Unlike Airbnb or VRBO where there are customer satisfaction requirements for the host I’m not seeing that with your.rentals. I rented a location at 50 Avenue Foch in Paris. The host I was communicatin... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Your.Rentals is my most important partner in sales. I can rely on very quick and effective support as well. Bem is always at disposal and provide invaluable assistance with any kind of booking is... Se mer
Företaget har svarat
A very difficult company to communicate with, AI response is terrible, never a agent available. As a host I'm now missing two payments, when I eventually received a response (via email) I was told t... Se mer
I had a problem with a booking that I thought overlapped another 1. Dates were blocked on my calender so shouldn't have been able to book. My mistake was for 2027 not 2026. However. The pricing I'd on... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Simple vacation rental software: bookings, payouts, channel manager, and listing in easy guided steps, synch your vacation rental calendars in one account.
Kontaktuppgifter
Vesterbrogade 149, 5., 1620, Copenhagen, Danmark
- support@your.rentals
- your.rentals
3,5
Medel
639 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 81 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
THANK YOU for your disponibility and…
THANK YOU for your disponibility and kindness
10 januari 2025
Omdöme utan inbjudan
Svar från Your.Rentals
Thank you for your kind words.
BR.
YR Team
I would like to thank you for the quick…
I would like to thank you for the quick resolution of my problem and for your constant attention. I always feel well taken care of.
8 januari 2025
Omdöme utan inbjudan
Svar från Your.Rentals
Thank you so much for your kind words! We're thrilled to hear that you feel well taken care of—that's exactly what we strive for. If you ever need assistance in the future, we're here to help. 😊
Your Rentals Team
Svar från Your.Rentals
Thank you for your feedback.
Hi,I really enjoyed working with…
Hi,I really enjoyed working with Anne,who is very cooperative,kind and efficient.
21 december 2024
Omdöme utan inbjudan
Svar från Your.Rentals
Thanks Anne for your review and feedback. I make sure to let Anne know about it.
Issues with clients are dealt with…
Issues with clients are dealt with quickly.
Very good response rate. Very helpful !
Would recommend them.
20 december 2024
Omdöme utan inbjudan
Svar från Your.Rentals
Thanks for the feedback.
Migliorabile
Migliorabile. Nessuna tutela per gli host se il cliente non si comporta bene o danneggia l'immobile. In sostanza Yourentals rimane soggetto neutro.
12 december 2024
Omdöme utan inbjudan
Svar från Your.Rentals
Grazie per il tuo feedback. Ci dispiace che tu abbia avuto questa esperienza. In quanto piattaforma neutrale, Your.Rentals facilita le prenotazioni, ma non gestisce direttamente i rapporti tra host e ospiti. Comprendiamo la tua preoccupazione e ti assicuriamo che stiamo lavorando per migliorare gli strumenti a disposizione degli host, inclusi suggerimenti per la gestione di eventuali danni o comportamenti scorretti da parte degli ospiti. Ti invitiamo a contattare il nostro supporto per discutere eventuali soluzioni o per ricevere assistenza specifica.
Your.Rentals Team
Proactive customer support
Proactive customer support. My recent experience with Lidia was good.
4 december 2024
Omdöme utan inbjudan
Svar från Your.Rentals
Thank you for your feedback.
Ottima piattaforma
Ottima piattaforma. Rapporto costi/benefici buono.
Grazie
18 december 2024
Omdöme utan inbjudan
Svar från Your.Rentals
Thank you for your feedback Nicolò Romano.
Svar från Your.Rentals
Thanks for your feedback Vitor.
Your.Rentals is exceptional in every way!
Your.Rentals is a great platform to work with. The business team and Matteo provide valuable support and best advice for growing my business! In addition, they do the kind of work on their platform that Airbnb and VRBO require their clients to do eg the manipulation of rental rates. And, unlike the Airbnb and VRBO platforms, the Your.rentals platform doesn’t try to trick you eg the possibility re the latter of forgetting or simply not understanding that when you amend rental rates, you often must do so on the calendar as well as in the default box. None of that shenanigans on the Your.rentals platform.
18 december 2024
Omdöme utan inbjudan
Svar från Your.Rentals
Thank you for your feedback.
Deben mejorar la comunicación no hay…
Deben mejorar la comunicación no hay forma que yo me pueda comunicar para que me ayuden, no he tenido reservas en todo el año les escribo y no me contestan
9 december 2024
Omdöme utan inbjudan
Svar från Your.Rentals
Gracias por tu comentario. Lamentamos que hayas tenido dificultades para comunicarte con nosotros. Nuestro equipo de soporte está aquí para ayudarte, y nos aseguraremos de revisar tu caso lo antes posible. Por favor, ponte en contacto con nosotros nuevamente para que podamos asistirte con tus inquietudes.
El equipo de Your.Rentals
Professionalità
Serietà e professionalità oltre che alla disponibilità Dell assitenza
13 september 2024
Omdöme utan inbjudan
Svar från Your.Rentals
Thank you for your feedback.
Great channel manager easy to use
Great channel manager easy to use. We can be on many channels and have everything centralised in Your Rentals. It helped us to grow our business. Customer service always available. I can recommend, 5 stars!
8 februari 2024
Omdöme utan inbjudan
Svar från Your.Rentals
Thanks for your feedback.
The system works and the team is supportive
I have had a great experience with Your.Rentals thus far. Challenges are there as with any other system but the team works together with you to resolve them.
18 december 2024
Omdöme utan inbjudan
Svar från Your.Rentals
Thanks for your feedback.
Fue publicar mi ático y a los tres días…
Fue publicar mi ático y a los tres días ya me lo habían reservado.
13 december 2024
Omdöme utan inbjudan
Svar från Your.Rentals
Thanks for your feedback.
So far so good
So far so good. Exchanging with them was quick and easy. I'll see how they perform later own but, so far, good!
5 december 2024
Omdöme utan inbjudan
Svar från Your.Rentals
Thanks for your feedback.
not recommended
The way they cost cancellations is not accepted. Support to the client is none.
The fee they cost the guests are high very high.
3 december 2024
Omdöme utan inbjudan
Svar från Your.Rentals
Dear Jose,
Thank you for sharing your feedback. We're sorry to hear about your concerns. Our cancellation and fee policies are designed to ensure fairness and transparency for both hosts and guests (we do not charge any fees to the guest - Some channels as Airbnb do).
We understand this might not always align with everyone's expectations, and we value your input as we continuously improve.
Regarding support, we’re committed to providing excellent assistance and would like to address any unresolved issues. Please contact us directly at support@your.rentals so we can help.
Thank you for helping us grow.
Best regards,
Your.Rentals Support Team
Incompétence et escroquerie
Réservation de l'appartement à Rome "Sleep with the angels" annulée 5h seulement avant d'emménager (imaginez-vous, avec vos enfants, mis à la porte 5h avant votre arrivée....CA NE SE FAIT PAS !!!!) ; heureusement, Booking a été excellent pour me dépanner.
Après leur annulation à la dernière minute, Your.rentals m'a remboursé la réservation (encore heureux !) mais a refusé de me rembourser la City tax de 96 euros qu'ils avaient encaissé préalablement via la plateforme Vikey et LE GESTIONNAIRE VERS LEQUEL ILS M'AVAIENT ORIENTE (ils écrivent d'ailleurs sur leur document "Cette propriété est gérée par Your.Rentals pour le compte du
propriétaire ou du gestionnaire", ce sont donc bien eux les responsables qui, en plus, cherchent à se dédouaner de leurs responsabiltés).
Ces gens sont soit malhonnêtes, soit incompétents : dans tous les cas, EVITEZ-LES !
23 oktober 2024
Omdöme utan inbjudan
Svar från Your.Rentals
Merci pour votre retour. Nous sommes désolés d'apprendre votre déception et comprenons votre frustration face à cette situation. En tant que plateforme facilitant les réservations pour les gestionnaires de propriétés, Your.Rentals n'a pas collecté la taxe de séjour mentionnée. Nous avons agi rapidement pour rembourser intégralement votre réservation après l'annulation tardive, et nous vous avons également fourni le reçu de remboursement pour clarification.
Il semble que le paiement de la taxe de séjour ait été effectué directement au gestionnaire de la propriété, et nous n'en avions pas connaissance ni implication dans cette transaction. Nous vous encourageons à contacter directement le gestionnaire pour résoudre ce point.
Nous apprécions votre compréhension et restons à votre disposition pour toute question ou assistance complémentaire. Merci de nous avoir alertés sur cet incident.
Nos han ayudado a cancelar una reserva…
Nos han ayudado a cancelar una reserva que no podía atender , ya que la propiedad se vendio , muchas gracias
14 november 2024
Omdöme utan inbjudan
Svar från Your.Rentals
Gracias por tu comentario. Nos alegra saber que pudimos ayudarte a resolver la situación de manera rápida y efectiva. En Your.Rentals, siempre estamos aquí para apoyar a nuestros usuarios cuando surgen imprevistos. Si necesitas ayuda adicional en el futuro, no dudes en contactarnos. ¡Gracias por confiar en nosotros!
AVOID LIKE THE PLAGUE
When we checked in, we were shocked. The photos are a fraud. Completely dirty, cigarettes and ash trays found. Urine in the toilet/on the toilet seat. No equipment, not even a plate. Everything dirty. Crumbs and hairs found in the bed, which was unmade. Absolutely inhabitable. After complaining, being on the phone for numerous hours and endless emails sent, this company can ‘ensure it was cleaned’.
Disgusting customer service, no refund available. THIS IS A FRAUDULENT COMPANY. Be careful
11 november 2024
Omdöme utan inbjudan
Svar från Your.Rentals
Thank you for your feedback Jennifer. We are truly sorry to hear about your disappointing experience. At Your.Rentals, we provide software that allows property owners and managers to list their properties on various booking platforms, but we are not directly responsible for the management or upkeep of the properties themselves.
We strongly encourage hosts to maintain high standards and provide accurate listings to ensure a positive experience for guests. We’ve forwarded your concerns to the property manager, urging them to address the issues you’ve raised and take immediate action to prevent similar situations in the future.
The issue was then raised with Airbnb and resolved with a free cancellation and full refund for you.
If you need further assistance or would like to share more details, please contact our support team. We are committed to supporting you in resolving this matter. Thank you for bringing it to our attention.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.