Your.Rentals is my most important partner in sales. I can rely on very quick and effective support as well. Bem is always at disposal and provide invaluable assistance with any kind of booking is... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I previously wrote a review on issues i had with Your.Rentals a couple of days ago. I have had heir support team working tirelessly to assist with Payoneer to resolve the payout issues. I am now... Se mer
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I had a problem with a booking that I thought overlapped another 1. Dates were blocked on my calender so shouldn't have been able to book. My mistake was for 2027 not 2026. However. The pricing I'd on... Se mer
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Für das Geld der Ferienwohnung in Thessaloniki war der Aufenthalt gut. Sie hatte alles, was man brauchte. Auf der Terrasse gab es Ungeziefer, aber damit muss man in südlichen Ländern eben rechnen. Die... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Simple vacation rental software: bookings, payouts, channel manager, and listing in easy guided steps, synch your vacation rental calendars in one account.
Kontaktuppgifter
Vesterbrogade 149, 5., 1620, Copenhagen, Danmark
- support@your.rentals
- your.rentals
3,7
Medel
628 omdömen
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Genuine
I expressed my concern about a booking coming from a guest I couldnt get hold of. The supprt team, in this case Juana, got back to me and showed genuine interest and concern about my worries. We emailed back and forth until the issue was solved and closed. I felt well backed up every step of the way. Peace of mind.
4 oktober 2024
Omdöme utan inbjudan
Svar från Your.Rentals
Thank you Ellie for you feedback.
Svar från Your.Rentals
Thnk you for your feedback Monika!
Svar från Your.Rentals
Thanks for your feedback Karin.
Preiswerte Ferienwohnung in…
Für das Geld der Ferienwohnung in Thessaloniki war der Aufenthalt gut. Sie hatte alles, was man brauchte. Auf der Terrasse gab es Ungeziefer, aber damit muss man in südlichen Ländern eben rechnen. Die Wohnung selbst war ungezieferfrei. Weiterer Pluspunkt: Haustier erlaubt. Den Service musste ich nicht beanspruchen, so daß ich ihn auch nicht bewerten kann. Die Lage war 1a, 10 Minuten Fußweg zum Aristoteles Square.
24 september 2024
Omdöme utan inbjudan
Svar från Your.Rentals
Thanks for sharing you experience Sylvia.
Well organised booking system
Well organised booking system, works well for the host
6 september 2024
Omdöme utan inbjudan
Svar från Your.Rentals
Thank you for your feedback! At Your.Rentals, we strive to provide accurate and helpful support to all our users. If there’s anything else we can help you with, please don’t hesitate to reach out!
Very understanding
The fast response very, understanding and respectful.
4 september 2024
Omdöme utan inbjudan
Svar från Your.Rentals
Thank you Miiro.
SUPER CONSIGLIATO
Servizio clienti TOP , sicuramente torneremo ancora !
10 augusti 2024
Omdöme utan inbjudan
Svar från Your.Rentals
Grazie Ellie.
Great information and support
Great information and support. Fast, efficient and very detailed.
27 augusti 2024
Omdöme utan inbjudan
Svar från Your.Rentals
Thanks for the kind words Casa Aluem!
Bare minimum
In my case that service did the bare minimum.
I was a guest in a filthy place with bedbugs.
Called and informed the 2nd day after a horrific night, their response was very late, after 5 days they stepped in and the resolution wasn't explained at all, stayed 1 of the 5 nights, demanded photos after my checkout, not since i was at the property and proceed with no explanation why they will refund only 2 nights, that resolution came 5 days after checkout, so 10 days after the problem report.
Hope they will reorganize and be more responsive and fair.
24 augusti 2024
Omdöme utan inbjudan
Svar från Your.Rentals
Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Your experience falls far short of our standards, and we are taking your concerns seriously. We understand the frustration caused by the delayed response and the confusion surrounding the resolution. Please know we are reviewing this case to prevent similar occurrences in the future. We aim to be more responsive and transparent in all communications. Thank you for bringing this to our attention, and we truly hope to earn back your trust in the future.
YR Support
We appreciate YR's services
We appreciate YR's services. Bem from the resolution team is particularly amazing at his job.
Would recommend.
20 augusti 2024
Omdöme utan inbjudan
Svar från Your.Rentals
Thank you Lola, we will forward your message to Bem.
YR Team
Lidia
Lidia
Has been a great help to me setting our website up correctly.
Thank you
Amanda
19 augusti 2024
Omdöme utan inbjudan
Svar från Your.Rentals
Thank you Amanda for your kind words, I'll make sure Lidia know about them!
Reliability
Even in front of difficulties, they have honoured their commitment and taken full responsibility.
13 augusti 2024
Omdöme utan inbjudan
Svar från Your.Rentals
Thank you for your kind words Gianni. We are glad to read your comment.
We keep working to improve our service and bring the true "all in solution" for vacation rental property managers and owners.
Best regards,
YR Team
Amabilidad del anfitrion.
15 augusti 2023
Omdöme utan inbjudan
Svar från Your.Rentals
We are glad you had a great experience.
tempistco
La professionalità and la disponibilità di risolvere le problematiche.
7 augusti 2024
Omdöme utan inbjudan
Svar från Your.Rentals
Thank you for sharing your feedback with us. We are delighted to hear that you appreciate our professionalism and availability in resolving any issues you may encounter. We strive to provide exceptional service to all of our clients, and it means a lot to us that we have met your expectations.
Thank you for choosing your.rentals!
It is always great experience and…
It is always great experience and support from Scott!
I love the Your Rental application.
14 augusti 2024
Omdöme utan inbjudan
Svar från Your.Rentals
Thank you so much for your kind words! We’re thrilled to hear you’ve had a great experience with Scott and that you love the Your.Rentals app. We’re here to keep making things even better for you!
Ayuda con un reserva
10 augusti 2024
Omdöme utan inbjudan
Svar från Your.Rentals
Gracias por tu valoración! Un saludo.
Nice experience
Nice experience. Good follow up, all in all good support.
10 augusti 2024
Omdöme utan inbjudan
Svar från Your.Rentals
Thanks for the kind words.
Excellent customer service
Excellent customer service, excellent way and fast handling how to resolve my issue.
28 juli 2024
Omdöme utan inbjudan
Svar från Your.Rentals
Thank you for your kind words and for taking the time to leave a review.
We had a problem with accommodation
We had a problem with accommodation. It was in very bad condition and it was not possible to stay in it. We found the new one and we get the refund for the desputed one in a week. The person in charge of our complaint was more than kind and patient. Honestly, I didn't expect that it would end easily or quickly.
Thanks for everything Nerea and Your.Rentals team.
17 juli 2024
Omdöme utan inbjudan
Svar från Your.Rentals
Thank you for taking the time to leave a review about your experience with our accommodation. We are sorry to hear that you encountered a problem with the initial accommodation provided. We understand how frustrating and inconvenient that can be.
We are glad to hear that we were able to assist you in finding a new accommodation and that you received a refund for the disputed one within a week. Our team strives to provide prompt and efficient solutions for any issues that may arise during your stay.
We will make sure to pass along your kind words to Nerea and the rest of our team. We truly appreciate your understanding and patience in this matter.
It was our pleasure helping you and we hope to have the opportunity to host you again in the future.
Best regards,
Your.Rentals team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.