Good: Registering a claim is quick. Got a video appointment really quickly (same day). Physio I spoke to was really helpful and recommended next steps were just what I wanted. Bad: Follow-up was a co... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Given some options for physio with inadequate details of locations. Just mileage from my home, street location and post code. No reference to borough or district so impossible to know whether any of t... Se mer
Företaget har svarat
The physio was on time with the video appointment and was very thorough with their assessment. They were helpful and friendly and arranged an in person session with a local physio very quickly. They a... Se mer
Företaget har svarat
The booking process was hassle free. Email communications we're prompt, to the point and gave useful information. I missed an appointment and rebooked by phone - no waiting - no hassle - rebooked with... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Skrivet av företaget
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Kontaktuppgifter
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Storbritannien
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,0
Bra
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Process pretty straight forward
Process pretty straight forward. Staff courteous and helpful. No complaints and recommended. Thank you!
21 juli 2026
Svar från HBSUK
We are pleased to hear that you found our process straightforward and our staff courteous and helpful. Thank you for your recommendation!
poor communication in follow up from…
poor communication in follow up from initial assessement. Follow up with exercises arranged over the phone but did not happen.
14 juli 2026
Svar från HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. I have asked a member of our team to contact you to follow up on this. If we can help with any further issues, please email at support@hbsuk.co.uk.
Convenient and efficient
16 juli 2026
Svar från HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Svar från HBSUK
Great to hear using the HBS platform has helped you get the right care quickly. Thank you for your feedback!
A few moments requiring second guessing…
A few moments requiring second guessing but otherwise straightforward.
15 juli 2026
Svar från HBSUK
We appreciate your feedback and are glad to hear that your experience was mostly straightforward. We are always working to make things clearer for everyone.
excellent Service
Sensitive, professional advice given. The call was on time and very friendly.
16 juli 2026
Svar från HBSUK
We appreciate your feedback! We're pleased to hear that you received sensitive and professional advice, and that your call was on time and friendly.
Professional curious and solid ideas
15 juli 2026
Svar från HBSUK
We appreciate your feedback and are so glad you found our team professional and that our ideas were solid. Thank you!
This service is poorly organised and…
This service is poorly organised and definitely not customer focused
16 juli 2026
Svar från HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Fast and efficient
It was very quick and easy to complete the process.
Progress was made the same day, now I just wish I hadn’t delayed getting the process started.
16 juli 2026
Svar från HBSUK
We're pleased to hear that the process was quick and easy for you, and that progress was made so swiftly. We appreciate you sharing your positive experience!
Guy was very clear and concise
Guy was very clear and concise
He was a pleasure to talk to
16 juli 2026
Svar från HBSUK
We're glad to hear our team member was clear, concise, and a pleasure to speak with. We appreciate your feedback!
Super fast responses
Super fast responses, really helpful. I got my appointment and subsequent scan all sorted and done within 3 days of contacting. Brilliant service.
17 juli 2026
Svar från HBSUK
We're pleased to hear about your positive experience and that we were able to sort out your appointment quickly. Thank you for your feedback!
I had no issue with the assessor who…
I had no issue with the assessor who was very professional apart from him making assumptions about me based on age and profile and referring to arthritis that will be progressive. I have little confidence that my problem was understood because the assessment was done over the phone therefore my recovery could be delayed by many weeks and the pain I am suffering will continue longer than it needs to or risks becoming chronic
15 juli 2026
Svar från HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. I have asked a member of our team to contact you and resolve this issue as a priority for you. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
Svar från HBSUK
We're pleased to hear that you received a quick response and were able to get an appointment so promptly. Thank you for your feedback!
Very efficient practitioner who was…
Very efficient practitioner who was both professional and polite
16 juli 2026
Svar från HBSUK
We appreciate your positive feedback! We're glad our practitioner was efficient, professional, and polite.
I find the whole process to be overly…
I find the whole process to be overly complicated unnecessarily technical and all round a poor experience.
17 juli 2026
Svar från HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Great service and very timely…
Great service and very timely responses. Ensured I got the right care at the right time.
16 juli 2026
Svar från HBSUK
We're pleased to hear that you received great service and timely responses, ensuring you got the right care when you needed it. Thank you for your feedback!
Easy to make an appointment
Easy to make an appointment. Got great advice and a quick follow up
15 juli 2026
Svar från HBSUK
We appreciate your feedback. We're pleased to hear that making an appointment was easy and that you received great advice and a quick follow-up.
Efficient and competent
I was very pleased with my online assessment for a sprained ankle: the consultant asked relevant questions, gave advice and then referred me to an in-person visit, which was quickly arranged less than 24 hours after.
17 juli 2026
Svar från HBSUK
We're glad to hear about your positive experience with our online assessment. It's great that the clinician provided helpful advice and arranged a quick in-person visit.
Svar från HBSUK
We're glad to hear that you found our service straightforward and efficient. We appreciate your positive feedback!
Fast end efficent
14 juli 2026
Svar från HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Detta är Trustpilot
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