A huge thanks to Tiana for all the help! She was incredibly patient throughout the entire process and stayed on top of everything with great follow-ups to ensure the connection was stable. Her experti... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Sensitive to customer concerns, Patient in listening to customer, And Tiana stayed in touch with me thru texting until I got home from work and after I got home, to trouble- shoot and connect my wi... Se mer
I called in with no internet, and Amy had me back online in just minutes. She was so kind, patient, and clearly knew exactly what she was doing. Made a frustrating situation super easy!
Really appreciate the timely responses and help received from people in Xiber. Being offline can be frustrating, but I truly enjoyed the service provided by all the team members.
Företagsinformation
Skrivet av företaget
Xiber is an Indianapolis-based nationwide Internet Service Provider that specializes in multi-format hybrid transport and access network delivery utilizing fiber-optic and registered fixed wireless links and a suite of networking, support, and communications/media services. Xiber provides Gigabit-class symmetrical business circuits with single-digit latency and ultra-high availability at competitive prices and the fastest delivery schedules in over 20 states. We serve national retail chains and small and medium businesses all over the US with this same high level of service. On the residential side, Xiber serves thousands of multi-family residents in over a dozen states by providing industry-leading customer support and in-unit and property-wide Wi-Fi, networking management, and IPTV technology. MDU Developers and owners enjoy greater Net Operating Income, better Internet speeds, customized service and marketing, and the faster deployment that Xiber offers.
Kontaktuppgifter
1429 Chase Ct , 46032, Carmel, USA
- (888) 609-0681
- xperts@xiber.net
- xiber.net
4,7
Utmärkt
172 omdömen
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Super helpful and speedy service!!
14 augusti 2025
Omdöme utan inbjudan
I’ve been having trouble with my Wifi…
I’ve been having trouble with my Wifi for months and finally decided to reach out to get this resolved. Tiana was able to assist me in a timely matter. She was super helpful and my wifi connection is much better now!
14 augusti 2025
Omdöme utan inbjudan
Tiana is so kind and patient
Tiana is so kind and patient. I feel so grateful for all her assistance.
11 augusti 2025
Omdöme utan inbjudan
Weekend issue!
I had an issue over the weekend, and Dayna helped me right away! Thank you guys so much!!
10 augusti 2025
Omdöme utan inbjudan
Raine helped me very quickly to fix my…
Raine helped me very quickly to fix my WiFi problem. Great service!
8 augusti 2025
Omdöme utan inbjudan
Tionna helped me until the problem was…
Tionna helped me until the problem was fully resolved. It took a couple days, but she made sure the problem will be fixed with my WiFi. Thanks to her I have WiFi! Thank you Tionna
-Devin
7 augusti 2025
Omdöme utan inbjudan
The associate was great
The associate was great, very knowledgeable, very pleasant and helpful. An excellent asset to the xiber team!
7 augusti 2025
Omdöme utan inbjudan
Svar från Xiber LLC
You are so welcome, Sarina! Thank you for your patience while we assisted. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com.
Raine was great!
Raine was great! Very kind, patient and helpful. Went above and beyond to make sure my problems were fixed right then and there!
1 augusti 2025
Omdöme utan inbjudan
Svar från Xiber LLC
We love to hear that, Brennon! Thank you for taking the time out of your day to leave Raine a review. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
The internet is so bad
The internet is so bad, literally lagged every minute. Can’t even play a full YouTube video. For 60 dollars a month, at least provide something that can function.
5 juli 2025
Omdöme utan inbjudan
Svar från Xiber LLC
Hello, I do apologize for any service issues you are experiencing. I was unable to locate any ticket history for you. I did locate a potential address for you though, and when we checked, there were no devices connected and it was showing a password error in the logs. A text message was sent to you, please follow up with us as soon as possible so we can assist in resolving your issue. Thank you.
Excellent customer service!!
Amy, my technician, made it great. The router was missing so she created a temporary name for me so I could get online immediately. She said a technician would bring me a new router so I can get online with that. I am very impressed with the customer service!!!! Thank you.
19 maj 2025
Omdöme utan inbjudan
It was helpful
It was very helpful! Took awhile for them to get back to me after my initial inquiry, but the assistance was smooth sailing from there.
10 maj 2025
Omdöme utan inbjudan
Literally the only reason I have them…
Literally the only reason I have them is because my townhouse complex bundles them with our rent. I’m literally ONE step away from just getting Xfinity again and paying extra. I’ve been without reliable internet for almost 3 days and it’s getting unacceptable
22 april 2025
Omdöme utan inbjudan
They were very responsive and helpful…
They were very responsive and helpful in getting things figured out!!
7 mars 2025
Omdöme utan inbjudan
Benjamin helped fix my problem very…
Benjamin helped fix my problem very quickly and efficiently
4 mars 2025
Omdöme utan inbjudan
DO NOT USE XIBER!!
DO NOT USE XIBER!!
We have been without internet for 2 days, and the customer service experience has been absolutely unacceptable. We've had tech support fix outages late at night before, but now we're being told we have to wait until 8AM- completely contradicting past service experiences.
To make matters worse, customer service has been rude, dismissive, and professional. We were put on hold multiple times, only to have the call disconnected. The representative Jim, was particularly unhelpful and condescending, making an already frustrating situation worse. He made sure to talk to us like we don't have any idea what internet is.
Reliable service and respectful customer support should be a given with any provider. Unfortunately, Xiber has failed on both fronts. If you're considering this service, be prepared for inconsistent policies and poor treatment from support staff.
13 februari 2025
Omdöme utan inbjudan
Very helpful and professional
Went beyond on the call of duty very helpful and professional!
12 februari 2025
Omdöme utan inbjudan
Benjamin was great
Benjamin was great! He was able to fix my issue by just resetting my router. Fast service, and kind.
7 februari 2025
Omdöme utan inbjudan
Benjamin was Very helpful and attentive…
Benjamin was Very helpful and attentive and had my issue solved quickly
7 februari 2025
Omdöme utan inbjudan
Great customer service
Ben continued to check in throughout our upgrade and tech appt. Very much appreciated!
24 januari 2025
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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