Unlike Airbnb or VRBO where there are customer satisfaction requirements for the host I’m not seeing that with your.rentals. I rented a location at 50 Avenue Foch in Paris. The host I was communicatin... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Your.Rentals is my most important partner in sales. I can rely on very quick and effective support as well. Bem is always at disposal and provide invaluable assistance with any kind of booking is... Se mer
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A very difficult company to communicate with, AI response is terrible, never a agent available. As a host I'm now missing two payments, when I eventually received a response (via email) I was told t... Se mer
I had a problem with a booking that I thought overlapped another 1. Dates were blocked on my calender so shouldn't have been able to book. My mistake was for 2027 not 2026. However. The pricing I'd on... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Simple vacation rental software: bookings, payouts, channel manager, and listing in easy guided steps, synch your vacation rental calendars in one account.
Kontaktuppgifter
Vesterbrogade 149, 5., 1620, Copenhagen, Danmark
- support@your.rentals
- your.rentals
3,5
Medel
639 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 81 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
double booked, still waiting for refund and compensation
Booked a rental for 1 night on booking.com and it was double booked, someone was already there when we arrived. Called the company and they gave me the owners number who was completely useless and basically said it wasnt his problem because on his site there was only one booking which was not ours, we had to get a hotel that wad almost double the price so I am still waiting on a refund for the original rental and compensation for our hotel and travel as we had to get taxis to the property and then back after we found out it had been double booked, caused an unreal amount of stress, and especially travelling with two disabled people and almost missing the reason we needed the rental in the first place!!
15 mars 2025
Omdöme utan inbjudan
Svar från Your.Rentals
Dear Emily,
We sincerely apologize for the distressing experience you had. A double booking is never acceptable, and we understand how frustrating and inconvenient this must have been, especially given your circumstances.
Our team is actively looking into this matter to understand what went wrong and ensure it is resolved as quickly as possible. Please rest assured that we take these situations seriously and will follow up regarding your claim.
Thank you for bringing this to our attention—we appreciate your patience while we investigate. If you haven’t already, please reach out to our support team so we can assist you directly.
Best regards,
Your.Rentals Team
Ha sabido escuchar mis argumentos
Ha sabido escuchar mis argumentos, ha escuchado por las dos partes, no estoy acostumbrada a eso en otras páginas.
Trato exquisito, realmente me he sentido oída por vuestra parte.
Gracias
18 mars 2025
Omdöme utan inbjudan
Svar från Your.Rentals
¡Muchas gracias por tus amables palabras! Creemos firmemente en la importancia de escuchar a ambas partes y garantizar una comunicación justa y transparente. Nos alegra saber que te has sentido escuchado/a y valorado/a, eso significa mucho para nosotros.
Tu satisfacción es nuestra prioridad, y agradecemos que hayas compartido tu experiencia. Si necesitas algo en el futuro, estamos aquí para ayudarte.
Atentamente,
El equipo de Your.Rentals
Payment follow-up
I had a payment issue and Your.Rentals have been following up to ensure that I had proeperly received payment after it was resolved. I really appreciated that.
27 februari 2025
Omdöme utan inbjudan
Svar från Your.Rentals
Thank you for your kind feedback Mark, we are doing our utmost to help our customers and are always happy to hear when we succeed.
Warm Regards,
The your rentals team
Quick and efficient help
Quick and efficient help when a situation arose that needed to be resolved. Met a clever and solution-oriented employee at the resolution centre.
20 februari 2025
Omdöme utan inbjudan
Svar från Your.Rentals
We are happy that you are pleased with our services. Will pass the nice review to our resolution center.
Best,
Your.rentals
PLEASE AVOID
They kept the property on booking.com and Air B&B after I booked it and dramatically increased the price. After a few weeks I see that they cancelled my reservation saying it is no longer available (I assume that means that they found another customer who paid more, but I cannot confirm that). This has meant that prices has increased on other accommodation and has caused me to lose money. I had to send them 5 emails about this matter (and booking.com called them) before they responded and then a week later decided to cancel. PLEASE AVOID AT ALL COSTS
18 februari 2025
Omdöme utan inbjudan
Svar från Your.Rentals
Hi Will,
I am sorry to hear about your experience Will. Sometimes, very rarely our clients properties end up with the wrong price on the sales channels. I believe that was what happened in your case which explains that you later found the listing at a higher price. Unfortunately these things happen and it is up to our clients to then honour or cancel the booking.
I hope that you manage to find alternative accommodation.
Warm Regards,
Your.Rentals team
Svar från Your.Rentals
Vielen dank :)
Good fast & clear responses
6 februari 2025
Omdöme utan inbjudan
Svar från Your.Rentals
Thank you very much for your positive feedback. Our aim is to always give our customers an excellent experience and we are so glad to hear when we succeed.
Warm Regards,
Your.rentals team
Responde en tiempo y forma y el reclamo…
Responde en tiempo y forma y el reclamo parece estar resuelto.
5 februari 2025
Omdöme utan inbjudan
Svar från Your.Rentals
Muchas gracias por sus comentarios positivos. Nuestro objetivo es siempre brindar a nuestros clientes una experiencia excelente, y nos alegra mucho saber cuando lo logramos.
Atentamente,
El equipo de Your.Rentals
Todo muy correcto de la forma de como el asunto se negocio…Un dia mas en el paraiso.
Todo muy correcto de la forma de como se llevaron las negociaciones
3 februari 2025
Omdöme utan inbjudan
Svar från Your.Rentals
Muchas gracias por sus comentarios positivos. Nuestro objetivo es siempre brindar a nuestros clientes una experiencia excelente, y nos alegra mucho saber cuando lo logramos.
Atentamente,
El equipo de Your.Rentals
Svar från Your.Rentals
Thank you very much for your positive feedback. Our aim is to always give our customers an excellent experience and we are so glad to hear when we succeed.
Warm Regards,
Your.rentals customer service team
The biggest disappointment ever
The biggest disappointment ever! After 2 weeks of the onboarding process, calls and other discussions we went online. We received almost immediately reservation from Airbnb. The problem was that the guest was not charged a cleaning fee and service fee. So we talked to YR and asked for an explanation. For a huge surprise, we were told that because we already had properties in Airbnb and we ''only'' synchronized the calendar with YR, we must manage the Airbnb by ourselves and YR will manage the other channels. ...and on the other channels is YR as a host! This is not legally true because they do not have a contract with owners but us. Within the 2 onboarding weeks, nobody ever said to us about this. So we did not even start and we already disconnected from YR and are not suggesting cooperating with them. Lost of time.
27 januari 2025
Omdöme utan inbjudan
Svar från Your.Rentals
Hi Veronika,
Thank you for sharing your feedback, and we’re sorry to hear about your experience. We strive to ensure our onboarding process is clear and smooth, so we deeply regret that this wasn’t the case for you.
To clarify, for existing Airbnb properties synced with Your.Rentals, we handle other channels while Airbnb remains under your management due to how Airbnb’s policies work. We understand this may have caused confusion, and we apologize if this wasn’t communicated effectively during onboarding.
Your feedback is invaluable in helping us improve our processes and communication. If there’s anything else we can do or clarify, please don’t hesitate to reach out to us.
Best regards,
The Your.Rentals Team
Svar från Your.Rentals
Thank you Mangala!
Il mio "problema" è stato risolto
Il mio "problema" è stato risolto, dopo aver atteso per lunghe ore il collegamento con il personale addetto (l'agente disponibile, dalla richiesta inoltrata alle16.03,ai é reso tale solo il giorno dopo alle 7.17).
Non appena stabilito il collegamento, il tutto è stato risolto in tempi celeri, con estrema gentilezza e disponibilità.
23 januari 2025
Omdöme utan inbjudan
Svar från Your.Rentals
Ciao Luisa,
Grazie per aver condiviso il tuo feedback. Ci dispiace per l’attesa iniziale e comprendiamo quanto possa essere frustrante. Siamo però felici che, una volta stabilito il collegamento, il problema sia stato risolto rapidamente e con soddisfazione.
Apprezziamo la tua pazienza e ci impegniamo a migliorare sempre il nostro supporto per offrirti un’esperienza ancora migliore in futuro.
Un caro saluto,
Il team di Your.Rentals
Perfecta asistencia con gran rapidez
Perfecta asistencia con gran rapidez. Muy agradecido.
23 januari 2025
Omdöme utan inbjudan
Svar från Your.Rentals
¡Gracias por tu comentario! Nos alegra saber que la asistencia fue rápida y satisfactoria. Estamos aquí para ayudarte siempre que lo necesites.
Svar från Your.Rentals
Muchas gracias por los comentarios.
Grauenhaft
Luxus Studio, Buenos Aires Moreno 550
Der Check in dauerte 2 Stunden, danach hatte man ein Studio gefunden. Am Empfang kein Wort englisch.
Das Studio ist alt, abgewohnt und dringend renovierungsbedürftig. Ein Schiebetüren Kleiderschrank, der sich nur zur Hälfte öffnen lässt hatte wirklich 2 Kleiderbügel. Leider war in dem LUXUS STUDIO noch nicht einmal eine Toilettenbürste vorhanden. Der Ausblick auf einen schmutzigen Hinterhof. Die lokale Repräsentantin, Frau Lorena hat auf anrufe nicht reagiert. Bei der Kontaktaufnahme per WhatsApp hat sie mir empfohlen ein Übersetzungsprogram zu nutzen, da sie kein englisch spricht. Auch Kontaktaufnahme mit your rentals, Frau VU brachte kein Erfolg.
Ich bin ABSOLUT enttäuscht und SEHR unzufrieden.
Bitte überlegen Sie gut, ob Sie wirklich dieses LUXUS STUDIO buchen wollen
4 januari 2025
Omdöme utan inbjudan
Svar från Your.Rentals
Thank you for sharing your feedback. We are truly sorry to hear about your disappointing experience. As Your.Rentals, we provide the software for property managers to list their properties but do not manage the accommodations directly. We have taken note of your concerns and will follow up with the property manager to address these issues and improve the experience for future guests. Your satisfaction is important to us, and we appreciate you bringing this to our attention.
Your.Rentals Team
Reconocimiento a Juana Nguyen
La señorita Juana Nguyen me ha apoyado en dos cancelaciones, en ambas ocasiones ha respondido en forma rápida y proactiva los mensajes. Sin duda para mí, ella es un elemento importante para la empresa y merece mi reconocimiento
10 januari 2025
Omdöme utan inbjudan
Svar från Your.Rentals
Muchas gracias Laura por tu reconocimiento al trabajo de Juana.
Un saludo.
El equipo de Your Rentals
My experience on Your.Rentals
I was on Your.Rentals was a long time and I couldn't take my money out, but Miss Anne Luu was a great help. She helped me set up a payment account and I was able to withdraw my money.
She even did more, giving me proof of payment that I dematned her. I'm very happy with his help. Thank you very much to her.
10 januari 2025
Omdöme utan inbjudan
Svar från Your.Rentals
Thank you for sharing your experience! We're delighted to hear that Anne Luu provided you with such excellent support. Ensuring our users can access their earnings smoothly is very important to us, and we're glad Anne could assist you every step of the way. If you need any further assistance, we're always here to help. 😊
Lidia Pham is very thorough and…
Lidia Pham is very thorough and efficient.
10 januari 2025
Omdöme utan inbjudan
Svar från Your.Rentals
Thank you for your feedback! We're delighted to hear that Lidia provided you with such thorough and efficient assistance. We'll be sure to share your kind words with her. 😊
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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