Worldofchillies Omdömen 153

Purchased 6 plug plants and on arrival one of the plugs stems was badly crushed, clearly due to being packaged carelessly and nothing to do with courier. The poor little chilli has since perished. Contacted World of Chillies on the day I received order and got swift reply promising a replacement plus a bonus chilli would be sent out! 3 weeks later and nothing...so as far as customer service is concerned it's zero stars. Mistakes can happen, but it's how a company deals with them that really matters. Didn't get what I paid for and will most certainly not be returning, nor recommending.

Used to be reliable. Now no more than a scam, nothing received and emails ignored. No contact number etc

My plug plants turned up dead, was told they would send me out a replacement. That was 2 weeks ago. I have email several times with no response. Incredibly poor customer service. Think twice before using this company. I've now got to spend time fighting for a refund. Won't be using again and will never recommend.

I ordered back in February and still received nothing. I have used the contact form on the website three times and not had a single message back. My friend who told me to use this site in the first place received his order after 5 days when he placed it last month. It is extremely disappointing since I used this site for 3 years and while the plants were never labelled correctly they were decent plugs, but I will not be using again even if they ever give me my £42 refund.

Appalling customer service and still no update. I ordered a chilli plant nearly 2 weeks ago. I received an email saying it was dispatched royal mail 24 but didn't receive anything. 4 days later I contacted customer services through their website asking if there was a way to track it and didn't hear back. 4 days after that I sent a follow up and still nothing. I will be seeking a refund once customer services finally get back in touch.

Well, you can only say what your service was like mine was excellent. Plugs arrived within 6 days, nicely packed with an I.D sheet, and a gift. The plugs were a good size, and undamaged, fingers crossed I don't kill em, not the best gardener. So, there we are, a true review, no problems at all.

Amazing service, chilli plants & plugs packed extremely well and arrived in good time. This is the second year I’ve ordered and it won’t be the last.

Good healthy plug plants standing 5-6 inches including the plugs. Delivered still moist on Friday after a weekend order.

15 out of 16 plants arrived in great shape. I can't grumble as I only ordered 13 and it was one of the freebies that had a damaged stem and didn't make it. I won't be requesting a replacement :-) The extra three plants are all a bit more interesting than my choices and are very welcome.

I'd order again, although I hope to be better organised in other years and grow from seed.

I have ordered for a couple of years now and cannot fault the quality of the plants and how kind to always pop a free plant in the package which is always good quality. A small issue with forgotten seeds was dealt with promptly and generously. Brilliant supplier of fab plants

I have always had such excellent service from this company, even when royal mail delayed delivery and the plants arrived somewhat dehydrated, world of Chillies, just sent a new batch without any issues. It want their fault, but they were so helpful. Always had excellent plants and seeds from this guy's. Thank you

Not sure why there's negative reviews, my experience was the exact opposite. Ordered chilli plugs and they arrived, in quality packaging, within a week. A pack of feed included along with the info booklet on how to care for your plants. Also included was an extra, free plug which is very much appreciated. This is my first attempt at growing Chillies but I will certainly buy from this company again.

The web site had me hooked for all the wrong reasons ….. I judged the book by its cover. Contact phone numbers never answered, mail never replied, advice with photos never acknowledged. Asked for help with Hydroponic watering …. Same story. It was the exuberance and passion of the female owner that had be hoping. Misplaced . So much potential here I hoped.

Rubbish, didn’t send me my kaffir tree despite pretending they would. Would not recommend them

Order took an age to arrive (April/May 2025), and when it did all the plants were dead. I contacted Support several time to get new plants or a refund from and didn't receive the courtesy of a response. I won't see that £11 ever again!

Poor customer service which ruins a company that used to be so reliable.

I will not use them again and urge people to avoid.

Ordered nearly a month ago and still waiting. Customer service is nonexistent.

Like many great small companies, as their reputation spreads, they struggle to maintain the standards customers come to expect. This was a terrific company — I've used them for many years. The service was personal, the products were great. But they’ve clearly struggled to scale. Quality has fallen, and customer service is now nonexistent.
Don’t get me wrong — if you receive what you ordered, you’re probably on to a good thing. But if there are any issues, you’re stuffed.
The only contact channel is a webform, and responses are nonexistent. Any sense of personal service or commitment to customer satisfaction has vanished. Don’t let the “lady next door” persona fool you — this has become a faceless organisation focused on shifting volume.
I’ve now submitted three queries this season about a rogue plant. I have no idea what it is, but now that it’s fruiting, I know it’s not what I ordered or what was advertised. It should be a ‘gold’ chilli, but it’s red. It should have a certain heat and flavour — it’s completely tasteless. That suggests either poor seed quality at source or a mislabelled plant. Either way, it raises serious quality control concerns.
At a minimum, I’d have appreciated an acknowledgement. Realistically, I’d like compensation for a season spent growing a luscious chilli that turned out to be nothing more than ornamental. Hard to understand how this can be classified as a “chef’s favourite.”
Sarah — if you’re reading this, it’s time to take a step back and smell the capsaicin. The message is clear: loyal customers who supported your growth are dropping like flies, and your NPS is rotting in the compost heap. Refocus on customer service. Sort out your product quality. Then maybe you can reclaim your place as the UK’s go-to premium chilli supplier.

Have ordered from world for chillies for years without any issues. Always good sizes plugs and plants and the advice is always great to have. Will continue to buy from them

I ordered a lot of seeds and plugs from world of chillies. most of seeds never germinated and the plugs died. (i have had an allotment and have been growing for over 10 years). I contacted company numerous times on their contact forms. I provided pictures like they asked. They have never returned a response!, even though I got a response email, saying they have received my email/contact and someone will be replying shortly, which never happened.
I will be taking my business elsewhere where from now on.

Ordered 9 chilli plugs. Had 1 missed delivery, this company do not send a dispatch notice or tracking information I contacted them & they shipped again also no shipping information was sent.
Received my order yesterday, on receipt 2 of the plants were crushed & snapped another 2 looked very wilted. So today 4 of the plants are already pretty much dead, the packaging was really not good its thin plastic holding the plants packed in a plastic bag so I guess they have a lot of damaged plants.
I have not bothered to contact them, I will write this off as a bad experience & go & buy some large plants from the garden center.
I should have read the Trust Pilot reviews before buying.....

Wow incredible experience. Sarah is very helpful and kind. Quick to message, I bought via Ebay and the feedback she has recieved is a*!
People need to give small veg growers a chance at this time of year. There is so much to do, upkeep, posting packing keeping up with emails. If only more people left good feedback instead of only negative.
Everybody makes mistakes!
This is a company that really goes above, I recieved a lovely guide book and some plant food. You wouldn't get this service from suttons etc!
Very healthy plants,very happy customer.