There was one appointment made but not fulfilled by HBS which was irritating. I think it may have been a tech issue. I would much sooner have a face to face consultation - I am now scheduled to have f... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Good: Registering a claim is quick. Got a video appointment really quickly (same day). Physio I spoke to was really helpful and recommended next steps were just what I wanted. Bad: Follow-up was a co... Se mer
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Given some options for physio with inadequate details of locations. Just mileage from my home, street location and post code. No reference to borough or district so impossible to know whether any of t... Se mer
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The physio was on time with the video appointment and was very thorough with their assessment. They were helpful and friendly and arranged an in person session with a local physio very quickly. They a... Se mer
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Företagsinformation
Skrivet av företaget
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Skrivet av företaget
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Kontaktuppgifter
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Storbritannien
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,0
Bra
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Efficient and competent
I was very pleased with my online assessment for a sprained ankle: the consultant asked relevant questions, gave advice and then referred me to an in-person visit, which was quickly arranged less than 24 hours after.
17 juli 2026
Svar från HBSUK
We're glad to hear about your positive experience with our online assessment. It's great that the clinician provided helpful advice and arranged a quick in-person visit.
Svar från HBSUK
We're glad to hear that you found our service straightforward and efficient. We appreciate your positive feedback!
Fast end efficent
14 juli 2026
Svar från HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Great service, terrible website and automation.
Good: Registering a claim is quick. Got a video appointment really quickly (same day). Physio I spoke to was really helpful and recommended next steps were just what I wanted.
Bad: Follow-up was a confusing automated email which didn't match what I agreed with the physio, followed by a phone call from someone who hadn't seen my reply. Got it sorted, but the automated parts of the process are terrible.
17 juli 2026
Svar från HBSUK
We appreciate you sharing your feedback. We're glad to hear about the positive aspects of your experience, particularly the quick claim registration and helpful video appointment. Your insights are invaluable as we strive to enhance our services.
Excellent service
10 juli 2026
Svar från HBSUK
Great to hear about your experience using the HBS Platform. Thanks for the feedback!
Friendly, fast and efficient
The physio was on time with the video appointment and was very thorough with their assessment. They were helpful and friendly and arranged an in person session with a local physio very quickly. They also provided an exercise plan on the same day. Very happy with the prompt service all round
14 juli 2026
Svar från HBSUK
We're pleased to hear that your video appointment was prompt and thorough. It's wonderful that our clinician was helpful and friendly, arranging an in-person session and providing an exercise plan so quickly. We appreciate your positive feedback on our service!
Svar från HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Elbow issue, excellent response.
Ash understood the problem and listened to my comments before setting out a set of exercises
Also arranged for me to be able to set up a follow up meeting on approx 10 days.
14 juli 2026
Svar från HBSUK
We're so pleased to hear that your concerns were understood and that you received a helpful set of exercises. It's also great that a follow-up was arranged for you. Thank you for your positive feedback!
Got me to where I need to be.
14 juli 2026
Svar från HBSUK
We're glad we could help you reach your destination successfully. We appreciate your positive feedback!
Unbelievably complicated and then a non…
Unbelievably complicated and then a non medic overruled the medical diagnosis
10 juli 2026
Svar från HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Svar från HBSUK
We're glad you found our service easy and straightforward. We appreciate your feedback.
I am still waiting to see dermatologist
I am still waiting to see the specialists, I cant answer any questions yet until I do
15 juli 2026
Svar från HBSUK
Thanks for sharing your feedback. We’re sorry to hear you had some issues when using the HBS platform. I have asked a member of our team to contact you and resolve this issue as a priority for you. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
The person was very helpfull and…
The person was very helpfull and informitive no pressure very relaxed
13 juli 2026
Svar från HBSUK
We appreciate your positive feedback! We're glad you found our team helpful, informative, and that your experience was relaxed.
REALLY THOUGHTFUL SPECIALIST TALKING TO…
REALLY THOUGHTFUL SPECIALIST TALKING TO ME DIRECTLY WHCH WAS GOOD.
STILL WAITING FOR CONFIRMATION OF APPOINTMENT AT THE HOSPITAL BUT HOPEFULLY WE WILL SEE THAT SOON.
14 juli 2026
Svar från HBSUK
We are pleased to hear that you had a positive experience with our specialist. We understand you are awaiting appointment confirmation. If needing further assistance please contact us on 0115 857 3842.
Still navigating the app
15 juli 2026
Svar från HBSUK
We appreciate your feedback as you continue to explore the app. Thank you for sharing.
The interaction I had was great she was…
The interaction I had was great she was very helpful and supportive. However, I asked for a steroid injection and she said she wouldnt recommend it so I was not happy about that
13 juli 2026
Svar från HBSUK
We're glad to hear our team member was helpful and supportive during your visit. Regarding your feedback our medical professionals always prioritize your long-term health and well-being.
Svar från HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Physiotherapist was really very helpful
14 juli 2026
Svar från HBSUK
We're glad to hear that you found our clinician to be very helpful. Thank you for sharing your positive experience with us!
Svar från HBSUK
We appreciate you sharing your feedback and are so glad to hear that you found our service to be good and very efficient.
Fabulous service, would highly recommend
Super speedy appointments that are attended on time with caring, empathetic skilled staff. Thank you 🤩
14 juli 2026
Svar från HBSUK
We're pleased to hear that your appointments were speedy and on time. It's great to know our staff provided caring, empathetic, and skilled service. Thank you for your feedback!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.