Vitilanebike Omdömen 

The t7 I brought in January has lived up to the reputation and more. done nearly 1200 miles on it with no problems whatsoever easy to put together from box riding it within the hour

I have bought a battery charger for the t7 pro, I bought it the 29 of July, exactly 1 week since then. Then I've checked the status after 1 and it is not even shipped, also I have sent them an email asking about it as in the website says that it takes 3-7 days and they didn't responded, while when they asked me to send a picture of my bike and charger (do not know why) they reply quicky but now that I am asking to know where is my order they just can't answer the email, and from now on it over the "7"days they put at the website. Also how is possible they don't have a number to contact them...

My wife bought me the Vitilan V3 bike. Looks like a nice bike, but right from the first time riding it the back rim and rear chain sprocket wobbled side to side like a bearing problem on the shaft. Sent a video of it and after a few days or a week we would get a reply back asking for a different video. After not being able to use it and sending multiple videos for 2 months we were offered a replacement tire, not rim. The tire had nothing to do with the wobble because even with the bike in the air the rim still wobbled side to side. Then after two and a half months the option was again just a tire or we send it back and have to pay for the shipping. We said we would part it out before having to pay shipping on something that isn’t our fault. The reply was ok. Haven’t heard anything from the company since. Worst service department we have ever dealt with. Would not recommend this bike!!

I came in expecting to rent an e-bike for $35, upon arrival i was asked to give a $500 deposit in case there were any damages made to the bikes, without being able to inspect the bikes first . Now, i would've been fine with it except for the fact that our first time doing e-biking, my friend got a damaged bike where as the front nor the back breaks wasn't working which caused her to crash twice ! Which could've led to serious damage if she didn't t know what she was doing. Which led me to feel i was being scammed for them to cover the cost of the other damaged bikes. Throughout this communication process i only could've think negatively because they were switching to a language where neither of us could've understand which led me to think again, i was being scammed. This was a good business idea, but the way the situation is being handled is not very good for business

The new “rules” is gonna be the Don’t fall of this Business, Pay $500 before using bikes is hilarious!!!! Why take $500 out of the Account before riding the bikes?Not even wait after the ride to see if there is any damage to pay the cost! I do NOT recommend.

Bought a vitilan v3 2.0. The website clearly states this bike has a water resistance standard of IPX6. I bought the bike.

Vitilan now claim the bike is IP54 which is a significant difference. Only the cable is IPX6.

They have amended their website stating the cable but refuse to acknowledge that it’s their error and they need to make it right or accept a return.

They have blocked me on social media and are now ignoring my emails.

Unfortunately they sold the bike in the uk so im covered by consumer rights act 2015. What could have been a simple resolution is now a full return at their expense.

Pretty much every reseller has IPX6 on their adverts. If you own a vitilan you’re entitled to a full refund! Check the sales website, if it just says ipx6 rated then this would imply it’s the whole unit. If it says cable they have recently changed it.

The bike was fine at first. But there is a fatal flaw in thier u7 model. The seat post down tube widens after around 6 inches which means the seat post can wiggle around inside the tube. This has caused my frame to crack at the top of the seat post down tube. Iv tried to get the issue sorted with vitilan but have been told to go get it welded or pay 300 euro and wait 2 months for a frame to be sent to me. I also tried to post on the official Facebook group but I was banned for trying to raise awareness of this design flaw. Please dont be fooled they only allow positive feedback on social media so for every happy customer there is going to be a lot more unhappy.

Purchased 2 X Vitilan U3 bikes which arrived sooner than expected . Build, quality and performance exceeded my expectations. I had reason to contact customer support regarding a setting and they could not have been more helpful and responsive. Highly recommend 👍🏻

I love my Vitilan T7 and the service is exceptional. I have it since July, 2024. The after-service is also 5 stars all the way. I recommend to all my friends.

It's a very strong and practical e-bike , can be unlocked for 45 km speed ,

Also the after sale service is very good 👍

Recommended for all bikers 🙏

When I received my vitilan T7 pro the box was open but when I unpacked it it was fine well packed out box happy with my new bike I give it 4 stars would have been 5 stars if the box was not open thanks from steve

J’ai commandé un vélo électrique chez Vitilan, attiré par des promotions présentées comme exceptionnelles et limitées dans le temps.

Le vélo reçu ne fonctionnait pas dès le jour de la livraison. J’ai contacté le service client immédiatement, fourni des preuves, échangé de nombreux emails et effectué plusieurs signalements. Malgré cela, Vitilan a refusé catégoriquement toute reprise ou remboursement.

Après plusieurs démarches en France (banque, organismes d’aide aux consommateurs), il m’a été indiqué que les possibilités de recours étaient très limitées, voire inexistantes, car l’entreprise est basée en Chine. Aucune solution concrète n’a pu m’être proposée.

Je précise également que le site donne l’impression d’une marque européenne ou américaine, alors qu’en réalité la société est chinoise, et que les promotions affichées comme urgentes semblent permanentes et purement marketing.

Je partage mon expérience uniquement pour avertir les futurs acheteurs : en cas de problème sérieux dès la réception, il est très difficile d’obtenir une solution ou un recours.

Great Bike. I ride it to work in the summer and no problems so far. Bit on the heavy side to fold and take battery out but overall a 10 out of 10. Don’t hesitate you will be happy!!

My wife and I both purchased Vitilan e-bikes close to two years ago, and after extensive, regular use, we can confidently say they have exceeded our expectations. What stands out most is how well the bikes have held up over time. We’ve experienced no noticeable battery degradation, which is impressive given how frequently we ride. Range and performance remain consistent, and charging reliability hasn’t changed since day one.

From a build-quality standpoint, the bikes have proven to be durable and well-engineered. There have been no mechanical issues, no electrical glitches, and no components that feel like they were compromised to cut costs. Everything still feels solid and dependable, which speaks volumes about the quality of materials and assembly.

The ergonomics of the ride deserve special mention. The geometry is comfortable and intuitive, making longer rides genuinely enjoyable rather than fatiguing. The bikes feel stable, responsive, and confidence-inspiring, whether cruising casually or riding more frequently as part of a routine.

Most importantly, the overall e-bike experience has been extremely positive. These bikes haven’t just met expectations — they’ve reinforced our confidence in Vindlin as a brand that delivers real quality, not just good first impressions. After nearly two years of ownership with zero issues, it’s clear these bikes were built to last.

Bottom line the Vitilan e-bikes offer excellent long-term value, reliable battery performance, solid construction, and a comfortable, enjoyable ride. We would not hesitate to recommend them based on real-world, long-term use.

Greg

I’ve been using this Vitilan bike for over two years and have been very happy with it. The battery performance is excellent, and the bike feels solidly built with high-quality materials.

When I first purchased it, there was a minor issue with a missing screw on the LCD. I contacted their support team and received a prompt and helpful response. Since then, I haven’t needed to reach out again, as the bike has been very reliable.

The foldable design is a big plus—it makes storage and transportation extremely convenient. Overall, it’s been a dependable and well-designed bike that has held up very well over time.

Me and my wife share a bike. One day she’s on the Vitilane e-bike and I’m stuck with a boring normal bike.
The next day I’m on the Vitilane e-bike. Those are my favorite days. I have the big wheel so I’m able to take it on packed sand and rougher terrain than the average bicycle. At this point we beg each other to be the one on the Vitilane. They have my blessing ! Pick one up. Fast reliable and the charge holds for days.customer service was top notch! 6 stars

I couldn't be happier with my Vitilan. It's been wonderful with good battery life, and exceptional durability. I've had mine over a year and a half and it's been flawless.

Overall we are happy with our ebikes. The only issue is have had so far is anything error code 22 where I have to wiggle my wires for the throttle. Otherwise our i7 and u3 have been pretty reliable!

Great bike overall. I have over 1000km now. Never failed and battery last really long - 60 to 100km if you sometimes pedalling. I recommend it 100%.

We purchased 2 U7 bikes and d have used them many times. They are comfortable, well-made and have rum trouble free