WindowEstore.com Omdömen 438

TrustScore 5 av 5

4,8

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

After placing order, I got a phone call to verify all details and make sure the change from last set of windows were correct. Remembered me from a few years back. Company is always friendly and wind... Se mer

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Betygsatt 5 av 5 stjärnor

They make the process smooth and easy. The instructions on their website are crystal clear. I also appreciate the confirmation of the order and how the measurements were taken prior to manufacturing.... Se mer

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Betygsatt 5 av 5 stjärnor

Pending satisfactory resolution. Some of the Windows were missing weep hole covers/ the latches used to open for cleaning, however they have assured me they will be sending the missing pieces. Window... Se mer

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Betygsatt 5 av 5 stjärnor

Ordered 2 replacement windows on Sept 11th and picked them up in Athens Ga on September 27th. 16 day turnaround much sooner than I expected. DIY installation was easy with these windows and windows we... Se mer

Företaget har svarat

Företagsinformation

  1. Leverantör av PVC-fönster
  2. Dörrleverantör

Skrivet av företaget

WindowEstore is the #1 online seller of high performance energy efficient windows & sliding glass doors custom built to maximize energy efficiency, sound-dampening, and security. Get the highest quality windows and sliding glass doors at the best prices by buying direct with our easy ordering tool. The oldest and most trusted online window and sliding glass door dealer in the nation!


Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

438 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

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Betygsatt 5 av 5 stjärnor

Well crafted and reasonably priced

The windows were manufactured to the exact measurements provided. They appear well-crafted. Installation was as expected. We purchased 5 basement replacement windows. They were delivered on time and the price was reasonable with promotional discount.

This is our second purchase from WindowEstore. Our first were a pair of fixed glass windows for the basement.

6 april 2023
Betygsatt 5 av 5 stjärnor

If you want to DIY your windows…

If you want to DIY your windows Windowestore is definitely the way to go. Excellent results and if you need special shape windows, don’t hesitate to ask. I was concerned I need to get someone to replace those, but Derek was able to accommodate all my needs. Very happy with the results and service throughout!

1 juni 2023
Logotyp för WindowEstore.com

Svar från WindowEstore.com

Thanks so much for the wonderful review! We appreciate your business very much!

Betygsatt 5 av 5 stjärnor

Satisfied repeat customer

Prompt, knowledgeable and courteous.

19 maj 2023
Logotyp för WindowEstore.com

Svar från WindowEstore.com

Thanks so much for the wonderful review! We appreciate your business very much!

Betygsatt 5 av 5 stjärnor

Great experience

Derek and Sandra were both incredibly helpful throughout the process. We bought six windows and all fit perfectly. They are such an upgrade from our previous windows. Our winter was epic here in Lake Tahoe and they performed amazingly.

8 juni 2022
Logotyp för WindowEstore.com

Svar från WindowEstore.com

Thanks so much for the wonderful review! We appreciate your business very much!

Betygsatt 5 av 5 stjärnor

Great customer service

Great customer service. They really go out of their way to help you.

15 maj 2023
Logotyp för WindowEstore.com

Svar från WindowEstore.com

Thanks so much for the wonderful review! We appreciate your business very much!

Betygsatt 5 av 5 stjärnor

They provide excellent customer…

They provide excellent customer service. I contacted them several times with questions and they were so helpful I was completely at ease picking up the phone and asking additional questions as they developed.

4 maj 2023
Logotyp för WindowEstore.com

Svar från WindowEstore.com

Thanks so much for the wonderful review! We appreciate your business very much!

Betygsatt 5 av 5 stjärnor

Happy Customer

Simple ordering experience. Well designed website. Easy to pick and choose. Great communications from them by both email and telephone. Verification call received to be sure order was correct (appreciated!). Courteous agent "Sandra." Happy with customization of any specific size ordered. Appreciative of a local warehouse pickup point fairly close to my home. Will use them for any future window orders!

26 april 2023
Logotyp för WindowEstore.com

Svar från WindowEstore.com

Thanks so much for the wonderful review! We appreciate your business very much!

Betygsatt 4 av 5 stjärnor

Online ordering made easy

Easy ordering online with a great selection of quality windows to choose from. Reasonable prices. Not the cheapest but not the most expensive. Free delivery to a building supply center nearby that provided great service! Timely turnaround.

31 mars 2023
Logotyp för WindowEstore.com

Svar från WindowEstore.com

Thanks so much for the wonderful review! We appreciate your business very much!

Betygsatt 5 av 5 stjärnor

Great Service

Communication was amazing, service super helpful, and items arrived on time.

4 april 2023
Logotyp för WindowEstore.com

Svar från WindowEstore.com

Thanks so much for the wonderful review! We appreciate your business very much!

Betygsatt 5 av 5 stjärnor

Windows delivered today way ahead of…

Windows delivered today way ahead of quoted time frame. Seem like nice units. Friendly person confirmed the order with me. Delivery company was great too.

24 mars 2023
Logotyp för WindowEstore.com

Svar från WindowEstore.com

Thanks so much for the wonderful review! We appreciate your business very much!

Betygsatt 5 av 5 stjärnor

Ordered from them a few times now

Ordered from them a few times now. Haven’t had an issue yet. Very thorough and accurate with their builds. Quality is good. Shipping is good. Communication is good. Easy 5 stars! Great work windowEstore!

28 mars 2023
Logotyp för WindowEstore.com

Svar från WindowEstore.com

Thanks so much for the wonderful review! We appreciate your business very much!

Betygsatt 5 av 5 stjärnor

Great communication

Great communication if there is a problem the get right on it

18 mars 2023
Logotyp för WindowEstore.com

Svar från WindowEstore.com

Thanks so much for the wonderful review! We appreciate your business very much!

Betygsatt 5 av 5 stjärnor

So personable and helpful

So personable and helpful. Highly recommended!

24 mars 2023
Logotyp för WindowEstore.com

Svar från WindowEstore.com

Thanks so much for the wonderful review! We appreciate your business very much!

Betygsatt 1 av 5 stjärnor

I’m not happy camper about it since I…

I’m not happy camper about it since I ordered last month ( February ) and I asked for construction window but I got replacement window smh I did called them and asked for refund but they said it cannot refund so they’re going to sending me another one for free cuz it’s wrong kind !!! I haven’t heard from them since 2 weeks now . That why I gave one star for that and I won’t order more windows from them .

22 mars 2023
Logotyp för WindowEstore.com

Svar från WindowEstore.com

Whenever we receive a window order we always call each customer back and review their order with them. We do this for accuracy, to make sure we provide the customer with exactly what they want and need, and to make any changes to the order should the customer have made a mistake. This customer ordered a replacement style custom sized window. We confirmed with the customer that she did indeed want a replacement style window and NOT a new construction style window with nailing fins. She confirmed that she wanted the replacement style window that she ordered. A few weeks later, when she went to pick the window up, she called back and said the window she was picking up was a replacement style window and that she had ordered a new construction style window. Her original order was for a replacement window and when we called her back to review her order with her, she confirmed that she wanted the replacement window and NOT a new construction window. There's no difference in price between a replacement window and a new construction window so during our call back and review of her original order, if she had wanted to change her order to a new construction window with nailing fins instead of the replacement window she ordered we could have done so easily and quickly with absolutely no charge to her.

When she called back complaining that we had sent her the wrong window (she denied ordering the replacement style window) we told her that we have a snap in nailing fin trim available that will snap into the frame of the replacement window basically making her replacement window a new construction window. Easy fix. We said we would send her that trim at no charge to her. She was very happy that we had a solution to her problem.

After our conversation with her, we immediately ordered the snap in nail fin trim and then emailed her a couple of days later with an ETA on when the trim was to be delivered. We talked with her on 3/08, we ordered the trim on 3/08, we then emailed her on 3/10 with the ETA info. The ETA email states that the trim is to be delivered on 3/31. Today’s date is 3/22 so we emailed her 10 days ago with the delivery info on the trim. Customer is stating in her review that she has not heard from us in the last 2 weeks.

This is one of those situations where we've done everything right and absolutely nothing wrong and found a simple solution to correct her mistake but for some reason beyond our knowledge the customer chose to give us a one-star review.

The main reason we call every customer nationwide back and review their order with them is to avoid situations like this. If a customer makes a mistake on their initial order it’s no big deal. It’s super easy for us to correct those mistakes during the order review process. We’re very easy to work with and one of the reasons we’ve become the #1 online window dealer in the nation is because we provide the absolute best customer service before, during, and after the sale.

Betygsatt 5 av 5 stjärnor

Waited until my second order was filled…

Waited until my second order was filled before reviewing just to see if it was a one time deal but the second order went just as good as the first. Great company. Very helpful. Got exactly what I ordered in a timely fashion. Have more windows to do and I'll be ordering from them again.

9 november 2022

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