Waitrose Omdömen 6 907

I am a regular customer at Waitrose and am happy with their products. My concern is security in the car parks. My nephew has had 3 bikes stolen at the Surbiton Waitrose and then this week, in broad daylight, another bike stolen in the New Malden branch. I assure you that he is meticulous about locking his bike but thieves are clever, and quick. Other cyclists, BE AWARE!!

Very poor customer service. Food is sometimes poor quality particularly fresh food which isn’t fresh! Brown leaves and limp and nobody is interested. The people who deliver are very helpful generally but Waitrose like to fob you off if there is a problem and then ignore you. Ocado is so much better dealing with problems. Very disappointing.

I usually use Ocado but one of my regular items has been out of stock for a few weeks, so thought I'd try a test order with Waitrose. The one item I really wanted, and was the reason I placed the order for, was substituted for something unsuitable so that was returned with the driver. Other items had only two to three days before expiry, which is no good if you're trying to do a weekly shop. A few items had longer dates, but having been delivered on Thursday, most items need using by Sunday. The fact that they won't deliver with bags is another negative point. Why can't they do a bag return scheme like Ocado? The driver was pleasant and helpful, hence two stars instead of one, but they've not convinced me to switch from Ocado for anything other than a small occasional order.

Having recently having to complain about another company, it has made me realise just how good both Waitrose & John Lewis are. Their products are good. If they are not, problems are usually quickly resolved. In store the staff are helpful, friendly & most of all, are human. The offers, both tailor-made & in general, make it more economical to shop in Waitrose than other supermarkets, even the so called budget ones. They stock a great range of organic produce & eco friendly products. This means that, when they are on offer, it’s possible to do one’s bit for the planet, without breaking the bank. Go Waitrose yay. So glad they’re still in business. Goes to show a company can make good money & profit & still deliver a good shopping experience along with high standard produce & goods.

I have brain damage and have just been made to feel like a criminal while shopping at Waitrose western rd Brighton. Even though I hold a my Waitrose card. Not only was I followed around the store by the security guard I was also jumped all over at the self pay checkout like they were implying I was not going to scan my items! Zero stars for treating me like a criminal while shopping!

First ever order and the last!!! Ordered organic wine and they substituted another rubbish non organic brand - non organic (which I will now donate to a food bin). NEVER AGAIN WAITROSE

I regularly order online from Waitrose and my bill hovers around the £200 mark.
I like to buy organic because of the superior taste. However, on the last few occasions I have bought organic potatoes, every single potato in two bags was rotten.
Don’t waste your money buying them. Waitrose wake up Ocado organic potatoes are much superior.
I hope you action these reviews and do something positive to restore customers’ faith in your store !

I did an online order for the first time ever and can't say i was very happy and would order again.
The pizza i ordered was best before the same day it arrived and i saw that 3 days later when i was about to use it.
Ordered single sweet potatoes, they delivered the smallest, ugliest and saddest potatoes i've seen.
I will not buy from them food online again

I was tempted to return to Waitrose after receiving some in store vouchers.

I bought 2 packs of chicken - breasts and mini fillets - both had BONE in them! The butchery was absolutely diabolical.

Then today, I decided to test an online shop.

The sausage rolls and sweet chilli chicken breasts had very short dates on (2 days), broccoli was floppy and soft, 2 whole chickens were blown (full of gas from not being refrigerated properly), peppers were mouldy, wonky potatoes were baby sized, short date and mouldy.

I literally returned 50% to the driver (who was very apologetic and embarrassed!).

They've refunded everything but I am honestly appalled and will not return.

The only "high end" aspect of Waitrose is the inflated prices, compared to other local supermarkets on the same street.
Badly run, customers tolerated as an inconvenience to the running of the store, rather than made to feel welcome & valued.

If I could choose one star, I would!! What on earth has happened to Waitrose!!! It has been my favourite store, but recently standards are dire. I ordered a large shop for my husband’s birthday. A large percentage of items had a VERY short date- including three pizzas needing to be eaten on the DAY of the delivery. Today I was in the area of a Waitrose branch ( Bamber bridge, Preston) so decided to shop there as I had received several loyalty’ vouchers online , and wanted to choose items with the longest shelf life possible. The shop took twice as long as necessary as I had to search through items with differing dates, including some with today’s date!! They also has a magazine on display that was the March edition- inspite of having the April edition elsewhere. I was unable to use the vouchers as the FOUR assistants I spoke to, all gave contradictory instructions. I even had the opportunity to speak to the store manager( the only member of staff wearing a name badge? He suggested that if I came to the store again , and ‘had more time’ he would give me a tutorial on how to use the app on my phone. This was patronising, and unnecessary!! Despite having shopped with Waitrose for forty years, I will now go elsewhere - especially as I can buy Fiona Cairns online, and other stores are beginning to stock items like premium sauces. I know I’m not alone in feeling that both John Lewis , and its partner Waitrose, have massively dropped the ball!!

Would management at Waitrose please employ someone in IT who is capable of doing a good job as far as their Customers are concerned.I have contacted them many times over the last 12 months about the poor navigation system for their on-line ordering.When you amend an order you get a message to tell you not to forget to checkout when you have finished -thats ok but does it need to keep jumping about and popping up all the time ? When you click on an item in your 'favourites' to see more details when you go back it takes you to the top of your favourites and you have to scroll all the way back down again.When I book a slot for 10am-11am I do not expect the delivery time on the day it is due to state that it will be delivered between 9.35-10.05am.
Not only do they now employ fewer security staff, they sack staff who try to stop shopllfters.Shoplifters mean customers have to pay higher prices,and Waitrose need to remember Customers pay your wages and there are many other Supermarkets for us to go to.

Waitrose you should be ashamed - supporting a criminal ahead of your own staff member. Very poor approach. I hope some solicitor takes this case up as wrongful dismissal. Then let's hope the staff member gets due compensation for the loss of his job and benefits - £1 million pound sounds about right.

Regarding the much trumpeted Little Treats:- Whilst understanding Waitrose's need to build sales; why do they only send vouchers for highly processed foods full of ingredients that are cheap and are possibly harmfull? Some of us have to avoid certain ingredients for one reason or another but that does not stop Waitrose from realising they are NOT treating good customer but spurning them. Is Trump running the show?
It is always good to know your custom is appreciated but to find in reality how low your loyalty is considered is a slap in the face. Better to offer 25p than a pack of processed Gu Dessert!!! The list allergenics and intollerance ingredients is to die for! LITERALLY. This is NOT quality food!!!! Nor have previous offerings been so.

Exeter and Sidmouth branches seem to have issues yet again with Waitrose own label Teacakes. I am told they are currently suspended. Why? According to the Exeter branch yesterday their deliveries had all sold out. Why is it that regardless of time of day the Exeter branch is "sold out"? Is a local business coming into the branch and buying most of their stock to sell in their own cafés? I have complained about this issue for years now without it ever being resolved or a proper explanation given. Occasionally I am told that the issue has been reported but nothing changes. I know other would-be shoppers are as disgruntled as I am because I often bump into them looking for the same Waitrose teacakes

In general I find the staff usually polite and helpful. What worries me is the whole idea that Waitrose is supposedly "upmarket" when the produce they are selling has got worse and worse just like the cheaper supermarkets but you are still paying the higher price tag. Their organic range is lower quality than their "ordinary" produce ( I once had to throw away two Duchy organic chicken breasts as they were literally inedible. (I get them elsewhere now) It was like chewing a piece of rubber, it just would not break down. One has to wonder what on earth they did to the chicken to get it like this. Sliced meat sliced so thin there is literally nothing there, sliced bacon that disappears in the pan, meat with water for extra succulence?! Let"s be honest. Good meat does not need extra succulence as it is already succulent and pumping it full of water just makes it soggy, but more importantly and truthfully, heavier so they can charge more by weight. In the good old days 2 slices of toast for breakfast would keep you going till lunchtime, now the "bread" halves in size because of the water content and what remains is soggy toast unless you burn it to a crisp. Their organic bread is just air and water if you can find any .As for the sweets, chocolate bars, crisp packets etc., I am fascinated to find out what the food industry is going to do when they get so small there is nothing to wrap. I have also noticed that more and more products are appearing with plastic wrapping, whatever happened to a plastic conscious society? I could rant on. The bottom line is that Waitrose claims to be an upmarket supermarket and charges accordingly but it is no better than the rest. On the complaint side. I once bought their "fresh" coconut" with the straw attached. I drank some but it tasted funny so i bashed it and opened it up. It was quite mouldy inside. When I rang to complain I wasn't even offered a refund? ! I like shopping at Waitrose, even though i think their own brand produce is second rate, but is clean and peaceful and the staff polite when there are enough on the floor but it has gone down hill so much I am changing my shopping habits. What a shame.

Putting this on here as the Google review had to be altered

Thank you waitrose welwyn for not serving me an energy drink despite the fact I am over 25 because it meant I got to go to another supermarket who not only believed my age without ID but was also much cheaper than you prejudice muppets. And just an FYI challenge 25 is for alcohol not energy drinks

There is something seriously wrong with this country and its mentality when a long standing employee of 17 years gets sacked for having the balls nobody else did by stopping someone from stealing from the store. Absolutely disgusting, disgraceful behaviour to sack Walker Smith that man should be being given a pay rise and a medal!

By sacking this man all you have done Waitrose is send out a strong signal its ok to steal from you, thus putting your staff and customers at further risk!

Usually love Waitrose No1 range but their Ceylon loose tea is terrible. The leaves are the crumbs from the factory floor, no bigger than what you get in a tea bag! Also means very hard to dispose of as they get through any filter you have in the sink. I will choosing to go back to the Kenya ones! I threw these ones away!

Thursday mid morning, at Banbury Waitrose. Only one trolly checkout open with more than 4 trolleys with big shops waiting. An assistant with an earpiece could see the issue, but chose to ignore the problem. He had to be asked to open another checkout. Terrible service.