Water ATL Omdömen 74

Svar från Water ATL

11 nov. 2024

Hi ,

Thank you for sharing your experience, and we’re truly sorry for the disappointment you’ve felt with this order. We understand how frustrating it is to go from a positive experience to facing delays and a lack of clear updates. This is not the level of service we strive to provide, and we apologize for any frustration this has caused.

To be transparent, as a small business working with a custom grillz production model, we encountered unexpected payout halts and backend issues in mid-2024, which severely impacted our ability to complete and ship orders. When your order entered quality assurance, it was unfortunately caught in the midst of these challenges, which we know sounds frustrating and may not feel like a sufficient explanation. Our team was stretched, and consistent communication fell short, which isn’t acceptable.

The good news is that we’re now fully operational, and our processes have been optimized, allowing us to reduce our turnaround time significantly to 7-14 days, depending on the design. Most back orders have already been fulfilled, and we are committed to ensuring all remaining orders get to their rightful owners.

If you’re open to it, please reach out to us at support@wateratl.co. We’d like to review the status of your order directly and see how we can expedite the resolution or provide another option that works best for you.

Thank you for your patience and understanding as we grow and overcome these early challenges. We’re dedicated to restoring your trust in us and ensuring a much better experience in the future.

Best regards,
Water ATL Support

Svar från Water ATL

11 nov. 2024

Hi Dominique,

Thank you for your feedback. We understand the frustration you’ve been through with the wait and the lack of consistent communication, and we’re truly sorry for how disappointing this experience has been. Seven months is an unacceptable delay, and we take full responsibility for the inconvenience caused.

This year has been incredibly challenging for us as a small, custom grillz business. We ran into significant issues, including payout halts, manufacturing delays, and backend setbacks that directly affected our ability to fulfill orders and provide regular updates. While none of this is an excuse, we want to be fully transparent about the hurdles we faced. We’ve worked tirelessly to overcome these issues and get back on track, and we couldn’t have done it without the patience and support of our customers.

Thankfully, we’re now fully operational, with most back orders fulfilled and our turnaround times drastically reduced to 7-14 days, depending on the design. We’re here to ensure a smooth experience moving forward and would love the chance to restore your trust.

If you’re open to it, please contact us directly at support@wateratl.co. We’d be grateful for the chance to resolve this for you and show our commitment to making things right. Small businesses do take time to find their footing, and we appreciate the understanding you’ve shown us so far.

Thank you again for your patience. We’re excited about the future and hope to have another opportunity to serve you better.

Best regards,
Water ATL Support

Svar från Water ATL

11 nov. 2024

Hi,

Thank you for reaching out, and we’re truly sorry for the frustrating experience you’ve had. We understand how upsetting it is to wait five months with limited updates and to feel unheard. This is not the experience we want for our customers, and we apologize for the disappointment and inconvenience this has caused.

As a small, custom grillz business, we’ve faced unexpected challenges this year with shipping, payout halts, and backend delays that impacted our ability to fulfill orders and provide real-time updates. While these hurdles set us back significantly, we’ve worked incredibly hard to get past them. We understand this has been an exhausting process for our customers, and we appreciate the patience many have shown as we strive to overcome these issues and build a reliable operation.

The good news is we’re now fully operational, with most back orders already fulfilled. Our turnaround times are now down to 7-14 days depending on the design, and our website’s order tracking tool has been updated to offer clearer information.

We’d be happy to review your order details and discuss options for moving forward. Please reach out to us directly at support@wateratl.co, so we can assist you personally. We value each of our customers and are committed to making this right.

Thank you again for your patience as we grow and work to provide the level of service you deserve. We’re excited about the future and hopeful for the chance to restore your trust.

Best regards,
Water ATL Support

Svar från Water ATL

11 nov. 2024

Hi,

Thank you for your honest feedback. We deeply regret the experience you’ve had, and we understand how frustrating this has been. Waiting since March and receiving multiple mold kits, only to face delays and feel left without answers, is incredibly disappointing. We take full responsibility and apologize sincerely for any lack of clarity and consistency in communication during this time.

We faced some major, unexpected hurdles this year, including payout halts and manufacturing delays that severely disrupted our ability to fulfill orders on schedule. These setbacks also created inconsistencies in our customer service, as we struggled to keep up with inquiries and provide timely responses. We know these explanations can feel like “excuses,” and we completely understand why it has been difficult to remain patient through these ongoing challenges.

However, we want to assure you that these issues were not permanent. Over the past few months, we have worked tirelessly to stabilize our operations, with most back orders now fulfilled and turnaround times significantly reduced to 7-14 days for new orders. For those still waiting, we are dedicated to ensuring every outstanding order is completed and shipped as quickly as possible.

We would love to resolve this directly with you. Please reach out to us at support@wateratl.co so we can personally assist with your order and any other concerns. We truly appreciate every customer who has supported us during this rocky start, and we’re committed to restoring your trust.

Thank you for giving us the opportunity to make this right.

Best regards,
Water ATL Support

Svar från Water ATL

11 nov. 2024

Hi,

Thank you for reaching out, and we’re truly sorry for the lack of updates you’ve experienced. It’s frustrating and disappointing to be left without clear information, and we apologize for any inconvenience this has caused.

We encountered some significant challenges in recent months, which affected our shipping schedules and, regrettably, our ability to communicate as promptly as we wanted. We know that timely responses and reliable communication are essential, and we apologize for falling short in this area. Please know that this isn’t the experience we want for our customers, and we are committed to making things right.

Since your order in August, we’ve worked hard to stabilize our processes, with back orders being fulfilled and a reduced turnaround time of 7-14 days for new orders. If you still wish to proceed with a refund or check on the status of your order, please reach out to us directly at support@wateratl.co, and our team will personally assist you.

Thank you for your patience as we’ve worked to overcome these early hurdles. We hope to restore your confidence in us, and we’re here to help in any way we can.

Best regards,
Water ATL Support

Svar från Water ATL

11 nov. 2024

Hi,

Thank you for sharing your experience, and we’re truly sorry for the frustration this has caused. We understand how disappointing it is to wait after receiving the mold kit, with limited updates on your order. Please know that we hear you, and we apologize for not meeting your expectations on communication and timely fulfillment.

As a new business, we’ve faced our fair share of challenges, especially with custom orders. However, when it comes to what we can control—like sending out mold kits—we work tirelessly to ensure those steps happen quickly. Each mold kit ships out the next business day, reflecting our commitment to executing every part of our process with care and urgency.

We recognize that our service has not been perfect, and as a growing business, we’ve made mistakes along the way. Yet, our work ethic and dedication to fulfilling every order have never wavered. We’re committed to overcoming these initial hurdles, and we’re happy to report that most back orders have been fulfilled, with new order turnaround times now down to 7-14 days depending on design.

Please reach out to us at support@wateratl.co so we can assist you personally with the status of your order. We appreciate your patience as we grow, and we’re dedicated to ensuring your experience with us is positive from here on.

Thank you again for your feedback. We’re committed to improving and hope to restore your confidence in us.

Best regards,
Water ATL Support

Svar från Water ATL

11 nov. 2024

Hi,

Thank you for reaching out and sharing your perspective. We understand how frustrating it is to hear explanations about frozen funds and delays, and we apologize for how upsetting this has been. Waiting on an order and feeling let down by repeated delays is unacceptable, and we take full responsibility for not meeting the standards our customers deserve.

As a young, custom grillz business, we encountered some real setbacks with processing and funding earlier this year, which impacted both our operations and our ability to issue refunds promptly. We understand how frustrating and even suspicious that can feel, and we’re truly sorry for the impact this has had on your trust in us. Our challenges are never meant as excuses but as part of our commitment to being fully transparent with those who support us.

We’ve worked around the clock to overcome these hurdles, and we’re now operating fully, with most orders fulfilled and refund processes cleared. Please feel free to reach out to us at support@wateratl.co if you have questions about your order status or need assistance. We’d love the opportunity to make this right.

Thank you for your patience as we continue to grow and improve. We’re committed to restoring your confidence in us.

Best regards,
Water ATL Support

Svar från Water ATL

26 sep. 2024

You’re absolutely right, and this situation is completely unacceptable.
We understand how frustrating it must be to wait so long without proper communication, and we sincerely apologize for the lack of clarity and the delays you’ve experienced.

The delays you’re facing are largely due to severe challenges we've had with payment providers freezing our funds, which halted many of our operations. Unfortunately, this affected not only the delivery of orders but also the processing of refunds. We completely understand your skepticism, but we want to assure you that we are working hard to get through these issues and process every refund as promised.

If you still prefer a refund instead of waiting for your order, we will prioritize your case and ensure it is handled promptly. We know this experience has been disappointing, and we deeply regret how this situation unfolded.

Thank you for your patience, and again, we apologize for all the frustration this has caused.

Svar från Water ATL

26 sep. 2024

We fully acknowledge that your experience has been unacceptable, and we take responsibility for the frustration we’ve caused.
Your concerns are completely valid, and while the explanation below isn’t meant to excuse our actions, we want to provide full transparency.

Over the past few months, we’ve faced serious challenges, including frozen funds from our payment providers due to chargebacks, which has brought our operations to a near standstill. This has led to significant delays in fulfilling orders, issuing refunds, and maintaining consistent communication. We absolutely understand how it may appear like we’ve gone “ghost,” but that’s never been our intention. Going silent is not how we want to run our business, and we’ve tried to stay active on social media, posting videos of grillz being made and orders being shipped, to show that we’re still pushing forward despite the challenges.

We do not block or delete negative comments to hide, but rather to keep the conversation professional. We know we’ve made mistakes, and we’re offering clients the option of a full refund if they no longer wish to wait for their order. Your refund will be prioritized if that’s what you choose.

We sincerely apologize for how poorly we’ve handled things, and we’re working every day to make things right. Thank you for your feedback, and again, we are truly sorry for the negative experience.

Svar från Water ATL

26 sep. 2024

You are absolutely right, and this is completely unacceptable.
We take full responsibility for the lack of communication and the delay in processing your order. The explanation below isn’t meant to excuse our mistakes but to give you a clearer picture of the challenges we’ve faced.

We’ve been dealing with frozen funds due to chargebacks, which has severely limited our ability to fulfill orders and issue refunds. Unfortunately, this impacted your order, and we should have kept you informed rather than leaving you in the dark. We completely understand your frustration, especially after waiting months without hearing back from us.

It’s concerning to hear that your bank only refunded part of your payments. If the dispute wasn’t handled properly, we would be more than willing to provide any documentation or assistance to help you recover the remaining amount.

Once again, we sincerely apologize for how poorly we managed this, and we want to make things right. If you’d like, we can discuss next steps to ensure either a full refund or resolving your order.

Thank you for your patience, and we deeply regret the inconvenience this has caused you.

Svar från Water ATL

26 sep. 2024

You are absolutely right, and this is completely unacceptable.
We sincerely apologize for the delays and the lack of communication. We take full accountability for the frustrations you’ve experienced, and while the explanation below doesn’t excuse our failures, we want to be transparent.

We’ve faced significant operational challenges due to disputes and frozen funds from our payment providers. This has severely affected our ability to fulfill orders on time. We promised to overnight your order, and we failed to deliver on that promise—there is no excuse for leaving you without answers for months. This is not how we want to run our business, and we deeply regret that it has come to this.

Our social media presence is meant to show that we are still producing and shipping out grillz, despite these challenges. Going silent was never the goal—we want to keep clients updated, but clearly, we have fallen short in doing so. Your comment about being in Atlanta and having expectations for quick service is valid. The delays are due to the complexity of our grill designs and the operational challenges mentioned above, but we are actively working to resolve them.

We deeply regret the inconvenience and frustration this has caused, and we understand your skepticism. If you no longer want to wait, we are willing to process your refund immediately. If you prefer to wait for your grill, we will ensure it is prioritized.

Again, we apologize for this experience and appreciate your honesty. We are working to fix these issues and regain your trust.

Svar från Water ATL

26 sep. 2024

You’re absolutely right, and this situation is completely unacceptable.
We sincerely apologize for the distress and frustration you’ve faced. Your experience does not reflect how we aim to serve our customers, and while the explanation below isn’t meant to excuse our shortcomings, we want to provide transparency regarding the issues we've encountered.

We’ve been navigating serious operational challenges, including frozen funds from payment providers due to chargebacks, which has severely impacted our ability to fulfill orders and process refunds in a timely manner. This is one of the most difficult issues a growing business can face, and it’s unacceptable that you’ve had to wait this long for your order and your refund.

If you requested a refund back in August, it should have been processed promptly. We take full responsibility for the delays and communication failures. If you would like to proceed with a refund, please let us know, and we will prioritize your request to ensure you receive it as quickly as possible.

We truly regret the negative experience you've had and appreciate your feedback. We're committed to resolving these issues and earning back your trust. Thank you for your patience.

Svar från Water ATL

26 sep. 2024

You’re absolutely right, and this situation is completely unacceptable.
We sincerely apologize for the horrendous experience you’ve had with us. Your frustration is completely justified, and we take full responsibility for the delays and the lack of communication regarding your order.

Waiting for months without receiving your order or any updates is utterly disappointing, and we understand how that feels. Unfortunately, we've been facing significant operational challenges, including disputes and frozen funds from payment providers, which have hindered our ability to fulfill orders on time. However, that does not excuse our poor communication with you.

If you have requested a refund, we want to ensure it is processed immediately. Please reach out to us directly, and we will prioritize your request.

We are genuinely committed to improving our communication and overall service to ensure that no one else has to endure this kind of experience. Thank you for sharing your feedback, and we appreciate your patience as we navigate these challenges.

Svar från Water ATL

26 sep. 2024

Thank you for your feedback, and I want to sincerely apologize for your experience.
It’s unacceptable that you’ve faced delays and a lack of communication after initially having good interactions with us. We understand how frustrating this must be for you, especially after being promised shipping dates.

While we have been working hard with a limited team, that doesn’t excuse the lack of follow-up on your order. We’re actively addressing these communication issues and the operational challenges we’ve faced.

If you’d like to give us another chance, please reach out directly so we can resolve this situation for you. If you choose to pursue a dispute, we completely understand and respect your decision.

Thank you for your patience, and we hope to improve your experience moving forward.

Svar från Water ATL

19 juni 2025

Hi,

I want to sincerely apologize for the incredibly frustrating experience you’ve had with your order. You placed it in April with an expectation of just two weeks’ turnaround, and it’s completely unacceptable that you’re still waiting months later without receiving your product.

I also understand that after receiving another kit in July and being told there was an issue, your trust was further damaged. To have emailed and messaged several times with no response only adds to that frustration — and for all of this, I am truly sorry.

The reality is that Water ATL went through a very difficult period of financial and operational challenges that severely affected production and communication. As the founder, I take full responsibility for how poorly we handled this and the impact it had on valued customers like you.

Our goal was never to ignore or mistreat anyone, but the business was stretched beyond its capacity, which led to these unacceptable delays and lapses in customer service.

If you have not already received a response or resolution, please reach out again directly. I personally want to ensure you either get a full refund or receive your order promptly—whichever you prefer. Your satisfaction matters deeply to me, and I am committed to making this right.

Thank you for your patience and honesty during this difficult time. We’re working hard to improve every aspect of our service and rebuild trust with customers like you.

Warmest regards,
Patrice Taffo
Founder, Water AT