Ordinato e pagato un mese fa, non ho ricevuto niente nonostante due mail di sollecito dove, ad onor del vero, rispondono rassicurando che è stato spedito e a momenti consegnano. Da questa esperienza,... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Didn't receive my order for 3 weeks, the customer service not answering on emails, and Facebook messages. Will try to get refund. Rubbish seller.
I’ve struggled with ADHD my whole life. I’ve tried all kinds of ADHD medications that somewhat worked but the side effects out weighed the benefits. X brain seriously works, no joke. I’m blown away ho... Se mer
Placed an order on 1 June, which Xbrain took the payment for. Didn't receive confirmation that my order had been received until 15 June. Followed up on the status of my order (still shows as 'processi... Se mer
Företagsinformation
Informationen kommer från olika externa källor
We are real people. We work, we party, we have vices, and we have goals. Sometimes we get enough sleep, eat a balanced diet, manage our stress, and sometimes we just do the best we can. Our paradigm shattering supplements are designed to help real peop...
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Phoenix Park 14, LE67 3HB, Coalville, Storbritannien
- xbrain.co.uk
2,5
Dålig
413 omdömen
Ber kunder att lämna omdömen
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delivered very quickly
4 september 2023
Wrong product sent
22 augusti 2023
Positive Resolution Despite Delay
I am extremely disappointed with my experience with XBrain. I placed an order for supplements over a month ago and have yet to receive the products. To make matters worse, despite numerous attempts to contact their customer service, I have received no response.
What's even more frustrating is that I was charged for the products immediately upon placing the order, and the company has failed to provide any updates on the status of my order. It's evident that they prioritize taking customers' money over delivering the products they promised.
I understand that issues can arise, but the lack of communication and transparency from XBrain is unacceptable. The fact that they have not even processed a refund for the undelivered products is a clear indication of their disregard for customer satisfaction.
I strongly advise against making any purchases from them. Their lack of professionalism, failure to deliver, and refusal to provide a refund make it clear that they are not a reliable or trustworthy company to do business with.
I hope that my experience serves as a warning to others considering purchasing from XBrain. Save yourself the frustration and disappointment and look elsewhere for your supplement needs.
UPDATED: I recently had an experience with XBrain that, while initially frustrating, ultimately left me with a more positive impression.
I placed an order for a product that, unfortunately, was not delivered as expected. It took a full month to resolve the issue and receive a refund. While the delay was less than ideal, I do appreciate that XBrain eventually took the necessary steps to address the situation.
The fact that they acknowledged the problem and rectified it, even after a delay, speaks to their dedication to their customers. The refund process was smooth, and I received the amount in full.
While there was room for improvement in the timeliness of the resolution, I'm willing to consider XBrain for future purchases based on their willingness to make things right. It's reassuring to know that they value their customers' experience and strive for positive outcomes.
Thank you, XBrain, for ultimately resolving this matter to my satisfaction. I hope to see improvements in response times in the future, but I appreciate your dedication to customer service.
31 augusti 2023
Omdöme utan inbjudan
Svar från XBrain
As this order has not come back us yet from spain after it did not get through customs we are waiting for this to come back before refunding. All customs clearance is on the customer buying the gods. But I will give you the benefit of the doubt and refund you today even though we have not gotten this order to us from spain again.
Fast delivery
I was amazed at how quickly you delivered - though the delivery charge was very high, so maybe that’s why!
21 augusti 2023
Does sweet f all
16 augusti 2023
Best service and best products
Best service and best products.
Fast shipping. Great stuff keep it up! Returning customer 4sure
7 augusti 2023
Fast delivery- no issues
3 augusti 2023
Helps me sleep
My eldest son recommended Brain to me it helps me well but I keep waking up. That has been a habit for a long time with me, but I appreciate Brain very much.
Thank you Margaret
26 juli 2023
Product had the same expiry date as the…
Product had the same expiry date as the delivery date.
22 juli 2023
Quick to replay when sorting go wrong…
Quick to replay when sorting go wrong so many error now with brexit that should not be there hope they get all on control someone from Sweden peace
8 juli 2023
Money refunded.
This is an updated review.
Previously i had a problem with a delivery to Portugal,
the product never arrived.
I understand now that it was a problem with the Portuguese customs, and not Xbrain.
They refunded the payment, so all good.
Thanks Xbrain.
6 juni 2023
Svar från XBrain
We appreciate your inquiry regarding the recent situation with your order. We would like to provide you with a more detailed explanation of the circumstances surrounding the additional charges you encountered.
To clarify, the amount you were asked to pay was not a fine, but rather a Value Added Tax (VAT) and Duty that is typically imposed on customers who order goods from abroad, aiming to import them into their respective countries. In the case of importing from the United Kingdom to Portugal, it is the responsibility of the customer to cover these charges. Regrettably, since you declined to accept these fees, the order was consequently returned to us and has yet to be received back.
To ensure smoother experiences with future purchases, it is essential to be aware of the import regulations concerning shipments from countries outside the European Union. We provided you with the necessary documentation, which enabled the release of your order from customs. However, as the fees imposed by your government for importing goods are beyond our control, we were unable to intervene in this matter.
Rest assured, once we have received the order back at our facility in the United Kingdom, we will proceed with issuing a refund to you promptly.
If you have any further questions or require additional assistance, please do not hesitate to contact us. We appreciate your understanding in this matter and remain committed to providing you with the best possible service.
Sincerely,
Svar från XBrain
Thank you for this great review :D
Really good communication from the…
Really good communication from the team. Minor issue with other that was addressed immediately and communication was great. Will be returning
6 december 2022
Svar från XBrain
You are more than welcome Philip :D
Onnit products from XBrain
The product is fantastic however it appears to be sold at a premium price. Also delivery is £8-10 for UK domestic delivery which is double the price of most premium delivery services of other online retailers.
During my purchase of the product I found another online retailer selling what I bought at HALF the price incl delivery of XBrain. Although the delivery is 1 week longer, for 50% the cost I can absolutely wait.
29 juni 2023
Svar från XBrain
It is a bit more expensive but this is due to import charges duty and vat.
Protein Powder
Lovely product. Good to know that I am consuming natural products with no added nasties.
23 juni 2023
Svar från XBrain
Thank you for your support :D
Excellent service swift delivery.
25 juni 2023
Arrived on time as promised
Arrived on time as promised, couldn’t ask for better. And the product is great.
24 juni 2023
Excellent service
Order process easy, delivered on time, packaging fine and hoping the tablets are as good an experience! Only issue was that the flavoured with 30 tablets was the only option available. Hopefully, when it comes to my next order the other options will be available.
7 juni 2023
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