I was finding it difficult to register with XPS due to my age and not being good with technology. As a result, I contacted XPS and spoke with David Wilberforce. He was very professional, spoke very... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great customer service by Mary, credit to her company. Would have been 5 stars but the company have been slow and I have had to chase 3 times in the last 6 months for an update, with no apparent... Se mer
Företaget har svarat
I spoke with Julie for some time about my pension and she was so helpful - making sure that I knew what I was doing and going over points that I didn’t understand. She had the patience of a saint... Se mer
Företaget har svarat
Very happy with the staff that dealt with me on the phone. Each time was told the documents I need would take 10 working days by 2nd class post. Twice now I have received nothing in the post despit... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
XPS Group, a FTSE 250 company, is a leading UK consulting and administration business specialising in the pensions sector and providing wider ranging support to insurance companies in the life and bulk annuities sector. We are agile and have benefits of scale. We have a breadth of experience to draw on and can invest in advanced technological solutions for the benefit of all our clients.
Kontaktuppgifter
Storbritannien
- Enquiries@xpsgroup.com
- xpsgroup.com
4,5
Utmärkt
2 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quick very helpful and nothing was too…
Quick very helpful and nothing was too much trouble
20 januari 2026
Svar från XPS Group
We are so happy to hear that our team was helpful and accommodating. Thank you for your positive feedback; we appreciate it.
XPS Member Support
Svar från XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
First class service …
First class service and very friendly staff. All queries sorted with ease, many thanks
21 januari 2026
Svar från XPS Group
We appreciate you sharing your feedback. We are happy to hear that our staff was friendly and that we sorted out your queries with ease.
XPS Member Support
The call handler was extremely helpful
The call handler was extremely helpful. He answered all my questions and went into detail as to how to access the system, the upcoming changes and informed Leicestershire payroll department about my query on my behalf outlining the timelines.
21 januari 2026
Svar från XPS Group
We're happy to hear that the call handler was so helpful in answering your questions and providing detailed information. We appreciate you taking the time to share your positive experience with us.
XPS Member Support
I was unable to access the website.
I was unable to access the website.
A phone number was provided in the error response.
I rang the number and received immediate support and a solution. The lady I rang remained on the phone until I had resolved the issue at her insistence. I am a very happy user!
20 januari 2026
Svar från XPS Group
We're happy to hear that our support team was able to quickly resolve the website access issue you experienced. We appreciate you taking the time to share your positive experience!
XPS Member Support
Svar från XPS Group
We're happy to hear that our service was helpful to you. Thank you for your positive feedback; we appreciate it.
XPS Member Support
Very helpful and patience
Very helpful and patience , took me through everything I needed to understand.
20 januari 2026
Svar från XPS Group
We're happy to hear that our team was helpful and patient while guiding you. Thank you for your positive feedback; we appreciate it greatly!
XPS Member Support
After a number of frustrating calls I…
After a number of frustrating calls I was given all the information I needed, friendly and business like
Previous calls I was passed on or given an email, this time the time was taken to explain the process to me and to look at my account and reassure me that my forecast had been done and was in for checking
thank you
20 januari 2026
Svar från XPS Group
We're happy to hear that you finally received the information you needed in a friendly and professional manner. We appreciate you highlighting the positive resolution and the reassurance you received regarding your forecast. Thank you.
XPS Member Support
Mandy was helpful and very…
Mandy was helpful and very knowledgeable about my enquiry. She explained in layman's terms what I wanted to know. A credit to the company.
20 januari 2026
Svar från XPS Group
We're happy to learn that our team member was helpful and knowledgeable and explained everything clearly. We appreciate you taking the time to share your positive experience!
XPS Member Support
Svar från XPS Group
We're happy to hear that we answered all your questions. Thank you for your positive feedback; we appreciate it.
XPS Member Support
Mary was extremely helpful
Mary was extremely helpful, very professional and very polite. A credit to your team.
19 januari 2026
Svar från XPS Group
We are so glad that you had such a positive experience with our team member. We appreciate you taking the time to leave us this great feedback!
XPS Member Support
Great customer service
Great customer service, very friendly and sorted out my enquiry efficiently.
19 januari 2026
Svar från XPS Group
We appreciate you taking the time to share your feedback. We are happy to hear that our customer service was friendly and efficient in resolving your issue.
XPS Member Support
I rang with login queries and was…
I rang with login queries and was expecting further issues however the call handler was very helpful and efficient and sorted things in a flash. Great service.
16 januari 2026
Svar från XPS Group
We're happy to hear that your login issues were resolved quickly and efficiently! We appreciate your feedback and are glad you received great service.
XPS Member Support
Quick and very helpfull service
19 januari 2026
Svar från XPS Group
We're glad our service was helpful and quick for you. Thank you for your positive feedback; we appreciate it.
XPS Member Support
Excellent service
Julian listened to my query,understanding my problem and going through the right channels to give me the correct response.
19 januari 2026
Svar från XPS Group
We're happy to hear that our team member addressed your query effectively and provided you with the correct response. We appreciate your positive feedback and thank you for sharing.
XPS Member Support
Helpful & professional
Mary was super helpful and managed to talk me through some processes. Contacted relevant departments while I was on the phone so didn't have to call back. Great service.
19 januari 2026
Svar från XPS Group
We appreciate you sharing your positive experience. We're so glad the agent thoroughly explained the processes and contacted other departments, so you didn't have to call back.
XPS Member Support
Svar från XPS Group
We appreciate you taking the time to share your positive experience. We are happy to hear that our team was helpful to you.
XPS Member Support
So very helpful got everything I needed…
So very helpful got everything I needed to find out and very pleasant member of staff.
19 januari 2026
Svar från XPS Group
We're happy to hear that our staff was helpful and pleasant! We appreciate you taking the time to share your positive experience with us.
XPS Member Support
Friendly and efficient service
Staff know what they are talking about and can help you quickly and efficiently.
19 januari 2026
Svar från XPS Group
We're happy to hear that our staff could assist you quickly and efficiently with their knowledge. Thank you for your positive feedback!
XPS Member Support
Svar från XPS Group
We're glad you found our staff member efficient. We appreciate your positive feedback and your time to share it with us.
XPS Member Support
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.