Vospers Omdömen 3 088

vospers are great for prices for spare parts and i live the opposite end of the country from them but still buy from them and always deliver on timescale will always pice around and still go back to them

Fantastic experience from buying our new car, lovely garage to deal with, we were so looked after, nothing was too much trouble & everything was explained to us really well.
Mark & Alan were great.

We will definitely be recommending you to all our family & friends & we will definitely be back again in the future.

I was unsure about how difficult it would be to change my car. However, after discussing the procedure and my options with Kieran Thomas, sales executive, I felt more confident. He was very professional explain all the details. He did not push and allowed my time for consideration. I as very pleased with my choice off car and the aftercare I recieved

Nothing less than I expected from a reputable Mazda dealership. So much more than I had hoped for. Matt Hicks from the initial contact after paying my deposit to taking the car away was so professional and informative. Nothing was too much trouble for him. The deal with Vospers was better than I expected and the service was way beyond what I expected.
It was well worth the 700mile round trip, one which I would have no hesitation in doing again for my next car.

We arrived and were met by a very smartly dressed,and cheery Joshua James.
Nothing was too much trouble, didn't feel rushed to make a decision and made the whole experience of purchasing a first car for our son easy. The car was very well presented when we collected it. We were very impressed with the service and attention we received - even down to the red ribbon on the car! Thank you Josh!

No pressure, felt listened to with patience by Luke our salesman, as we are older customers and this was a big step up for us so reassured.

I am on the motability scheme because I'm severely mentally disabled,ADHD plus too much stress or anxiety could lead me back into a mental state known as psychosis and even catatonic which are dangerous places to be as they can become permanent, basically brain damaged. Nobody cares though.

I rang and got through to a salesperson named Tracy, she never at any point mentioned her name which in the car selling world is a BIG no no and considered completely rude and disrespectful. She started taking details and I said I'd like to test drive a ford Puma EV later that day, she was okay with that, but when I mentioned I was motability, and told her my lease wasn't up for a year she replied with absolute disappointment "ohhh so you won't be making a deposit today then?!" I said no and motability says at any time during your lease you can test any car you want. She didn't apologise or say anything, She then went on to say in her downward tone" I see you live in Liskeard,isn't Ford Plymouth closer for you?" I explained that its roughly half way and I'm not liking the 30mph roadworks alot of the way currently " she quickly and rudely replied "Its okay you don't have to explain" then she said "Shall we book you in for the weekend" I said no, I'd still like to drive it today please. She then said ok I will check if its avaliable but didn't voice back that it was lol. I then went on to ask who should I ask for when I get there? (Another chance given for her name) she said "Oh its just me and two others in today so just come on in and one of us will deal with you"

On walking into the showroom Tracy was on the phone, after waiting 5 minutes salesman Jacob approached us and politely asked if he could help, I explained I was booked in and he showed us to a seat, he then asked who it was I booked in with, I said some lady,not sure as she never did give me her name. He said pointing to Tracy "that would Tracy,I'll do the hard work for her jokingly" anyway after she got off the phone she didn't immediately approch us, she just took over in the printing room with our driving licence details. When she came out the room she walked up to my wife, smiled nicely and said hello COMPLETELY Ignoring me sat further back! We then went over the details and the mention of my speeding fines came up and it was kind of a tut tut attitude from them both until I explained they were all in 30mph and I was doing 33-34mph "hardly speeding Jason kindly said" but Tracy exclaimed "I thought camera's allowed you a bit over" I said no, 30 miles mph on the speedo is the most accurate point and they don't allow much" again she completely ignored me and didn't acknowledge her misunderstanding. I was also talking about something to do with my current car mainly in Jacobs direction and near the end before finishing explaining she rudely interrupted and shut me down with a "Yeah" then she took over talking about the next bit. This behavior I've come to learn is called exclusion bullying tactics, common in school playgrounds. Its to make other feel bad about themselves...unworthy.. unimportant.. uninteresting etc. And in return the bully gets a ego boost and a sense of superiority.

While looking around the Puma I noticed in the showroom a Puma with really nice black alloys on, so I asked if the wheels in the showroom could be ordered for our car if we want them, she paused for a moment as if she was going to go in the showroom to find but instead just blurted out rudely "these are just the wheels the car car comes with!"

After the short half a hour test drive allowed I parked up outside Vospers voicing to my wife how she currently upset me deeply and it hurts on a deep level (common for people with adhd) said I wasn't looking forward to dealing with her again as the car was not to our liking and she probably not going to like it, but when entering the showroom her attitude had took a near 180° (I believe her attitude was spoken about by Jacob who must have noticed her behaviour especially not introducing herself) anyway before leaving she had the ordasisity to lie to me saying "oh incase you forgot my name is Tracy" while holding out her hand for a shake.

I complained to Vospers and after 13 days got a response from the head sales manger Chris at Vospers Truro who did apologise but kind of railroaded me a bit on the phone not letting me speak much, he also exclaimed that " thats not how we do things here" I replied "well that how Tracy does things "and when I said "I wasn't lying about Tracy" he got argumentative saying with a raised voice "I'm not saying you are" but I wanted to get that point across because I'm fairly sure she is going to deny every accusation I made judging by how she behaved... now after days of waiting I'm pretty sure she's had no disapline and is probably carrying on as rude as normal.

These upthemselves dealerships salespeople are a joke!

Having previously bought used Mazdas from Vospers Plymouth, I had a similarly straightforward and enjoyable experience with my latest purchase from Vospers Exeter. Joshua James was courteous, knowledgeable and very helpful, both with arranging a test drive and on the day of collection. The red bow around the car on the purchase day was a nice touch. Thank you for again providing excellent service.

Excellent customer service! Very good deal on a brand new car!

Picked up my new car on Monday from Josh. Very good service and no pressure sales. Was very understanding when waiting for funds to clear and make the whole process very easy. Would highly recommend Josh to anyone.

We went to Vospers Exeter to look at a Jaecoo and we were looked after by Dan. We are very impressed by the car and its all its features and duly purchased it. We were particularly impressed by Dan and the other staff at the Exeter branch, excellent service from start to finish and even swapped our personalised number plates for us! Also lovely coffee!! Highly recommend. Love Mr and Mrs Pyke

We arrived and were met by a very smartly dressed Joshua James (big tick from hubby!). Nothing was too much trouble, didn't feel rushed to make a decision and made the whole experience of purchasing an electric car very pleasant. Very impressed with the service and attention we received - even down to the red ribbon on the car! Thank you Josh!

We live in West Cornwall and saw the car we liked the look of on line. Spoke with Russell Davis at Exeter,who arranged to bring the car to Truro for us to test drive. He sorted out a valuation of our car, insurance cover in case we wanted to drive the car away, which we did, and a service plan. He sent follow up emails to ensure we were happy with our purchase. Because there was some confusion which meant the car had not been MOT'd and serviced before we picked it up, he has made sure we have been able to book the car in at Truro to get the work done with no impact on the service plan we took out.

Purchased a car from Vospers Exeter. Ashley was brilliant. Very professional and friendly. Well done Vospers for such nice staff.
Thanks Ashley
Paul Hodder

Right from the start all members of staff were welcoming and helpful. The advisor who helped me navigate the leasing of my now new car Chris Chapman was excellent. On picking up the car, Chris went through all the car controls and answered all questions thoroughly. I recommend Vospers whole heartedly.

John was excellent and couldn’t be more helpful throughout the whole purchasing process.

Russell sold me a mazda 2 with professionalism and efficiency. I was particularly impressed with his video - bespoke - on day 1. Thank you.

Lauren was fantastic from start to finish. The whole process was great. Thanks for everything.

I rang Vospers Exeter Ford sales to enquire about a new Puma electric. I spoke to Callum who was very knowledgeable and great to deal with throughout my purchase.
My enquiries where dealt with promptly and my new car was ready on time as promised.
The car is fantastic, loving driving electric.