I can't thank Steven within the provisioning team enough for his support once again. He continuously goes above and beyond to resolve any issue that is raised in a timely matter whilst keeping me... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Porting team as helpful as ever, nothing seems too big of an ask, can always expect a good interaction every time :) Hannah and Brogan always joyful on the phone too!
We always have an easy and great experience with the number ports team. They are very quick to clear up any mistakes we may have made with the port process and then offer advice to get this sorted.
Steven McGowan guided me on how to reclaim a number that a company had ceased by mistake with another provider. Steven took on the case and the number was made live through the Voiceflex Portal the... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Voiceflex is a channel-driven business. We deliver flexible and reliable communication solutions and give peace of mind that comes with working with a respected established service provider. Our portfolio includes Voice, Connectivity, Hosted Telephony, UC&C, and Cloud services. These services enable us to offer a comprehensive range of communications solutions.
Kontaktuppgifter
PO Box 18871, B91 9DH, Solihull, Storbritannien
- +44 (0)20 3301 6000
- sales@voiceflex.com
- www.voiceflex.com
4,8
Utmärkt
194 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quick Response
Always a quick & helpful response with any issues I encounter while learning the new Flow phone system.
30 maj 2024
Omdöme utan inbjudan
Svar från Voiceflex
We appreciate your 5* review! We are always happy to support with any issues you may have. If you need any further help, please feel free to reach out.
Best wishes,
Donna
Cold called claiming to be EE - fake
Cold called claiming to be EE - and even when challenged, they tried to give a fake EE number for verification. Don't fall for this company and do not part with any bank details.
I have read the response below,,,so here is the full review - the man who called did claim to be EE. However I googled the tel number as he was talking. I put it to him that the phone number came back to a company that was not EE and was based in St Albans (Voiceflex). I put it to him that he was not EE. He said that he worked for Voiceflex who were contracted by EE. I told him that claiming to be another company was illegal. I also told him that I googled the tel number and it came back to Voiceflex and there were 238 negative reviews of this number from people trying the 'hard sell'. Another also said that Voiceflex had claimed to be EE. So my review is a fair one. If your employees are making cold calls, then they need serious training on how not to con people. I checked the phone number again and it is Voiceflex's tel number.
3 maj 2024
Omdöme utan inbjudan
Svar från Voiceflex
Second Reply:
Dear Lisa-Marie,
We appreciate your updated review.
As mentioned before, Voiceflex is a registered range holder of telephone numbers authorised by Ofcom, providing services to businesses in the UK. We operate as a wholesaler, supplying numbers to resellers who then distribute them to individual businesses. Although the number is registered to Voiceflex, it is not Voiceflex itself that uses the number to make calls. Just like BT supplies landline numbers to individuals. The calls made from these numbers are not made by BT, but by the individuals themselves.
The call you received was not made by Voiceflex.
Please visit our website www.voiceflex.com for further information about who we are and the services we provide.
If you could kindly send an email to Customerservices@voiceflex.com with the telephone number, date, and time of the call, I will be able to conduct a further investigation and report the number. Alternatively please feel free to call me on 0203 301 6000.
Best wishes,
Donna
First Reply:
Hi Lisa-Marie,
Sorry to hear of your experience.
Voiceflex is an Ofcom registered range holder of telephone numbers that provides services to businesses in the UK. As a wholesaler, we supply numbers to resellers who then distribute them to individual businesses. It was not Voiceflex that made the call to you.
Could you please send an email to customerservices@voiceflex.com with the telephone number, time, and date of the call you received? This will help us investigate the matter further and take appropriate action by reporting the number to the reseller.
I look forward to hearing from you.
Best wishes,
Donna
Voiceflex are excellent - Thanks Sean!
Voiceflex are excellent. Business number porting can be a headache, but these guys make it easy. Always happy to help, impressively responsive, and reliable.
Special shoutout to Sean Walsh - he went above and beyond to do the impossible for me and help save a customer's number, the cause of which had nothing to do with VF. As a company focused on customer services, folks like Sean are the ones you want on the other end of the phone. Thanks guys
9 april 2024
Omdöme utan inbjudan
Svar från Voiceflex
Jamie, thank you for sharing your experience. It's wonderful to hear that Sean exceeded expectations. Our porting team is dedicated to delivering exceptional service, so we are thrilled to hear that you had a positive experience.
Best wishes,
Donna
Amazing service!
Never can i fault the service from the support team!
Voiceflex truly have an amazing support system and the engineers there make a difference, the fact that you can call the support team knowing that when some one picks up your query will be dealt with there and then. Lasantha has been around to help me for a long time know and his expertise are always appreciated top customer service !
Also want to say our account manager Wayne Nieuwoudt has forever been helpful with our account any questions queries or email his always there to help thank you again team for all the service you provide in both supporting our account and managing our needs and requirement.
Kind Regards,
Shah Alam
Head of Operations Coreconnect ( INIFI )
3 april 2024
Omdöme utan inbjudan
Svar från Voiceflex
Hi Shah,
We appreciate your fantastic 5-star rating. Lasantha and our Support team put in a lot of effort, so receiving such positive feedback is truly rewarding.
Wayne is an exceptional account manager, and along with the whole of Voiceflex is committed to providing unwavering support to our partners.
Thank you again.
Donna
Terrible to work with
Terrible to work with, cannot ever get through to support on the phone and agents are often rude.
20 mars 2024
Omdöme utan inbjudan
Svar från Voiceflex
Hello Mrs Thomas,
I'm sorry to hear about your experience. Could you please contact me at 0203 301 6000 or email customerservices@voiceflex.com so that we can discuss further?
We take pride in providing excellent service, and our average wait time for our Support team is less than 2 minutes. I'm really interested in finding out why you had such a negative experience and address any issues accordingly.
I look forward to hearing from you.
Donna
Lasantha is always really helpful and…
Lasantha is always really helpful and clear, and yet to find a question he cant answer - outstanding, thank you!
6 mars 2024
Omdöme utan inbjudan
Svar från Voiceflex
Hi Andy,
Thank you for your 5-star review! We're thrilled to hear of the support Lasantha has given and appreciate you taking the time to share this.
Best wishes,
Donna
Always prompt and excellent support…
Always prompt and excellent support advice.
Top service from Lasantha
1 mars 2024
Svar från Voiceflex
Mark, thank you for taking the time to leave a review. Lasantha is dedicated to providing exceptional support, and we are thrilled to hear that you experienced just that!
Best wishes,
Donna
Outstanding service from Lasantha at…
Outstanding service from Lasantha at VoiceFlex! Their professionalism and attention to detail truly stood out. Highly recommended
28 februari 2024
Svar från Voiceflex
Supun, we're thrilled to hear this! Thank you for taking the time to share your feedback.
Best wishes,
Donna
Lasantha - HERO
Lasantha - genuine VoIP hero. Long standing issue that he helped diagnose and troubleshoot, with a smile and plenty of flair.
20 februari 2024
Omdöme utan inbjudan
Svar från Voiceflex
Hi Simon,
Thank you so much for your awesome review! We couldn't agree more that Lasantha is a hero and we're delighted to hear about the assistance he provided you!
Best wishes,
Donna
Sean Walsh - Excellent Customer Service
Having dealt with a very difficult losing provider, Sean Walsh has been extremely persistent and patient with the whole ordeal and we've finally got to a resolution.
Massive thank you to Sean for sticking with it and being great throughout the process.
14 februari 2024
Omdöme utan inbjudan
Svar från Voiceflex
Ben, we are grateful for your feedback. It's fantastic to hear that Sean was able to provide the assistance you needed.
Best wishes,
Donna
Brilliant Service
Voiceflex are a breath of fresh air - all of our queries or provisioning requests are dealt with promptly. Special shout-out to Steven McGowan who has been a star!
18 januari 2024
Omdöme utan inbjudan
Svar från Voiceflex
Thank you, Emma, for your glowing 5-star review. Steven and the Porting Team are committed to delivering top-notch service at all times.
Best wishes,
Donna
Exemplary Service
We experienced an unpleasant issue during porting that left a site without phones for several days; despite it not being Voiceflex's fault they were above and beyond the most helpful in getting it resolved for us.
Huge thanks to Stuart and Lasantha in particular; great service from them both.
16 januari 2024
Omdöme utan inbjudan
Svar från Voiceflex
Hi Ben,
Thank you for taking the time to leave a review.
It is our top priority to provide excellent service so we are thrilled to hear that you are satisfied with how Stuart & Lasantha resolved your issue.
Best wishes,
Donna
Stuart resolved our issue efficiently…
Stuart resolved our issue efficiently one is hit his path.
11 januari 2024
Svar från Voiceflex
Hi Vicky,
Great to hear Stuart was able to use his expertise to resolve your issue. Thank you for taking the time to leave this review!
Best wishes,
Donna
Voiceflex - excellent service
Andrew Forster and his team went above and beyond to ensure the port completed as required
15 december 2023
Svar från Voiceflex
Hi Matt,
This is great to hear! Thank you for taking the time to leave this review.
Best wishes,
Donna
Excellent service from Lasantha
Excellent service from Lasantha, thank you
7 december 2023
Omdöme utan inbjudan
Svar från Voiceflex
Thank you for your review. I'm delighted to hear you were satisfied with the service Lasantha provided.
Best wishes,
Donna
Voiceflex porting team
The porting manager took control if the issue that was experienced and managed to have the issue resolved before the expected completion date, putting the number back in service.
1 december 2023
Svar från Voiceflex
Hi Thomas,
It's great to hear about the excellent service you have received. Thank you for taking the time to leave this 5* review!
Best wishes,
Donna
Lasantha always very responsive and…
Lasantha always very responsive and helpful, great to work with. Many thanks, Owen
24 november 2023
Omdöme utan inbjudan
Svar från Voiceflex
Hi Owen,
We appreciate you taking the time to share your positive experience with Lasantha. Excellent customer service is a top priority for our team, so it is wonderful to receive such feedback.
Best wishes,
Donna
Voiceflex Support staff are always more than happy to assist with any technical issues
Voiceflex Support staff are always quick to respond, and nothing is ever too much.
24 november 2023
Omdöme utan inbjudan
Svar från Voiceflex
Hi Ash,
We are thrilled to learn that you have received excellent support from the team. Your positive feedback means the world to us!
Best wishes,
Donna
Svar från Voiceflex
Hi Support,
Thank you for your review, it's much appreciated!
Best wishes,
Donna
Excellent partner relationship and support
Been a partner with Voiceflex for just over 3 years, excellent provider to work with, number porting process is smooth and any support matters are dealt with quickly.
Lawrence Sculpher
Head of Network and Telephony
Whitebarn IT Services
14 november 2023
Omdöme utan inbjudan
Svar från Voiceflex
Thank you for your feedback Lawrence! We appreciate you taking the time to leave this review.
Best wishes,
Donna
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.