I was finding it difficult to register with XPS due to my age and not being good with technology. As a result, I contacted XPS and spoke with David Wilberforce. He was very professional, spoke very... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great customer service by Mary, credit to her company. Would have been 5 stars but the company have been slow and I have had to chase 3 times in the last 6 months for an update, with no apparent... Se mer
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I spoke with Julie for some time about my pension and she was so helpful - making sure that I knew what I was doing and going over points that I didn’t understand. She had the patience of a saint... Se mer
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The assistant, I spoke to was very helpful and informative. She helped me with my enquiry and there was something that needed to be clarified she stayed she would get a manager to look at it. I receiv... Se mer
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Företagsinformation
Skrivet av företaget
XPS Group, a FTSE 250 company, is a leading UK consulting and administration business specialising in the pensions sector and providing wider ranging support to insurance companies in the life and bulk annuities sector. We are agile and have benefits of scale. We have a breadth of experience to draw on and can invest in advanced technological solutions for the benefit of all our clients.
Kontaktuppgifter
Storbritannien
- Enquiries@xpsgroup.com
- xpsgroup.com
4,5
Utmärkt
2 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
Positive experience
The staff member I spoke to Sarah was really helpful and although my problem couldn’t be completely solved today, I know that she did absolutely everything she could
18 februari 2026
Svar från XPS Group
We're happy to hear that the staff member was helpful. We appreciate your positive feedback and are glad the support provided was beneficial, even if the issue wasn't fully resolved.
XPS Member Support
The person I spoke to on the telephone…
The person I spoke to on the telephone was very polite and tried to help me
18 februari 2026
Svar från XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
Fantastic service
I hadn’t accessed my pension details online since moving house etc. Sarah was super helpful and I now have complete access. She was so patient and kind. I received top notch service
17 februari 2026
Svar från XPS Group
We're happy to hear that Sarah was so helpful in restoring your access! We appreciate you mentioning her patience and kindness, and we are glad you received top-notch service.
XPS Member Support
Very pleasant member of staff
Very pleasant member of staff. On the ball with my issue and quickly sorted thank you
17 februari 2026
Svar från XPS Group
We appreciate you taking the time to share your feedback. We are so happy to hear that your issue was quickly sorted by our pleasant member of staff.
XPS Member Support
Julian - extremely friendly and helpful
Julian was very friendly, polite and efficient. He explained the process clearly and patiently to me, I was impressed by his service.
17 februari 2026
Svar från XPS Group
We appreciate you taking the time to share your feedback. We're happy to hear that you found our team member to be friendly, polite, and efficient, and that you were impressed with the service.
XPS Member Support
Excellent communication Easy to navigate the system
Easy to navigate the system
Staff very friendly and helpful
17 februari 2026
Svar från XPS Group
We appreciate you letting us know about your experience. We are so glad that you found the system easy to navigate and our staff friendly and helpful.
XPS Member Support
Very helpful
The lady was very helpful and gave me all the information I required to solve my problem.
17 februari 2026
Svar från XPS Group
We're happy to hear that our team member was very helpful and provided all the information needed to solve your problem. We appreciate your feedback.
XPS Member Support
Helped me with what I wanted to know
Helped me with what I wanted to know, and sorted out some other problems.
16 februari 2026
Svar från XPS Group
We're happy to hear that we could assist you with your needs and resolve additional issues. Thank you for your positive feedback; it means a lot to us.
XPS Member Support
very helpful operator who helped me…
very helpful operator who helped me find my ref number that wasn't it should have been.
16 februari 2026
Svar från XPS Group
We're happy to hear that our operator was helpful in finding your reference number. We appreciate you taking the time to share your positive experience with us.
XPS Member Support
Svar från XPS Group
We're happy to hear that you had a positive experience with our friendly and prompt service. Thank you for your kind feedback; we appreciate it!
XPS Member Support
Operator was very helpful talked me…
Operator was very helpful talked me through access on line and answered my queries on further information. Provided all necessary information to resolve my queries. Very polite and clear.
16 februari 2026
Svar från XPS Group
We're happy to hear that our team member was helpful in guiding you through the online access and providing clear information. We appreciate you taking the time to share your positive experience.
XPS Member Support
Excellent support for police widow’s application process.
I’m a Kent Police pensioner and recently took up the role as Secretary for the Medway & District branch of NARPO. One of my first tasks was to contact XPS to support a police widow whose husband passed away in January. It is a steep learning curve for me but I was greatly helped by advice from staff member Zuleha Abdallah who was very knowledgeable and explained the time scale and transition process from the husband’s full pension to the widow’s pension. She has a really pleasant personality with excellent communication skills. She was very patient with my detailed questions and was empathetic to the needs of the widow at this difficult time. Thank you Zuleha and XPS.
13 februari 2026
Svar från XPS Group
We appreciate you sharing your experience. We're so glad to hear that our team member was able to provide knowledgeable and empathetic support during this transition. It's great to know that their communication skills and patience were helpful to you and the police widow during a difficult time. Thank you for your positive feedback.
XPS Member Support
Excellent customer service
The lady was very helpful and explained everything in a very clear way that I understood
13 februari 2026
Svar från XPS Group
We're happy to hear that our team member was helpful and explained everything clearly. We appreciate you taking the time to share your positive experience.
XPS Member Support
All members of team spoken to today…
All members of team spoken to today were very helpful and patient and answered my questions fully.
It was refreshing and assuring to speak to a human being
12 februari 2026
Svar från XPS Group
We appreciate you sharing your experience. We're happy to hear that our team members were helpful, patient, and thorough in answering your questions. Thank you for your feedback!
XPS Member Support
I have had several telephone contacts…
I have had several telephone contacts and each time the staff have been so polite ,helpful and just made everything so easy
12 februari 2026
Svar från XPS Group
We're happy to hear that our staff was polite and helpful and made everything easy for you during your telephone contacts. We appreciate your positive feedback!
XPS Member Support
Sarah on the helpline was very helpful…
Sarah on the helpline was very helpful - thank you Sarah.
The email service was a little disappointing and returned almost identical replies to two different questions, insisting on a number of security questions before it would answer my benign questions. I think it must be one of those robots.☹️
11 februari 2026
Svar från XPS Group
We appreciate you taking the time to share your feedback. We're happy to hear that the helpline assistant was helpful. We'll investigate the email service experience you described. Thank you.
XPS Member Support
Svar från XPS Group
We're glad our communication made your experience easy! Thank you for your positive feedback; we appreciate it.
XPS Member Support
Svar från XPS Group
We're happy to hear that our conversation's pace and information were helpful. We appreciate your feedback and your time.
XPS Member Support
patient operator
Very calm and patient operator. Nothing was any trouble.talked me through all I needed to change with no drama
11 februari 2026
Svar från XPS Group
We're so glad the operator was patient and calmly guided you through the changes without any trouble. Thank you for sharing your positive experience with us!
XPS Member Support
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.