There was one appointment made but not fulfilled by HBS which was irritating. I think it may have been a tech issue. I would much sooner have a face to face consultation - I am now scheduled to have f... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Good: Registering a claim is quick. Got a video appointment really quickly (same day). Physio I spoke to was really helpful and recommended next steps were just what I wanted. Bad: Follow-up was a co... Se mer
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Given some options for physio with inadequate details of locations. Just mileage from my home, street location and post code. No reference to borough or district so impossible to know whether any of t... Se mer
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The physio was on time with the video appointment and was very thorough with their assessment. They were helpful and friendly and arranged an in person session with a local physio very quickly. They a... Se mer
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Företagsinformation
Skrivet av företaget
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Skrivet av företaget
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Kontaktuppgifter
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Storbritannien
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,0
Bra
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
They explained everything,so I could have peace of mind
They explained everything,so I could understand.Very pleasant interaction
14 juli 2026
Svar från HBSUK
We appreciate your feedback! We're glad to hear that everything was explained clearly and that you had a very pleasant interaction with our team.
Terrible system and experience
Terrible system and experience. So clunky and not user friendly at all. Would have expected better.
13 juli 2026
Svar från HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Svar från HBSUK
We appreciate your feedback regarding the service, booking process, and user experience.
Very fast and efficient
Very fast and efficient. Only confusion was providing a leaflet on pathology and phlebotomy with no referencing. It made me think I needed a blood test. Otherwise all clear and concise.
25 juni 2026
Svar från HBSUK
We appreciate your feedback and are glad to hear about our efficiency. We will review our informational materials to ensure clarity.
Simply duplicates the GP referral & wastes your time
I had a referral GP letter from AXA to have a consultation with a specialist surgeon to discuss my hip issue. The told me to arrange with HBSUK. I completed (in great detail) all my notes pre video call & the consultant agreed to refer me for a hip injection. I then discovered, when trying to arrange this, he simply referred me to a face to face with a consultant near to me. So basically the exact same thing the original AXA GP did and I am no further forward. Seems like a complete waste of my time and the consultant's time. . HBSUK told me to call AXA To arrange this. AXA told me to call HBSUK. Nobody seems to know what this HBSUK service is beneficial for. All I know is that it added an unnecessary step that simply echoed what the GP referral did, and delay to me seeing a consultant face to face who CAN agree to the hip injection (even though the video HBSUK surgeon agreed to that). Not fit for purpose, sorry. If you are simply echoing a GP referral, this is not beneficial to anyone.
7 juli 2026
Omdöme utan inbjudan
Svar från HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible. We aim to deliver the highest standards of care to all our patients. Please email us at support@hbsuk.co.uk to tell us about your experience, (including your full name and date of birth) and we will investigate this as a priority for you.
Svar från HBSUK
Thanks for sharing your feedback which we will pass onto the relevant team. If there is anything we can help you with, please contact us on 0115 857 3842.
Organisation was not straightforward…
Organisation was not straightforward with several canceled appointments at short notice, which is not positive when needing to discuss and injury. System failure was one of them.
29 april 2026
Svar från HBSUK
Thank you for your feedback. We are reviewing our scheduling process. If we can assist you any further, please get in touch with us on 0115 857 3843.
Via this I have submitted my…
Via this I have submitted my prescriptions and libratory examinations and I received medication but I suggest to prepare physical appointment which is more effective
1 april 2026
Svar från HBSUK
We appreciate your feedback regarding our service. We understand your preference for in-person appointments and are always evaluating ways to enhance our patient experience.
Offered me physio miles away and when I…
Offered me physio miles away and when I requested a nearby one they went silent. Have to jump through hoops to get anyone to answer and can’t get an authorisation code.
Don’t bother with them, awful private healthcare plan, you’d be better off with BUPA.
26 juni 2026
Omdöme utan inbjudan
Svar från HBSUK
Thanks for sharing your feedback. We’re sorry to hear you had some issues when using the HBS platform. We aim to deliver the highest standards of care to all our patients. Please email us at support@hbsuk.co.uk to tell us about your experience, (including your full name and date of birth) and we will investigate this as a priority for you.
I found the experience stress free and…
I found the experience stress free and very receptive.
25 juni 2026
Svar från HBSUK
We're pleased to hear that you found the experience stress-free and very receptive. Thank you for your positive feedback!
Really easy service to use
Really easy service to use. Straight forward, to the point.
Would highly recommend using this service
11 juni 2026
Svar från HBSUK
We're glad you found our service easy to use and straightforward. Thank you for your recommendation!
She listened to me and asked a lot of
She listened to me and asked a lot of questions and then carried on with the procedures
18 juni 2026
Svar från HBSUK
We're glad to hear we provided such a positive and attentive experience. Thank you for your kind words!
Pointless downloading the app
Pointless downloading the app. Cannot manage appointments. Overly long process to do anything.
26 juni 2026
Svar från HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Easy system to use and clear…
Easy system to use and clear information on how everything is going.
19 juni 2026
Svar från HBSUK
We're glad our system was easy to use and the information clear. Thank you for your feedback!
Svar från HBSUK
We're glad we could assist with your treatment. Thank you for your positive review!
Professional & Helpful Advice
I always receive a very thorough and professional response with positive feedback
24 juni 2026
Svar från HBSUK
We're glad to hear you consistently receive thorough, professional, and positive feedback from us.
The appointment felt a bit rushed but…
The appointment felt a bit rushed but all in all it was a good experience
25 juni 2026
Svar från HBSUK
We appreciate your feedback. We're glad you had a good experience overall.
Wouldn’t say it was ‘great’ !
Wouldn’t say it was great! Instructions on how to connect etc a bit complicated - hook up with medic was good except she hadn’t been told anything about my husband’s problem so had to repeat it all. Overall though it wasn’t too bad!
5 juni 2026
Svar från HBSUK
We appreciate your feedback regarding the connection instructions and the communication breakdown. We are always working to improve our processes. Thank you.
I was happy with what was accomplished
I was happy with what was accomplished. Jim Holland quickly realised that the next step to help me identify my problem would be an MRI scan.
25 juni 2026
Svar från HBSUK
We are glad we could help identify the next steps for your care. Thank you for sharing your positive experience with us.
Very Informative & Accurate
Excellent consultation. Very knowledgeable and David explained everything very clearly
24 juni 2026
Svar från HBSUK
We appreciate your feedback! We are glad our clinician was knowledgeable and clearly explained everything during your excellent consultation.
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