Which? Omdömen 

I have been trying for days to get to speak with someone using their various phone numbers and live chat but without success. I cannot do what I want online as it tells me I need to speak to an adviser. Laughable when they write articles criticising other companies lack of customer service. Now they are one of them. Very disappointing when I’ve been a member for years but if I can’t get through then I will have no option but to cancel.

I am a new member. First item I bought from their best buy a VonShef rice cooker. USELESS. The rice kept coming out warm and hard.. The warm setting was tepid. Had to return. I don't trust Which they do not test the items. Will not be buying anything they recommend.

Limited number of reviews in some categories e.g. cars. Also managing your subscription is very difficult. I tried to remove one subscription but keep my other. However you can’t manage your subscription online,by email or even live chat but you have to phone with the inevitable long waiting times. Amazing that an organisation that criticises others for poor customer service has such bad customer service themselves. They didn’t even bother to ask why I wanted to cancel.

I was told on livechat that I couldn’t cancel just one subscription on livechat nor was that an option via email. A phone call is certainly NOT my preferred option given the long waiting time. To be clear I just wanted to cancel one magazine subscription not my full membership. However it was easier to cancel my full membership.

Find 'which' very helpful in choosing whatever goods you're looking for, giving a detailed account of pros and cons..

I am sorry for Which? At one time it was referred to as the middle class bible. In recent years I feel it has been displaced by the internet. Often specialist online reviews are in greater depth than the Consumer Association ones. Of course you need to sift through junk to find them.

A lot of the magazine articles explain what most people know already or feel dunbed down. Often irrelevant.

I want to buy for reliability or to save money. And I cannot honestly say either has happened.

The people they use as so called ‘experts’ are not experts at all. How can anyone understand hearing aid technology other than the audiologist’s who providing it!

Please take advice from the professional not a lady who wears aids and thinks she knows best! The NHS is great but it cannot provide the same time or tech that private hearing care can and if there is only 1 year difference how on earth do they exist.

Company’s can use different types of manufactures but they specialise in certain ones. Independent will have a chosen manufacturer also.

Which? Stop asking people for their advice and read the reviews of the actual clinics. You harm more people with your falsehoods. Take the time and actually research the people!!

This sector is not a new TV and should not be treated as such, it’s an important aspect of people’s lives that has the ability to save and transform them. Health is not to be messed with!

Which.co.uk does the same every year they are influenced and biased. Please shop around, do your own research and please stop paying for a guide that quite frankly doesn’t have a clue!

In my opinion, Which has slowly turned from a consumer driven company into an advert for Amazon, Currys and others.

I bought one of their Best Buy Smeg cookers, as recommended by Which, and have had nothing but problems with it. The cooker door fell apart - mid way through cooking, dropping the burning hot inner glass door onto the floor on several occasions.

The knobs that control the hob continually fall off and the large hob burner frequently just goes out mid cooking. A minor annoyance to add to this is that burners on the cooker hob make a loud whistling noise (think fingers down a blackboard) when on low. Smeg sent out an engineer on 4 occasions to fix it (told us the whistling was something we have to put up with) and replaced the door 4 times - but never actually fixing it. Eventually Smeg replaced the complete cooker after 18 months.

However, the replacement is just as bad, whistling, burned going out - so far the door has stayed on... but Smeg now refuse any further support as it is now out of warranty.

I tried report our terrible experience to Which, but they were not interested and still list it as a 'Best Buy'.

To add to this, Currys, who I bought the cooker from and one of the companies that Which provide a price and a link to, do not provide a way to leave a rating for the goods they sell. They told me I have to apply to leave a review, which I did, but nothing comes through and so they still show glowing reviews.

How can Which support a company that does not allow customers to leave a review of their goods?

How can which give a Best Buy to goods that are inadequate at best and dangerous at worst?

So I have now cancelled my subscription to Which as they were no help whatsoever, not interested in the consumer and continue to show the cooker as a best buy - the worst cooker I have had the misfortune to own.

My advice is you should not waste your money using Which.

Very disappointed.I joined this as I wanted some information about 32 inch tvs.Hardly any reviews.Went to look at hybrid cars this morning.Hardly any reviews for cars under 50 k.Absolute waste of time.I was a member 10 years ago and it was completely different.Dont waste your money.You can get better info for fee by just surfing the net.

I have a subscription to Which Magazine. A few days ago I took advantage of their free legal advice, because an item ordered online had failed to be delivered (despite "proof of delivery"). My legal rights were explained, and I applied for a refund from the company concerned, and received a refund within 24 hours.

That's rather sad when the UK's premier consumer association can only achieve 1.9 stars on Trustpilot.

Maybe one reason is that Which? recommend suppliers, like Waterside Holidays, who repeatedly send junk marketing emails with no 'unsubscribe' link?

Or maybe because Which promises an email address on its website but it's not there and click on the link showing an envelope then you just get sent round in circle.

Why don't you recommend Trading 212.

I was once a subscriber but unsubscribed almost immediately because I didn't find their reviews useful or relevant. A lot of the reviews are about outdated products that are not sold anymore, and I couldn't find reviews of brands I was interested in.

This company keeps sending me junk emails even though I unsubscribed and I have contacted them 3 times over the last 2 months asking to delete my personal information from their system and stop spamming me. I've just reported them to the Information Commissioner's Office.

I agree with some of the comments. Their reviews appear to have been dumbed down over the years and if you ask for extra info’ you get a quick response acknowledging the query then it just disappears. I suggested an investigation into farmed salmon years ago, they said great idea then nothing. I still subscribe but I think they have strayed too far from their roots.

these company is organised crime organisation as they are misleading people in astronomical scale

A solicitor or consumer protection lawyer must take class action against this company

Look at all their plumbers reviews almost all are 5!
I gave a genuine review and they deleted it and did not respond to my complaint

Be aware I have seen 1st hand they are fraudulent and it is impossible a bunch of plumbers with no Royal college , university affiliation of governmental regulatory body all be 5!!!!!!!!!

I would not RECOMMEND OCTOPUS ENERGY !
I get the impression that Which? do a good job on the whole, but following their recommendation caused me a lot of grief and money for a long time.

I find that their recommendations are a great help. I have never had a problem with them. I have often cancelled subscription if I am broke and no problem, rejoined when I needed advice. Believe me, they are brilliant at examining the workings and failings of items. They are more likely to give truthful reviews because they don't have sponsers.

Absolutely abysmal service from the purported consumer champions. Sent me an incentive to join with a £100 voucher promised, which soon turned into a "in 90 days" affair. Four and a half months later, despite numerous messages, false promises etc I emailed their CEO. Within a couple of days it was sorted. Frankly Which? I expect better from you and will not be renewing my subscription. Awarded one star, because leaving a zero stars rating not an option.

I have been a Which Legal member for many years and can count on one hand the number of times I've called in for support. Prior to today I would have said good, but today I have been unable to go through the initial screening process, getting lost in some idiosyncrasy about whether I qualify to get an appointment with an expert. Very poor considering it is a paid for subscription service, and it is Which. I don't expect to be treated like someone who's buying a second hand washing machine and told none of the parts are covered, I liken it to talking to the receptionist at the doctors surgery where they have to assess whether you're sick enough to see the doctor because you're not capable of working it out for yourself! The guidance for all has to be check very carefully what is, and what is not covered, it seems Which processes are overtaking their bread and butter of good consumer advice and they can't cope with the demand anymore. Wish I'd have looked at Trust Pilot before subscribing. And PS, a message for which, I don't want the standard response of 'call the member services team', whilst I am sure they are only doing as they're told they are the cause of the issue. I look forward to a response to my official complaint. Good luck to Which subscribers everywhere.

Having found Which magazine enormously useful some years ago re both a range of home, car insurance policies and products re a property refurbishment, the organisation seems sadly unable to provide that same level of accurate and helpful advice. I've given Which the benefit of the doubt twice in recent times since a poor experience with them a year or so ago. It appears that a significant amount of their recommended listings for various services are produced from analysing third party customer review sites. Unfortunately in the era in which we now live, many many reviews are driven by financial incentives and therefore cannot be trusted. So, if that data is part of Which's recommending process, it is not surprising that their advice is questionable. A recent experience on 13th July 2024 with one of their highly recommended home insurance providers proved to be an absolute comedy of errors from start to finish, and I cancelled the policy within 24 hours of having taken it out (Halifax). I wrote a pretty detailed account of my experiences with Which in the same email used to cancel my subscription with them. The cancellation process involved receiving three return emails from their organisation, of which two were probably auto generated. The third one read as if bespoke. Which had absolutely no interest in responding to my comments or experiences with them not actually acknowledging anything at all in those emails, and of course this reflects very badly re their customer service.

I have been a Which? member for many years and find their reviews very useful. Last week I was reading a Which? broadband company review. The review was dated 4 July 2024 and stated a special offer of a £100.00 voucher if the Which? comparison tool was used. My current provider had increased the monthly charge by 69%. I called them and was offered a new contract but had to accept it immediately. As I had not been happy with their service and speed I thought it would be better to go with the Which? voucher offer as it was with their recommended provider. This provider is more expensive than others however the voucher made it more affordable. I contacted Which? on 5 July to clarify how to apply for the voucher and was advised the offer had expired 11 weeks ago! The website was still showing the offer at 1157 on 8 July yet Which? have point blank refused to honour what is clearly their error. This is false advertising and not the service you expect from a consumer company such as Which?