W Hamond Jewellers Omdömen 

Great selection of products and beautifully set out in stunning soroundings

I have been shopping (in the Whitby store) with WHamonds for 30 years and have numerous pieces of their beautiful jet jewellery - however my last experience with them has been awful!

We were going to Whitby last weekend for a little break and I had seen a bracelet online in WHamonds that my husband said he would buy me for Christmas. We rung the Whitby store but it wasn’t in stock, so we purchased it online expecting 4-6 week delivery.

It arrived early - the day before we went to Whitby! Perfect - however when I opened the parcel - the bracelet was far smaller and far more delicate than it looked online and unsuitable for me unfortunately - so we took it to Whitby with us the next day to return … this is what the awful service began!

We took the bracelet straight into the Whitby store as soon as we arrived on Friday lunchtime. I didn’t see anything else I wanted as an exchange at that time, so we asked the lady on the counter to return this for a refund. We were told she couldn’t generate the refund as it was an online order -
very odd considering it was purchased from WHamond and I was in the Whamond store! I have never ever had this issue with any other online/store return!

She said she would send the bracelet back to head office which would get there by the next morning or Monday morning at the latest and the refund would be generated.

In the meantime - I had seen the Google reviews regarding the awful refund experiences from other customers…..

On Tuesday afternoon - I rung WHamonds
Customer service line to be told I would be contacted in due course to see if I wanted a credit note or exchange - just like all the other negative reviews! I told her implicitly that I required a refund as they already have the item back. She said I would get an email when head office ‘receives it back’ - I again stated that Hamonds already ‘had the bracelet in their possession and I had the receipt from the Whitby store to prove it. She was very unhelpful and basically said the refund would happen when it happens - usually 14 days after receipt! (Ridiculous situation considering I had physically retuned the bracelet to the store!)

Contacted them again on Wednesday to be told that there was nothing on the system that I had returned the bracelet and they would contact the store to find out where it was!

So I assume it’s still sitting in a shelf on the store somewhere!

No refund - no bracelet!

I will be contacting my bank to instigate a charge back if I don’t hear from them the by the end of office hours today.

So - in a nutshell - if you want a pleasant, easy, shopping experience - do not shop with WHamonds online!

Beautiful and wide selection of jet jewellery, very helpful staff.

The sales lady, Karen, was bubbly and very helpful. I bought a beautiful butterfly necklace in memory of my brother and we had a little chat about the relevance of butterflies and remembrance.
The packaging was beautiful and I am very happy with my purchase.
The shop itself, in The Shambles in York, was full of beautiful pieces and I could have spent a lot more £. A fantastic experience all round

Helpful staff with good advice and knowledge

The people who serve us in the shop were delightful.

Absolutely first class, beautiful jewellery and beautifully packaged.Amazing prices and fantastic service. Would totally recommend.

Ordered a Whitby Jet and a Blue John pendant online during the sale. Excellent prices and super fast delivery. Beautiful quality jewellery. Really happy with my purchases.

Hope provided excellent advice and assistance to 'fast-track' the production and delivery of an item to meet a birthday deadline. All contact with W.Hamond was swift, friendly and effective. Top marks all round and huge thanks, too.

Great service & friendly, helpful staff!

Exceptional service from start to finish. The ring we ordered wasnt in stock despite saying it was, but they made it from scratch for us and had it delivered within the week, which we were nervous about as we were imminently travelling for our wedding. The piece is beautiful and even better than we expected. Huge thanks to Leah and the team, exceptional customer service throughout.

Fantastic Jeweller and excellent customer service

Our salesperson was very helpful and not at all pushy. We had a very enjoyable experience, and I love my jet necklace!

I was looking for a Whitby Jet ring. You were so helpful gave me a few to try on.
Great service and looking after customers.

Excellent display and understanding service. Very interesting jet jewellery at a reasonable price.

Large variety of jet jewellery from large to small pieces
High quality design
Knowledgeable and friendly staff, adjusted length of chain as necessary

An elegant and refined website. The offers are attractive, and the presentation exudes true luxury.

Lovely experience

Knowledgable and friendly staff made my visit a pleasure.