Your.Rentals is my most important partner in sales. I can rely on very quick and effective support as well. Bem is always at disposal and provide invaluable assistance with any kind of booking is... Se mer
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Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
I previously wrote a review on issues i had with Your.Rentals a couple of days ago. I have had heir support team working tirelessly to assist with Payoneer to resolve the payout issues. I am now... Se mer
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I had a problem with a booking that I thought overlapped another 1. Dates were blocked on my calender so shouldn't have been able to book. My mistake was for 2027 not 2026. However. The pricing I'd on... Se mer
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FĂŒr das Geld der Ferienwohnung in Thessaloniki war der Aufenthalt gut. Sie hatte alles, was man brauchte. Auf der Terrasse gab es Ungeziefer, aber damit muss man in sĂŒdlichen LĂ€ndern eben rechnen. Die... Se mer
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Företagsinformation
Informationen kommer frÄn olika externa kÀllor
Simple vacation rental software: bookings, payouts, channel manager, and listing in easy guided steps, synch your vacation rental calendars in one account.
Kontaktuppgifter
Vesterbrogade 149, 5., 1620, Copenhagen, Danmark
- support@your.rentals
- your.rentals
3,7
Medel
628 omdömen
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
SÄ anvÀnder företaget Trustpilot
Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
Worst Experience ever
Worst Experience ever! Never buy fancy thing from them I rented an apartment for Dubai and never got answer how to check in and when you call them the berly speak English. The told me to call the landlord and gave me af WhatsApp number but the guy has sold it and couldnât help. Your rentals didnât now what to do and now I am stock without and apartment that I have paid for
27 oktober 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Hi Amier,
Weâre very sorry to hear about your experience with your reservation in Dubai. This is certainly not the standard we strive for, and we regret the frustration it has caused you.
Your feedback is very important to us, and weâd like the opportunity to review this further so we can make it right and prevent similar issues in the future. Please reach out to us at support@your.rentals with your reference details so our team can assist you directly.
â Your.Rentals Team
Stay away from Your Rentals
Booked an apartment in Edinburgh for a Canadian friend for one week. It was confirmed then swiftly cancelled, according to Your rentals anyway but in booking.com it was still in my confirmed list of bookings. I asked why it was cancelled, they said they over booked but I dare say they didn't want to go for as cheap as I got it with genius discount.
They said it would be refunded and that was that. Received a cheeky message tonight telling me to stop message, it was canceled and that's that, they are too busy to keep responding. But I did not message again. I'll be very careful not to use any accommodation this cheeky company looks after. I took screenshots as proof but there's no facility to add them here
23 oktober 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Hi Jeanine,
We're truly sorry to hear about this experience, we completely understand how frustrating it must have been, especially with the confusion between platforms and the messages you received.
Could you please forward all the details and your screenshots to resolution@your.rentals ? Our Team will carefully review the situation and do their best to see how we can help further.
Thank you for bringing this to our attention, and again, our sincere apologies for the inconvenience caused.
Best regards,
Your.Rentals
Huis dat we gehuurd hadden
Huis dat we gehuurd hadden, bleek niet te bestaan. Jacuzzi, sauna in vervangend huis werkten niet, zwembad 50% kleiner. Heel veel stuk in en om de villa. Hele vakantie contact gezocht, 1 grote ergernis. Uitsluitend borg terug gekregen achteraf, 0 compensatie. Op mail, app etc reageren ze niet. Schandalige club!
29 augusti 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Beste Britt,
Het spijt ons zeer te horen over uw ervaring met het geboekte huis in Turkije. Dit is zeker niet de standaard die we nastreven en we betreuren de frustratie die dit u heeft bezorgd.
We stellen het zeer op prijs als u de kans krijgt om te onderzoeken wat er mis is gegaan en ons best doet om het goed te maken. Neem rechtstreeks contact met ons op via resolution@your.rentals, zodat we het kunnen oplossen.
Bedankt voor uw feedback!
â Your.Rentals Team
Annule votre réservation à 2j du départ !!!
J'ai rĂ©servĂ© un logement avec GĂźtes. Fr. Un interlocuteur de Holidu m'a confirmĂ© la disponibilitĂ© de l'appartement. Puis une employĂ©e de Your rentals m'a contactĂ©e un dimanche, Ă 3j du dĂ©part, pour m'annoncer que le logement n'Ă©tait plus disponible. Elle m'en a proposĂ© un autre (moins bien, une chambre au lieu de 2, mal placĂ©) au mĂȘme prix que j'ai refusĂ©. Bilan, je pars en famille dans 2 jours, ma rĂ©servation n'est pas encore annulĂ©e ni remboursĂ©e. Je n'ai pas les moyens de rĂ©server ailleurs. Mon interlocutrice ne parle pas français. C'est une galĂšre sans nom. Ă 48h du dĂ©part, je ne sais pas oĂč je vais faire dormir ma famille !!!
19 oktober 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
ChĂšre Vanessa Ripplinger,
Nous sommes sincÚrement désolés d'apprendre votre mauvaise expérience avec votre réservation via Holidu. Ce n'est absolument pas le niveau de service que nous nous efforçons d'offrir, et nous regrettons les désagréments occasionnés. Holidu nous a confirmé avoir procédé à un remboursement intégral.
Par ailleurs, votre avis est trÚs important pour nous, et nous souhaiterions examiner cette situation plus en détail afin d'y remédier et d'éviter que de tels problÚmes ne se reproduisent. N'hésitez pas à nous contacter directement à l'adresse resolution@your.rentals si vous avez d'autres commentaires.
Merci pour votre temps.
â Your.Rentals Team
Luca is AMAZING
Luca is AMAZING
Don't know what I would have done if he didn't help me
Very patient, courteous and ever so kind
MANY THANKS LUCA
The BESTEST
10 oktober 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Thank you so much for your thoughtful review! We're delighted to hear that you had a positive experience with our agent. Your kind words truly mean a lot, and weâll be sure to pass them along. Luca will be thrilled to know his support made a difference. Weâre here whenever you need us again!
ExpĂ©rience extrĂȘmement dĂ©cevante etâŠ
Edit: en plus de signaler mon avis qui ne semble pas leur plaire, ils mentent ouvertement et j'ai des captures d'écran en témoignant! Il n'y avais rien de précisé sur l'annonce et dans la description du logement.
---
ExpĂ©rience extrĂȘmement dĂ©cevante et comportement inacceptable
Jâai rĂ©servĂ© un logement Ă Paris via Booking.com, gĂ©rĂ© par Yourental, et jâai dĂ©couvert aprĂšs la rĂ©servation quâun couvre-feu Ă 19h30 Ă©tait imposĂ©, interdisant toute sortie de la chambre entre 19h30 et 7h du matin.
Cette information nâĂ©tait mentionnĂ©e nulle part sur lâannonce Booking, ni dans la description du logement, ni dans les conditions de sĂ©jour visibles avant la rĂ©servation.
Quand jâai signalĂ© le problĂšme, le gestionnaire a refusĂ© toute annulation sans frais et a eu un comportement irrespectueux et agressif.
Ils vont sans doute rĂ©pondre ici que âle couvre-feu Ă©tait indiquĂ© dans lâannonceâ â mais câest faux.
Cela nâapparaĂźt que dans une section cachĂ©e (âgĂ©rĂ© par Yourentalâ) Ă laquelle aucun voyageur normal nâa accĂšs avant la rĂ©servation, et sĂ»rement pas dans la description principale du logement.
Câest une pratique trompeuse et une attitude totalement non professionnelle.
PlutĂŽt que dâassumer leur responsabilitĂ©, ils prĂ©fĂšrent accuser le client et refuser tout geste commercial.
Je déconseille vivement de réserver un logement géré par cette entreprise.
Booking devrait retirer leurs annonces pour préserver la confiance des utilisateurs.
Votre sĂ©jour mĂ©rite mieux quâun couvre-feu cachĂ© et un service client aussi dĂ©sagrĂ©able.
5 oktober 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Hi Greg,
We're truly sorry to hear about your experience and completely understand your frustration.
The house rules were clearly and publicly stated on the listing, and guests agree to them when booking. Please know that we are taking your feedback seriously and will follow up with both the host and our internal teams to prevent similar situations in the future.
If you havenât already, we encourage you to reach out to support@your.rentals
so we can make sure your case is properly addressed.
Thank you again for bringing this to our attention,
The Your.Rentals Team
No support
Waiting for payment to be taken for rental apartment. Going in 5 days timecard not fitting the customer support/reply should do
22 september 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Dear Miss Karen Dutton,
Thank you for your feedback.
We apologize if our response time caused you any concerns. We understand how important timely communication is, especially when preparing for your stay. Please be assured that our team always strives to support our guests as quickly as possible.
Please note that our team responded to your emails and messages on the next business day with the full information you needed. If you require any further assistance, please don't hesitate to contact us at bookings@your.rentals.
We truly appreciate your understanding and look forward to welcoming you soon.
â Your.Rentals Team
Svar frÄn Your.Rentals
Hello Telemachos,
Thank you so much for your kind words! It really motivates us to keep delivering the best service possible.
exceeding my expectation
i contacted the support for an issue regarding a payout not received on time, they have reacted immediately and the issue has been solved within 24 hours. I could not be more satisfied
12 september 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Hi Lella,
Thank you so much for your kind words! We're thrilled to hear you had a great experience and that our team delivered the level of service you deserve. Your feedback truly means a lot to usâit motivates us to keep doing what we love: putting our customers first.
Svar frÄn Your.Rentals
Hi Gavin,
Thank you so much for your thoughtful review! We're delighted to hear that you had a positive experience with our agent. Your kind words truly mean a lot, and weâll be sure to pass them alongâtheyâll be thrilled to know their support made a difference. Weâre here whenever you need us again!
We briefly experienced a payment issue
We briefly experienced a payment issue, but with Anne's help, we resolved it quickly. I'd like to thank
Anne for her effort, helpfulness, and prompt response throughout this entire process.
15 september 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Hi Zeynel,
Thank you so much for your thoughtful review! We're delighted to hear that you had a positive experience with our agent. Your kind words truly mean a lot, and weâll be sure to pass them alongâtheyâll be thrilled to know their support made a difference. Weâre here whenever you need us again!
Absolutely the worst experience I'veâŠ
Absolutely the worst experience I've had, rented a property of them in Sydney and the Custer service was atrocious, having managed hotels for 30 years, I'm dumbfounded as to how they are still operating, I notified their contact of issues am having in the rental and ignored!
15 september 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Dear Jason Sparks,
We are very sorry to hear about your experience at the property in Sydney. We understand how frustrating this must have been, especially given your background in hospitality. This is far from the standard we strive to uphold, and we sincerely apologize for any lack of support you received.
Weâd really appreciate the chance to look into what went wrong and do what we can to make things right. Please reach out to us directly at resolution@your.rentals so we can make it right.
Thank you for your feedback!
â Your.Rentals Team
Great experience
I am a host here in the Philippines and its my first time having a booking from this apps and its very satisfying. i recommend this apps to those host out there and to guests that is looking for accommodations.
I also commend Ms. Lidia, for helping me along the way and for being so responsive always. until the booking ends she entertained all my questions . âïžâïžâïžâïžâïž
30 augusti 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Hello Myleen,
Thank you so much for sharing your wonderful experience! We're thrilled to hear that your first booking went smoothly and that our platform met your expectations. Your recommendation means a lot to us and to future hosts and guests alike.
Great customer service and support to the host
As a host, I really appreciate how responsive and polite it's employee or customer agent. Thru their contact us support link, a company representative immediately sent me email and guide me how to get my payout. We exchanged 4 emails since she patiently answered my questions and she gave me clarifications and guidelines. I literally asked her if this company is a scam, and It is not. It's so amazing how how she handled this question, which I'm very wrong to ask because I had an immediate doubt when I did not received my payout due to some problem with PayPal. She guided me where to input my bank details for direct payment and I got my payout. Thank you so much, for helping me and guiding me.
2 september 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Hi Frazil, thank you so much for your kind words! We're thrilled to hear you had a great experience and that our team delivered the level of service you deserve. Your feedback truly means a lot to usâit motivates us to keep doing what we love: putting our customers first.
Me cancelaron la reserva pero me cobraron la estancia
AlquilĂ© una propiedad en your.rental a travĂ©s de booking ( ref 5353.356.275) para ir a Tirana. Un cobro a mi tarjeta desde Copenhague sin ninguna referencia hizo saltar una alarma de fraude en mi tarjeta. Contacte con la propiedad a travĂ©s de booking y ante la falta de respuesta el banco cancelo la tarjeta. EscribĂ a your.rentals varias veces para informarles de la situaciĂłn. Finalmente un par de dĂas antes del dia de mi estancia me contestaron q no me preocupara que el pago era correcto y que todo estaba bien. Mi sorpresa el dĂa de mi estancia me cancelan la reserva, luego me llegan mensajes de que el mĂ©todo de pago era no valido!! Os escribĂ 4 mensajes avisando y solo dijisteis q todo estaba correcto! Pero lo peor no solo me dejaron tirada en Tirana sin alojamiento, sino que los sinvergĂŒenzas despuĂ©s de la falta de comunicaciĂłn, de cancelarme la reserva van en contra de mi tarjeta cancelada y recuperan el pago!! AsĂ que primero me cancelan la reserva y luego me cobran la estancia!! No os fieis lo mĂĄs mĂnimo!! La at al cliente es inexistente, no solucionan ningĂșn problema y encima te cobran!
1 augusti 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Hola Sara,
Lamentamos profundamente la situaciĂłn que experimentaste con tu reserva y comprendemos perfectamente tu frustraciĂłn.
Tras revisar tu caso, confirmamos que el pago inicial fue rechazado por tu banco, lo que generĂł una alerta de posible fraude. Aun asĂ, cuando nos contactaste, te informamos que la reserva seguĂa activa y el pago se habĂa procesado correctamente. No recibimos mĂĄs respuesta por tu parte en ese momento.
El dĂa de tu llegada, recibimos una reclamaciĂłn bancaria por presunto fraude. Al considerar que ya no deseabas continuar con la reserva, procedimos a cancelarla e iniciamos el proceso de reembolso completo.
No obstante, como el pago quedĂł en disputa con tu banco, el reembolso no pudo completarse en ese momento. Posteriormente, proporcionamos documentaciĂłn para defender nuestra posiciĂłn. Sabemos que esto pudo haber provocado que tu banco rechazara tu reclamaciĂłn, lo que puede haber generado confusiĂłn al mantenerse el cargo.
Queremos dejar muy claro que, aunque el resultado de la disputa nos sea favorable, igualmente emitiremos un reembolso completo, ya que la reserva fue cancelada debido a esta disputa de pago.
Por favor, contĂĄctanos directamente en support@your.rentals
para seguir este proceso contigo y facilitar cualquier documentaciĂłn que necesites.
Gracias por tu comentario,
El equipo de Your.Rentals
Setup was quick and straightforward
Setup was quick and straightforward. Connecting to a booking channels like Airbnb, booking.com, etc. was seamless, and everything synced smoothly. Very satisfied so far!
28 augusti 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Thank you so much for your great feedback!
Weâre thrilled to hear that setup was quick and everything synced smoothly with your booking channels. Our goal is to make things as seamless and intuitive as possible, so it's great to know the experience met your expectations.
If thereâs ever anything we can do to support you further, donât hesitate to reach out â weâre here to help.
Wishing you lots of success with your listings,
The Your.Rentals Team
They resolved the issue but it's notâŠ
They resolved the issue but it's not easy to contact them, everything is email and it's hard to talk to someone. This would make it more satisfying and simple, less anxiety.
18 augusti 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Hi Mr Karim,
Thank you for your feedback â weâre glad we could help resolve the issue!
We truly appreciate your point about communication. While we aim to streamline support through email to ensure consistency and follow-up, we understand that sometimes a more direct conversation can make things feel quicker and less stressful.
Your comments help us improve, and weâll definitely take this into account as we continue working to offer better and more responsive support experiences.
Thanks again for sharing your thoughts,
The Your.Rentals Team
This was by far the worst bookingâŠ
This was by far the worst booking experience Iâve ever had. The property has a hidden curfew between 19:30 and 07:00 which was not made clear at booking. This means you literally cannot enter the apartment after 7:30pm â completely unreasonable for a trip to Paris.
To make matters worse, the host accepted my request for check-in between 19:00â20:00 but then refused to honor it. We arrived at 19:50 and waited until around 20:30 with no check-in instructions, no key codes, and no way to reach anyone. At 20:34, I finally managed to send a message through Booking.com explaining we were at the property with no access. The host replied accusing us of being a âno-showâ and claimed they only waited until 19:00, despite previously confirming check-in until 20:00.
We were denied entry to the accommodation, left stranded late at night, and had to find alternative lodging at the last minute â at our own expense.
This listing is misleading and deceptive. The host is unprofessional, unhelpful, and dishonest about their rules. I would strongly advise anyone considering this property to stay away. There are plenty of other places in Paris where you will actually be treated with basic respect and provided the service you pay for.
22 augusti 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Hi Raj,
We're truly sorry to hear about your experience and understand how frustrating and stressful it must have been to arrive and be unable to access the property â especially after a long day of travel.
We want to sincerely apologise for the confusion regarding the check-in time. If the host confirmed a window between 19:00â20:00, it should have been honoured without exception. Clear and timely communication is essential, and in this case, it clearly fell short.
Weâre also concerned about the mention of a curfew that wasnât clearly disclosed at the time of booking. This goes against our standards of transparency and guest experience. We are actively reviewing this listing and the hostâs handling of your booking to ensure it meets the level of service we expect for all Your.Rentals guests.
Please know that we are taking your feedback seriously and will follow up with both the host and our internal teams to prevent similar situations in the future. If you havenât already, we encourage you to reach out to support@your.rentals
so we can make sure your case is properly addressed.
Thank you again for bringing this to our attention,
The Your.Rentals Team
Good customer service rendered to me as in-house provider
One of the guest who stay in my unit last August 8 to 10 damage 1 of our wall glass and also taking without payment all the honesty store inside the unit and both adaptor as well make the unit dirty with all the party rubbish as well full of stain marks in the wall and bedsheet! I immediately report it after the guest check out
Your.Rentals representative Nerea VU keep in touch with the guest however guest didnât communicate back. She inform me
That they will do there best to compensate the best that they can to build good relationship for both parties and Iâm glad that she really help me all the way until they decided to refund some of the amount to me. Good job team and I will definitely support you guys.
25 augusti 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Hi Shabarry,
Thank you so much for your kind words and for taking the time to share your experience!
Weâre truly sorry for the damage caused by the guest, but weâre glad to hear that our colleague Nerea was able to support you throughout the process and work toward a fair resolution. Our goal is always to protect and support our in-house providers like you, and itâs great to know you felt heard and assisted.
We really appreciate your continued support and trust in Your.Rentals. We look forward to working with you again and helping you get the most out of your rentals.
Warm regards,
The Your.Rentals Team
Bad userservices
Bad userservices, poorly managed and processuel structur us not consumerfriendly at all.
25 juli 2025
Omdöme utan inbjudan
Svar frÄn Your.Rentals
Hi Maria, thank you for your feedback and Iâm truly sorry for the frustration you experienced. We take your comments about service and processes seriously and want to make this right. Please share your details (booking ID and dates) via the in-app chat or our support page so we can investigate and resolve this promptly. Your input helps us improve and better serve you next time.
â Your.Rentals Team
Detta Àr Trustpilot
Vem som helst fÄr skriva ett omdöme pÄ Trustpilot. Den som skriver ett omdöme Àger sitt omdöme och detta innebÀr att personen i frÄga kan redigera eller ta bort sitt omdöme nÀr som helst. Omdömen finns kvar pÄ Trustpilot sÄlÀnge omdömeslÀmnarens konto Àr aktivt.
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