XBrain Omdömen 

This single rating system is beyond inane.

It is quite possible that the product is effective and without adverse side-effects, in which case, one would be tempted to offer upwards of three stars.

The reason for the one star concerns product information on the Troscriptions ZZZ TX. On the reverse of the packet in red, it states “WARNING: Do not buy or use the product unless you scan the QR code, read and understand its contents...”

My concern is twofold. First, I do not possess a smart phone and therefore cannot access the QR code. Since there was no notice of the requirement for a smartphone was made prior to purchase, it is at best discriminatory against, at worst, underhand, toward those people who do not possess a smartphone who happen to purchase the product in question. I expect the Equality Commissioner will take interest in such discrimination.

Second, any information relevant to the purchase of a product must be provided prior to purchase. To make a condition available only after purchase is an attempt to insert into a contract a condition of contract after the conclusion of that contract. Such a condition is thus null and void (Olley v Marlborough Court Ltd [1949] 1 KB 532). Immediate consequences are as follows:
• As an attempt on the part of Troscriptions to avoid liability in the event a customer experiences an adverse reaction, the notice is, in England and Wales at least, null and void.
• Whenever preventative, diagnostic or therapeutic medical procedure is offered, the obligation lies with those offering such to ensure that those subject to them are able to exercise their right of free and informed consent (Montgomery v Lanarkshire Health Board [2015] UKSC 11). With regard to being informed, one is to be given sufficient information, i.e., to allow individuals to make choices that will affect their health and well-being on proper information. Sufficient information includes being informed of the material risks of taking the procedure (which would include all the consequences including exposure to long-term risks). As an attempt to inform the customer, the notice in red, as noted above, for those customers without smartphones, could not be more inadequate. It is tantamount to no notice at all. Accordingly, with regard to said class of customers, the package information does not satisfy the requirements at law to ensure their informed consent. This is itself sufficient to raise legal interest – quite aside from the question of your and Troscriptions’ liability in the event that any such customer experiences adverse reactions.

It is not difficult to provide relevant information to all potential customers prior to purchase and it appears thus important, legally and morally, to do so.

Courteous service, especially from the CEO.

I have ADHD and these tablets most certain help “NOT LIKE PROPER MEDICATION”

Shipment and delivery great although not expecting additional custom fees but I suppose it is normal since Brexit. I will test the product and see if it works for me. Best regards.

Never even delivered parcel and won’t reply to email to get money back

Product delivered on time and with no drama - just as it should be. Well done XBrain - will use again (no brainer!)

Optimal service, my pack arrived to Italy in a week, all perfect. Recommended

I got wrong order and didn't get answer on my email to support.

I Ordered HRW tablets from you they arrived promptly
But the mark on the bottom said they were out of date, I reported this to you via Email and got no response.

So no after sales service and you've left me with pills I can not take. Thanks for a terrible service.

Rogar worked quick to resolve a duplicate order I didn't ask for. We came to a compromise I was happy with.

Thanks Rogar

Hi parcel arrived very quickly only moan postage and packing is very expensive

tutto ok pacco arrivato integro

Perfect timing I had 2 days worth of my total human supps when the fresh box arrived.
Quick and easy

AMAZING Rogar rectified the situation and was great. I ordered some products before Christmas and only half the order came. I emailed Rogar and he explained it was an error on the supplier's end. He then send me a replacement order and I was blown away by what he send. Truly great customer service. I have been a customer for over a year and spent over £1000+ with XBrain and will be a loyal customer for a long time coming!

The Goodies arrived! It took awhile to get to me but all is great now! Thank you very much!
Best, Marian!

I've ordered a product on December 6 and is still in the UK to leave the country...

Item delivered with water damage - didn’t respond to email query