Your.Rentals is my most important partner in sales. I can rely on very quick and effective support as well. Bem is always at disposal and provide invaluable assistance with any kind of booking is... Se mer
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Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
I previously wrote a review on issues i had with Your.Rentals a couple of days ago. I have had heir support team working tirelessly to assist with Payoneer to resolve the payout issues. I am now... Se mer
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I had a problem with a booking that I thought overlapped another 1. Dates were blocked on my calender so shouldn't have been able to book. My mistake was for 2027 not 2026. However. The pricing I'd on... Se mer
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FĂŒr das Geld der Ferienwohnung in Thessaloniki war der Aufenthalt gut. Sie hatte alles, was man brauchte. Auf der Terrasse gab es Ungeziefer, aber damit muss man in sĂŒdlichen LĂ€ndern eben rechnen. Die... Se mer
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Företagsinformation
Informationen kommer frÄn olika externa kÀllor
Simple vacation rental software: bookings, payouts, channel manager, and listing in easy guided steps, synch your vacation rental calendars in one account.
Kontaktuppgifter
Vesterbrogade 149, 5., 1620, Copenhagen, Danmark
- support@your.rentals
- your.rentals
3,7
Medel
628 omdömen
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
SÄ anvÀnder företaget Trustpilot
Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
A Legit company
Your.Rentals contacted me today; and spent 45 mins on the phone, assuring me that they would help me in every way possible. Maria was a very patient employee and I am looking forward to a fruitful continuation.
Will keep you posted towards the developments.
I received an apology and reason why my emails were not answered and they have given me tel. numbers to reach them when necessary, and hot line emails which would be answered much quicker.
Dr Sinclair
London
5 maj 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Dear Rudolph,
Weâre sorry to hear about your experience and truly regret the frustration caused. At Your.Rentals, we take all feedback seriously and are committed to providing timely support. While we do not offer phone support, our team responds to all inquiries via email and chat as quickly as possible. If your message was missed, we sincerely apologize.
Please feel free to contact us again at support@your.rentals so we can assist you directly.
Kind regards,
The Your.Rentals Team
Great service and well set up website
Great service and well set up website. I will keep posted on the progress when we start using it to its full potential
5 maj 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Thank you for your kind words! Weâre glad to hear youâre happy with the service and the setup so far. We look forward to supporting you as you begin using the platform to its full potentialâdonât hesitate to reach out if you need anything along the way.
The Your.Rentals Team
Incapaci di relazionarsi col cliente
Incapaci di relazionarsi col cliente, affittano su booking.com i vostri immobili, quindi lo puĂČ fare chiunque, hanno dei tempi di risposta lentissimi e un solo italian speaker..anzi..forse solo una telefoniata che si arrangia se parli piano...
25 april 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Gentile Cliente,
ci dispiace sinceramente leggere la sua recensione e ci scusiamo se la sua esperienza non Ăš stata allâaltezza delle aspettative. Il nostro obiettivo Ăš offrire un servizio trasparente, accessibile e di qualitĂ a tutti i nostri utenti. Stiamo lavorando per migliorare i tempi di risposta e potenziare il supporto nella lingua italiana. La ringraziamo per il suo feedback, che ci aiuta a crescere.
Cordiali saluti,
Il team di Your.Rentals
It was great!People help for people.
28 april 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Thank you!
I recently had an issâïžâïžâïžâïžâïž Outstanding Customer Support â Highly Recommended!ue with myâŠ
I recently had an issue with my property listing on Your.Rentals, and their support team went above and beyond to help me resolve it quickly. The response time was impressive, and the representative I spoke with was knowledgeable, patient, and genuinely eager to assist.
What sets Your.Rentals apart is their dedication to customer satisfaction. They didnât just provide a generic responseâthey took the time to understand my concern and offered a clear, effective solution. The platform itself is user-friendly, but having such reliable support makes the experience even better.
Whether you're a new host or an experienced property manager, Your.Rentals provides excellent service and peace of mind. I highly recommend them to anyone looking for a hassle-free rental management solution with top-notch support!
17 april 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Thank you so much for your thoughtful and encouraging review!
We're absolutely thrilled to hear that our support team was able to help you quickly and effectively. Providing fast, friendly, and knowledgeable assistance is something we truly care about, so it's wonderful to know that it made a difference for you.
At Your.Rentals, we believe that great software should come with great supportâbecause we know your time is valuable, and your business matters. It's especially rewarding to hear that our platform and team are delivering the kind of experience youâd recommend to others.
Thanks again for being part of the Your.Rentals community. We're here whenever you need us! đ
Svar frÄn Your.Rentals
Thank you for the kind words!
We're so happy to hear that you've had a great experience with Lidiaâshe truly is a star on our support team! We'll make sure she sees your messageâitâll definitely make her day.
Thanks for being with Your.Rentals! We're always here to help. đ
Attenzione unica!
Una attenzione meticolosa e continua verso il cliente per la soluzione delle problematiche riscontrate.Unica!
2 april 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Grazie per le tue parole! Siamo felici di sapere che hai apprezzato il nostro supporto. Siamo sempre qui per aiutarti! đđ
100% satisfied with resolution
I reached out to VRBO due to an issue with a rental; I had not stayed at the rental at all and stayed at another location where I felt safer and more comfortable. Since the owner/host was not responsive, I decided to reach out directly to VRBO before contacting my bank or a legal representative. Nerea Vu responded to my inquiry within 24 hours and within a week had resolved the issue to my satisfaction. The resolution shows that the company and its representatives are concerned with clients' experience and are willing to listen.
24 mars 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Thank you for your feedback! We're glad to hear that Nerea was able to assist you and resolve your issue quickly. Providing a supportive and responsive experience is our priority. If you ever need anything else, we're here to help! đ
ME HAN ROBADO LA RESERVA
ME HAN ROBADO LA RESERVA, SEGUN ESTA EMPRESA HOMELIKE CANCELĂ SUS OPERACIONES AYER 27/03/2925, MI RESERVA LA HICE EL 03/02/2025 Y SE SUPONE A FIN DECADA MES A MĂS TARDAR LAS OPERACIONES BANCARIAS Y FINANCIERAS YA SE REALIZARON Y FOR YOURENTALS DICE QUE DEBO REALIZAR OTRO DEPĂSITO, ESO ES ESTAFA!!!
28 mars 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Hola Eleonor, lamentamos mucho la situaciĂłn que describes y entendemos tu preocupaciĂłn. Queremos revisar tu caso en detalle para encontrar la mejor soluciĂłn lo antes posible. Te pedimos que contactes a nuestro equipo de soporte en support@your.rentals para que podamos analizar la situaciĂłn y brindarte la asistencia necesaria.
Esperamos poder ayudarte pronto.
El equipo de Your.Rentals
Resuelven incidencias
Después de comunicar una incidencia con un anuncio se han tomado muchas molestias por resolverlo y para no vuelva a suceder. Gracias
5 mars 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Muchas gracias por dejarnos el comentario sobre tu experiencia con Your.Rentals. Un saludo.
El equipo de Your.Rentals
double booked, still waiting for refund and compensation
Booked a rental for 1 night on booking.com and it was double booked, someone was already there when we arrived. Called the company and they gave me the owners number who was completely useless and basically said it wasnt his problem because on his site there was only one booking which was not ours, we had to get a hotel that wad almost double the price so I am still waiting on a refund for the original rental and compensation for our hotel and travel as we had to get taxis to the property and then back after we found out it had been double booked, caused an unreal amount of stress, and especially travelling with two disabled people and almost missing the reason we needed the rental in the first place!!
15 mars 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Dear Emily,
We sincerely apologize for the distressing experience you had. A double booking is never acceptable, and we understand how frustrating and inconvenient this must have been, especially given your circumstances.
Our team is actively looking into this matter to understand what went wrong and ensure it is resolved as quickly as possible. Please rest assured that we take these situations seriously and will follow up regarding your claim.
Thank you for bringing this to our attentionâwe appreciate your patience while we investigate. If you havenât already, please reach out to our support team so we can assist you directly.
Best regards,
Your.Rentals Team
Ha sabido escuchar mis argumentos
Ha sabido escuchar mis argumentos, ha escuchado por las dos partes, no estoy acostumbrada a eso en otras pĂĄginas.
Trato exquisito, realmente me he sentido oĂda por vuestra parte.
Gracias
18 mars 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
ÂĄMuchas gracias por tus amables palabras! Creemos firmemente en la importancia de escuchar a ambas partes y garantizar una comunicaciĂłn justa y transparente. Nos alegra saber que te has sentido escuchado/a y valorado/a, eso significa mucho para nosotros.
Tu satisfacciĂłn es nuestra prioridad, y agradecemos que hayas compartido tu experiencia. Si necesitas algo en el futuro, estamos aquĂ para ayudarte.
Atentamente,
El equipo de Your.Rentals
Payment follow-up
I had a payment issue and Your.Rentals have been following up to ensure that I had proeperly received payment after it was resolved. I really appreciated that.
27 februari 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Thank you for your kind feedback Mark, we are doing our utmost to help our customers and are always happy to hear when we succeed.
Warm Regards,
The your rentals team
Quick and efficient help
Quick and efficient help when a situation arose that needed to be resolved. Met a clever and solution-oriented employee at the resolution centre.
20 februari 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
We are happy that you are pleased with our services. Will pass the nice review to our resolution center.
Best,
Your.rentals
PLEASE AVOID
They kept the property on booking.com and Air B&B after I booked it and dramatically increased the price. After a few weeks I see that they cancelled my reservation saying it is no longer available (I assume that means that they found another customer who paid more, but I cannot confirm that). This has meant that prices has increased on other accommodation and has caused me to lose money. I had to send them 5 emails about this matter (and booking.com called them) before they responded and then a week later decided to cancel. PLEASE AVOID AT ALL COSTS
18 februari 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Hi Will,
I am sorry to hear about your experience Will. Sometimes, very rarely our clients properties end up with the wrong price on the sales channels. I believe that was what happened in your case which explains that you later found the listing at a higher price. Unfortunately these things happen and it is up to our clients to then honour or cancel the booking.
I hope that you manage to find alternative accommodation.
Warm Regards,
Your.Rentals team
Svar frÄn Your.Rentals
Vielen dank :)
Good fast & clear responses
6 februari 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Thank you very much for your positive feedback. Our aim is to always give our customers an excellent experience and we are so glad to hear when we succeed.
Warm Regards,
Your.rentals team
Responde en tiempo y forma y el reclamoâŠ
Responde en tiempo y forma y el reclamo parece estar resuelto.
5 februari 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Muchas gracias por sus comentarios positivos. Nuestro objetivo es siempre brindar a nuestros clientes una experiencia excelente, y nos alegra mucho saber cuando lo logramos.
Atentamente,
El equipo de Your.Rentals
Todo muy correcto de la forma de como el asunto se negocioâŠUn dia mas en el paraiso.
Todo muy correcto de la forma de como se llevaron las negociaciones
3 februari 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Muchas gracias por sus comentarios positivos. Nuestro objetivo es siempre brindar a nuestros clientes una experiencia excelente, y nos alegra mucho saber cuando lo logramos.
Atentamente,
El equipo de Your.Rentals
Svar frÄn Your.Rentals
Thank you very much for your positive feedback. Our aim is to always give our customers an excellent experience and we are so glad to hear when we succeed.
Warm Regards,
Your.rentals customer service team
Detta Àr Trustpilot
Vem som helst fÄr skriva ett omdöme pÄ Trustpilot. Den som skriver ett omdöme Àger sitt omdöme och detta innebÀr att personen i frÄga kan redigera eller ta bort sitt omdöme nÀr som helst. Omdömen finns kvar pÄ Trustpilot sÄlÀnge omdömeslÀmnarens konto Àr aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
LÀs mer om andra typer av omdömen.
Vi skyddar vÄr plattform med hjÀlp av dedikerade medarbetare och smart teknologi. LÀs mer om hur vi bekÀmpar falska omdömen.
LÀs mer om omdömesprocessen pÄ Trustpilot.
HÀr Àr 8 tips pÄ hur man kan skriva omdömen pÄ bÀsta sÀtt.
Verifieringen hjÀlper till att sÀkerstÀlla att det Àr riktiga mÀnniskor som skriver omdömena som du lÀser pÄ Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan pÄverka företagets TrustScore. Detta strider mot vÄra riktlinjer.