There was one appointment made but not fulfilled by HBS which was irritating. I think it may have been a tech issue. I would much sooner have a face to face consultation - I am now scheduled to have f... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Good: Registering a claim is quick. Got a video appointment really quickly (same day). Physio I spoke to was really helpful and recommended next steps were just what I wanted. Bad: Follow-up was a co... Se mer
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Given some options for physio with inadequate details of locations. Just mileage from my home, street location and post code. No reference to borough or district so impossible to know whether any of t... Se mer
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The physio was on time with the video appointment and was very thorough with their assessment. They were helpful and friendly and arranged an in person session with a local physio very quickly. They a... Se mer
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Företagsinformation
Skrivet av företaget
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Skrivet av företaget
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Kontaktuppgifter
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Storbritannien
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,0
Bra
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Friendly and professional approach
Friendly and professional approach. Understanding, listened and confirmed their understanding of events
Clearly explained next steps also setting my expectations.
Thank you very much Liz for your care and support
16 juni 2026
Svar från HBSUK
We're pleased to hear about your positive experience. It's great to know that our team provided a professional and understanding approach, clearly explaining the next steps. Thank you for your feedback.
Very easy to book use
Very easy to book an appointment and to use generally. This is a very good service. Very good pharmacist too.
18 juni 2026
Svar från HBSUK
We appreciate your feedback! We're glad our service was easy to use. It's great to hear you had a positive experience.
Svar från HBSUK
We're glad you enjoyed your experience. We appreciate your positive feedback.
Super simple and a very clear…
Super simple and a very clear diagnosis.
But a video examination is always going to seem a bit skimpy, so we wait and see how it works out.
18 juni 2026
Svar från HBSUK
We appreciate your feedback regarding the video examination experience. Thank you.
The appointments were quick they dealt…
The appointments were quick they dealt with my problem referred me and I got a scan within a week
17 juni 2026
Svar från HBSUK
We're pleased to hear we could help quickly and efficiently. Thank you for sharing your positive experience!
Svar från HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. Please tell us more about your experience so we can look into this. Please email us on support@hbsuk.co.uk
Easy to follow instructions and issue…
Easy to follow instructions and issue dealt with in a quick, professional and helpful manner
17 juni 2026
Svar från HBSUK
We're glad our instructions were easy to follow and your issue was handled quickly, professionally, and helpfully.
Svar från HBSUK
Great to hear using the HBS platform has helped you get the right care quickly. Thank you for your feedback!
Doctor was very good
Doctor was very good, on time and caring. Appointment required MRI referral at Princess Margaret in Windsor. 2 days later they’ve not received the request. They tell me That Lucy book their own. Call to Lucy and told that’s not the case. Told to wait 5 days. Not overly impressed with the plethora of emails either.
24 juni 2026
Svar från HBSUK
We appreciate you sharing your experience. We always aim to deliver prompt, effective care. However, there are, on occasions, unavoidable but short waits for certain tests / scans. Our contact centre tracks all imaging referrals and are efficient in chasing results to reduce potential delays. A member of our team will be in contact with you, in the meantime If we can help with any further issues, please email at support@hbsuk.co.uk.
The app was not working
The app was not working. Unable to attend the video appointment- audio call attended only.
25 juni 2026
Svar från HBSUK
We’re sorry you’ve experienced technical issues when using the HBS platform service and thank you for your feedback which I have shared with our technical team to investigate further. We carry out extensive technical and user testing to ensure the service is consistently available for our patients. We appreciate it may have been frustrating when you tried to use the service. If we can help with any further issues, please contact us on 0115 857 3842.
Can't book in-person diagnostic test
Can't book in-person diagnostic test - despite trying multiple postcodes, it appears that there are no testing centres available. I then tried to book the home-visit option, but receive an error when trying to submit the request.
25 juni 2026
Svar från HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. I have asked a member of our team to contact you. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
Extremely professional and so helpful
Extremely professional and so helpful. Wonderful service
25 juni 2026
Svar från HBSUK
We appreciate your positive feedback! We're glad our service was professional and helpful.
Svar från HBSUK
We appreciate your feedback. We are glad you found our team professional and friendly. Thank you for sharing.
Svar från HBSUK
We're glad our service was informative, thorough, and convenient for you. Thank you for your feedback!
Easy booking process
25 juni 2026
Svar från HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Rapid service The process was easy and my appointment…
The process was easy and my appointment were very quick and local to me .
25 juni 2026
Svar från HBSUK
We appreciate your feedback! We're glad your appointment was quick and convenient.
This is why I use private health…
This is why I use private health services, it does exactley what is says on the tin, nice and simple process to complete. No hanging around for weeks on end for a Dr appointment.
25 juni 2026
Svar från HBSUK
We're so glad to hear you found our service simple and efficient, providing the prompt care you needed. Thank you for sharing your positive experience with us.
Svar från HBSUK
Thank you for you 5* review. We are glad you had a positive experience.
The issue is not with HBSUK it is the…
The issue is not with HBSUK it is the disconnect between how AXA understand it and HBSUK.
There shouldn't have been a need for the call in the first place.
25 juni 2026
Svar från HBSUK
We appreciate you sharing your feedback regarding the communication between the two organisations. We are actively working to improve these processes.
Excellent service - trouble free and extremely efficient!
It was a very efficient process - I received the call promptly on time and Joy was excellent in assessing all requirements. We came to an agreed pathway going forward for my injury which allowed me to have the physio I needed immediately after the consultation. Joy had a warm and kindly nature which made the experience all the more pleasant.
I would also like to commend the kind person at AXA who arranged this appointment with great speed.
23 juni 2026
Svar från HBSUK
We appreciate you taking the time to share your positive experience. We're glad you found the appointment quick and convenient.
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