During the process of our remortgage we were kept up to date and even if there were no outstanding items we were contacted to confirm things were still on track and there were no outstanding actions... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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Excellent, efficient and friendly service which made me feel well supported throughout what is always a stressful process. I particularly like the online portal which enables one to see where things a... Se mer
With this being my first time remortgage i was worried and not in the know how to do this. Your Conveyencer helped me through every step and it turned out there was nothing to worry about the help fro... Se mer
It was a pleasure working with Amy on my re-mortgage. She kept me updated on progress throughout, providing reassurance when things were in hand, and explaining clearly and promptly when there were ac... Se mer
Företagsinformation
Skrivet av företaget
Your Conveyancer - Scotland’s only provider of conveyancing services dedicated solely to the financial services and property sectors. We combine the best of traditional values with cutting edge technology to provide a high quality, customer focused service which has been specifically designed to make the experience of buying, selling and remortgaging as easy and stress free as possible. We really do listen to what our customers tell us and we continually strive to improve what we do in order to give our customers the type of service that they want. Features such as online case tracking, e-mail and text updates as well as our proactive and friendly approach ensure that our customers get regular and accurate communication from us and always know exactly what is happening. When our customers are happy we know that we are doing the right thing. We are solicitors and are regulated by The Law Society of Scotland.
Kontaktuppgifter
12 East Port , East Port House, KY12 7JB, Dunfermline, Storbritannien
- 0344 576 7777
- enquiries@yourconveyancer.co.uk
- www.yourconveyancer.co.uk
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Product switch
I was looking for a product switch as my two year term was coming to an end. My lender was behind. Joe and his team were able to speed up things and completed it within time. This is the best place to go if you are looking for all your mortgage needs
Quick response and rapid service..
It has been a great experience using Your Conveyancer. The service response was pretty fast with most email responded within 24 hours. Thank you 🙏
Excellent service 💯
I couldn’t be more grateful to my solicitor and lawyer for their incredible support in securing my loan! They were professional, efficient, and super helpful throughout the entire process.
Alex and Gillian thank you so much !!!
Great service
Jennifer was extremely efficient with a very quick turnaround on items
Totally Stress Free Re-mortgage
I honestly couldn’t recommend Jennifer Spink highly enough. She has been absolutely amazing from start to finish and is, without a doubt, the best conveyancer I’ve ever used.
Jennifer has been so professional, helpful and incredibly responsive throughout the whole process. Nothing was ever too much trouble, she kept me updated every step of the way and always took the time to explain things i was unsure of .
This has been the most stress free re mortgage I've ever done .
I would 100% use Jennifer again without hesitation and would recommend her to anyone looking for a conveyancer. Absolutely brilliant service !
Your Conveyancer was recommended to us…
Your Conveyancer was recommended to us by our mortgage broker. Danielle was fantastic support us every step on the way answered our question no matter how big or small would highly recommend to anyone.
Vicky was an absolute dream to deal…
Vicky was an absolute dream to deal with! Buying a house is inherently stressful but Vicky really made the time for us and answered any questions we had no matter how silly they seemed. I cannot fault the service we received at all!
5 Stars to Claire!
Claire has been exceptional to work with across all three of our property transactions. She is friendly, highly responsive, and incredibly fast without missing a single detail. Getting three properties completed smoothly is no small feat, but Claire made the entire process seamless. I couldn’t recommend her highly enough!
I can not recommend Brian enough
I can not recommend Brian enough. He was fabulous, managed everything very smoothly and quickly. He was super fast on my purchase. I expected it to take a lot longer.
Great experience with this team
Great experience with this team, Claire was thorough and provided regular updates.
Very helpful and responsive solicitors
Great for FTB
I couldn't have asked for a better conveyancer than Phoebe during my home purchase. As a first-time buyer, navigating the process felt daunting at times, but Phoebe was exceptional from start to finish.
She was incredibly thorough, proactive, and always on the ball. What stood out most was how she genuinely had my back throughout the entire journey—keeping cool, clear, and firmly in my corner even when there was pressure coming from the estate agents to rush things along. She kept everything moving seamlessly and ensured I was protected and informed at every single step.
If you want a conveyancer who is sharp, supportive, and truly works in your best interest, I cannot recommend Phoebe highly enough!
Rebecca was fantastic all throughout…
Rebecca was fantastic all throughout the process, very quick to answer all my questions. Despite what felt like quite a lengthy process, she was able to get through everything quickly and was very professional throughout. Thank you Rebecca!
Stress free process
I was worried that an online legal firm wouldn’t provide the service I would get from a face to face legal team, I was very wrong, I’m getting on a bit and I’ve had a few mortgages, this was the simplest I’ve ever done courtesy of Stacey and the team. I would highly recommend Your Conveyancer, comms were simple, document requests and transfers easy and comms very simple too. The site works well and is clear, basically there is a box that says ‘do this’ or ‘you’ve done everything’ which was helpful for those of us with IT challenges, there is also a clear timeline so you can see what’s being done. It was really the least stressful process you can imagine - thank you!!
Jennifer Spink is really good
Jennifer Spink is really good. You don't always find solicitors who are responsive and act quick. These guys do exactly that. Highly recommended, especially if you happen to get Jennifer.
Made our first home purchase genuinely straightforward
We have just completed on our first home, and Amy Aylward at Your Conveyancer looked after the whole purchase for us from start to finish.
As first-time buyers we came into this knowing very little about the English conveyancing process, and a lot of it felt daunting at first. Amy explained each stage clearly and in plain language the mortgage report, the searches, the mortgage deed and how it needed to be signed and witnessed so we always knew what we were being asked to do and why. Whenever we emailed with a question, we had an answer quickly, and nothing ever felt like a chase.
Our deposit was a gift transferred from abroad, which we had expected to be the difficult part. Amy told us exactly what was needed, dealt with the paperwork efficiently, and the funds were received and cleared without any of the delays we had been warned about.
Once the searches and enquiries were in, things moved very quickly, and we exchanged and completed well within the life of our mortgage offer. Everything was handled calmly and professionally, and the communication throughout was excellent.
We would not hesitate to recommend Amy and Your Conveyancer to anyone buying a home, particularly other first-time buyers or anyone bringing funds in from overseas.
Thank you, Amy
Super helpful and extremely efficient…
Lauren and the team have been extremely helpful and very efficient with our remortgage.
Couldn’t recommend them enough!
Outstanding Service
I was recommended Your Conveyancer by my mortgage broker as he said they were very efficient and his 1st choice.
Stacey Motley was assigned to my case, and I thought the service I received was outstanding
Apart from super efficient, I felt that Stacey was on my side pushing through to meet my deadline, despite the challenges faced during the transaction.
She was understanding, kind and you never waited too long for a response, she was on it
Your Conveyancer will be my 1st choice when I move house and I will recommend their services to anyone I know who will be selling/buying
You won’t be disappointed!
An absolutely horrible experience but rectified in time
Update:
I’d like to update my review as since posting my original, I was contacted by Rebecca at Your Conveyancer.
She couldn’t have been more helpful & immediately looked into our situation. If the companies normal level of service is on par with how Rebecca worked then I’ve no doubt this is a place that gets things done.
Sadly that was not our experience and so I can’t give them full marks, but if they do as they say and use my experience as a learning exercise then Im sure they can offer better to future customers.
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If you’re looking for a company who have zero customer service skills and want to ensure your remortgage date comes and goes without progress, then this is the company for you.
I’d personally like to call out Alison Watt.
Her complete inability to reply to emails and lack of any human conversation made the process extra stressful, and helped ensure nothing happened on time.
They use a completely automated system, which is all well and good.
But a little personal communication at the start to ensure you, an average Joe with no conveyancer training, understand the process really wouldn’t go a miss.
I felt I was not receiving much paperwork to sign and asked Alison about some outstanding docs. She sent these via email - just an attachment. No actual communication.
I’d like to note at this point that the required paperwork was to be found on the automated system, buried amongst pages or updates. Had she had the foresight to mention this & point me in the right direction, I’d have been able to go & find things myself & would have been much more autonomous going forward.
A simple bit of guidance. But no. Too much trouble for Alison.
I then contacted Alison over a month before the completion date to check in and make sure there was nothing holding things up, as I was about to be on holiday for 2 weeks.
I received no response.
Assuming all was fine, a week before completion I contacted again to check in & make sure all was on track. Only to be told that it wasn’t going to complete in time as I’d not handed the necessary paperwork in!
Again, I had to get it sent to me as I wasn’t aware of its location within the system, when all she’d had to do was point me to the automated system at the very beginning and avoid all this confusion!
By the end my remortgage completed just over a month late (so at a variable rate on my existing mortgage) when the original process had began 6 months in advance to ensure it all happened in time.
Alison generally didn’t respond to most of my questions in my emails unless they helped her directly, and ignored emails entirely where I was asking for updates.
The only email she sent containing actual communication with strict instructions on how to proceed and when by, was for her payment.
Overall this was a horrible process. Extremely stressful, unhelpful & lacking in any sort of personal care.
AI chatbots have more personality & empathy than Alison. And frankly I’d have rather dealt with one of those, because atleast they reply with useful information and pretend to care about doing a good job.
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