Virginia Hayward Omdömen 

6 640
TrustScore 4.5 av 5

4,5

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I’m not very good at doing things online and so I looked for a phone number so that I could speak to a person about what I wanted to do. I spoke to Gemma, who was very kind and extremely helpful and b... Se mer

Betygsatt 5 av 5 stjärnor

I always prefer to use Virginia Hayward to send hampers and gifts . Yes I can order online but the security of knowing that telephone help is at hand and easily accessible is very reassuring . I have... Se mer

Betygsatt 5 av 5 stjärnor

Website was user-friendly with great choice of products and hamper types, easy to order with fast, free delivery and the recipient was so happy with their gift letting them know they were in our thoug... Se mer

Betygsatt 3 av 5 stjärnor

Ordering all good. Unfortunately the card which we filled in online was not put in the hamper so recipients did not know who it was from. So had to call them after 2 days of not hearing from them, as... Se mer

Företaget har svarat

Företagsinformation

  1. Butik med presentkorgar
  2. Leverantör av företagsgåvor
  3. Presentbutik

Om Virginia Hayward

Skrivet av företaget

Virginia Hayward luxury food hampers are available to buy online at Christmas and all year round. Hand-packed by our team of hamper specialists, beautifully presented for the maximum 'WOW' impact.

A Virginia Hayward hamper makes the perfect gift for family and friends whatever the occasion. Our hampers are also sent by thousands of businesses every year as a well appreciated corporate gift to staff, clients and business partners.

Established in 1984 by Virginia and Geoff Hayward in Dorset, England. Virginia Hayward started as a small cottage enterprise and has since grown to be a leader in the luxury wine and food hamper industry. The business remains wholly family-owned and managed and employs over 115 full-time staff, with that figure tripling in the weeks before Christmas.

Over 40 years of supplying and building hampers for some of the most prestigious companies in the UK has given us immeasurable experience in the field. Throughout our significant growth our company ethos has remained the same and is deep-rooted in all that we do:

“To source and supply high quality, beautifully presented luxury food and wine hampers that are reliably delivered and delightfully received in a timely manner and are supported by impeccable levels of customer service.”

Whether your after a Christmas hamper, a birthday present, thank you gift, celebration or other special event gifts, you'll find the perfect hamper to suit your needs and match your budget at Virginia Hayward.

Shop now at Virginia Hayward today and find the perfect gift hamper with fast UK delivery to loved ones, friends and business associates.

Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

7 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 82 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,5

Alla omdömen

(6 640)

459 omdömen under de senaste 12 månaderna

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Betygsatt 1 av 5 stjärnor

Package sent to wrong address I.e

Package sent to wrong address I.e. me , the purchaser . Delivery company left it by our dustbins in the rain with no notification it was there .

12 december 2025
Logotyp för Virginia Hayward

Svar från Virginia Hayward

Dear customer,

I can see you processed your order via our website, and we despatched the item to the address were were provided with.

I am truly sorry to hear that the carrier left the items by your dustbins, our carriers are allowed to leave the items safe, but only when it's appropriate to do so. If your hamper is damaged in any way, please get in touch by contacting customer.service@virginiahayward.com, and one of our team can help you.

Kind regards
Constance

Betygsatt 1 av 5 stjärnor

Extremely disappointed with the hamper…

Extremely disappointed with the hamper I ordered. I would have Ben better making one myself . I’ve received and sent many hampers that were nice but not this . Nothing says Christmas like a big Evri label on the box. The greeting is on a peel back sticker I’m embarrassed to give this as a gift

18 december 2025
Omdöme utan inbjudan
Logotyp för Virginia Hayward

Svar från Virginia Hayward

Dear customer,

I am very sorry to hear that you are un-happy with the presentation of the gift.

We do advise on our website that our carton gifts are shipped in its festive postal carton without any further exterior packaging, so shipping labels will be affixed to the carton itself. You can find this information on the product page of the gift.

On our presentation and packaging tab on our website we do show all the information on where our gift messages are located and what they look like so customers can be fully informed prior to purchasing.

Kind regards
Constance

Betygsatt 5 av 5 stjärnor

I Ordered 50 several different ones…

I Ordered 50 several different ones for staff hampers.
We have ordered from several hamper company's in the past and this was the first time from VH.
ordering was easy, i called to check when delivery was and was emailed a date back within 2hours.
the staff are very happy and pleased with their hampers and several have quoted that this is the first time everything in the hamper is edible and not some bizarre things will definitely order again

8 december 2025
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Nice hampers; Not so great delivery communication

Overall, I was happy with the experience of sending a Christmas hamper via Virginia Hayward. The recipient was happy with it, and that was good enough for me. My only cause for compliant was the lack of delivery information. I was expecting to get notified of it's dispatch and delivery, but this never happened. I only found out it was delivered when the recipient contacted me. May be I was expected to track it myself, but I've never had to do that with any other company. I found that to be an annoyance.

12 december 2025
Betygsatt 1 av 5 stjärnor

Company needs to use better couriers as…

Company needs to use better couriers as I still have not received the hamper!

8 december 2025
Logotyp för Virginia Hayward

Svar från Virginia Hayward

Dear customer,

I am so sorry that you have not received your item as yet. If you can please contact out sales team on sales@virigniahayward.com with your order details, one of our team can investigate this for you.

Kind regards
Constance

Betygsatt 2 av 5 stjärnor

Sadly they use Evri and ALSO don't respond to Customer Service enquiries

Sadly they use Evri and when my hamper had not arrived (as a Christmas gift) after 18 days, I contacted Virginia Hayward to try to find it as Evri are impossible to get an answer from!

Sadly, I was never contacted back by VH, so I would say customer service is not good at all! 21 days after ordering, the parcel was finally received.

11 december 2025
Logotyp för Virginia Hayward

Svar från Virginia Hayward

Good Evening Susan,
Thank you for your feedback.
Upon investigating into your order I can see that you selected free Christmas delivery whilst ordering online which states it is delivery from the 8th-23rd December.
As you selected this delivery option you have received your order within the advised time frame.
Kind Regards
Isabella

Betygsatt 1 av 5 stjärnor

what went right?

what went right? the package was left on my front doorstep, it could easily have been taken, in its box in the pouring rain. not even in another box or a plastic bag. The box it came in was obviously the presentation box but it had stickers all over it, I couldnt give that as a gift. The inside was full of packaging and paper with very little product. It was absolutely unusable, certainly to give as a gift.

12 december 2025
Logotyp för Virginia Hayward

Svar från Virginia Hayward

Dear customer,

I am very sorry that you are un-happy with the delivery and presentation of your item.

We do advise on our website that our carton gifts are shipped in its festive postal carton without any further exterior packaging, so shipping labels will be affixed to the carton itself.

I can see that you have been in touch with our customer service team, and a full refund has already been issued to you for the item.

Kind regards
Constance

Betygsatt 5 av 5 stjärnor

Nice easy site to use.

Nice easy site to use, nice quality of products and confirmation of delivery and communicaiton of process is really good.
The people I have sent them too loved receiving them and commented on the quality of contents and packaging.

3 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Totally amazing!!!!!!!!!!

My total experience can only described as far and beyond. Communication is amazing, customer service bent over backwards to help, delivery was superb and finally the hamper's that were sent were received truly fantastic, quality and presentation were more than 5*.
Thank you.

11 december 2025
Betygsatt 5 av 5 stjärnor

Great Service

They keep me up to date with offers.
I was able to order early and know when it was delivered.
Great service, will be back next year.

10 december 2025
Betygsatt 4 av 5 stjärnor

Lovely hampers

Lovely hampers
Good selection of goodies
Purchased for a christmas gift, the recipient was pleased as they said it was nicely presented
The only thing they struggled with was finding who it was from ( A sticker on the side of the wrapping had the details)

11 december 2025
Betygsatt 5 av 5 stjärnor

It’s a gift for someone but was sorely…

It’s a gift for someone but was sorely tempted to keep it for myself. I asked for it to be delivered before Christmas a service that’s offered and not when I ordered it in November. Well packaged it looks great with all the items in the same wrapping. All lot of care has gone into this hamper. Also very good price. I’d buy from then again.

12 december 2025
Betygsatt 5 av 5 stjärnor

Without a hitch, as usual.

Have used Virginia Hayward for a number of years and have always found them reliable.

On a different not Evri left one hamper on the doorstep, without checking if anybody was at home.
Luckily they were, but half an hour later, they were not.
So the hamper could just have been left.

11 december 2025

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