West Brom Building Society Omdömen 

Their level of incompetence knows no bounds. Treat customers with utter Contempt with repeated lies. Do not take responsibility for silly mistakes or listen to their customers. Do not entrust your hard earned money to these amatuers

Just insanity trying to provide proof of ID and funding for a mortgage, sending the same documents over and over, they don't accept electronic signs, in 2023, really. Just archaic, slow and wish i had never started

Visited the Shrewsbury office to close a savings account and despite technical difficulties, Sarah persevered, maintained a very pleasant demeanour and managed to complete the action to my complete satisfaction. Other financial institutions and retail outlets would do well to use the high level of customer service I received as a benchmark.

Lead you up the garden path with mortgage offers. Encouraged to apply by senior underwriting, given a DIP only for them to then not offer anyway. Even though they knew all the details and situation during discussion with senior members of the underwriting team.

Waste of time, stress

I was surprised to see the reviews as I cannot speak more highly of the team at West Brom. We had a slight issue making an ISA deadline which they Kindly helped us with and other issues with transfers in from other providers. The level of empathy and proactivity from their team was exceptional. Real people with a flexible and positive approach all to absent in the sector.

My mother had attended the BEARWOOD WEST BROM branch a week prior to advise she needed to order £3,000 and was told it will be ready next week Tuesday (Today). She entered the branch to be told by the very same people Emily, Kimberly (A manager) no order was made however can make a transfer to an account bearing in mind my mother is not fluent in English so was hoping the staff could help with filling a form out however that was proving to be a very difficult task and then when my mother wanted to put in a complaint was advised she was being rude and had left the branch as she didn't want any commotion as the staff including the manager KIMBERLY was very unhelpful and rude. I have then contacted the branch and spoken to Kully who refused to provide details of a regional branch manager as the manager Kimberly was extremely busy and wasn't able to speak again not very helpful. I wanted to make a formal complaint due to the behaviour not only my mother experienced in the branch, I experienced over the phone. The staff are very rude and unhelpful including the manager KIMBERLY. Kully is very confrontational. PLEASE CAN SOMEONE MESSAGE ME WITH DETAILS TO DIRECT MY COMPLAINT TO. As I will like to make a formal complaint.

Although there are a number of negative reviews here I can only speak from experience.
Phoned to swap a savings account and got through in 2 minutes, which is a change when most companies have you hanging on for ages with Covid etc. as an excuse for having no staff.
Although what was required was simple they nevertheless did everything I asked without any problem.
Savings rates are not the best though.
Satisfied.

They sold my parents a reverse mortgage. They totally conned them into this procedure. Forced them to use a solicitor in Birmingham when their own solicitor wasn’t allowed to be involved. They were tricked into signing these papers. The so called company they used no longer exists so there are no copies of the paperwork. Absolute scam artists.

The branch in Fox And Goose probably the worst. Always desk free yet customers have to queue.

Amateurish. Opened a WebSave fixed rate bond on 30th Nov and transferred some money in. Waited til 9th Dec for a userid to be able to logon and check safe arrival. This arrived by insecure email. Tried to transfer money from a different bank account but this was rejected as not being from my 'nominated account ' . why for heavens sake? its a fixed bond -no other transactions allowed -what is the point of 'linked account'. Still have not received the code to 'authenticate' this nominated account. Go to a grown-up building society like YBS

My husband and I went into Shrewsbury branch today to open a new savings account. We were met by Charlotte Hannan who greeted us with a smile and told us she was very happy to open us a new account. She proceeded to complete the forms and check our id. At all times she was friendly and very courteous, we are very happy with the decision to open our account with West Brom and Charlotte.
More banks/building societies should employ people like Charlotte to keep the customers happy.

Went to Welshpool branch and wanted £ 300 to pay someone for work done only to be told I can only have £200 so now I have got to make another journey to a cash machine.not happy . I will be closing it shortly. Is

The owner states we must be self funding.So forget the premiership.

Ive recently transferred a large number of ISA's to WB from Nationwide ....... Im getting an increasing feeling of unease about WB, they have no current accounts and no internet banking ( which ive been doing with other building societies and banks for 20 years now ) but more worrying when i recently went in to their Oswestry branch to query why the first and largest ISA had no interest statement posted to me like the most recent ones they seemed completely confused and after 3 of them including the manager had been on the computer for 15 minutes they said that their system was different to the head office and that i should come back another time ........ how weird ...... it all seems a bit Noah's Ark like compared to other banking systems ive experienced and im now very wary about future investments with them ........ However the people are quite nice so ill roll with them a little longer ....... The latest 2/8/2022 well more visits to my local branch but still no conclusion despite their promise to call me in a couple of hours Now i really am starting to get twitchy about my investments with them and will have to amend my star rating down !!

Don't get your mortgage with west brom. If your broker suggests them, avoid at all cost. They will stall your mortgage over the paperwork, even after you have your agreement in principle. They will still stall it and you will risk missing your deadlines. I had a very bad experience with them.

you can't back out of it when you realise how rubbish they are, as there is then a heard search on your credit file, and you will have waste months on sorting everything out that it won't be feasible to switch to a competent lender.

I am in the process of relocating with my kid due to start at primary school in the new area (closer to family) with an offer accepted on a house.

West Brom offered me a mortgage in principle through my mortgage adviser. However, they rejected my mortgage application after being submitted due to some outstanding debt (that had been paid off with a payment never missed and a great credit rating) and held it against me due to being a first time buyer and a sole applicant (slightly discriminating). I’m now left stranded and worried my kid won’t be able to start at his primary school in September. I work in a job that pays me any where between £500-4.5k commission (what was sent on my payslips) on top of a good basic salary and car allowance. However, they will not take commission into consideration.

I have two kids and my partner is currently staying at home with the littles ones… with my youngest unfortunately disabled.

West Brom… there is much more to it, than declining a mortgage for the reasons above… why offer a mortgage in principle in the first place?

I find this really poor. Certainly a building society that doesn’t hold any morals and I would strongly advise to avoid them, especially if you are in a similar situation to myself.

My mortgage advisor has strongly argued the case with them but they won’t budge.

PLEASE AVOID.

I would strongly advise anyone thinking of applying for a mortgage with @TheWestBrom to reconsider. Quite possibly the worst customer care I have ever come across. Rude, dismissive and careless. As a result of the financial impact of the COVID-19 pandemic, our mortgage payments had become unaffordable, yet they were unwilling to consider alternative products/rates to help prevent needing to sell. They were quite happy to see an account potentially fall into arrears and face the threat of repossession. Having spoken to several mortgage advisors whom we’re all of the opinion that The West Brom should be able to offer a period of interest only repayments or to switch onto another product mid-term, I contacted them to request the same, which was abruptly rejected, with no logical reasoning behind their decision. They simply do not care about their customers and the great impact that COVID-19 has had on so many people.

Tried to open an account for my 18 year old . Impossibly difficult

Very poor service from this building society.

West Brom advertise that they offer mortgages for mortgage prisoners using a modified affordability assessment. As I met all criteria I applied but my application was badly handled by someone who was not a mortgage expert leading to 'chinese whispers' delivery of communication between myself and the decision makers . I was never permitted to talk to a qualified mortgage expert and my application was rejected on basis of of incomplete information interpreted and passed on by a call handler . As well as satisfying all modified affordability assessment criteria plus having other strong, additional elements making me a very low risk borrower, I was never permitted a reliable, fair interview with a decision maker. Even my complaint was sent by the handler a few weeks ago - I wasn't given opportunity to write that myself either so I've no idea how they worded it and I haven't heard anything in response. I'm not sure what is going on with this company but they are very misleading and certainly do not live up to what they state on their website plus are using under qualified staff to interpret complex issues with a inadequate tick box system. West Brom seem to just be paying lip service to addressing mortgage prisoner solutions. Hugely frustrating and a total waste of time and hope.