I have bought many pieces of stunning jewellery from Hammonds over the years. A ring & bracelet needed repair after being damaged - the staff couldn’t have been kinder or more helpful. I cannot than... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
If I could give you more than 5 stars I would. After initially purchasing and returning a gorgeous jet necklace due to unforeseen circumstances ( finding original pendant which I thought was lost fore... Se mer
Företaget har svarat
I cannot rate the customer service and quality of w Hammond enough. I am a massive Whitby jet fan and my husband ordered me a Whitby jet and marcasite ring for our wedding anniversary; it came and aft... Se mer
Företaget har svarat
W Hamond deserve a high score for service but overseas clients need to be aware of the excessively high import duties in some countries. It has just cost me AUD550.00 in import handling including d... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Welcome to W Hamond. Discover award-winning Whitby Jet, diamond and British gemstone jewellery. We stock the largest selection of handmade Whitby Jet Jewellery. Shop in-store or online with free next day delivery and up to 4 years 0% finance. We are an authorised stockists of premium luxury brands including Faberge, Bremont, Oris, FOPE, Parmigiani Fleurier, Messika, Bell & Ross, Shaun Leane, Georg Jensen, Seiko, Hamilton and many more. With over 40 years of experience our dedicated team of highly trained watch specialists, are on hand to offer expert advice, working closely with our suppliers to offer you the finest selection of highly sought after fine jewellery and luxury watches.
Kontaktuppgifter
Church Street 112, YO22 4DE, Whitby, Storbritannien
- 01947 603 330
- info@whamond.com
- www.whamond.com
4,6
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great customer service during ordering…
Great customer service during ordering and follow up emails letting us know when we could expect our delivery.
Also , very pleased with the ring we ordered
13 augusti 2026
Omdöme utan inbjudan
Svar från W Hamond Jewellers
Thank you for your five-star review! Diamonds may be forever, but wonderful customers like you are what really make our day. We hope you enjoy your new piece for many years to come.
I ordered online
I ordered online. Found the website easy to navigate and the product arrived very quickly and exactly as described on the website. The ring is really beautiful and i would absolutely recommend them
27 juli 2026
Omdöme utan inbjudan
Svar från W Hamond Jewellers
We really appreciate your 5-star review, thank you! It’s fantastic to hear you’re pleased with your experience. Our team is working hard to deliver great service, and feedback like this really motivates us.
Mark was incredible and so kind!
Mark was incredible and so kind!! He helped us find what we wanted, and went above and beyond. Definitely recommend Hamond Jewellers to others, and ask for Mark!
29 juli 2026
Omdöme utan inbjudan
Svar från W Hamond Jewellers
We really appreciate your 5-star review, thank you! It’s fantastic to hear you’re pleased with your experience. Our team is working hard to deliver great service, and feedback like this really motivates us.
Fantastic service
Fantastic service, my wife was absolutely thrilled with her Whitby Jet and Amber bracelet. Amazing quality throughout. 100% Happy.
Thank you
4 juli 2026
Svar från W Hamond Jewellers
Thank you for your kind 5-star feedback. We’re really pleased everything met your expectations. We truly value your support and hope to welcome you back again in the future.
Excellent customer service.
Excellent customer service. Leah has been so helpful regarding returning a bracelet that was too large and then reordering a smaller size. Her communication has been brilliant and nothing is too much bother for her.
Thank you Leah.
2 juli 2026
Omdöme utan inbjudan
Svar från W Hamond Jewellers
Thank you so much for your wonderful review. We’re so glad you’re happy with your purchase and experience with us. Your support means a lot, especially during this new chapter for the business.
Wow great customer care
Wow! I’ve never had such amazing customer service like this before, they really went out of their way to help me and it was very much appreciated. I ordered a jet bracelet for my husband to replace one he recently lost and when it came I realized it was too small.I emailed to ask about a larger size but there wasn’t one available so over the course of a week or so and many more emails it was decided that they could make me one especially to fit ! They gave me various options and I chose to have the braided leather straps made specially longer, they also added a different clasp so my husband doesn’t lose this one! The emails and the help I received where so friendly and helpful and it was clear they really wanted to help me get this bracelet, my husband was beyond gobsmacked when I gave it him and there where a few happy tears all round when he opened it!
3 juli 2026
Omdöme utan inbjudan
Svar från W Hamond Jewellers
Thank you for your kind words! You've managed to put just as much of a shine on our day as we hope we did on yours. It was a pleasure helping you, and we truly appreciate you taking the time to leave us such a lovely review. Congratulations to you both on your big day!
From start to finish we had a haggling…
From start to finish we had a haggling match to get over the line eventually. Delivery was slightly delayed although when finally the item arrived I was overjoyed at the piece as not realised the size and beauty. It’s a real joy to admire in real life. I now need a complimentary display case. Any ideas will be appreciated. Thanks again Moorcroft. 👍👍
18 juli 2026
Omdöme utan inbjudan
Svar från W Hamond Jewellers
Thank you so much for your kind words and 5-star review. We’re really pleased to hear you had a great experience. It means a lot to the team, especially as we continue to grow under new ownership. We hope to see you again soon!
Very communication very professional…
Very communication very professional and helpful will definitely buy from them again. Absolutely love my bat pendant! Delivery was fast!
10 juni 2026
Omdöme utan inbjudan
Svar från W Hamond Jewellers
Thank you for taking the time to leave such a lovely review. We’re delighted you’re happy with your experience and really appreciate your support. It’s great to receive positive feedback as we continue improving and building the business.
Excellent service
We called in to the Whitby Jet shop to buy a ring we had seen online. The size required was not in stock so we placed an order for delivery to home.
Every step of the process was handled very well and my wife is delighted with her new ring.
3 juli 2026
Svar från W Hamond Jewellers
Thank you so much for your kind words and 5-star review. We’re really pleased to hear you had a great experience. It means a lot to the team, especially as we continue to grow under new ownership. We hope to see you again soon!
Lovely member of staff helped me with a…
Lovely member of staff helped me with a ring which I wanted to buy. They didn’t have my size at the store so she contacted another one in Whitby and called me to let me know when it came into stock. I absolutely love this shop I’ve had a few things from them over the years including my engagement and wedding ring. I will continue to buy from here as the jewellery is beautiful and the service is excellent. So now I have my beautiful rose ring and also ordered another ring that’s being sent to my house. Fabulous shop I highly recommend
7 juli 2026
Omdöme utan inbjudan
Svar från W Hamond Jewellers
Thank you so much for your wonderful review!
We’re really grateful you took the time to visit our store—it means a lot to us to have your support, especially as a local independent business. We’re so pleased you had a great experience, and your kind words truly mean a lot to the whole team.
We hope to welcome you back again soon!
Svar från W Hamond Jewellers
Thank you so much for your kind words and 5-star review. We’re really pleased to hear you had a great experience. It means a lot to the team, especially as we continue to grow under new ownership. We hope to see you again soon!
Great friendly communication
Great friendly communication.
Really happy with the ring.
29 maj 2026
Omdöme utan inbjudan
Svar från W Hamond Jewellers
Thank you for your fantastic review! We think beautiful jewellery is pretty special, but hearing that we've helped create a wonderful experience is something we treasure even more. We really appreciate your support!
I bought some Whitby jet jewellery at…
I bought some Whitby jet jewellery at one of this company’s other shops based on the same street for my daughter,
I was told if the bracelet was too large to take it back and they would alter it free of charge,
I took it back today but the sister store I bought it from had closed down so went to this store,
I was told they couldn’t do it , it would have to be sent away at my cost and would take 6 weeks or more to get altered also at my cost
The sales assistant seemed more excited as when she read the receipt she knew the guy who had originally served me
All I got was “ oh it’s Xxxx ( member of staff ) , I will tell him one of his customers has been in”
Not what I expected, she needs to “tell XXXX he shouldn’t make promises he can’t keep !
Never will I shop here, there’s lots of other reputable jet shops around!
7 augusti 2026
Omdöme utan inbjudan
Svar från W Hamond Jewellers
Thank you for taking the time to leave your feedback. We are very sorry to hear about your experience, as this is certainly not the level of service we aim to provide.
We would really appreciate the opportunity to look into this for you, as your bracelet adjustment may still be covered under our warranty. In some cases, Whitby Jet jewellery needs to be assessed and adjusted by our specialist workshop to ensure the British stones are not accidentally damaged during the repair process. Unfortunately, this can mean the item needs to be returned to our workshop rather than altered in-store.
We are sorry if this wasn't explained clearly during your visit, and we understand how this would have been frustrating, particularly as you had been given different expectations at the time of purchase. Sadly, our team was not aware the company would be going into Administration in January and that the Whitby Jet workshop would be closed when that event happened.
Please could you get in touch with me at your earliest convenience? info@whamond.com I'd be happy to review your case personally and see what we can do to help. We very much hope to have the opportunity to restore your confidence in us.
Whitby jewellery and lovely member of staff
Went to this shop specifically for a piece of Whitby Jet jewellery. They have a wide selection with many beautiful pieces. Mark was knowledgeable, very helpful and there was no pressure to choose quickly. A lovely shopping experience. I'd definitely recommend this shop and they sell jewellery with other stones as well. The amber is worth checking out.
1 juli 2026
Omdöme utan inbjudan
Svar från W Hamond Jewellers
Thank you for your kind 5-star feedback. We’re really pleased everything met your expectations. We truly value your support and hope to welcome you back again in the future.
The Shambles, York
I knew of 'W. Hamond' online, so was delighted to come across their shop. A spontaneous purchase which was a beautiful antique Jet and Fossil Ammonite Mourning Brooch, which I shall treasure. The two assistants were so helpful and patiently answered my enquiries, obviously sharing my enthusiasm!
25 juni 2026
Omdöme utan inbjudan
Svar från W Hamond Jewellers
Thank you so much for your wonderful review!
We’re really grateful you took the time to visit our store—it means a lot to us to have your support, especially as a local independent business. We’re so pleased you had a great experience, and your kind words truly mean a lot to the whole team.
We hope to welcome you back again soon!
stunning whitby jet bracelet
stunning whitby jet bracelet, this was made and delivered in 2 weeks, great service. thank you
26 juni 2026
Omdöme utan inbjudan
Svar från W Hamond Jewellers
Thank you for taking the time to leave such a lovely review. We’re delighted you’re happy with your experience and really appreciate your support. It’s great to receive positive feedback as we continue improving and building the business.
Great service and quality jewellery
I went to the Whitby store in May and was assisted by Kala who was really helpful. I got one ring I was after but the other was out of stock. I ordered the other ring I wanted online after confirming my ring size in store. It was made for me and delivered 8 days later. Emails were clear and helpful. Very happy with my purchases.
17 juni 2026
Svar från W Hamond Jewellers
Thank you so much for your lovely review!
We’re really pleased to hear you had a great experience in store, and we’ll be sure to pass your kind comments on to Kala and the workshop team, they’ll be delighted to hear this. Our team works hard to provide a personal and welcoming service, so it’s great to know that came across.
We truly appreciate you choosing to shop with us and support a local independent business. We hope to see you again soon!
Efficient well packaged and an abs…
Efficient well packaged and an abs gorgeous ring for my daughter’s special birthday. Thank you
16 juni 2026
Svar från W Hamond Jewellers
We really appreciate your 5-star review, thank you! It’s fantastic to hear you’re pleased with your experience. Our team is working hard to deliver great service, and feedback like this really motivates us.
Customer service was spot on
Customer service was spot on. Ordered ring for daughters 18th on line, after previous ring I ordered from another company fell through at last minute. They agreed to prioritise it and made it in two days so she would have it for her birthday. My daughter loved the ring saying it was "perfect and what she was looking for". Thanks for helping make her day special.
19 juni 2026
Omdöme utan inbjudan
Svar från W Hamond Jewellers
Thank you so much for your lovely review!
We’re really pleased to hear you had a great experience with the Web team, and we’ll be sure to pass your kind comments on to Harriet, she’ll be delighted to hear this. Our team works hard to provide a personal and welcoming service, so it’s great to know that came across.
We truly appreciate you choosing to shop with us and support a local independent business. We hope to see you again soon!
Great Shop, Friendly Salesperson
Mark was very nice and showed us what we wanted to see. Since we are visiting from the United States, we were looking for something unique from York. My friend had gone back to purchase earrings she had seen in the window and I decide to buy a pair for myself. Thank you, Mark. I love my earrings!
17 juni 2026
Omdöme utan inbjudan
Svar från W Hamond Jewellers
Thank you for taking the time to leave such a lovely review. We’re delighted you’re happy with your experience visiting the York store on your Holiday, and really appreciate your support of a small business. It’s great to receive positive feedback as we continue improving and building the business.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.