals is veryâŠhelpful and reliable.
My experience is that the team of your rentals definitely has helped me to make my business grow. And they still continuing this by providing an excellent and reliable customer service.
Absolutely perfect!
28 oktober 2024
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Thank you Hendrik for your kind words.
Svar frÄn Your.Rentals
Thank you Dionisis
profissionalismo y simpatia
Lidia foi prestativa, simpatica, cordial e muy professional
23 oktober 2024
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Thanks
Listing changes support
Any questions regarding listing changes were handled clear, quick and with good suggestions added. Thanks Lidia Pham - great job!
17 oktober 2024
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Thanks for your feedback Andreas! Lidia is one of our cherished support team members, and it's no surprise to hear such good praise :) Thank you for taking the time to write.
5* stars to Lindia
5* stars to Lindia
Very fast and helpful service
Thank you
11 oktober 2024
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Thanks Mikelangelo!
The customer service representative areâŠ
The customer service representative are exceptional. They promptly addressed all of my inquiries within 24 hours, my listing is featured on all of the major platforms, and they provided me with guidance on the necessary corrections. This is an excellent service that they offer.
7 oktober 2024
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Thank you Wisler!
The agent was very professional andâŠ
The agent was very professional and nice. He replied to me solving some misunderstandings created by one email riceived this morning
7 oktober 2024
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Thank you for your review Andy.
Detta Àr Trustpilot
Vem som helst fÄr skriva ett omdöme pÄ Trustpilot. Den som skriver ett omdöme Àger sitt omdöme och detta innebÀr att personen i frÄga kan redigera eller ta bort sitt omdöme nÀr som helst. Omdömen finns kvar pÄ Trustpilot sÄlÀnge omdömeslÀmnarens konto Àr aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
LÀs mer om andra typer av omdömen.
Vi skyddar vÄr plattform med hjÀlp av dedikerade medarbetare och smart teknologi. LÀs mer om hur vi bekÀmpar falska omdömen.
LÀs mer om omdömesprocessen pÄ Trustpilot.
HÀr Àr 8 tips pÄ hur man kan skriva omdömen pÄ bÀsta sÀtt.
Verifieringen hjÀlper till att sÀkerstÀlla att det Àr riktiga mÀnniskor som skriver omdömena som du lÀser pÄ Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan pÄverka företagets TrustScore. Detta strider mot vÄra riktlinjer.