Vospers Omdömen 3 088

We had the timing belt changed on our van last April by Vospers at a huge cost of £1600. After looking into it my understanding is that these now needing to be changed at 100,000 miles instead of 150,000 was a fault of Ford’s in the first place - so an unexpected cost! Nevertheless we paid for the work to be done. In January we discovered it was leaking oil from the timing belt cover, that Vospers replaced. On looking at the back of our invoice it said we were only under warranty for 3 months. The van was recently in for service and our very loyal mechanic said this should be rectified by the main dealer who carried out the work as it shouldn’t be leaking after a year - let alone 8 months! So we called Vospers and after us paying £1600, they were not interested as the works were only under warranty for a year - not the three months stated on the back of the invoice, so we could have called in January but are now out by less than a month. So for £1600 they are not interested in rectifying a mistake that will now cost us hundreds of pounds to fix! Would not recommended, overpriced and poor standard of workmanship. An oil leak after 8 months on a well looked after van…..

So after having to go through a performance of rejecting a van at another dealership and being left with out one as it broke down also I needed to find a van fairly quickly to keep my small business on the road!
After looking around and not really knowing who to trust after the last van saga and with people mapping vans privately I was really cautious of who I used!
I found a van on vospers that could fit the bill there wasn’t any pictures so I called on a Saturday and spoke with John at Truro vospers he explained it wasn’t ready and still up at the prep stop so I put a deposit down, prep took a week but John went through what they had done etc when I went to see it and test drive it and they really did go the extra on their prep side, John come on the test drive with us and explained what did what and I was really happy with the van sorted the paperwork and drove away that day.
John knew how important it was to get back on the road and made sure it was possible. Second vehicle from vospers hopefully it’s as good as the first. Thanks John.

Super quick turnaround for getting a new van pdi checked and on the road in less than 24hrs
I’ve been buying from vospers dealing with John may from sales for 19yrs as he is very knowledgeable about the vehicles he sells and makes everything hassle free and a smooth experience definitely recommend him and vospers

Third car bought from Lee and his team at Vospers Exeter and it’s always been a great experience.

This time I dealt with Ryan, who was extremely helpful and really nice throughout the process. Everything was smooth and straightforward from start to finish.

Thank you again — highly recommended!

I met a young man , Ben working at Vospers today who was so helpful in repairing my Motorhome wing mirror that a tree branch had whacked and did some damage. He took the time to look at what had happened and made sure the wing mirror was all working with the correct spare parts fitted. It’s not often you meet an employee that goes above and beyond the call of duty. Thankyou Ben.

I had a small issue with some parts I had ordered from Jeep Exeter ( although the issue was with Jeep in general not Vospers ) I was quickly contacted by Mike Abbotsbury from Vospers who agreed with my point of view . He went completely above and beyond what anyone could have expected . He contacted Jeeps directly to raise the issue who didn’t seem to concerned so he took it upon himself to resolve the issue himself .To be honest I am still surprised at the extent he went to to resolve it . He was in constant contact keeping me up to date on how things were going and seemed genuinely intent on making sure the issue was sorted a that I was 100% happy with the outcome . Hats off to you Mike you are a true asset to the company . Massive thanks for all you done .
Darren

I spent £4,500 on a repair bill, and it never got fixed. Took it back over 3 times. A con company.

Despite the big job of a clutch bearing inspection I was not told that it would not be worth taking a look at least and to fix the issue but instead it was taken for a test drive and that was all for £174.
They offered to clean the vehicle as part of having it in the garage and that didn’t even happen! I’d rather have paid more to even see the issue regardless of the time taken to do so.

It was a bit of a worry when my new van was recalled for tyres before it was registered but John may did his best to look after me even by giving me the demonstrator van to keep me moving whilst my van was sold and waiting for Ford to sort out this issue,but Vospers got the issue solved and I got a great van to drive around in

great comunication with john, he even come out to me to price my van. greqt service followed by a great van

I went in to Vospers in Truro on a Saturday morning, without making an appointment. I was dealt with by John May. John was exceptional and went through all the options available and was not pushy at all. Very pleased with the service I received from the initial visit to the handover. We purchased a new E Transit Custom. John also organised for the van to be ready for collection, complete with the additional
Items that we had added. Plus the sign writing.
Great service and would definitely recommend.

I recently purchased my Ford Focus from Chris Chapman. Just wanted to say a big thank you. I absolutely love my new car. Chris Chapman and Chris Horlock made the process enjoyable and exciting. They answered all of my questions, kept me up to date and sent me a personalised video of my car on the day I was due to collect. Thank you both!

Very positive experience with Vospers in Turo.

Part ex'd our old MG for a newer one with Charles, all went smoothly. Charles was very refreshing to deal with.
No games, no agressive upselling on the new car, no down valuining the part ex, offered a fair price for both, threw in some extras, and even delivered it to our local branch

Brilliant service from Neil and maya from vospers
Could not of asked for more
Would recommend to all ☺️
Thanks again
S xxxx

John May made every part of buying a new van from him very easy. Never rushed into a sale of something I didn’t want and explained everything I wanted to know about the vehicle both on the phone and in person. A real pleasure to do business with.

From first contact to purchase of our MG HS Trophy Ryan from Vospers MG Exeter was efficient, professional and was obviously extremely knowledgeable regarding all aspects of the MG brand. Ryan explained everything concisely and was always available to answer our questions. The deal agreed for our part exchange was fair and favourable when compared to other offers. In summary, the purchase of our car was a simple and professional transaction and I would recommend Ryan and Vospers to anyone considering purchasing a new or used vehicle.

We recently bought a commercial van from Vospers. We dealt with John May. John was great to deal with and also organised our van to be wrapped also.
We are very happy with our Harbour Holidays Van and the service we received from John May

Unfortunately, I was sold a faulty car. Reported excessive oil usage after 4 months of having the car. They took it back straight away, and in terms of customer service, I couldn't fault them. However, they had my car for 4 months (I did have a courtesy car) and decided the issue had 'righted itself' after driving it for 1200 miles. I trusted them, and took the car back, 3 months later, and several top ups of oil, I decided the car was still not right. I had the car independently checked by a certified MOT tester and it failed the emissions test, and was advised the catalytic converter is failing due to excessive oil consumption (this should be covered in the warranty according to the small print). Vospers plymouth took it back again, and drive it for an hour or so, and decided it was fine. The sales and service team in the ford part were lovely, and did try to help, but the sales managers would not accept the car was faulty and said there was nothing more they could do, even though, just a week before this, they were searching for a replacement vehicle for me due to me not being happy with this one. I took out a loan to pay for this car, and unfortunately, will be spending some time paying this off, and driving a faulty car that will not pass its MOT next month. Would not recommend!

Recently bought a three year old fiesta from Vospers Exeter. Ashley was both helpful and professional throughout. After we had chosen the preferred car, I noticed a small problem with the paintwork at the rear. Ashley raised the matter before I did and arranged for a day in the body shop at a time convenient to us. Good customer service. And the car is lovely.

Fantastic service from this dealership, a special mention to John May who made the whole process easy from start to finish thank you Vospers Truro I will definitely be buying from you again