Virginia Hayward Omdömen 

6 640
TrustScore 4.5 av 5

4,5

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I’m not very good at doing things online and so I looked for a phone number so that I could speak to a person about what I wanted to do. I spoke to Gemma, who was very kind and extremely helpful and b... Se mer

Betygsatt 5 av 5 stjärnor

I always prefer to use Virginia Hayward to send hampers and gifts . Yes I can order online but the security of knowing that telephone help is at hand and easily accessible is very reassuring . I have... Se mer

Betygsatt 5 av 5 stjärnor

Website was user-friendly with great choice of products and hamper types, easy to order with fast, free delivery and the recipient was so happy with their gift letting them know they were in our thoug... Se mer

Betygsatt 3 av 5 stjärnor

Ordering all good. Unfortunately the card which we filled in online was not put in the hamper so recipients did not know who it was from. So had to call them after 2 days of not hearing from them, as... Se mer

Företaget har svarat

Företagsinformation

  1. Butik med presentkorgar
  2. Leverantör av företagsgåvor
  3. Presentbutik

Om Virginia Hayward

Skrivet av företaget

Virginia Hayward luxury food hampers are available to buy online at Christmas and all year round. Hand-packed by our team of hamper specialists, beautifully presented for the maximum 'WOW' impact.

A Virginia Hayward hamper makes the perfect gift for family and friends whatever the occasion. Our hampers are also sent by thousands of businesses every year as a well appreciated corporate gift to staff, clients and business partners.

Established in 1984 by Virginia and Geoff Hayward in Dorset, England. Virginia Hayward started as a small cottage enterprise and has since grown to be a leader in the luxury wine and food hamper industry. The business remains wholly family-owned and managed and employs over 115 full-time staff, with that figure tripling in the weeks before Christmas.

Over 40 years of supplying and building hampers for some of the most prestigious companies in the UK has given us immeasurable experience in the field. Throughout our significant growth our company ethos has remained the same and is deep-rooted in all that we do:

“To source and supply high quality, beautifully presented luxury food and wine hampers that are reliably delivered and delightfully received in a timely manner and are supported by impeccable levels of customer service.”

Whether your after a Christmas hamper, a birthday present, thank you gift, celebration or other special event gifts, you'll find the perfect hamper to suit your needs and match your budget at Virginia Hayward.

Shop now at Virginia Hayward today and find the perfect gift hamper with fast UK delivery to loved ones, friends and business associates.

Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

7 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 82 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,5

Alla omdömen

(6 640)

458 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Promptly delivered

Promptly delivered, and most mportant: the recipients very much enjoyed the contents: something different from what you can buy in an ordinary supermarkwt,

9 juli 2026
Betygsatt 5 av 5 stjärnor

Going the extra mile.

I’m not very good at doing things online and so I looked for a phone number so that I could speak to a person about what I wanted to do. I spoke to Gemma, who was very kind and extremely helpful and between us we arranged for a delivery to a dear friend whose birthday was coming up. She was delighted to receive the gift when it was delivered and I couldn’t be more grateful to Gemma in making it happen.

7 juli 2026
Betygsatt 1 av 5 stjärnor

I wanted to buy a special gift for my sisters 50th bday

I wanted to buy a special gift for a special birthday - my sisters 50th. I wanted to buy something supplied by a business based in Dorset as that is where I live for my sister who lives in London.

I ordered a Birthday hamper well in advance - the hamper didn't arrive on time and is not arriving at all. As way of compensation Virginia Hayward offered 2 bottles of wine (unknown quality).

I think Virginia Hayward miss the point of compensating missing this delivery - it is not the cost, it is the fact I have not been able to organise a gift for my sister on her 50th Birthday. After all they aren't just a retailer selling clothes which doesn't really matter if they are late - they are selling gifts for special occasions and when they miss the date cause quite some distress. Customer service was prompt but offer was not relative to the error.

2 juli 2026
Omdöme utan inbjudan
Logotyp för Virginia Hayward

Svar från Virginia Hayward

Good afternoon, Daniel,
We do sincerely apologise your hamper was lost in transit with FedEx, this is unfortunately out of our control.
In your email informing us the hamper had not arrived you asked for a full refund, which was actioned immediately.
As an apology we offered a complimentary wine gift, these are wines we use within our hampers.
I do apologise this was your experience, we never wish for our customers to be disappointed but we have resolved this to the best of our ability.
Hope you have a good day.
Kind regards,
Gemma
Virginia Hayward

Betygsatt 4 av 5 stjärnor

Always good hampers from Virginia Hayward

Ordered another hamper for our wedding anniversary this time. I have ordered some Christmas ones in the past and they have always been very good. This time did not disappoint. It was reasonably priced and delivery was on time.
The quality of the goods is always good and I can trust what I am buying. Would not hesitate to order again, or recommend to you. I can see me ordering for this Christmas and there is a gluten free option too.

6 maj 2026
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Delayed delivery

I paid for and selected delivery on a specific date. It was delayed over a weekend (without notice) and entirely missed the recipient before vacation.

25 juni 2026
Logotyp för Virginia Hayward

Svar från Virginia Hayward

Good morning, Shereese,
We do apologise FedEx delayed the delivery of your gift, unfortunately it was delayed at their depot.
I can see from the notes on our order, the named day surcharge paid was refunded as the gift was not delivered when expected.
Hope you have a lovely day.
Kind regards,
Gemma
Virginia Hayward

Betygsatt 4 av 5 stjärnor

Gift itself was great

This was a gift for which I am told the contents were lovely, however, extra was paid for the postage but it wasn't delivered for another 2 days.

I also wrote out a message which was not received to say who it was from.

19 juni 2026
Betygsatt 5 av 5 stjärnor

Delivery service and contents

I ordered this hamper as a morale pick-up gift for a friend who had just lost his wife of 20 years to a fast cancer. He received the hamper within a couple of days - service was very fast - and phoned me to say how much he was enjoying it. Five stars all round!

22 juni 2026
Betygsatt 3 av 5 stjärnor

Ordering all good

Ordering all good. Unfortunately the card which we filled in online was not put in the hamper so recipients did not know who it was from. So had to call them after 2 days of not hearing from them, as picture from delivery showed item left on doorstep. Disappointing as did not get an excited thank you call which I was expecting.

19 juni 2026
Logotyp för Virginia Hayward

Svar från Virginia Hayward

Good morning Julie,
I have checked your order and can see that your gift message was on the hamper, however they are not put inside the box, they are on the outside of the box under a peel and reveal label.
I do hope your recipients enjoyed the gift.
Have a lovely day.
Kind regards,
Gemma

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