Your.Rentals Omdömen 628

Moje iskustvo s rentals je pomagao u svakom pogledu i odgovarao na svakom mom pitanju i savršen obavljen posao hvala vam puno.

Issues was promptly sorted out professionally

Very satisfied with service, fast and correct, polite attitude, thanks again ❤️

Thank you Your.rentals support for helping me export and import and sync calenders from other booking platforms.
This feature is very important and has to be carefully done with an expert.

I needed help with my listing, I was getting really stressed with trying to sort, I messaged your rentals and a lovely lady called Anne quickly came to my rescue, she sorted out the problem swiftly, and when I also had a further problem, I messaged her and she answered my email in record time and once again it was sorted, she also checked my listing went on to help and make sure everything was OK, it was such a relief to have the assistance of a very knowledgeable thoughtful understanding person, so thank you Anne very much, you are brill

Cette expérience avec ces voyageurs de mauvaise foi à été parfaitement traitee par vos services, Merci pour vos interventions auprès du site vendeur et des voyageurs ainsi que pour votre accompagnement de qualité et efficace tout au long du traitement de cette problématique. Christophe (PALMERASOL)

User friendly interface and great support.
It is worth to pay little extra and get the support and visibility that we do not have with Airbnb and Booking.com.

Luis Holiday House is the best place for your stay, book now.
Zanzibar tropical Island

C'est nul archi nul. Propriétaires fuyez cette plateforme (en fait Agoda précisément). J'ai eu des réservations plusieurs mois avant l'arrivée potentielle des voyageurs. Donc l'hébergement est bloqué pendant des mois (4 mois) en pleine saison estivale, pour une longue période : une fois 1 mois, une fois 2 semaines. Puis tout d'un coup, le voyageur annule, le dernier jour possible pour que rien ne lui soit facturé... Pourquoi ils font ça ? Je ne sais pas. Enfin c'est vraiment une arnaque. Mais non ! Voilà ! Une saison de foutue ! Aucun dédommagement bien entendu.
JUSTE POUR INFORMER LE PUBLIC
J'ai déjà écrit à Your rentals avant de publier mon avis pour leur signaler ces agissements. Ils ne m'ont pas répondu... Maintenant que mon avis est public, ils me demandent de les contacter, pour faire bien auprès de leurs clients. Alors qu'en fait il n'en est rien. C'est juste de la communication. Rien d'autre!
C'est pas joli, joli Your Rentals !

We booked a short-term rental in Berlin through Your.Rentals (listed on Airbnb). The apartment was completely misrepresented: wrong address, a run-down former storefront next to a bar, with mold, exposed wires, no privacy, no fire safety, and only one key.

There was even a 1x1 meter hole in the bathroom ceiling, leading to a room above with a bathtub and a window facing our kitchen. We had no access to that space — which means someone else must have. That’s a massive safety and privacy concern.

We left after 15 minutes, used nothing, and immediately contacted Airbnb. They acknowledged the issue and partially covered our hotel costs. Your.Rentals, on the other hand, refused to take responsibility or issue a full refund, despite full documentation and the fact that we never stayed there.

Worse, they stopped responding and are clearly stalling until the review period expires.

This is not a professional platform. There's no accountability, no transparency, and no guest protection. They hide behind Airbnb and leave others to deal with the damage.

We will be reporting the listing and the company to Berlin authorities.

Avoid booking with Your.Rentals at all costs.

Update – August 2025:
Your.Rentals has replied here with a generic statement, but I have already contacted them multiple times with full documentation: timestamped photos, location history, and hotel receipts proving I left the property after minutes and never stayed there.

One of the most serious issues — a 1x1m open hole directly above the shower, leading into another room we had no access to — has been dismissed by them as a “private area.” This is not only irrelevant, it is a clear privacy and security breach.

They have refused a full refund and repeated the host’s statements without addressing any of the documented facts. The case is now reported to Berlin Ordnungsamt, and complaints are being prepared for the Norwegian Consumer Council (Forbrukerrådet) and the European Consumer Centre (ECC).

This is not about expectations — it is about guest safety, misrepresentation, and accountability.

Very useful PMS to manage tourist rentals. We manage many properties through Your Rentals and we are satisfied with the results. Great support and customer service.

Thank you for resolving my problem fast :)

I had a great experience working with Your.Rentals support team. My request was handled quickly, professionally, and with clear instructions. Nicole from the Product Support team was very kind and responsive. Thank you for the helpful guidance and friendly communication. Highly recommended for any property owners looking for reliable OTA support!

LIDIA was most helpful and patient whilst helping me resolve problems . Highly recommend

Asistencia rápida y detallada y en español. Muy recomendable. Felicitaciones a Lidia

Went beyond her job to help me & my family x

Don't waste your time using them as a channel manager. While VRBO has them listed as an integrated partner, VRBO refuses to connect with them, and I see why. Also, other than PayPal, they only use Payoneer that is expensive and not customer friendly. They do not give you the option to use Wise that is way cheaper and customer friendly. They are also extremely inflexible and unhelpful to the needs of their customers.

I got great help from Lidia to get my apartment fully completed on the site. She showed online how to do it and made it easier for me to fill in all the registration numbers on the platforms. Big thank you for that. Let the bookings come in!!!

Great service, always responsive, can only recommend to others