I was finding it difficult to register with XPS due to my age and not being good with technology. As a result, I contacted XPS and spoke with David Wilberforce. He was very professional, spoke very... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great customer service by Mary, credit to her company. Would have been 5 stars but the company have been slow and I have had to chase 3 times in the last 6 months for an update, with no apparent... Se mer
Företaget har svarat
I spoke with Julie for some time about my pension and she was so helpful - making sure that I knew what I was doing and going over points that I didn’t understand. She had the patience of a saint... Se mer
Företaget har svarat
Very happy with the staff that dealt with me on the phone. Each time was told the documents I need would take 10 working days by 2nd class post. Twice now I have received nothing in the post despit... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
XPS Group, a FTSE 250 company, is a leading UK consulting and administration business specialising in the pensions sector and providing wider ranging support to insurance companies in the life and bulk annuities sector. We are agile and have benefits of scale. We have a breadth of experience to draw on and can invest in advanced technological solutions for the benefit of all our clients.
Kontaktuppgifter
Storbritannien
- Enquiries@xpsgroup.com
- xpsgroup.com
4,5
Utmärkt
2 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från XPS Group
We're happy to hear that we answered your query excellently; thank you for your feedback.
XPS Member Support
Svar från XPS Group
We're happy to hear that you found our service helpful, friendly, and quick. Thank you for your positive feedback; it means a lot to us.
XPS Member Support
Svar från XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
Svar från XPS Group
We're happy to hear that our information was clear and understandable for you. Thank you for your positive feedback!
XPS Member Support
Svar från XPS Group
We are so glad to hear that you had a really good experience with our customer service. Thank you for your positive feedback!
XPS Member Support
Classic! Some things never ever, ever change
Classic! Midway through a telephone conversation regarding the astonishing amount of time its taking to transfer my pension away XPS and the fact that they have misinformed both me and my IFA as to the current position of the process, and the line went dead. When I called back, its a recorded message telling me that they close at 5pm.
I hadn't realised that meant they put the phone down mid-conversation. Very clever. Yet another day's interest earned on MY PENSION FUNDS.
Now, of course, we've missed the deadline for the transfer valuation to be used for completion so I believe it'll be another few weeks before completion is possible. Is it any wonder people are transferring away from them?
Rhetorical question and please, XPS, don't respond with another AI generated, "We're sorry to hear you're having [insert words plucked from review here] problem and would like to reach out to you directly" message.
27 januari 2026
Omdöme utan inbjudan
Svar från XPS Group
We appreciate you sharing your experience. We're sorry to hear about the difficulties you've encountered with your pension transfer and the misinformation you received.
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you
XPS Member Support
Svar från XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
Sarah was helpful
Sarah was helpful, knowledgeable, friendly and answered all my questions and queries. XPS Group
27 januari 2026
Svar från XPS Group
We're happy to hear that you found our team member helpful, knowledgeable, and friendly. We appreciate you taking the time to share your positive experience with us.
XPS Member Support
Svar från XPS Group
We're happy that the support you received was so helpful and patient. Thank you for letting us know about your exceptional experience!
XPS Member Support
Juliam was very helpful and explained…
Juliam was very helpful and explained things clearly
26 januari 2026
Svar från XPS Group
We're glad you found our team member helpful and the explanation clear. Thank you for your feedback.
XPS Member Support
Resetting internet access
Had to wait before call answered. Person spoke to was patient and helpful as we dealt with resetting computer access.
26 januari 2026
Svar från XPS Group
We appreciate your patience and are glad the support was helpful in resetting your computer access. Thank you for your feedback; we value your time.
XPS Member Support
I spoke to Julian today regarding some…
I spoke to Julian today regarding some paperwork for my pension, he was very helpful professional and well mannered, listened to me and resolved my query. I was pleased with my experience on the phone with XPS (Julian) 😊👍🏼
26 januari 2026
Svar från XPS Group
We're happy to hear that you had a positive experience! We appreciate your kind words about the helpful, professional, and well-mannered service you received. Thank you for sharing your feedback.
XPS Member Support
Svar från XPS Group
We appreciate you taking the time to share your feedback, and we're so happy to hear that our call handler was helpful during your call.
XPS Member Support
My advisor was very helpful and…
My advisor was very helpful and answered my query making sure I understood what she was saying. Very professional.
26 januari 2026
Svar från XPS Group
We're happy to hear that your advisor was very helpful and ensured you understood the information. We appreciate you sharing your positive experience!
XPS Member Support
Svar från XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
Svar från XPS Group
We're happy to hear that you found the call well-handled. We appreciate your recognition of our professionalism and courtesy.
XPS Member Support
Very very helpful.The lady set my…
Very very helpful.The lady set my nerves at rest and so polite .couldn’t ask for anything more thank you.
23 januari 2026
Svar från XPS Group
We're so happy to hear that our support was helpful and put your nerves at ease with politeness. We appreciate you taking the time to leave us feedback!
XPS Member Support
Fantastic from start to finish
Fantastic from start to finish. Mary was absolutely amazing. She was helpful, extremely knowledgeable and was so professional. To the management, please look after staff like Mary as she is a total asset to your company!
23 januari 2026
Svar från XPS Group
We're happy to hear that you had such a fantastic experience. We appreciate your kind words regarding our team member's helpfulness, knowledge, and professionalism. We value such feedback!
XPS Member Support
The lady was very helpful
The lady was very helpful
Unfortunately I dint ask her name
Thank you
22 januari 2026
Svar från XPS Group
We appreciate you taking the time to share your positive experience. We are so glad to hear that our team member was helpful to you!
XPS Member Support
I spoke to three different people and punched myself in the face
I spoke to three different people. Given the wrong information. Kept on hold forever. Cut off more than once. Incorrect information on their processes in the first instance meant I had to spend more time on the phone asking questions to get answers. The call handlers really didn't understand what they were talking about, hence the need to ask relentless questions.
22 januari 2026
Omdöme utan inbjudan
Svar från XPS Group
We appreciate you bringing this to our attention. We are sorry you had trouble reaching us and that the information you received was inaccurate.
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you
XPS Member Support
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.