I can't thank Steven within the provisioning team enough for his support once again. He continuously goes above and beyond to resolve any issue that is raised in a timely matter whilst keeping me... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Porting team as helpful as ever, nothing seems too big of an ask, can always expect a good interaction every time :) Hannah and Brogan always joyful on the phone too!
We always have an easy and great experience with the number ports team. They are very quick to clear up any mistakes we may have made with the port process and then offer advice to get this sorted.
Steven McGowan guided me on how to reclaim a number that a company had ceased by mistake with another provider. Steven took on the case and the number was made live through the Voiceflex Portal the... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Voiceflex is a channel-driven business. We deliver flexible and reliable communication solutions and give peace of mind that comes with working with a respected established service provider. Our portfolio includes Voice, Connectivity, Hosted Telephony, UC&C, and Cloud services. These services enable us to offer a comprehensive range of communications solutions.
Kontaktuppgifter
PO Box 18871, B91 9DH, Solihull, Storbritannien
- +44 (0)20 3301 6000
- sales@voiceflex.com
- www.voiceflex.com
4,8
Utmärkt
194 omdömen
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Svar från Voiceflex
Hi Simon,
I'm sorry to hear that you feel this way about your experience with us. We take all feedback seriously and strive to provide the best service possible.
Could you please reach out to me directly at customerservices@voiceflex.com or by calling 0203 301 6000? I would like to discuss your concerns further and resolve any issues you may have.
If your review relates to a nuisance call, please click the following link to report the number that contacted you. Voiceflex is an Ofcom-registered range holder of telephone numbers, providing services to businesses across the UK. As a wholesaler, we supply numbers to resellers who then allocate them to individual businesses, meaning that the call was not made from Voiceflex.
https://www.voiceflex.com/ReportNumberMisuse#report-number-misuse-form-anchor
This information will assist us in further investigating the issue and taking necessary actions by notifying the reseller.
I look forward to hearing from you.
Donna
Operations Manager
US Number Port
Sean has been assisting me with an international Port since June 2024 , and there has been many set backs and challenges regarding this number Port. Sean has been patient and his advice has been second to none in supporting us with progressing this port. If you ever have a Port you are struggling with, I would always recommend speaking with Sean.
28 januari 2025
Omdöme utan inbjudan
Svar från Voiceflex
Thank you, Dylan, for your fantastic review! We're thrilled to hear that Sean's patience and exceptional advice have made a difference in your port experience.
Best wishes,
Donna
Don't go anywhere else!
Extremely speedy in coming to back to you once a request is submitted. Fantastic support and all the support tech's are knowledgeable. Highly recommend Voiceflex. Most recently Alex Sammarco was fantastic when I submitted a request, extremely quick responses and overall very knowledgeable, deserves a raise!
2 januari 2025
Omdöme utan inbjudan
Svar från Voiceflex
Thank you, Adam, for your fantastic review! Your recommendation means a lot to us, and we appreciate your kind words about our service!
Best wishes,
Donna
Wouldn't look anywhere else.
Having worked with a number of Telco's over the years I can honestly say Voiceflex have been the most easy to work with by far! The porting team in particular is hands down the best I've ever come across, keep up the good work!
13 december 2024
Omdöme utan inbjudan
Svar från Voiceflex
Hi Freddy,
Thank you for your fantastic review! We’re thrilled to hear that Voiceflex has been the easiest telecom company you've worked with and that our porting team stood out to you. Your feedback motivates us to keep up the good work!
Best wishes,
Donna
Voiceflex - very impressed
Voiceflex have been nothing but helpful and professional - really impressive.
Sean Walsh in particular was a massive help for me getting a porting pushed through at short notice - thankyou Sean !
15 november 2024
Omdöme utan inbjudan
Svar från Voiceflex
Nellie, thank you for sharing your experience. It's wonderful to hear that Sean has been so helpful. Our porting team is dedicated to delivering exceptional service, so we are thrilled to hear that you had a positive experience.
Best wishes,
Donna
The support is fantastic
The support is fantastic, Thanks to Scott C for all his help!
13 november 2024
Omdöme utan inbjudan
Svar från Voiceflex
Hi Stu,
Great to hear Scott provided excellent support. Thank you for taking the time to leave this review!
Best wishes,
Donna
An amazing company with full support!
An amazing and fast-growing company with a highly responsive, solution-oriented tech team, customer service, and account manager!
Super helpful!
Highly recommended as a trusted partner!
13 november 2024
Svar från Voiceflex
Fiona, thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our teams. We strive to provide the best solutions and support for our partners. Your recommendation means a lot to us.
Best wishes,
Donna
Great service
Alex responded and resolved my issues (which I created!), quickly and efficiently. Very happy with the service.
8 november 2024
Svar från Voiceflex
Hi Ian,
This is great to hear! Thank you for taking the time to leave this review.
Best wishes,
Donna
5 Star Company
Great Company with exceptional products and services.
Special shout out to Support, Alex and Toby in particular, who are impressively responsive, and helpful.
1 november 2024
Omdöme utan inbjudan
Svar från Voiceflex
Hi Gemma,
Thank you for your 5-star review! We're thrilled to hear of the support the team has given and appreciate you taking the time to share this.
Best wishes,
Donna
Excellent CX
We had an issue with porting a range of numbers, Sean from the porting team went above and beyond to help us with this resulting in happy end users. Sean's help is a textbook example of customer service which clearly shows the ethos of the team at Voiceflex as my Account manager Wayne is equally accommodating to all requests.
31 oktober 2024
Omdöme utan inbjudan
Svar från Voiceflex
Hi Rob,
Thank you for the fantastic review! Our teams really work hard to ensure that every part of our service is excellent. Your positive feedback means a lot to us. Thank you for sharing your experience!
Best wishes,
Donna
Pulled out all the stops
Elliot and the team were amazing doing a last minute port for me. All were very helpful and communicated with me all the way. 10/10
25 oktober 2024
Svar från Voiceflex
Hi Russell,
We really appreciate you sharing your thoughts. It's great to know that Elliot went above and beyond. Our porting team works hard to provide great service, so it's fantastic to hear you had such a good experience.
Thanks again,
Donna
Excellent Support!
Toby took the time to understand the problem and then backed this up with running a call trace.
16 oktober 2024
Svar från Voiceflex
Hi James
Thank you for your 5-star review! We're thrilled to hear of the support Toby has given and appreciate you taking the time to share this.
Best wishes,
Donna
Excellent advice as always
4 oktober 2024
Svar från Voiceflex
We really appreciate your 5-star review, thank you so much!
Best wishes,
Donna.
Market leading supplier
I’m operations manager for a reseller of voiceflex and have so much positive to say. Their hosted system Flow is truly market leading, I’m an experienced engineer of hosted systems like Gamma’s Horizon as well as having experience with Mitel, Samsung, Panasonic, Avaya, 3CX, WildX and 8x8.
Flow is truly market leading compared to all of them.
Their whole team has been so supportive with training, support, helping complete sales and develop better products. They’re one of the best suppliers I’ve worked with in 15 years of Telecoms and connectivity experience.
John Walford deserves special mention for his training and support to our company, not to downplay the significant input of others there too.
Truly recommended.
27 september 2024
Omdöme utan inbjudan
Svar från Voiceflex
Hi Ben,
Thank you for an amazing review! We put in a lot of effort to make sure that every aspect of our service, from the product itself to the support and training we provide, is top-notch. Hearing about your positive experience means the world to us. Thank you so much for taking the time to share your thoughts!
Best wishes,
Donna
Alex was quick to respond and fix :)
12 september 2024
Svar från Voiceflex
Hi Hasan,
Thank you for your 5-star review! We're thrilled to hear of the support Alex has given and appreciate you taking the time to share this.
Best wishes,
Donna
Always a good company to work with.
Always a good company to work with.
Voiceflex are our partner of choice when it comes to SIP products.
Support when needed is always there and normally able to fix any issues quickly!
30 augusti 2024
Omdöme utan inbjudan
Svar från Voiceflex
Thank you for your kind words. We pride ourselves on excellent service so it's great to hear of your experience!
Best wishes,
Donna
Thanks Alex
We had issue with one way audio for one of our clients.
Alex was quick to assist and turned on logging for us to send over an example, once he examined the example he quickly fixed the issue.
12 augusti 2024
Omdöme utan inbjudan
Svar från Voiceflex
Hi Phil,
Thank you for your 5-star review! We're thrilled to hear of the support Alex has given and appreciate you taking the time to share this.
Thanks again,
Donna
help desk support
Phoned the help desk as has an issue that we needed urgent help with, I was asked to raise a ticket and they will deal with it immediately.
The team at Voiceflex (true to there word) jumped on our problem and resolved our issue immediately.
Thank you Alex for your help.
7 augusti 2024
Svar från Voiceflex
Hi Myla,
Thank you for your 5-star review! We're thrilled to hear of the support Alex has provided and appreciate you taking the time to share this.
Best wishes,
Donna
Thank you again to Sean Walsh at…
Thank you again to Sean Walsh at Voiceflex for navigating the dark world of Openreach and not giving up on the most awkward ports! An absolutely relief to know we have such a great team taking care of our account. Thank you all!!
30 juli 2024
Omdöme utan inbjudan
Svar från Voiceflex
Hi Wendy,
Thank you for your review. It's great to hear of the assistance Sean provided.
Thanks again,
Donna
Sam Roe
Sam Roe, was very helpful and persistent in trying to resolve a porting issue. Gave advise to give to the leaving host (Ridgewall) of the number and then followed up with BT wholesaler to gain the info to require the porting to go through after multiple failures.
1 juni 2024
Omdöme utan inbjudan
Svar från Voiceflex
HI Aaron,
This is great to hear! Thank you for taking the time to share your experience.
Best wishes,
Donna
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