I was finding it difficult to register with XPS due to my age and not being good with technology. As a result, I contacted XPS and spoke with David Wilberforce. He was very professional, spoke very... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great customer service by Mary, credit to her company. Would have been 5 stars but the company have been slow and I have had to chase 3 times in the last 6 months for an update, with no apparent... Se mer
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I spoke with Julie for some time about my pension and she was so helpful - making sure that I knew what I was doing and going over points that I didn’t understand. She had the patience of a saint... Se mer
Företaget har svarat
The assistant, I spoke to was very helpful and informative. She helped me with my enquiry and there was something that needed to be clarified she stayed she would get a manager to look at it. I receiv... Se mer
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Företagsinformation
Skrivet av företaget
XPS Group, a FTSE 250 company, is a leading UK consulting and administration business specialising in the pensions sector and providing wider ranging support to insurance companies in the life and bulk annuities sector. We are agile and have benefits of scale. We have a breadth of experience to draw on and can invest in advanced technological solutions for the benefit of all our clients.
Kontaktuppgifter
Storbritannien
- Enquiries@xpsgroup.com
- xpsgroup.com
4,5
Utmärkt
2 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Thoroughly engaging staff
Thoroughly engaging staff. Sarah was brilliant and couldn’t do enough to help.
10 februari 2026
Svar från XPS Group
We're happy to hear that our staff was so engaging and helpful! We appreciate you mentioning your positive experience. Thank you for your feedback.
XPS Member Support
At the first time I had to call back as…
At the first time I had to call back as I didnt have the correct paperwork. the gentleman was very understanding. The second time I called, the lady helped me through things, and stayed on the phone until I was onto the webpage. Very understanding on both occasions.
10 februari 2026
Svar från XPS Group
We're happy to hear that our team members were helpful and understanding during your calls. We appreciate you taking the time to share your positive experience.
XPS Member Support
Brilliant service
Brilliant service, the lady I spoke to was great and even called me back when my phone dropped the call.
10 februari 2026
Svar från XPS Group
We're happy to hear you received brilliant service! We appreciate that you took the time to share your positive experience with our team's support.
XPS Member Support
Svar från XPS Group
We're glad our team could assist you with patience and care. Thank you for your feedback!
XPS Member Support
Clear concise and helpful
The operative was clear, concise and very helpful and polite.
9 februari 2026
Svar från XPS Group
We appreciate you taking the time to share your feedback. We are so glad that you found our operative helpful and polite.
XPS Member Support
Svar från XPS Group
We're happy to hear that you found our team member to be knowledgeable, helpful, and patient. Thank you for your positive feedback!
XPS Member Support
Sarah the lady I spoke was very helpful
Sarah the lady I spoke to could not do more help me really friendly and easy to talk to I got all the information I need it was not rushed and Sarah explained everything to me
I was nervous at the beginning of the conversation, but at the end it was great thank you, Sarah.
6 februari 2026
Svar från XPS Group
We're happy to hear that you found the conversation helpful and informative. We appreciate you taking the time to share your positive experience with us; it's great to know you felt comfortable and supported.
XPS Member Support
Svar från XPS Group
We appreciate you taking the time to share your feedback with us.
XPS Member Support
Adviser was very polite and helpful
3 februari 2026
Svar från XPS Group
We appreciate you sharing your positive experience. We are happy to hear that our adviser was helpful to you.
XPS Member Support
Impressed with the efficient and reassuring service
My queries - problems with logging into my account and my pensions payments - were dealt with efficiently and promptly. The adviser was knowledgeable and friendly and very reassuring.
The only slight issue I had was with the wait time before my call was answered, but I gather it was an unusually busy time. Very pleased overall.
2 februari 2026
Svar från XPS Group
We're happy to hear that your queries were handled efficiently and promptly, and that the adviser was knowledgeable, friendly, and reassuring. We acknowledge the longer wait time you experienced and appreciate your understanding. Thank you for your feedback.
XPS Member Support
Svar från XPS Group
We're happy to hear that our service was helpful and easy for you. Thank you for your positive feedback!
XPS Member Support
Spoke to a polite staff member
Spoke to a polite staff member, dealt with my enquiry quickly
2 februari 2026
Svar från XPS Group
We're happy to hear that our staff member was polite and addressed your enquiry quickly. Thank you for your positive feedback; we appreciate it.
XPS Member Support
Helpful friendly staff…
They answered the call after a short hold. Spoke to a lovely friendly lady with very good interpersonal skills. Great experience
2 februari 2026
Svar från XPS Group
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the friendly and helpful assistance you received. Thank you for your feedback.
XPS Member Support
Svar från XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
Excellent
Excellent service from the colleague who dealt with my call. Very pleasant and helpful. Thank you.
30 januari 2026
Svar från XPS Group
We're happy to hear that you received excellent and helpful service during your call. We appreciate you taking the time to share your positive experience.
XPS Member Support
Appalling customer services
I rang today with a pension enquiry about an issue XPS were failing at. Almost impossible to speak to anyone. I was told that due to long call waiting times, I could opt for a call back. I waited an age for the call back and then when it arrived I immediately got cut off. Called back straightaway and I've how been waiting nearly an hour and still no one has answered. The most annoying recorded music is played while you're waiting, which is so bad that it can only been chosen to stop people remaining on the phone. Appalling customer service. I can't believe large companies employ this bunch of incompetents to run their pension schemes.
30 januari 2026
Omdöme utan inbjudan
Svar från XPS Group
We regret you had difficulty reaching us and experienced a dropped call. The long wait time and music are also concerning. We appreciate your feedback and will address these issues to improve our service. Thank you.
XPS Member Support
Pension transfer impossible
Requested forms on 2nd Jan to transfer my pension. It is now 30th January and still no forms despite chasing it up three times over the phone and once on email....
30 januari 2026
Omdöme utan inbjudan
Svar från XPS Group
We apologize for the delay in sending your pension transfer forms. We know this is frustrating.
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you
XPS Member Support
Svar från XPS Group
We're glad the staff member was helpful. We appreciate your positive feedback and your time to leave a review.
XPS Member Support
Svar från XPS Group
We're happy to hear that we answered your query excellently; thank you for your feedback.
XPS Member Support
Svar från XPS Group
We're happy to hear that you found our service helpful, friendly, and quick. Thank you for your positive feedback; it means a lot to us.
XPS Member Support
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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