Appalling disrespect for the time, love, money and care that tenants invest in their homes. Seven years and counting of extreme damp and mould , worsened by shoddy and piecemeal ' repairs' .Their enti... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ronnie and Karen were an absolute pleasure. Ronnie led us through from the original offer phone call all the way up to the move in day and he's a really lovely gent, really friendly, easy to communica... Se mer
Fantastic experience getting my Grandma moved into a Yorkshire Housing Retirement Scheme. Katrina, Scheme Manager at Garden Court, has been an absolute star. Right from the first point of contact, she... Se mer
I contacted Yorkshire Housing to book appointments for my home repairing. Yorkshire Housing always takes prompt actions and seriously confront with issues what their tenants may encounter in. I’m much... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Yorkshire Housing is biggest housing association based solely in Yorkshire, we're Yorkshire through and through. We own and manage around 20,000 homes across the region. This includes older person’s accommodation and homes for low-cost rent (social and affordable homes).
Kontaktuppgifter
The Place, 2 Central Place , LS10 1FB, Leeds, Storbritannien
- 0345 366 4404
- customerservices@yorkshirehousing.co.uk
- www.yorkshirehousing.co.uk
4,5
Utmärkt
549 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Lorna spolverato
Lorna spolverato, thank you so much for your quick and speedy and understanding of our situation, dealt with care and professionalism. Thanks again.
11 mars 2026
Omdöme utan inbjudan
Svar från Yorkshire Housing
Hi Elizabeth, thank you for your 5 star review. We're so glad Lorna was able to help! Shuang
Having held over £900 of my money…
Having held over £900 of my money stating I have to be a month in credit with my rent ( not mentioned on my tenancy agreement) I have had to issue court summons to receive my funds back. I have been passed from pllar to post over the last couple of months and I would definitely not recommend them to anyone. I have been a resident since 2007 but the just seem to think they can shit on us and thus time they have shit on the wrong one !!
9 mars 2026
Omdöme utan inbjudan
Svar från Yorkshire Housing
Hi Rocky, we're really sorry to hear your experience, and we want to get this sorted for you. We can see that our team spoke with you yesterday to try and help resolve the matter, but the call was disconnected. Our team has since emailed you and asked for a bit more information so we can get this sorted as soon as possible for you. If you still feel that the issue hasn't been dealt with properly, we do have a complaints process you can go through either by calling us or by filling in a form on our website https://www.yorkshirehousing.co.uk/your-home/customer-feedback/#customerfeedbackform. I hope we’re able to resolve it soon. Thanks, Shuang
Lorna Spolverato Was brilliant
Lorna Spolverato Was brilliant, very understanding and compassionate, professional too
9 mars 2026
Omdöme utan inbjudan
Svar från Yorkshire Housing
Hi Amanda, thank you so much for your lovely review. We're really pleased Lorna was able to help! Shuang
Lovley lady easy to speak to let's you…
Lovley lady easy to speak to let's you talk and she answered any questions we had
4 mars 2026
Omdöme utan inbjudan
Svar från Yorkshire Housing
Hi Ema, thank you for your lovely review. We're glad you had a great experience with us! Shuang
Philippa was incredibly helpful today…
Philippa was incredibly helpful today while assisting me with an ongoing issue that is still being resolved. She took the time to contact all the relevant people and was very patient and supportive throughout. Her help was very much appreciated.
6 mars 2026
Omdöme utan inbjudan
Svar från Yorkshire Housing
Hi Mandy, thank you for the 5 star review. We're really pleased to hear Philippa help you with such patience and being so supportive. She'll be very happy to see your lovely feedback! Shuang
5*++ for Lauren!!
I was dealt with an absolutely unbelievable woman called Lauren Middleton. She is a credit to your association and the way she dealt with me was astonishing. The efficiency, communication and all round support I’ve been given by her in such a short space of time is immense, thankyou so much for your support she’s been wonderful!! Xx
6 mars 2026
Omdöme utan inbjudan
Svar från Yorkshire Housing
Hi Leah, thank you so much for your lovely feedback. We're chuffed to hear Lauren was able to give you such great support! Shuang
Just wanted to thank Ellie Moxon
Just wanted to thank Ellie Moxon. She has been wonderful and very helpful. She explained everything to us thoroughly. Ellie has been a saviour for us. Thanks once again
6 mars 2026
Omdöme utan inbjudan
Svar från Yorkshire Housing
Hi Roman, thank you for taking the time to share your positive experience with us. We're so glad Ellie was able to help! Shuang
Had a lovely lady she was very polite
Had a lovely lady she was very polite
4 mars 2026
Omdöme utan inbjudan
Svar från Yorkshire Housing
Hi Alaina, thank you for the 5 star review. We're really glad you had a great experience with us! Shuang
I found Mia and staff helpful and…
I found Mia and staff helpful and patient guiding me through all the different paperwork and questions needed to forward my housing application with success I am looking forward to becoming a tenant
23 februari 2026
Omdöme utan inbjudan
Svar från Yorkshire Housing
Hi Angie, thank you for your lovely feedback. We're so glad Mia and the team were able to help! Shuang
I’d like to say a big thank you to…
I’d like to say a big thank you to Joanne, the representative who helped me get my under-sink plumbing issues sorted. She was incredibly thorough, professional, and genuinely helpful throughout the whole process, making what could have been a stressful situation feel much more manageable.
I’d also like to give a huge thanks to the plumber from Bradford who came out to fix the problem. He truly went above and beyond to make sure everything was resolved properly in my home. His hard work and dedication did not go unnoticed.
Excellent service from start to finish — much appreciated!
13 februari 2026
Omdöme utan inbjudan
Svar från Yorkshire Housing
Hi Caroline, thank you for taking the time to share your positive experience with us. We’re so glad Joanne and our plumber were able to get everything sorted for you! Shuang
Can’t even pay rent on the official…
Can’t even pay rent on the official website.keeps crashing. Can’t set up a direct debit without giving info to a questionable person. Yet I’m sure I’ll be the bad guy the one in the wrong.
27 februari 2026
Omdöme utan inbjudan
Svar från Yorkshire Housing
Hi Pete, we'd really like to speak to you about your experience so we can look into the payment issue you've raised. I've sent through a request for more info through Trustpilot if you could please reply to that with your details so we can give you a call. Thanks, Shuang
I spoke with a lovely lady called Ellie…
I spoke with a lovely lady called Ellie Moxon. She was so helpful in every way possible!
26 februari 2026
Omdöme utan inbjudan
Svar från Yorkshire Housing
Hi, thank you for your 5 star review. We're really glad Ellie was so helpful and made your experience so positive! Shuang
Svar från Yorkshire Housing
Hi Suzanne, thank you for your 5 star review. We're very pleased to hear you received great customer service from us! Shuang
I spoke with Ellie and she was so nice…
I spoke with Ellie and she was so nice and helpful, a credit to her team.
26 februari 2026
Omdöme utan inbjudan
Svar från Yorkshire Housing
Hi Leah, thank you for your lovely feedback. We're so glad Ellie was able to help! Shuang
We have been really impressed with…
We have been really impressed with Yorkshire housing especially Vicky bennison she's has been exceptional in her roll
26 februari 2026
Omdöme utan inbjudan
Svar från Yorkshire Housing
Hi Alan, thank you for your 5 star review. It's great to hear Vicky has been exceptional in supporting you! Shuang
Yorkshire housing
Yorkshire housing
Ellie Moxon you have been first class and amazing ,
Excellent communication and compassion .
I cannot thank you enough for your help and over all
Have made my experience first class …
26 februari 2026
Omdöme utan inbjudan
Svar från Yorkshire Housing
Hi Sarah, thank you for taking the time to share your positive experience with us. We're so pleased Ellie was able to support you with such compassion and provided the help you needed! Shuang
Svar från Yorkshire Housing
Hi Rosey, thank you for your 5 start review. We're really pleased that you've had a such positive experience with us! Thanks, Shuang
Advertised as a charitable housing…
Advertised as a charitable housing association. However, the quality of emails are borderline rude and not very empathetic. I believe the organisation is misleading.
25 februari 2026
Omdöme utan inbjudan
Svar från Yorkshire Housing
Hi, we’d really like to speak with you about your experience so we can look into the issues you’ve raised around email communications. I've sent through a request for more info through Trustpilot if you could please reply to that with your details so we can give you a call. Thanks, Shuang
Customer service is excellent big shout…
Customer service is excellent big shout to Abid Hussain. Who made my experience very pleasant he understood my frustration and made every efforts to help me with issues i was facing . Very knowledgeable person Courteous and polite
24 februari 2026
Omdöme utan inbjudan
Svar från Yorkshire Housing
Hi Kam, thank you for your 5 star review. We're so pleased Abid was able to help! Shuang
They really made an effort to help me.
They really made an effort to help me.
Very professional service.
10/10
19 februari 2026
Omdöme utan inbjudan
Svar från Yorkshire Housing
Hi Edward, thank you for your lovely review, we're really pleased that you had a such positive experience! Shuang
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