Very good quality and price compared to a lot of other suppliers that we have tried. Fast delivery. Will definitely look for this seller when needed again.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I bought a purple wheelchair bag for my daughter. It arrived in lightning fast time firstly. Secondly, it's was wide, which was an excellent match for her wheelchair. Thirdly, it was wonderful valu... Se mer
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Ordered a pair of crutches. No communication with regards to delivery. Tried to contact the company via phone to get an update on multiple times, calls were always cut off and rejected. Tried to con... Se mer
Easy to order and speedy delivery. Only issue was when trying to navigate the website because although there were other items I required, because the views were blocked by icons which couldn't be... Se mer
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Företagsinformation
Skrivet av företaget
At Your Essential Shop we offer a broad selection of mobility aids and daily living aids for both short-term and long-term needs. Our product range spans from bathing aids to wheelchairs and everything in between, catering to diverse requirements. Our mission is to provide individuals with products that enhance their quality of life and make daily tasks easier. As proud stockists of Flexyfoot walking aids, as seen on Britain's Got Talent, we ensure our customers have access to innovative and reliable solutions for their mobility needs. We are here to help you! If you have any questions or queries, please contact our friendly customer service team on 0800 009 6937 or email support@youressentialshop.co.uk
Kontaktuppgifter
Unit 9 Brook Mill, Station Road, PR4 2PH, Preston, Storbritannien
- 0800 009 6937
- support@youressentialshop.co.uk
- www.youressentialshop.co.uk
4,1
Bra
721 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Delivery took too long and item arrived…
Delivery took too long and item arrived too late to be used. I had paid extra for Next Day delivery too. Had to return item
I am still awaiting my refund.
15 oktober 2025
AVOID AVOID AVOID
Awful company, dreadful customer service, charged for goods that were not sent (did get a refund several weeks later after having to complain)
There are far better companies than this, would never recommend them at all
AVOID AVOID AVOID
11 maj 2025
Great product good fast service
24 oktober 2025
Svar från Your Essential Shop
Thank you so much for your response, we are delighted you were happy with our service, your review is appreciated. We hope to be able to assist you again in the future.
Absolutely awful service
Placed an order on 22/10/25 on an item that was displayed as being in stock. The company claim that orders placed before 3pm will be shipped on the same day, so I was expecting a shipping confirmation later on.
The following day, I email them to find out what’s going on as I still haven’t received any further emails. I get a response the day after, apologising as the item was out of stock but will now be shipped out. Problem solved, you might think. Fast forward 4 more days to the 28th and I’ve still received no tracking information, so I email again. I state that at this point it’s fairly clear the product still hasn’t been sent, so please ship it out with some urgency as it’s already been nearly a week, and if for any reason this isn’t possible, to just cancel the order and refund me. I received no response.
Today, 31/10/25, I call them to find out what’s going on, as I expected to at the very least receive a reply to my email. I find out that my order had been cancelled and refunded, and nobody had bothered to tell me that so I couldn’t order a replacement elsewhere. Absolutely ridiculously poor customer service.
For reference, what I order was a set of crutches in green. The colour was not important. If the website had displayed correct stock levels, I would have simply ordered a different colour. Again, after they acknowledged the order and confirmed it, if they had told me it was out of stock, I would have happily taken a different colour. When I emailed and they told me it was back in stock (which it obviously wasn’t), I would’ve accepted another colour then. Even on my follow up email after 6 days, pushing them to send the product out with urgency, even then, I would’ve accepted them offering me a different colour. Instead they cancel the order and don’t bother telling me. 4 opportunities to resolve the issue and have a happy customer and a 5* review, but apparently they couldn’t care less.
22 oktober 2025
Omdöme utan inbjudan
Svar från Your Essential Shop
Thank you so much for your response, we are delighted you were happy with our service, your review is appreciated. We hope to be able to assist you again in the future.
No screws with it
No screws with it. Very fiddly to tighten the screws because of the covering for the screws, so it would be nice if it came with a small L shaped screwdriver. Also I could not get 1 of the screw coverings on properly.
10 oktober 2025
Svar från Your Essential Shop
Thank you so much for your response, we are delighted you were happy with our service, your review is appreciated. We hope to be able to assist you again in the future.
Wheelchair Bag, Excellent Buy!
I bought a purple wheelchair bag for my daughter. It arrived in lightning fast time firstly. Secondly, it's was wide, which was an excellent match for her wheelchair. Thirdly, it was wonderful value for money due to them offering VAT relief for people with serious disabilities. Excellent all around.
7 oktober 2025
Svar från Your Essential Shop
Thank you so much for your response, we are delighted you were happy with our service, your review is appreciated. We hope to be able to assist you again in the future.
Great service and quality goods.
Good quality kermode at a great price and delivered next day! Excellent service, would not hesitate in recommending you.
6 oktober 2025
Svar från Your Essential Shop
Thank you so much for your response, we are delighted you were happy with our service, your review is appreciated. We hope to be able to assist you again in the future.
Do not use this company
Do not use this company. I returned the stroller that I purchased as instructed. Despite numerous emails and phone calls I am still waiting to receive my refund 2 months later despite being told that it had been actioned.
21 augusti 2025
Omdöme utan inbjudan
Raised toilet seat with frame
Product arrived on time and is certainly fit for purpose..
6 oktober 2025
Svar från Your Essential Shop
Thank you so much for your response, we are delighted you were happy with our service, your review is appreciated. We hope to be able to assist you again in the future.
Terrible experience - avoid
Terrible experience, avoid using this company. Ordered a bath board. Not delivered when promised, no update provided. Several chaser calls and 3 weeks after the original date, still no bath board or updates from Your Essential Shop. Now when I try to call them, I'm just cut off.
15 september 2025
Omdöme utan inbjudan
Svar från Your Essential Shop
Thank you so much for your response, we are delighted you were happy with our service, your review is appreciated. We hope to be able to assist you again in the future.
Svar från Your Essential Shop
Thank you so much for your response, we are delighted you were happy with our service, your review is appreciated. We hope to be able to assist you again in the future.
Svar från Your Essential Shop
Thank you so much for your response, we are delighted you were happy with our service, your review is appreciated. We hope to be able to assist you again in the future.
Svar från Your Essential Shop
Thank you so much for your response, we are delighted you were happy with our service, your review is appreciated. We hope to be able to assist you again in the future.
Svar från Your Essential Shop
Thank you so much for your response, we are delighted you were happy with our service, your review is appreciated. We hope to be able to assist you again in the future.
Easy to order
Easy to order, great price, fast dispatch & delivery & product perfect for use.
22 september 2025
Svar från Your Essential Shop
Thank you so much for your response, we are delighted you were happy with our service, your review is appreciated. We hope to be able to assist you again in the future.
Walking stick
Hello, I'm still waiting for my order of a walking stick, I've communicated with you several times and I now I'm asked for a review. I think it's a bit late for this.
Can you cancel the order and refund me please. Barbara Clarke 07717476583.
10 september 2025
highly recommend getting kit from these people
brilliant service everything has gone smoothly have got stuff a few times and have every confidence that if any problems or queries arose it would be dealt with in the best way will be getting more stuff and would recommend
think this review was for a perch stool which is a very useful bit of kit
22 september 2025
Svar från Your Essential Shop
Thank you so much for your response, we are delighted you were happy with our service, your review is appreciated. We hope to be able to assist you again in the future.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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